Your Organization: What to Consider Lubna Khaled-Noveloso Systems - - PowerPoint PPT Presentation

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Your Organization: What to Consider Lubna Khaled-Noveloso Systems - - PowerPoint PPT Presentation

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Systems Engineering Implementing Risk Management in Your Organization: What to Consider Lubna Khaled-Noveloso Systems Engineering Directorate Tank Automotive Research Development and Engineering Center (TARDEC) August 9 th 2018 1 08/09/2018

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Systems Engineering

Implementing Risk Management in Your Organization: What to Consider

Lubna Khaled-Noveloso

Systems Engineering Directorate Tank Automotive Research Development and Engineering Center (TARDEC) August 9th 2018

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 1

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Systems Engineering

Objective

  • Understand factors to consider for implementing

Risk Management

08/09/2018

DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited.

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Systems Engineering

Layout

  • Reality
  • Factors for successful Risk Management
  • 1. Questions to address
  • 2. Workflow and stakeholders
  • 3. How does risk management help meet program objectives
  • 4. Normalize activities
  • Conclusions, Closing & Acknowledgements
  • Questions

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 3

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Reality for Risk Management

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 4

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Systems Engineering

Risk Management is Painful

“Risk Mitigation is painful, not a natural act for humans to perform”

  • Gentry Lee, Chief Systems Engineer at Jet Propulsion

Laboratory

[Ref] Managing Risks: A New Framework by Robert S. Kaplan and Anette Mikes, Harvard Business Review, June 2012 Issue

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 5

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Risk Averse

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 6

Risk Averse

[Ref] www.processrenewal.com

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No Incentive to Innovate

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 7

No innovation

[Ref] Randy Glasbergen / glasbergen.com

Not think

  • utside

the box

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Systems Engineering

Factor 1. Questions to Consider Prior to Implementation

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 8

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Have We Defined Rollout Plan?

  • Expectations
  • Process and Stakeholders
  • Schedule
  • Pilot Programs & Program Objectives
  • Resources
  • Review progress with leadership

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 9

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What Are We Communicating?

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 10

Expectations Importance All Stakeholders Tailor Message Impact of Change Rollout Plan Frequency

[Ref] stuartduncan.name

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Are We Mentoring?

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 11

Process Define Risk Mitigation Plan Facilitate Risk Review Meetings Correlate critical risks to program

  • bjectives

Determine Root Cause Define Risks & Assess Severity

[Ref] kbmanage.com

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Do We Provide Recognition?

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 12

[Ref] pixshark.com

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Do We Share Lessons Learned?

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 13

Program 1 Program 2 Program 3

SHARE SUCCESS STORIES Risk Turned into Issues Risk Successfully Mitigated FAILURES

[Ref] quotesgram.com

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Factor 2. Notional Workflow & Stakeholders Involvement

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 14

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Notional Workflow

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 15

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Stakeholders & Roles and Responsibilities - extract

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 16

Different Functions Product Team Leads & Subject Matter Experts Program Management Communicate Importance Objectives of Risk Management X X Define expected behaviors X X Mentoring X X Identify Risks X X X Define Root Cause, Analyze risks and define and review risk mitigation plans X X X

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Factor 3. How Risk Mitigation Helps Meet Program Objectives

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 17

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Meeting Program Objectives

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 18

Cost Reduction Value Creation Risk Mitigation

  • [Ref] Turning Risks Into Results: How Leading Companies Use Risk to Fuel Better Performance, Ernst & Young
  • [Ref] Risk Management, https://en.wikipedia.org/wiki/Risk_management

Value creation – resources expended to mitigate risk should be less than the consequence of inaction Mission critical risks Eliminate duplication and streamline schedule and costs

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Case Study

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 19

[Ref] Turning Risks Into Results: How Leading Companies Use Risk to Fuel Better Performance, Ernst & Young (EY) EY is a tax advisory and financial services company. Quantitative survey of 576 interviews with companies all over the world.

Positive relationship between matured & established risk mgmt process and performance.

TAKEAWAY

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Factor 4. Normalize Risk Mgmt Functions

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 20

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Normalize Risk Mgmt Functions

  • 1. Link critical risks to top performance indicators

– Availability, Number of vehicles repaired over time

  • 2. Link risk mitigation activities to Integrated Master Schedule
  • 3. Common Risk Management Process

– Workflow, Stakeholders, Roles and Responsibilities

  • 4. Track risk mitigation progress regularly
  • 5. Use common technology tool (for example Project Recon)
  • 6. Communicate lessons learned and success stories in quarterly reviews

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 21

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What We Covered, Conclusion, Closing & Acknowledgements

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 22

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What we covered

  • Reality
  • Factors to consider to implement Risk Management

–Questions to address –Workflow and stakeholders –How does risk management help meet program objectives

  • 20% of top companies perform better

–Normalize risk mgmt activities

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 23

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Conclusion

  • Organizational Change is hard
  • Consider a number of factors for implementation
  • Positive relationship between matured risk management

and meeting program objectives

  • Long term focus to normalize risk management activities
  • Share Lessons Learned

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 24

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Closing

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 25

[Ref] www.timoelliott.com

No Performance Improvement Crises Driven & Reactive

[Ref] www.cartoonstock.com

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Acknowledgements

Tank Automotive Research Development & Engineering Center (TARDEC), Systems Engineering Directorate (SED)

  • Ms Rebecca L. Addis
  • Mr Arthur T. Griffin Jr
  • Ms Nonna I. Shane

Program Executive Office for Combat Support & Combat Service Support (PEO CS&CSS), Program Management Transportation Systems (PM TS)

  • Ms Michelle L. Kovacs

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 26

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Questions

08/09/2018 DISTRIBUTION STATEMENT A. Approved for public release; distribution unlimited. 27

[Ref] blog.credit.com