Innovation in Government: Making IT the Hero Instead of the - - PowerPoint PPT Presentation

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Gartner Industry Advisory Services — Government

Innovation in Government: Making IT the Hero Instead of the Scapegoat

John Kost Managing Vice President Gartner Government Research Worldwide

Degrees of Innovation in Government

Societal Transformation Societal Transformation Across Partners/Industries Across Partners/Industries Across Governments Across Governments Across Agencies Across Programs Within Programs

1° 6° 5° 4° 3° 2°

People Process Technology EFFORTS

People Process Technology

IMPACT

Maximize Impact With the Right Focus

IMPACT

Societal Transformation Societal Transformation Across Partners/Industries Across Partners/Industries Across Governments Across Governments Across Agencies Across Programs Within Programs

EFFORT

IMPACT

EFFORT

Within Programs Across Programs Across Agencies Across Governments Across Partners / Industries Societal Transformation

Shrink it Resilience Multi-

channel

Multi-

sourced

• COTS-

Based

• SOA/

Web- services

• Agility

Content &

Knowledge Management

Secure

Connectivity

Data

Structures

Performance

Metrics

Leadership Rewards &

Incentives

Public

Policy

Education

& Training

Market

Behavior

Leadership And Integration Of Business & Technology

IT Infrastructure IT Applications Collaboration Networks Internal Behavior External Behavior

Assessing the IT and Innovation Aptitude of

• ur Political Leadership

Vision

Transformational Political Managerial Risk Averse Probability

• f Leading

Innovation: None Moderate Strong

Most Politicians

Execution Focus

Drivers of Innovation

Government Business Drivers

Customer Satisfaction Customer Satisfaction Revenue Revenue Market Share Market Share Profitability Profitability Wealth and Job Retention for Leaders Wealth and Job Wealth and Job Retention for Retention for Leaders Leaders Power Power Voter Satisfaction Voter Satisfaction Effective Service Delivery Effective Service Delivery Taxpayer Satisfaction Taxpayer Satisfaction

An Organizational Objective An Individual Objective

Who is the risk taker?

Internal: Internal:

Efficiency / Cost Efficiency / Cost Savings Savings Productivity Productivity Asset Asset Management Management

External: External:

Customer Customer Service Service