Your Network Management Partner Castle Rock Com puting Silicon - - PDF document

Your Network Management Partner

Castle Rock Com puting

• Silicon Valley based Network

Management Specialist

• Founded in 1987
• Over 130,000 SNMPc Shipped
• Customers include Fortune 500,

SME’s, MSP’s OEM’s

The Need For Netw ork Managem ent

I'm sitting at my desk trying to catch up on the usual 100 jobs that need doing when the phone rings… … … .. "Hello, is that the help desk? My [ fill in the name of your application] isn't working. What are you going to do about it?“ And so begins another frantic troubleshooting session to try to resolve a user's problem. Problem is, if it's a network problem it probably won’t be a single user who will be calling the phone. And they won't necessarily be junior staff members either!

Netw ork Managem ent

A solid computing architecture connected by a reliable network is a critical component of any modern successful business. It is vital to know that a problem exists before it impacts critical business applications. Proactive network management requires that all infrastructure components required to deliver services to users are monitored and performing at optimal levels.

Aspects of Netw ork Managem ent

• Fault Management

– Whats Up & Whats Down?

• Performance Management

– How is my Network Performing?

• Asset Management

– What devices are on my network?

• Capacity Management

– How do I plan for consistent, reliable network growth?

Benefits to Custom ers

• Reducing Mean Time to Repair

(MTTR)

• Improving Service Availability
• Providing Critical reporting
• Capturing Performance Metrics
• Providing input to Infrastructure

Planning efforts

• Performance testing for platforms and

applications

• Integration with Asset Management

and Helpdesk tools

Com m on Features

• Standards Based

– SNMP v1, v2c, – SNMP v3 Secure DES encrypted management protocol

• Vendor Independent

– Manage any SNMP device from any Vendor – MIB Compiler/ Custom Expressions – Receives SNMP alerts from any device – Scripting tool for legacy/ other protocol devices (e.g. WMI - Windows Servers)

SNMPc

• SNMPc Workgroup 7.1
• Stand alone Network Management System for small

to medium sized networks and developers

• SNMPc Enterprise 7.1
• Enterprise class Network Management System

capable of managing tens of thousands of devices.

• Distributed Console and Polling architecture.
• Advanced Trend Reporting Capabilities
• Live/Standby Disaster Recovery

SNMPc Online

• Available as add-on module for

SNMPc Enterprise/ Workgroup

• Dynamic Web based dashboard

interface for Trend Reports, Events and Node Information

• Visio integration for effective network

maps

• Pre-Canned and user definable

reports

• Wide variety of graphic styles
• TopN Summaries

Com m on Features

• Simple to install

– SNMPc can be installed and delivering results in a matter of hours.

• Proactive Network Management

– SNMPc monitors the network ‘health’ generating alerts when problems occur before the ‘phone starts ringing’

• Cost Effective
• Intuitive Graphical User Interface

= Low Total Cost of Ownership

SNMPc W orkgroup

• Ideal for small to medium

networks

• Stand Alone System
• Supports up to 1000 objects
• Basic Trend Reporting
• Can act as a feeder node for

SNMPc Enterprise

SNMPc Enterprise

• Basic System

– SNMPc Server plus ten remote polling agents,ten remote console & unlimited Java consoles

• Remote Access Extension

– Unlimited Remote Polling agents. – Unlimited Remote Consoles – JAVA based Console

Enterprise Functionality

• Supports up to 100,000 objects
• Runs as a Windows Service
• Enhanced Trend Reporting

– Automatic Report Generation. Export to WEB Server, Printer, Excel etc

• ‘Manager of Managers’ for scalable

multi-user networking

• Live/ Standby Server Support for

Disaster Recovery

Distributed Architecture

Console Restricted View s

Operator Customer 1 Supervisor Customer 2 SNMPc Enterprise

Manager of Managers

SNMPc OnLine 2 0 0 7 Distributed Servers

SNMPc Enterprise Microsoft SQL Server 2K/05 Microsoft IIS/Visio SNMPc Clients, Polling Agents SNMPc Workgroup SNMPc OnLine 2007 Web browser clients

SNMPc 7 .1 Features

• Automatic Network Discovery
• Network Status monitoring
• Key network metrics stats for

Switches, Routers, Servers, Cable Modems, Cisco Devices, … .

• Real time network statistics
• Historical Reporting
• Email and Pager Alerting
• Hubview/ Bitview Applications

Netw ork Discovery

Netw ork Discovery

Sim ple GUI

System Menu

Network Availability Network Latency (ms)

Sw itches Menu

Graph Switch Port Traffic (bps) Breakdown of Errors by Switch Port

Routers Menu

Cisco Router CPU Utilization Port Utilization (%)

Servers Menu

Server CPU Utilization (multiple Servers) Server Disk Capacity

Configurable Menus and Tables

Wireless Access Point Configuration Printer Status

SNMP Real-Tim e View s

Device Managem ent

Trend Reporting

• Pre-canned Reports include

– Network availability and Round Trip Delay – WAN/ LAN Interface Utilization – Traffic Volume – Server CPU & Disk Space – Cisco CPU & Free Memory

Trend Reporting

• Set thresholds on any recorded

variable

• Define your own reports

– Any variable from any SNMP device can be recorded

• Automatic Base lining of data
• Ability to view report can be

configured by user

• Easy to Configure using GUI

SNMPc Online

SNMPc OnLine

• Microsoft MDSE SQL Engine
• Apache Webserver included (IIS

also supported)

• Windows 2000,XP,2003
• Components can be distributed

for scalability

Visio I ntegration

TopN Dashboard

Custom Server Report

Router Report

Cisco Sum m ary

SLA Report

Detailed Device View

Event View er

Event Actions

MSP

• Customer based network views
• Customer based Reporting
• NOC ‘Managers of Managers’

View

• Distributed Polling

– Efficient and Resilient – Overcomes issue of overlapping network schemes

Custom ers

• Allied Telesyn
• AT&T
• AOL-Time Warner
• BBC
• Cable and Wireless
• Cap Gemini
• Cisco
• CNN
• CNT
• Comcast
• EDS
• IBM
• Lucent
• Microsoft
• MTV Networks
• Nortel
• Reuters
• Texas Instruments
• US ARMY
• Ticketmaster

Custom er Com m ents

“" MTV Europe scoured the market for an enterprise management solution that incorporated hardware and software monitoring, automated alerts and alarms, flexible trend analysis and ultimately proactive network management capabilities. Ultimately none could match the price and performance that was presented by Castle Rock Computing." David Jones, MTV Europe “SNMPc provides comprehensive SNMP v3 support and is a great tool to validate and manage SNMP v3

• agents. The technical support and assistance we

have received from Castle Rock has been excellent. I believe for the price SNMPc is the best NMS product.” Lead Software Engineer, MRV Communications

Custom er Com m ents

“Telewest Broadband have deployed Castle Rock SNMPc nationally for the last 2 years to manage, investigate and rectify their HSI (High speed internet) customer base . This base is 192,000 units and growing. SNMPc has proved its worth many times over and is highly valued both at a NOC and field operations level.”

Stewart Dunn, Lead Engineer Telewest

"We were looking for a complete management system that offered device management, scalability and the security of SNMP V3. We evaluated several network management products and chose Castle Rock, as their support and willingness to partner with us is extremely impressive."

Doug Elsley - ITSM Product Manager, Touchpaper