Your Network Management Partner
Castle Rock Com puting • Silicon Valley based Network Management Specialist • Founded in 1987 • Over 130,000 SNMPc Shipped • Customers include Fortune 500, SME’s, MSP’s OEM’s
The Need For Netw ork Managem ent I'm sitting at my desk trying to catch up on the usual 100 jobs that need doing when the phone rings… … … .. "Hello, is that the help desk? My [ fill in the name of your application ] isn't working. What are you going to do about it?“ And so begins another frantic troubleshooting session to try to resolve a user's problem. Problem is, if it's a network problem it probably won’t be a single user who will be calling the phone. And they won't necessarily be junior staff members either!
Netw ork Managem ent A solid computing architecture connected by a reliable network is a critical component of any modern successful business. It is vital to know that a problem exists before it impacts critical business applications. Proactive network management requires that all infrastructure components required to deliver services to users are monitored and performing at optimal levels.
Aspects of Netw ork Managem ent • Fault Management – Whats Up & Whats Down? • Performance Management – How is my Network Performing? • Asset Management – What devices are on my network? • Capacity Management – How do I plan for consistent, reliable network growth?
Benefits to Custom ers • Reducing Mean Time to Repair (MTTR) • Improving Service Availability • Providing Critical reporting • Capturing Performance Metrics • Providing input to Infrastructure Planning efforts • Performance testing for platforms and applications • Integration with Asset Management and Helpdesk tools
Com m on Features • Standards Based – SNMP v1, v2c, – SNMP v3 Secure DES encrypted management protocol • Vendor Independent – Manage any SNMP device from any Vendor – MIB Compiler/ Custom Expressions – Receives SNMP alerts from any device – Scripting tool for legacy/ other protocol devices (e.g. WMI - Windows Servers)
SNMPc • SNMPc Workgroup 7.1 • Stand alone Network Management System for small to medium sized networks and developers • SNMPc Enterprise 7.1 • Enterprise class Network Management System capable of managing tens of thousands of devices. • Distributed Console and Polling architecture. • Advanced Trend Reporting Capabilities • Live/Standby Disaster Recovery
SNMPc Online • Available as add-on module for SNMPc Enterprise/ Workgroup • Dynamic Web based dashboard interface for Trend Reports, Events and Node Information • Visio integration for effective network maps • Pre-Canned and user definable reports • Wide variety of graphic styles • TopN Summaries
Com m on Features • Simple to install – SNMPc can be installed and delivering results in a matter of hours. • Proactive Network Management – SNMPc monitors the network ‘health’ generating alerts when problems occur before the ‘phone starts ringing’ • Cost Effective • Intuitive Graphical User Interface = Low Total Cost of Ownership
SNMPc W orkgroup • Ideal for small to medium networks • Stand Alone System • Supports up to 1000 objects • Basic Trend Reporting • Can act as a feeder node for SNMPc Enterprise
SNMPc Enterprise • Basic System – SNMPc Server plus ten remote polling agents,ten remote console & unlimited Java consoles • Remote Access Extension – Unlimited Remote Polling agents. – Unlimited Remote Consoles – JAVA based Console
Enterprise Functionality • Supports up to 100,000 objects • Runs as a Windows Service • Enhanced Trend Reporting – Automatic Report Generation. Export to WEB Server, Printer, Excel etc • ‘Manager of Managers’ for scalable multi-user networking • Live/ Standby Server Support for Disaster Recovery
Distributed Architecture
Customer 2 Supervisor Console Restricted View s SNMPc Enterprise Customer 1 Operator
Manager of Managers
SNMPc OnLine 2 0 0 7 Distributed Servers Microsoft SNMPc Enterprise IIS/Visio Microsoft SQL Server 2K/05 SNMPc Clients, SNMPc OnLine 2007 Polling Agents Web browser clients SNMPc Workgroup
SNMPc 7 .1 Features • Automatic Network Discovery • Network Status monitoring • Key network metrics stats for Switches, Routers, Servers, Cable Modems, Cisco Devices, … . • Real time network statistics • Historical Reporting • Email and Pager Alerting • Hubview/ Bitview Applications
Netw ork Discovery
Netw ork Discovery
Sim ple GUI
Network Latency (ms) Network Availability System Menu
Breakdown of Errors by Switch Port Graph Switch Port Traffic (bps) Sw itches Menu
Cisco Router CPU Utilization Port Utilization (%) Routers Menu
Server CPU Utilization (multiple Servers) Server Disk Capacity Servers Menu
Wireless Access Point Configuration Configurable Menus and Tables Printer Status
SNMP Real-Tim e View s
Device Managem ent
Trend Reporting • Pre-canned Reports include – Network availability and Round Trip Delay – WAN/ LAN Interface Utilization – Traffic Volume – Server CPU & Disk Space – Cisco CPU & Free Memory
Trend Reporting • Set thresholds on any recorded variable • Define your own reports – Any variable from any SNMP device can be recorded • Automatic Base lining of data • Ability to view report can be configured by user • Easy to Configure using GUI
SNMPc Online
SNMPc OnLine • Microsoft MDSE SQL Engine • Apache Webserver included (IIS also supported) • Windows 2000,XP,2003 • Components can be distributed for scalability
Visio I ntegration
TopN Dashboard
Custom Server Report
Router Report
Cisco Sum m ary
SLA Report
Detailed Device View
Event View er
Event Actions
MSP • Customer based network views • Customer based Reporting • NOC ‘Managers of Managers’ View • Distributed Polling – Efficient and Resilient – Overcomes issue of overlapping network schemes
Custom ers • Allied Telesyn • EDS • AT&T • IBM • AOL-Time Warner • Lucent • BBC • Microsoft • Cable and Wireless • MTV Networks • Cap Gemini • Nortel • Cisco • Reuters • CNN • Texas Instruments • CNT • US ARMY • Comcast • Ticketmaster
Custom er Com m ents “" MTV Europe scoured the market for an enterprise management solution that incorporated hardware and software monitoring, automated alerts and alarms, flexible trend analysis and ultimately proactive network management capabilities. Ultimately none could match the price and performance that was presented by Castle Rock Computing." David Jones, MTV Europe “SNMPc provides comprehensive SNMP v3 support and is a great tool to validate and manage SNMP v3 agents. The technical support and assistance we have received from Castle Rock has been excellent. I believe for the price SNMPc is the best NMS product.” Lead Software Engineer, MRV Communications
Custom er Com m ents “Telewest Broadband have deployed Castle Rock SNMPc nationally for the last 2 years to manage, investigate and rectify their HSI (High speed internet) customer base . This base is 192,000 units and growing. SNMPc has proved its worth many times over and is highly valued both at a NOC and field operations level.” Stewart Dunn, Lead Engineer Telewest "We were looking for a complete management system that offered device management, scalability and the security of SNMP V3. We evaluated several network management products and chose Castle Rock, as their support and willingness to partner with us is extremely impressive." Doug Elsley - ITSM Product Manager, Touchpaper
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