Your customers are irrational and emotional Tina Arnoldi, MA - - PDF document

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Your customers are irrational and emotional Tina Arnoldi, MA - - PDF document

10/25/2017 Your customers are irrational and emotional Tina Arnoldi, MA Marketing Strategist & Performance Analyst 360InternetStrategy.com @ TinaArnoldi 1 2 1 10/25/2017 Which leads me to point #1... 3 No one cares


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Your customers are irrational and emotional

Tina Arnoldi, MA Marketing Strategist & Performance Analyst 360InternetStrategy.com @TinaArnoldi

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Which leads me to point #1………………...

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No one cares

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Text or images?

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Text or images?

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Pricing Scarcity Social Proof Anchoring Loss Aversion

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Scarcity/Social Proof

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Scarcity

Former Gizmodo Australia Luke Hopewell spotted a man camped

  • utside the Sydney Apple Store
  • already. Given that the new iPhone is

traditionally released two weeks after the launch event, he could be waiting there for 15 days, for a phone he doesn’t actually know about yet.

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Scarcity/ Loss Aversion

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Loss Aversion

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$300 versus $299

Charm Pricing

$34 $39 $44

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$300 versus $299

Charm Pricing

$34

$39

$44

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Prestige Pricing

$49,499.99

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Choice

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Paradox of Choice

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Context and Order

When you manipulate context and order, you create experiences that bias what people pay attention to.

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Context and Order

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People

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People

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Some Tactics

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Apply it with AdWords

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Apply it with AdWords

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Apply it with AdWords

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Test it with Optimize

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Don’t Be Evil

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Recommended Reading

Don’t Make Me Think Paradox of Choice Predictably Irrational Convert! Influence

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Thank you!

Tina Arnoldi, MA Marketing Strategy & Performance Analyst

360InternetStrategy.com/Revolve

@TinaArnoldi