Who sits in the control tower? Welcome! Ready to lift off? 2 - - PDF document

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Oct 17, 2023 11 likes •195 views

Air Who sits in the control tower? Welcome! Ready to lift off? 2 Operating a Customer Service is like controlling an airport. The information, direction and service of the passangers is a serious duty, which would be impossible in our days

SLIDE 1

Who sits in the

control tower?

Air

SLIDE 2

Welcome!

Ready to lift off?

SLIDE 3

Operating a Customer Service

is like

The information, direction and service of the passangers is a serious duty, which would be impossible in our days without developed technology and automatized processes. The efficient work of the staff, the fast and accurate service is only possible with these. Without planning, without supervision, control and leading of the processes, the catastrophies would be inevitable. Would you like your clients to be satisfied and loyal? Would you like your staff to bring a higher performance in a more calm environment, having greater motivation? Would you like to know exactly your staff´s performance, what your customers are interested in and what is their opinion? Would you like your Customer Service to be the first line of your sales, bringing in more customers?

controlling an airport.

We invite YOU in the control tower of your company.

Take a full control TODAY!

Who leads your company?

YOU or the circumstances?

Ádám Wortmann Tibor Marczali Gábor Reiser Owner Owner Owner

SLIDE 4

Boarding pass

We work hard to get and keep the trust of our customers. In many cases, the Customer Service is the place where is decided if our efforts will reach their objective or not. ONLINET does a lot to reach them. Ferenc Halász – campaign manager Vodafone Hungary

„ „

SLIDE 5

ONLINET Group is one of the European leading experts of Customer Service and Front Office systems. The company designs, manufactures, sales and operates its systems since

2001. Our solutions are widely used in the Banking/Finance, Telecommunication, Retail,

Healthcare, Public, Hospitality, Government, Education and Transport market sectors. Queue Management System Information and Self-service kiosk Digital poster Interactive window display Digital Signage Customer Service softwares Design Manufacturing Software development Sales Project management Service Consulting Installation, implementation Maintenance Product support Remote supervision Spare part and consumables supply Operation Custom design/development

Who we are?

Products Activities Services

SLIDE 6

Passenger information

The MKB Bank is a stably growing XXI. century financial

institutions. Today, our operation and

success would be impossible without ONLINET. András Sebõk – IT Deputy Director MKB Bank

„ „

SLIDE 7

Milestones

2001 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 – ONLINET incorporated – Installation of the first queue management systems in nationwide branch networks in the Telecommunication and Energy sectors – Installation of the first queue management systems in nationwide branch networks in the Banking sector – Laying the foundations of an international reseller network with primary focus on Europe, North Africa and the Middle East – Offices in Romania and Russia are opened. Ranked 2nd in the Deloitte Technology Fast 50 CE

competition. Hungarian Design Award and ISO 9001 certification.

– Office in the United Kingdom is opened. Ranked 24th in the Deloitte Technology Fast 50 CE competition. – New technology partners: Cisco, HP, LG. Ranked 6th in the Deloitte Technology Fast 500 EMEA competition. – First major queue management and digital signage combined solution installations in nationwide branch networks in the Banking sector. – Onlinet history's largest installation covering 50 countries globally, with location from Washington to Tokyo across the globe. – Launching of the new Channel Partner Program with expanding presence on 3 continents. – Launching of the Queue Management System for people living with disability program with co-financed by the European Union – Launch of the new PC-free, entry level queuing system, the iQ – Launch of the iBooking smartphone app, the new Dashboard and Onlinet Live software and of a completely re-designed hardware and software portfolio

SLIDE 8

Check-in

Onlinet really understands new market needs and also realized that innovation can turn "simple" products into an effective IT solution. László György - Managing Director Cisco Hungary

„ „

SLIDE 9

Facts and figures

Our systems operate in more than worldwide. Approximately interact daily with the solutions provided by the ONLINET Group. Our Queue Management Systems eases the day-to-day work of more than Our ticketing terminals each day use approximately

f recycled thermal paper.

At the moment we provide fail-safe operations for almost

and

worldwide. ONLINET Group trades through our subsidiaries in and our solutions can be found on Our team has “Every second Queue Management System out of Hungary’s total of around , was installed by ONLINET.” (Source: Avantgarde Group)

1,600 Customer Services 500,000 customers 15,000 members of staff. 40 km 16,000 counter displays 1,700 central displays 3 countries 4 continents. 35 members. 1,000 units

SLIDE 10

Security check

Our health is as much important as our finances - I said to myself, looking at the queue management system used in banks. I found ONLINET as the developer of the most reliable system on the market. Levente Harmatha - Managing Director Sipo Pharmacy Network

„ „

SLIDE 11

Certificates Awards Technology partners

ISO-9001:2008 CE RoHS Hungarian Design Award Deloitte Technology Fast 50 CE Deloitte Technology Fast 500 EMEA CISCO SAMSUNG HEWLET-PACKARD ELO CUSTOM MICROSOFT VISUAL PLANET

SLIDE 12

Boarding gates

T h e O N L I N E T q u e u e management system will increase the efficiency and the quality of service of

ur hospitals.

Daniel Murenzi- Head of ICT Department Ministry of Healthcare, Rwanda

„ „

SLIDE 13

Subsidiaries Installed systems Distribution network

Romania Russia United Kingdom Europe Asia Africa North America Europe Middle East Africa Asia

SLIDE 14

Regular passengers

That company which does not change with the circumstances and the needs of the customers, cannot stand. Only these companies survived the economic crisis. ONLINET is one of them. Robert Sweo - professor University of Central Florida, United States

„ „

SLIDE 15

Some of our clients

Hungarian International

Raiffeisen Bank Vodafone Allianz Bank & Insurance Societe Generale Group MKB Bank Erste Group Budapest Bank GE Money Group FHB Bank DSK Bank Generali Insurance Jordan Ahli Bank Uniqa Insurance Banca Intesa Group Vodafone Arab Bank Invitel Dubai Development Board T-Kábel Guldborgsund-Denmark Citizen Service ELMÛ-Electricity Works Belarus Bank ÉMÁSZ- Electricity Works Trade Capital Bank Budapest Gas Works CEZ – Electricity Works

SLIDE 16

Media

One of the fastest growing Hungarian technology companies is ONLINET … The companies could keep their clients loyal much easier using a system that collects more and more succeses. ONLINET get into the spotlight by turning quickly from a garage company into an international corporation. Népszabadság Budapest Business Journal Vállalkozás Online

„ „

SLIDE 17

Where you could read or hear about us

Hungarian Media Foreign Media

Budapest Business Journal Digital Signage Today Computerworld Kiosk Marketplace Figyelõ Self Service World Magazine Gazdasági Rádió Retail Customer Experience Haszon Magazin NBJ Hardware OC The New Times Informed All Africa Ipari Hírügynökség Kisalföld Magyar Hírlap Magyar Narancs Népszabadság Prohardver Vállalkozás Online Világgazdaság

SLIDE 18

Get in touch with us: contact@onlinetgroup.com www.onlinetgroup.com

WE ARE THE OF CUSTOMER SERVICES EXPERTS