Whistler and the 2010 Winter Whistler and the 2010 Winter Games - - PowerPoint PPT Presentation

Whistler and the 2010 Winter Whistler and the 2010 Winter Games

Emergency Preparedness for Industry and Commerce Council

Resort Municipality of Whistler S haron Fugman, Manager 2010 Winter Games May 26, 2010 May 6, 0 0

Introduction Introduction

Today’s Presentation Today s Presentation

• Introduction to Whistler
• Introduction to Whistler
• Whistler’s Roles

Strategy

• Strategy
• Planning for the Games

P t i

• Partnering
• Resort Operations Centre
• What Worked
• Questions

A Few Words About Whistler

• 10,000 permanent residents
• Year round destination resort
• > 2.0 million annual visitors
• 835,000 winter visits
• 16 000 average daily winter
• 16,000 average daily winter

visitors

• 1.2 million summer visits
• > $1 billion in economic

activity

Winning the Bid: Host Mountain R t Resort

Host Mountain Resort Host Mountain Resort

Host S ervice Provider Partner

Whistler’s Roles

Venue Developer Regulator

Whistler’s Role

• 1. Host Mountain Resort

Whistler s Role

• Transportation, security, emergency planning, brand

protection

• 2. Service provider
• VANOC

= Games Domain; sport, media, hosting venues

• RMOW = Urban Domain; all other
• 3. Venue developer & owner

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• Athletes Village
• Celebration Plaza
• 4. Regulator

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• Monitor Games-related activities within boundaries
• RMOW bylaws
• 5. Partner

Competition Venues Competition Venues

Whistler S liding Centre Whistler Creekside Whistler Olympic Park

Non-competition Venues Non competition Venues

Whistler Medals Plaza Whistler Media Centre Whistler Athletes Village

How did Whistler Prepare? How did Whistler Prepare?

• Whistler 2020 : long range community

plan – Premier mountain resort community… – as we move toward sustainability.

• Foundation for all strategies & plans…

including the 2010 Olympic & Paralympic Winter Games

Whistler 2020 Priorities

E i E i Vi bilit

Whistler 2020 Priorities

• Ensuring Economic Viability
• Enhancing Resort Experience

g p

• Enriching Community Life

P t i f S

• Partnering for Success
• Protecting the Environment

Whistlers’ Strategy Whistlers Strategy

• Whistler 2020
• Delivering The Dream

I ti I Th D

• Investing In The Dream

Planning for 2010

Whistler’s Strategic Framework

Planning for 2010

Whistler s Strategic Framework

• Guiding document
• 11 Strategic objectives

g j

• 115 Deliverables

Designed to help Whistler:

• Successfully deliver commitments
• Leverage opportunities

g pp

• Support our partners in the delivery of

extraordinary Games

Whistler 2020 – the Lens for 2010

2010 Strategic Objectives

Whistler 2020 the Lens for 2010

• 1. Preparing for Extraordinary Games
• 2. Maximizing Business Success

3 Capitalizing on Tourism Opportunities

ENRICHING COMMUNITY LIFE

Whistler 2020 Priorities 2010 Strategic Objectives

• 3. Capitalizing on Tourism Opportunities
• 4. Enhancing Arts, Culture and Heritage
• 5. Community Engagement

6 Supporting Canadian Athletes

ENHANCING RESORT EXPERIENCE PROTECTING THE

• 6. Supporting Canadian Athletes
• 7. Creating the Right Environment for Athletes
• 8. Volunteerism and Community Pride

9 Delivery of Municipal Services

PROTECTING THE ENVIRONMENT ENSURING ECONOMIC VIABILITY

• 11. Accelerating our Journey Toward Sustainability
• 9. Delivery of Municipal Services
• 10. Partnerships

PARTNERING FOR SUCCESS

Games-time Planning Partners

In-Resort External

Games time Planning Partners

• Whistler Blackcomb
• Tourism Whistler
• Chamber of Commerce
• Canada, BC, COV
• VANOC
• DND
• Chamber of Commerce
• Whistler Arts Council
• Whistler 2020 Development

C ti

• DND
• VISU
• BC Transit

Corporation

• Whistler Fire Department
• Local RCMP Detachment
• MOTI
• Media
• CTV
• Sponsors
• IOC/COC/IPC/CPC

Municipal Operations

Games Office Municipal Services

Municipal Operations

Games Office

• Whistler Live!
• Whistler Canada

Municipal Services

• Snow clearing
• Village maintenance

Olympic/Paralympic House

• Protocol Office

C i ti g

• Bylaw enforcement
• Police Services
• Communications
• Master Planning
• Staff Engagement
• Fire Services
• Utilities

T t ti

• Staff Engagement
• Resort Operations Centre
• Transportation
• Look and Wayfinding

Enhanced Operations Games-time

Traditional Municipal Operations

Enhanced Operations Games time

Traditional Municipal Operations

• Fire Services
• Police Services
• Police Services
• Bylaw Services
• Public Works
• Public Works
• Village Operations

S Cl i

• Snow Clearing
• Waste Management

2009 Activities 2009 Activities

9 World Cups 9 World Cups

January: Ski Jumping, NC, XC February: Bobsleigh Skeleton Luge February: Bobsleigh, Skeleton, Luge March: IPC Alpine & Biathlon, IBU

Orientation

• Sport Federations, NOCs
• Sponsors

Sponsors

• Media

1 Year Countdowns

Enhanced Operations Games Time

Non traditional departments activated during

Enhanced Operations Games Time

Non traditional departments activated during Games

• Transportation Management
• Whistler Canada Olympic House
• Protocol Centre
• Resort Operations Centre

Chamber of Commerce

Lead Role to ensure Whistler Businesses

Chamber of Commerce

Lead Role to ensure Whistler Businesses leverage the Games BUSINESS AS UNUSUAL

• Maximize Business Opportunities (pre, during

Maximize Business Opportunities (pre, during and post Games)

• Strategic and not opportunistic
• Prepare for operational opportunities and

challenges

What Worked

Ch b L d B i

What Worked

• Chamber as Lead Business

Organization

• Business Taking Care of Business
• Seek Expert Advice Early

Seek Expert Advice Early

• Leverage Existing Programming to

E B i Engage Business

What Worked What Worked

• Don’t Change What Works

Don t Change What Works

• Local Knowledge is Priceless
• Games-time Coordination is Critical
• Understand Your Games-time

Population

• Plan and Then Plan for Flexibility
• Mother Nature

Population and Demographic

Audience Estimate Estimated Age Whistler Residents 7 500 Families Avg 40 years

Population and Demographic

Whistler Residents 7,500 Families - Avg 40 years Whistler 2nd Home Owners 5,000 Families - Avg 40 years Community Whistler Seasonal Workers 2,500 19 - 30 years Sea to Sky Commuters 1,500 25 - 50 years Guests of Residents 7,500 Friends & Family - Avg 50 years Media 3 500 30 50 years Media 3,500 30 - 50 years VANOC Staff 2,500 25 - 50 years VANOC Volunteers 5,000 25 - 65 years Sponsors (25 x 25) 625 30 - 60 years ISU 2,000 30 - 50 years Govt Partners 500 30 - 60 years Games Workforce

• Govt. Partners

500 30 60 years Athletes 3,000 20 - 30 years IOC 150 45+ Olympic Family NOC (50 countries x 20) 1,000 35+ IF (Exec + Tech) 800 35+ S t Ti k t h ld 1 000 F ili All Sport Ticket holders 1,000 Families - All ages Athlete Friends & Family 2,500 20 - 50 years Games Enthusiasts 2,500 25 - 60 years Day Skiers 2,500 25 - 65 years Total 51,575 Visitors

Resort Operations Centre Campus Resort Operations Centre Campus

• Dispatch and

Coordination

• Briefing Room
• Transportation Centre
• Transportation Centre

ROC Cycle ROC Cycle

7:30 a.m. Optional security 8:00 a.m. Operational briefing including Resort partner 24/7 – ROC meetings, updates, and issue resolution as required with partners Optional security briefing VISU/VANOC/R CMP could call with senior RMOW officials I fid

• perations FAM

9:00 a.m. Hot Sheet update if any new information 10:00 p.m. Whistler Hot sheet produced partners In confidence p 8:00 p.m. MOC meeting

ROC

S di ti t f h d i i l

ROC

• Serve as coordination centre for enhanced municipal

services and Partner operations

• Modeled after Emergency Operation Centre Level 1

ti ti activation

• Provide 24/7 coordination of RMOW operations
• Elevated decision making and communication with partners
• Manage a centralized issue tracking and reporting system
• Facilitate efficient flow of operational information across

Partners

• Act as a source of truth

ROC Briefings ROC Briefings

• Security Briefing
• RMOW

Operations Briefing

• Partner Briefing

Whistler Resort Operations Centre

D t Offi

Whistler Resort Operations Centre

• Duty Officer

– On duty or on call 24/7 24/7 – Member of the Senior Leadership Senior Leadership Team

Whistler Today

O ti l i f ti th t h

Whistler Today

Operational information that may have external communications impacts:

I f ti f i t t

• Information from in-resort partners

WB, TW & Chamber

• Information from Games partners
• Information from Games partners

(VANOC, MOTi & BC Transit)

• Information from security partners

Information from security partners (RCMP, VISU)

John Furlong – CEO VANOC g

“A successful Games requires q architects, planners, and facilitators…as well as dreamers and magicians.”

Thank You & Questions Thank-You & Questions