Which partners has this project 2 involved? 1 24/11/2016 - - PDF document

24/11/2016 1

HOW TO PREVENT VIOLENCE AT WORK IN CENTRAL GOVERNMENT ADMINISTRATIONS “IL PROGETTO FORMATIVO VALORE P.A.”

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Workshop

• Dott. Andrea Mazzeo

Dott.ssa Debora Penco

Which partners has this project involved?

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Conflict Management within inspection processes

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Training Course for Labour Inspectors

CONFLICT

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WAR DIFFERENT CULTURES, IDEOLOGIES STRUGGLE FOR SURVIVAL RELIGIOUS BELIEFS RACISM ECONOMIC INTERESTS

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CONFLICT

Why did we choose this topic?

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Three main reasons:

 1. Increase of aggressive behaviour by enterpreneuers

and workers during inspection processes

 2. Perceived disease by inspectors to face these

increasing attitudes

 3. No specific training on this particular issue from the

behavioural point of view

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Why is the “Conflict” topic so important in these last years?

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 ฀฀฀฀ ฀฀฀ ฀฀฀฀฀฀฀฀฀฀

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Why is the “Conflict” topic so important in these last years? ฀฀ ฀฀฀ ฀a฀฀฀a฀ ฀฀฀a฀฀฀ ฀฀ ฀฀฀฀฀฀฀฀฀

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Focus of the training course ฀฀฀ ฀a฀฀฀฀ ฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀a฀฀฀฀ ฀฀฀ a฀a฀฀฀฀฀ ฀฀ ฀฀฀฀฀ ฀฀฀a฀฀฀฀ a฀฀ ฀฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀฀a฀ a฀฀฀฀฀฀฀ a฀฀ ฀฀฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀ ฀฀฀฀ ฀฀฀ ฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀฀a฀฀ ฀฀ ฀฀฀฀฀฀฀ a฀฀ ฀a฀a฀฀฀฀ ฀฀฀฀฀฀฀฀

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Training Course for Labour Inspector

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Summary of practice

 Help inspectors to manage conflict in their

work

 Both theoretical and practical  Double perspective

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Where was the venue?

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What is it that makes this good practice?

 Inspector process

more efficient

 Developed Labor

inspectors’ skills and knowledge

 Helped to minimise

conflict

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Advantages for:

 Inspectors  Business owners

and employees

 Ministry of Labour  Our country and

citizens!

The process consists of three steps:

meetings with the

• rganisation

drafting a project doing the training course

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1st step - Meetings with the organisation

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 difficulties inspectors were

facing

 logistical issues

2nd step - Drafting a project

 different backgrounds and level

• f experience

 Timetabling needs  Preparation of activities and

materials

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The key points

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Method Content

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4 units and main contents

1) OPENING

 Ice-breaker and team

building exercises

 Effective communication  Mind functioning  Behaviour indicator

2) SETTLING IN

 assertivenes  transactional analysis  Coping skills  De-escalation  model of relationship

3) CREATING OPTIONS

 Managing stress  Thinking out of the

box

 Problem solving

4) ENDING

 Decision making  Time management  Action plan

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Participant focused

GROUP A

 chatty and enthusiastic group

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Yes, but..

GROUP B

 more critical

and analytical

 keep them focused on the task

with stricter time limits

 use their experiences in our

lesson (case analysis)

 demonstrate

to them our lessons

 more practical

trials

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 50 participants  Average age 45 years  8 day-long lessons  2 rounds (group A and B)  Closing ceremony

3rd step - doing the training course

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• 1. 100% suggest
• 2. Average level of:

a) Pertinence 4.54 over 5 b) Satisfaction 4.65 over 5

Results of ending survey And now? Ready for the future…

next year…

 17 regions in Italy  Around 50 participants each

region

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In conclusion

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Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude. Andrea Mazzeo Debora Penco

Contact details

www.elidea.org