Which partners has this project 2 involved? 1 24/11/2016 - PDF document

24/11/2016 HOW TO PREVENT VIOLENCE AT WORK IN CENTRAL 1 GOVERNMENT ADMINISTRATIONS “IL PROGETTO FORMATIVO VALORE P.A.” Workshop Dott. Andrea Mazzeo Dott.ssa Debora Penco Which partners has this project 2 involved? 1

24/11/2016 Conflict Management 3 within inspection processes Training Course for Labour Inspectors CONFLICT 4 WAR STRUGGLE FOR SURVIVAL RACISM RELIGIOUS BELIEFS ECONOMIC DIFFERENT INTERESTS CULTURES, IDEOLOGIES 2

24/11/2016 CONFLICT 5 6 Why did we choose this topic? Three main reasons :  1. Increase of aggressive behaviour by enterpreneuers and workers during inspection processes  2. Perceived disease by inspectors to face these increasing attitudes  3. No specific training on this particular issue from the behavioural point of view 3

24/11/2016 Why is the “Conflict” topic so important in 7 these last years? ฀฀฀฀฀ ฀a฀฀ ฀฀฀฀฀฀  ฀฀ ฀฀฀฀฀฀฀฀ a฀฀ ฀฀฀฀a฀ ฀฀฀฀฀฀  ฀฀ ฀฀฀฀฀ ฀฀ ฀฀฀฀฀฀฀฀฀  ฀฀ ฀฀฀a฀฀฀ ฀฀ ฀฀฀฀฀฀฀a฀ ฀฀a฀฀฀ 8 Why is the “Conflict” topic so important in these last years? ฀฀ ฀฀฀฀฀฀฀฀ a฀฀ ฀฀฀฀a฀ ฀฀฀฀฀฀ ฀a฀ ฀฀฀฀฀฀฀฀  ฀฀฀฀฀a฀฀฀฀ ฀฀฀฀฀ ฀฀ ฀฀฀฀฀฀฀฀ a฀฀ ฀฀฀฀฀฀฀  ฀฀฀฀฀a฀฀฀฀฀ ฀฀ ฀฀฀฀฀฀฀฀ ฀฀฀฀฀฀ ฀฀฀฀฀฀฀฀฀฀฀฀ ฀฀ ฀a฀฀฀a฀฀ a฀฀ ฀฀฀ ฀฀฀a฀ ฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀฀฀฀฀ ฀฀ ฀฀฀฀ ฀฀a฀฀฀฀ ฀฀฀฀ ฀฀฀฀฀฀฀฀  ฀฀฀฀฀a฀ ฀฀a฀฀ ฀฀ ฀฀฀฀ ฀฀ ฀฀฀฀฀฀a฀฀฀฀ a฀฀ ฀฀฀฀฀฀ 4

24/11/2016 Why is the “Conflict” topic so important in 9 these last years? ฀฀ ฀฀฀฀฀ ฀฀ ฀฀฀฀฀฀฀฀฀฀  ฀฀฀฀ ฀฀฀ ฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀฀ ฀฀฀฀ ฀฀฀ ฀฀฀฀ ฀฀฀฀ ฀฀฀฀฀฀฀฀฀ ฀฀฀฀ a ฀฀฀฀ ฀฀ ฀฀฀฀฀  ฀฀ ฀฀ ฀฀฀฀฀ ฀฀฀฀฀฀฀฀ a฀฀฀฀ ฀฀ ฀฀฀ ฀฀฀฀฀ ฀฀ ฀฀฀฀฀฀a฀฀฀฀ 10 Why is the “Conflict” topic so important in these last years? ฀฀ ฀฀฀ ฀a฀฀฀a฀ ฀฀฀a฀฀฀ ฀฀ ฀฀฀฀฀฀฀฀฀  ฀฀฀฀฀฀a฀ ฀฀฀฀฀฀฀฀฀ ฀฀ ฀฀฀฀฀฀฀ ฀฀ ฀฀฀฀฀฀฀฀ a฀฀ ฀฀฀฀฀฀ ฀฀฀฀฀ ฀฀฀฀฀฀ ฀฀฀฀฀฀a฀ ฀฀฀฀฀฀฀฀  ฀฀฀฀฀฀a฀ ฀฀฀฀฀฀฀฀ ฀฀฀฀฀ ฀฀฀a฀฀ ฀฀฀฀฀฀a฀ ฀฀a฀฀฀฀฀฀ ฀฀฀฀฀฀฀ 5 a฀฀฀฀฀฀฀฀฀ ฀฀ ฀฀฀฀฀฀฀฀฀฀ ฀฀฀a฀฀฀฀฀

24/11/2016 11 Focus of the training course ฀฀฀ ฀a฀฀฀฀ ฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀a฀฀฀฀ ฀฀฀ a฀a฀฀฀฀฀ ฀฀ ฀฀฀฀฀ ฀฀฀a฀฀฀฀ a฀฀ ฀฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀฀a฀ a฀฀฀฀฀฀฀ a฀฀ ฀฀฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀ ฀฀฀฀ ฀฀฀ ฀฀฀฀฀฀฀฀฀฀ ฀฀฀฀฀฀a฀฀ ฀฀ ฀฀฀฀฀฀฀ a฀฀ ฀a฀a฀฀฀฀ ฀฀฀฀฀฀฀฀ Training Course for Labour Inspector 6

24/11/2016 13 Summary of practice  Help inspectors to manage conflict in their work  Both theoretical and practical  Double perspective Where was the venue? 7

24/11/2016 15 What is it that makes this good practice? Advantages for:  Inspector process more efficient  Inspectors  Developed Labor  Business owners inspectors’ skills and and employees knowledge  Ministry of Labour  Helped to minimise  Our country and conflict citizens! meetings with the organisation The process consists of three drafting a project steps: doing the training course 8

24/11/2016 17 1 st step - Meetings with the organisation  difficulties inspectors were facing  logistical issues 18 2 nd step - Drafting a project  different backgrounds and level of experience  Timetabling needs  Preparation of activities and materials 9

24/11/2016 19 The key points Method Content 20 4 units and main contents 1) OPENING 2) SETTLING IN 3) CREATING  Ice-breaker and team  assertivenes OPTIONS building exercises  transactional analysis  Managing stress  Effective communication  Coping skills  Thinking out of the  Mind functioning  De-escalation box  Behaviour indicator  model of relationship  Problem solving 4) ENDING  Decision making  Time management  Action plan 10

24/11/2016 21 Participant focused GROUP B Yes, but..  more critical GROUP A and analytical  chatty and enthusiastic group  demonstrate  keep them focused on the task to them our with stricter time limits lessons  use their experiences in our  more practical lesson (case analysis) trials 22 3 rd step - doing the training course  8 day-long lessons  50 participants  2 rounds (group A and B)  Average age 45 years  Closing ceremony 11

24/11/2016 23 Results of ending survey 1. 100% suggest 2. Average level of: a) Pertinence 4.54 over 5 b) Satisfaction 4.65 over 5 24 And now? Ready for the future… next year …  17 regions in Italy  Around 50 participants each region 12

24/11/2016 25 In conclusion Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude . Andrea Mazzeo Debora Penco www.elidea.org Contact details 13