1 Welcome / Welkom
Welcome to the Annual General Meeting
- f Shareholders
Welcome to the Welkom op de jaarlijkse Annual General Meeting - - PowerPoint PPT Presentation
Welcome / Welkom 1 Welcome to the Welkom op de jaarlijkse Annual General Meeting Algemene Vergadering van of Shareholders Aandeelhouders In order to hear a Voor het beluisteren van simultaneous translation in een simultaanvertaling
1 Welcome / Welkom
Helping people achieve a lifetime of financial security
The Hague, May 18, 2018
Annual General Meeting of Shareholders Algemene Vergadering van Aandeelhouders
3
Welcome / Welkom
4 Welcome / Welkom
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Agenda item 1 / Agendapunt 1
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Agenda item 2 / Agendapunt 2
Helping people achieve a lifetime of financial security
Alex Wynaendts
CEO & Chairman of the Executive Board
The Hague, May 18, 2018
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Becoming a Future Fit Aegon 8
Helping people to achieve a lifetime of financial security
9 Our operating environment
Our society
healthier lives
closely linked
Political
uncertainty in key markets
international development agenda
Regulation
Financial markets
performed well due to low volatility
increased, but remain low
World economy
improvement
in developed countries
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Becoming a Future Fit Aegon
Strategic transformation Financial transformation Organizational/cultural transformation
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From working life …through guidance and advice… …to trusted provider
Strategic transformation
To help people achieve a lifetime of financial security
Protection
We protect what’s important to
their health and their homes
Accumulation
We help our customers save and invest for the future
At & after retirement
We provide our customers with a stable income in retirement, helping to meet costs of care and securing their families’ future
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Knab in the Netherlands Transamerica
Strategic transformation
Knab has over 175,000 customers; 91% of whom are (very) satisfied Offering funds, savings products and pensions to customers, their employers and financial advisors Transforming into a digital platform business providing customers what they want: relevant solutions and a meaningful experience
Aegon UK’s leading platform
Throughout their financial lifecycle
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Usage of data lakes and big data
Strategic transformation
Accelerate innovation Leverage cloud technology Enhancing customer experience
customer leads to sales through new technologies
and Artificial Intelligence
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Strategic transformation
With the ambition to be a trusted partner for prosperous and healthy lives
Helping our customers enjoy prosperous and healthy lives
proposition
paid out in claims and benefits
Our society benefits from healthy aging
readiness & well-being
care homes NL and UK
Making our environment healthier and cleaner
renewable energy
coal mining and tobacco
15
Becoming a Future Fit Aegon
Strategic transformation Financial transformation Organizational/cultural transformation
16 Strategic transformation
As a result of execution of strategy
Responded to changing environment
Divested over EUR 5 billion of non-core activities since 2010 Transformed from product manufacturer to lifetime service provider
While growing
Generated average annual sales growth of 15% from 2010 to 2017 Invested in digital business models Created successful asset manager
Optimized value
Realized extensive expense savings Significantly reduced size of run-off portfolio Active management of underperforming business lines
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record high of GBP 117 billion
Transformation Aegon UK to #1 platform provider
external third-party net inflows partly driven by joint ventures
Competitive performance Aegon Asset Management
supported by outsourcing administration
Partnership Transamerica and TCS Strategic transformation
While divesting non-core businesses
as well as half of remaining life reinsurance businesses divested
Exceeded target to reduce capital allocated to run-off businesses Divested UMG Sale of Aegon Ireland
18 Financial transformation
Strong deposits growth
2011-2017 CAGR
Significant improvement SII ratio
+44%-points compared to end-2016
Fee-based earnings percentage increased
to 45% since 2010
Total 2017 dividend
6th consecutive increase
Financial transformation 18
19 Financial transformation 10 20 2015 2016 2017 2018 Target 100 200 300 2016 2017 2018 Target 0% 5% 10% 2015 2016 2017 2018 Target 1 2 2016 2017 2018 Target
Return on Equity increasing
(%)
Cumulative capital return to shareholders
(EUR billion)
Run-rate annualized expense savings
(EUR million) CAGR
>10% EUR 350m* 10% EUR 2.1bn
TCS agreement
Strong sales momentum
(EUR billion)
* EUR 350 million consists of USD 300 million (EUR/USD 1.05), EUR 50 million from NL and EUR 15 million from the Holding CAGR +23%
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Becoming a Future Fit Aegon
Strategic transformation Financial transformation Organizational/cultural transformation
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Organizational/cultural transformation
Customer centric Agility Acting as One Accountability
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23 Financial transformation Organizational/cultural transformation 23
10% 13% 25% 48% 2016 2017
1st Quartile 2nd Quartile
Customer Net Promoter Score
(% per quartile; versus peers) 61% 35% 63 65 Feb 2017 Nov 2017
Feb 2017 Nov 2017
Employee engagement
(% per quartile)
24
Conclusions
Becoming a Future Fit Aegon
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Agenda item 3 / Agendapunt 3
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Agenda item 3.1 / Agendapunt 3.1
Helping people achieve a lifetime of financial security
Matt Rider
CFO & Member of the Executive Board
The Hague, May 18, 2018
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and capital generation
improved
Our financial performance in 2017
Our financial performance in 2017 28
Helping people to achieve a lifetime of financial security
29
Our financial performance in 2017
Capital position significantly improved
Underlying earnings EUR 2.1 billion + 10%
compared to 2016
Sales EUR 16 billion + 36%
compared to 2016
Operating expenses EUR 3.9 billion + 3%1)
compared to 2016
Assets2) EUR 817 billion + 10%
compared to 2016
Solvency II ratio 201% + 44%-points
compared to 2016
1) Stable excluding Blackrock & Cofunds acquisitions, restructuring expenses and the divestment of UMG 2) Based on revenue-generating investments
30 Our financial performance in 2017
1.913 2.103 2016 2017
Underlying earnings before tax
(EUR million) 586 2.361 2016 2017
Net income
(EUR million) 8,0 8,2 2016 2017
Return on equity
(%)
Composition of earnings
(% of UEBT) 42% 45% 58% 55% 2016 2017
Fee Rest
31 60 83 100 144 2014 2015 2016 2017 1.138 1.104 969 896 Our financial performance in 2017
EUR 885 million, partly due to product exits
discontinuances in business acquired from Mercer
continued success in Asset Management, UK and NL
Gross deposits & new life sales
Gross deposits (EUR billions) New life sales (EUR millions)
New life sales Right hand side (RH) Left hand side (LH) Gross deposits
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0% 15% 30% 45% 60% 150 300 450 600 750 900
2010 2011 2012 2013 2014 2015 2016 2017
Fee-based balances (LH) Other balances (LH) Fee-based earnings (RH)
413
percentage tripled to 45% since 2010
acquisitions to enhance growth; fee- based balances more than doubled to over EUR 680 billion
businesses Development of fee-based balances and earnings
(Balances in EUR billion; underlying earnings in %)
817
Our financial performance in 2017
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Remaining savings ~70 Annualized run-rate savings ~280
drives reduction in core operating expenses
EUR 280 million since beginning of 2016 includes agreement with TCS
add to scale; related cost synergies fully realized by year-end 2018
Our financial performance in 2017
Cumulative run-rate savings since year-end 2015
3.200 3.350 3.500 3.650 3.800
2015 2016 2017
Core Acquisitions Restructuring charges
Declining core operating expenses
(EUR million)
Note: Run-rate annualized savings include the recently announced agreement with TCS
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Local solvency ratio by unit
Year-end 2017 vs year-end 2016
Our financial performance in 2017
paying status
Group Solvency II improvement
157% 195% 201%
US 440% 472%
RBC
NL 134% 199%
SII
UK 156% 176%
SII
157% 195% 201%
157% 201%
Year-end 2016 Year-end 2017*
Target zone 150% 200%
* Year-end 2017 number is based on the revised method which was confirmed by the DNB on August 8, 2017.
35 340 465 503 534 559 2013 2014 2015 2016 2017 Our financial performance in 2017
A growing and sustainable dividend
Growing capital generation
(EUR billion)
Increasing dividends*
(EUR per share; EUR million)
* Dividend per share represents interim and final dividend declared over the year; cash represents amount spent over the year
0.22 0.23 0.25 0.26 0.27 FY 2016 FY 2017 Capital generation 1.0 2.1
Market impacts and one-time items
(0.2) 0.8 Capital generation excluding market impacts & one-time Items 1.2 1.3 Holding funding & operating expenses (0.3) (0.3) Free cash flow 0.8 1.0 Capital return to shareholders 0.9 0.6
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Our financial performance in 2017
Experience in line with expectations
Successful management actions
Intensive monitoring of LTC block
37 Our financial performance in 2017
Commitment 2017 status 2018 target
Strong sales growth 23%
2015-2017 CAGR
CAGR of 10%
2015-2017
Reduce operating expenses EUR ~280 million
annualized run-rate savings
EUR 350 million
annualized run-rate savings
Increase RoE 8.2% 10% Return capital to shareholders EUR 1.5 billion
cumulative 2016 + 2017
EUR 2.1 billion
cumulative 2016-2018
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Agenda item 3.1 / Agendapunt 3.1
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Agenda item 3.2 / Agendapunt 3.2
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Agenda item 3.2 / Agendapunt 3.2
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Fixed compensation:
Variable compensation:
assessments
Agenda item 3.2 / Agendapunt 3.2
Fixed compensation (annual salary) + Variable compensation (max. 100% of annual salary) + Benefits (e.g. pension)
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Executive Board variable compensation 2017
Performance indicators and results
Agenda item 3.2 / Agendapunt 3.2
Financial and non-financial Group targets
Outcome 2017
Underlying earnings after tax (7.5%)
56.61% CEO
(of 62.5% max)
64.36% CFO
(of 72.5% max)
Return on equity (7.5%) Market consistent value of new business (7.5%) Normalized Operational Free Cash Flows (5%) Return on economic required capital (5%) Objectives measuring corporate responsibility and strategy implementation (e.g. Customer engagement, Employee engagement, Digitization) and Aegon's control environment (CEO 30%, CFO 40%) Personal targets CEO (37.5%)
Strategy execution, Future Fit (Cultural transformation program), Responsible Business, Succession Planning and development
33.75% CEO
(of 37.5% max)
24.75% CFO
(of 27.5% max)
CFO (27.5%)
Financial strategy, Key Performance Indicators, Functional Governance, Talent development
= Below threshold = Between threshold and target = On target or above
43
Executive Board variable compensation 2017
Conditional variable compensation allocated:
Agenda item 3.2 / Agendapunt 3.2
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Agenda item 3.2 / Agendapunt 3.2
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Agenda item 3.3 / Agendapunt 3.3
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term value creation
coming into effect in 2017
Code 2016 & Aegon
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Future Fit Program
Code 2016 & Aegon
Customer centric Agility Acting as One Accountability
Aegon’s purpose: to help people to achieve a life time of financial security
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Code 2016 & Aegon
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Agenda item 3.3 / Agendapunt 3.3
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Agenda item 3.4 / Agendapunt 3.4
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Agenda item 3.5 / Agendapunt 3.5
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Voting App / Stemmen met smartphone
Prior to the voting
automatically During the voting
For Against Abstain
your choice
Vóór de stemming
automatisch Tijdens de stemming
in venster
Vóór Tegen Onthouding
keuze wijzigen
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Voting device / Stemkastje
Prior to the voting
During the voting
1 = For 2 = Against 3 = Abstain
your choice
Vóór de stemming
Tijdens de stemming
1 = Vóór 2 = Tegen 3 = Onthouding
keuze wijzigen
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Agenda item 3.5 / Agendapunt 3.5
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Agenda item 3.6 / Agendapunt 3.6
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fund operating expenses and to pay dividends to shareholders
and propose a final dividend for approval at the AGM
Agenda item 3.6 / Agendapunt 3.6
57 0,10 0,11 0,11 0,12 0,13 0,13 0,11 0,11 0,12 0,13 0,13 0,14 2012 2013 2014 2015 2016 2017 Interim dividend Final dividend
EUR 0.14 per common share
EUR 0.27 per common share
equal to cash dividend
stock dividend
Agenda item 3.6 / Agendapunt 3.6
Increasing dividends
(EUR) 0.21 0.22 0.23 0.25 0.26 0.27 +4%
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Agenda item 3.6 / Agendapunt 3.6
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Agenda item 3.6 / Agendapunt 3.6
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Agenda item 4 / Agendapunt 4
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Agenda item 4.1 / Agendapunt 4.1
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Agenda item 4.2 / Agendapunt 4.2
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Agenda item 4 / Agendapunt 4
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Agenda item 4.1 / Agendapunt 4.1
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Agenda item 4.2 / Agendapunt 4.2
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Agenda item 5 / Agendapunt 5
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Agenda item 5.1 / Agendapunt 5.1
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Corien Wortmann-Kool
Age: 58 Nationality: Dutch Shares in the company: none Main occupation:
Membership of other Boards:
Statistiek
Netherlands
Agenda item 5.1 / Agendapunt 5.1
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Agenda item 5.2 / Agendapunt 5.2
70 Agenda item 5.2 / Agendapunt 5.2
Robert Dineen
Age: 68 Nationality: American Shares in the company: 10,000 Main occupation:
Main former occupation
Membership of other Boards:
71
Agenda item 5 / Agendapunt 5
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Agenda item 5.1 / Agendapunt 5.1
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Agenda item 5.2 / Agendapunt 5.2
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Agenda item 6 / Agendapunt 6
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Agenda item 6 / Agendapunt 6
Replacement Solvency II grandfathered securities
76 10.4 7.8 2.5 2.3 0.4
Eligible own funds SCR Unrestricted Tier 1 Restricted Tier 1 Tier 2 Tier 3
for issuance of common shares of up to 30% of capital for next five years
triggers is breached:
re-established within three months
EUR 4.30 (based on 52-week low) with current share price of EUR 5.88*
Conversion
Agenda item 6 / Agendapunt 6
Quality of capital
(year-end 2017, in EUR billion and % of SCR)
201%
6% 30% 32% 134% * Closing share price Euronext Amsterdam at May 16, 2018.
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Agenda item 6 / Agendapunt 6
78
Agenda item 6 / Agendapunt 6
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Agenda item 7 / Agendapunt 7
80
Agenda item 7.1 / Agendapunt 7.1
81
Agenda item 7.2 / Agendapunt 7.2
82
Agenda item 7.3 / Agendapunt 7.3
83
Agenda item 7.4 / Agendapunt 7.4
84
Agenda item 7 / Agendapunt 7
85
Agenda item 7.1 / Agendapunt 7.1
86
Agenda item 7.2 / Agendapunt 7.2
87
Agenda item 7.3 / Agendapunt 7.3
88
Agenda item 7.4 / Agendapunt 7.4
89
Agenda item 8 / Agendapunt 8
90
Agenda item 9 / Agendapunt 9
91
Closing / Sluiting
Helping people achieve a lifetime of financial security