WELCOME TO A NEW PARTNERSHIP. CMI Welcome Day www.managers.org.uk - - PowerPoint PPT Presentation

WELCOME TO A NEW PARTNERSHIP.

CMI Welcome Day

www.managers.org.uk @CMI_managers /bettermanagers http://linkd.in/1imPoB6

WELCOME.

Steve Heappey

Director of Service Delivery Steve.heappey@managers.org.uk

THE AGENDA.

» Supporting your business » ManagementDirect » Our Qualifications and standards » Quality Assurance and Compliance » Our Approval Process » Final questions Please ask questions at any time!

CMI AT A GLANCE:

Our Vision: better led and managed

• rganisations

Our Mission: increase the number and standard of professional managers focused on management and leadership 66 years, 116K Members & 30k learners unique CMgr Standard

WE ARE...

The only chartered professional body dedicated to raising standards of management and leadership across all sectors of UK commerce and industry. By setting professional management standards – built into our qualifications, membership and content – we recognise individual capability and give employers confidence in their managers’ performance.

WE ARE RESEARCH LED….

GOOD MANAGERS?

» 80% of UK employees think their manager sets a bad example » Over 1/3 tell a lie a day » 72% of UK organisations say they lack good management & leadership » UK management ranks below US, Germany and Japan

WE’RE ACCIDENTAL MANAGERS.

» Only 1 in 5 UK managers are trained » 2/3 of employers offer no training » Average manager waits 10 years » We fail to utilise what works

MUST DO BETTER.

Individual Managers are not very good at it.

“Nearly half of UK line managers are ineffective.”

36% 43%

Highly effective Effective Ineffective or highly ineffective

21%

...How effective is your line manager?

GOOD MANAGEMENT & MLD BUILDS BUSINESS:

» achieves growth & productivity » boosts employee engagement & wellbeing » attracts & retains talent

• rganisational performance

people performance

• professional management

Diplomas ranked similarly to MBA’s for resulting in improved productivity

• Chartered Managers deliver

£391,443 in added value to their organisation

WE’RE NOT FUTURE FIT.

» By 2020 we need 1 million more GOOD Managers who can: › partner › network › demonstrate agility › manage performance & teams › use technology smartly » However, these are currently the skills most managers lack

» Building on strong brand & high quality products » Constantly improving our: › Customer service - we are here to help. › Communication - keeping you informed and up-to-date. › Processes - compliant but built with you in mind. › Systems - easy to use, minimising your admin. › Resources - rich and accessible - ManagementDirect. › Full marketing support - including collateral, access to Research & case studies and promotion on our website. › Local face - our regional boards and members. » Joining a provider network already nearly 600 strong.

EASY TO DO BUSINESS WITH

CONTINUALLY LISTENING, LEARNING AND IMPROVING.

...we’re proud of where we are, but there’s still lots to do!

April Survey Results 2013 2014 2015 would recommend 67% 89% 92% would give testimonial 24% 55% 75%

• ur service

76% 93% 94% resources available 74% 83% 90%

5 10 15 20 25 30 35 40 45 Q1 Apr-Jun 2013 Q2 Jul-Sep 2013 Q3 Oct-Dec 2013 Q4 Jan-Mar 2013 Q1 Apr-Jun 2014 Q2 Jul-Sep 2014 Q3 Oct-Dec 2014 Q4 Jan-Mar 2015

Net Promoter Satisfaction (YoY) Members +41 (+28) 89% (+4) Chartered Managers +67 (+1) 99% (+1) Education Providers +3 (+24) 94% (+4) Employers +45 (+34) 95% (+10)

SATISFACTION - AT AN ALL TIME HIGH

+41

Q4 Jan- Mar 2014

CONTINUING TO BUILD A STRONG BRAND

• ur prompted awareness is

growing…. … and we are well ahead of

• ther Professional Bodies

and now half of Senior Managers see us as authoritative

OUR BUSINESS STRATEGY 2015-16

THIS YEAR WE WILL:

• HELP >28,000 learners become better managers
• GROW sales to £3.5m
• CONTINUE to build on the back of great customer service and

support

BY:

• BUILDING even better partnerships with our existing Providers

and helping them grow

• ATTRACTING new Providers and helping dormant Providers

become active

• GROWING our lower level business more quickly

A REAL PARTNERSHIP

Integrated offer » for all your MLD needs » pathways to exploit CPD » branded full learning resources » thought leadership » convert to membership and continuing shared relationship Win/Win relationship » priority partner » all our resources are available to you » we want to support your success

LOOKING FORWARD TO OUR PARTNERSHIP.

thank you for your interest and enjoy the day! matthew.roberts@managers.org.uk

SUPPORTING YOUR BUSINESS.

Michelle DeBank-Burgess Customer Services Manager - Education

SUPPORT TEAM.

» Customer Services › Support relating to

• Approvals
• Registrations
• Certifications
• Staff approval admin
• CMI admin portal

support – the Hub › Proactive approach › Single point of contact

THE LAST 12 MONTHS

• Growing Customer

Satisfaction (94%)

• Improving Net

Promoter Score (+3)

IMPROVEMENTS TO COME

• Qualification and Staff

Approvals

• Moderation
• Enhanced online

qualification search

• Improved communications
• Extended marketing

support

• Increasingly proactive

approach

• Enhancements to your

area of the website

HELPING YOU TO GROW.

We want to help you win more business....

Harness the CMI Brand and Offer Relevant Value Adding Services On Demand Support

HARNESS THE CMI BRAND & OFFER

• Exploit Research

Findings

• Improve Media Profile
• Co-branded marketing

materials

VALUE ADDING SERVICES:

Customised Management Direct Chartered Manager Assessment Centre Recognised Programmes Pathways Learning Materials

ON DEMAND SUPPORT SERVICES:

Assisted Registration External Assessment

MEMBERSHIP BENEFITS.

» Available to learners for duration of the course. » Also available to Centre staff » Professional recognition » Boost career earnings

MEMBER BENEFITS

» ManagementDirect » Professional Manager magazine » CPD » Career Support » Legal Helpline » Business HR » Research Library

CHARTERED MANAGER.

» One of the top 3 most effective ways to develop a career in management. » Demonstrates commitment to professional development and helps retain talent. » Pays out: Chartered Managers deliver an average of £391k more to their organisations! » For more information on the resources available to centres, marketing, and Chartered Manager status, please contact your Relationship Manager.

HOW ELSE CAN WE SUPPORT YOU?

SUPPORTING YOU 24/7.

James Craig

ManagementDirect Relationships Manager

ALL YOU CAN EAT LEARNING.

» CMI's online resource centre for all things management, provides invaluable professional support for what’s top of the agenda right now. » It offers not only a comprehensive library of resources, but also a range

• f practical and convenient tools to

help with the challenges of the day. » Choose the topic and at your fingertips is a mini-course consisting

• f a range of content, from videos,

checklists, e-learning modules and articles – all collected, collated and expertly validated to provide you with the right information at the right time.

MANAGEMENTDIRECT DEMONSTRATION.

http://www.managers.org.uk/experiencemd

QUESTIONS?

QUALIFICATIONS AND STANDARDS.

Nicola McGinley

Qualifications Development Officer

OUR QUALIFICATIONS PORTFOLIO.

OUR QUALIFICATIONS FRAMEWORKS.

CMI QUALIFICATION SIZES.

AWARD CERTIFICATE DIPLOMA EXTENDED DIPLOMA

1 – 12 credits 13 – 35 credits 37+ credits 62+ credits

QUALIFICATION COMPARABILITY.

CORE QUALIFICATIONS.

» Levels 2 – Level 8 » Management & Leadership » Coaching & Mentoring » Developed in consultation with employers and centres » Flexible unitised approach » Assessment – no prescribed method

» Progression to Chartered Manager

CORE QUALIFICATIONS TARGET MARKETS.

QCF SCQF Level 2 Level 5 Level 3 Level 4 Level 6 Level 5 Level 6 Level 8 Level 7 Level 8 Level 10 ASPIRING MANAGER JUNIOR MANAGER MIDDLE MANAGER SENIOR MANAGER

ASSESSMENT SUPPORT

» CMI Assignment Briefs » External Assessment Process » Good Practice – supporting Learners & Centres » Pathways Workbooks » Group Learning Toolkits – Level 5 » ManagementDirect – six places for Centre staff

APPRENTICESHIPS

» Management Apprenticeships at Levels 2, 3 & 5 » 3rd most popular sector for Apprenticeships » Qualifications developed with Skills CfA and other AOs » Based on the NOS in Management and Leadership » Employer-led development Degree level Management Trailblazer

• Level 2 Diploma in Team Leading

(combined qualification) OR

• Level 3 Diploma in Management

(combined qualification)

QUALIFICATION

• English
• Maths

TRANSFERABLE SKILLS

• ERR unit within qualifications OR
• ERR workbook

EMPLOYEE RIGHTS & RESPONSIBILITIES (ERR)

MANAGEMENT & LEADERSHIP APPRENTICESHIPS LV2&3.

• Level 5 NVQ Diploma in Management and Leadership

COMPETENCE QUALIFICATION

• CMI Level 5 Diploma in Management and Leadership

(QCF) OR

• CMI Level 5 Extended Diploma in Management and

Leadership (QCF)

KNOWLEDGE QUALIFICATION

• English
• Maths

TRANSFERABLE SKILLS EMPLOYEE RIGHTS & RESPONSIBILITIES (ERR)

MANAGEMENT & LEADERSHIP HIGHER APPRENTICESHIP LV5.

• ERR workbook

OTHER QUALIFICATIONS.

Coaching & Mentoring Management Consultancy MOD Police & Justice Project Management Scottish Qualifications

RECOGNISED PROGRAMMES

» Endorsement of non- accredited training programmes » Mapped to National Occupational Standards (NOS) » Includes 1 year membership for delegates » CMI-branded certificate to confirm attendance at programme » No additional annual fee for CMI Centres

QUESTIONS?

CMI QUALITY ASSURANCE.

Registered Fully Approved

Assessment Method: CMI written assignments Flexible Assessment Methods: e.g. presentation, professional discussion, bespoke projects Marking: CMI External Marking Service Internal Marking: Assessors and Internal Verification Fee: Lower annual fee, plus £30 per learner/unit Fee: Higher annual fee, includes cost of external moderation SLA: Six weeks SLA: Four Weeks

Support and access to Management Direct is same for both centre types

THE QUALITY ASSURANCE PROCESS.

The role of the Approved Centre is to ensure: » That all administration and assurance processes are to a quality standard. » All information received is communicated to the relevant people. » Effective marketing and promotion of CMI qualifications. » Adequate training of Centre staff. » We are notified of any changes to in relation to the CMI Programme

APPROVED CENTRE ROLES.

PROGRAMME DIRECTOR ADMINISTRATOR

* INTERNAL

VERIFIER DELIVERER/ LECTURER/TUTOR

*ASSESSOR *Fully

Approved Only

PROGRAMME DIRECTOR.

» Oversee the delivery, assessment and internal verification of CMI qualifications. » Ensure quality assurance complies with CMI requirements. » Be the main point of contact for the Centre. » Keep all centre staff informed of any CMI updates.

DELIVERERS, LECTURERS & TUTORS.

» Qualified teachers or hold a CMI approved teaching qualification . » Qualified to the level they are delivering to or above. » Occupationally competent to teach the unit they are delivering. » Familiar with CMI units and qualifications. » Actively maintaining their

• ccupational competence.

ASSESSORS.

» Qualified Assessors. » Qualified to the level they are assessing to or above. » Occupationally competent to assess in the subject they are assessing. » Familiar with CMI units and qualifications. » Actively maintaining their

• ccupational competence.

INTERNAL VERIFIERS.

» Qualified Verifiers. » Qualified to the level they are verifying to or above. » Must ensure that: › The assessment is valid and consistent. › Consistent monitoring and sampling of assessment . › Accurate records of assessment and verification are kept.

THE HUB.

CMI QUALITY ASSURANCE.

AWARDING BODY.

The Awarding Body ensures: » Units and qualifications meet regulatory requirements. » The delivery and assessment of its qualifications are compliant with conditions. » CMI approved centres are meeting CMI requirements.

QUALITY MANAGER.

The Quality Manager ensures: » The quality and consistency

• f CMI qualifications.

» The centre are meeting the regulatory bodies quality and monitoring requirements. » Approving Centre Staff. » If standards fall below CMI requirements an action plan will be issued and a deadline agreed.

QUALITY MANAGER.

» Your main point of contact. » Visits your centre at least

• nce a year.

» Conducts an on-site audit using standardised pro- forma. » Creates an action plan for your centre. » Advises on Teaching, Learning and Assessment. » Works with you to ensure compliance with Awarding Body requirements.

QUALITY ASSURANCE TEAM.

QUALITY MANAGER LEAD MODERATOR MODERATOR MARKER

CENTRE SUPPORT DOCUMENTS.

All CMI Approved Centres have access to the following support documents: » CMI Approved Centre Handbook » Assignment Briefs » Assessor Templates » IV Templates » HUB Guidance for each process » Learner Authenticity Statements

APPROVED CENTRE HANDBOOK.

http://www.managers.org.uk /centrehandbook » Guidance to help you develop your centre and ensure compliance with the requirements of both CMI and the regulatory bodies. » Useful links to forms and policies on our website to support your centre. » CMI contact details. » We recommend you refer to this manual regularly as it answers many of the most common queries.

THE APPROVAL PROCESS.

» Approval is fully supported by Alison Callaghan your key contact. » Involves completing details through the CMI web-based system – “The HUB”. » Allocated CMI Quality Manager to sign off or offer guidance on gaps. » Complimentary membership whilst completing the approval process. » Guidance notes provided.

THE HUB

THE APPROVAL PROCESS.

HEADINGS

1. Introduction and Guidance 2. Centre Details 3. Centre Management and Quality Assurance Systems 4. Centre Staff and Resources 5. Equality, Diversity, Health and Safety Related Policies 6. Learner Support 7. Programme, Assessment and Verification Plans 8. Staff Details and CV’s

THE APPROVAL PROCESS.

CONFIRMATION OF APPROVAL

» You will receive an email confirming approval agreed, followed by: › Letter and declaration

• f approval

› Partnership agreement which must be signed and returned to CMI › Group membership form › Invoice › Centre plaque

THE APPROVAL PROCESS.

INTERACTIVE WORKSHOP

» Good practice advice for completing the application. » What information is required. » Key questions review.

ANY QUESTIONS?

THANKS FOR LISTENING.

Here’s a few handy contacts to jot down.

Alison Callaghan

Education Provider Recruitment & Support Co-ordinator alison.callaghan@managers.org.uk

Michelle De Bank-Burgess

Customer Service Manager: Education michelle.debank-burgess@managers.org.uk

James Craig

ManagementDirect Relationships Manager james.craig@managers.org.uk