WELCOME DOG WALKERS ANNUAL MEETING-2017 3100 Cherry Hill Road | Ann - - PowerPoint PPT Presentation
WELCOME DOG WALKERS ANNUAL MEETING-2017 3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org Tonights Agenda Stats-Year to Date Humble & Kind: Responsibilities & Service w/ Merri From Intake to
3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
3100 Cherry Hill Road | Ann Arbor, MI | 48105
(734) 662-5585 | www.hshv.org
Some content adapted from “Animal Friendly- Customer Smart” by Jan Elster
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org Even if you disagree Courtesy, sensitivity, consideration & compassion Good judgement within scope of authority
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Communication
Verbal & non-verbal Listen and do not judge
Can you hear me “meow”? Judgy gotta judge …
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Every “customer” needs to Feel WELCOME – acknowledged and warmly received Feel IMPORTANT – valued and significant Feel COMFORTABLE – physically and emotionally – will they be helped and not judged
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Let’s start with our Code of Ethics & Ten Principles Feel WELCOME –
Make eye contact, say hello Acknowledge people Be courteous, polite Go the extra mile!
Remember being the “new
guy”
Be inclusive
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Feel IMPORTANT –
Listen! And identify
needs.
Be respectful Make each person your
focus, avoid getting distracted or interruptions
Recognize your scope of
authority and theirs
Say Thank You
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Feel COMFORTABLE – physically and emotionally –
Show ‘em the ropes
Where the supplies are Share your favorite animal
Educate! Don’t judge or
make assumptions. Help with understanding the process.
Empathy! Acknowledge
their position or feelings.
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
“You have to…” “You failed/forgot to…” “You should/n’t…”
“It would help, if you…” “I find it easiest to …” “What we need to do is …” “Next time …” “Last time I …”
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
We know WHO, WHY and essentially HOW. So let’s talk about why it can be so hard! Our “business” is different and influenced by
and their behaviors
trying to) animals first.
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Filters “shade” how we see and deal with people … a thin layer
prejudices. We have spent our entire lives acquiring filters. It is a challenge to be objective, remove the “shades” and give each individual a fresh start. Consider, reflect & take-aways …
3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Surrender
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
do
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Recommendations
3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
A Look at Some of the “Rockstars” of 2017
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
From Playgroups, to Walking, to Headstart, to Pack Hikes, to Read to Calm, and our other enrichment programs…VOLUNTEERS make the
3100 Cherry Hill Road | Ann Arbor, MI | 48105 (734) 662-5585 | www.hshv.org
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
team
work with dogs and consult with staff
to foster homes and adopters
3 Volunteer trainings
education session for volunteers – new series starting this winter!
Angela Schmorrow, CPDT-KA
“An idea or story that is believed by many people that is not true” (Merriam-Webster) “A story that was told in an ancient culture to explain a practice, belief, or natural occurrence” (Merriam-Webster) “A story without an author that is passed along and is usually intended to teach a lesson, or something that is untrue.”(YourDictionary.com)
“Non-judging” “Only want to please”
“Devoted” “Protectors”
“Affectionate” “Intuitive” “Innocent”
“Your dog needs you to be the pack leader.” “My dog thinks he’s the “alpha.” That’s why we are having problems.” “If you feed your dog before you eat/let him go through the door in front of you/let him sit on the couch/let him pull on leash, etc., he will think he’s dominant” “Dogs need to know who is the boss.” “Dogs need discipline.” “I need to learn how to be the alpha so my dog will behave.”
Are dogs our loyal, devoted, faithful companions who love us unconditionally?
OR
Are they power-seeking parasites who want to take over our homes and force us to do their bidding, and we need to keep them under control by exerting our dominance? How can we believe these things simultaneously?!? What are we to believe?
Much of our culture’s training “knowledge” has historically been based on the assumption that we need to be dominant
Is this a helpful concept? Does it have anything to do with training and living with dogs? Let’s consult the science . . .
They are scavengers and predators So . . . they:
Follow their nose Chase moving objects Grab, chew, shred, and dissect real or pretend “prey” Dig Rummage around in (and eat) gross things
Any of these behaviors familiar?
Descended from wolves (but they are not wolves in very significant ways) (And most of what we thought we knew about wolves is wrong anyway . . . )
Used to believe that cavemen brought wolf pups into their homes Current belief is that we domesticated a descendent of canis lupus who had evolved to fill a new ecological niche . . . The village dump!
Subsisted mostly by scavenging from human’s food trash Most successful individuals would be those who were most comfortable with proximity to humans Became experts at watching and predicting human behavior
Early mentions of dominance and “alpha” came from language used in research describing wolves. We have translated this into how we relate to dogs, but is that appropriate?
Canids form linear hierarchies in their social groups with one member being dominant over the others. Members regularly vie for alpha role. All canids share this type of social structure. Dogs view us as members of their pack and incorporate us into their pack hierarchies. We need to be the alpha leaders in order to train and live with
Early studies based on non-related groups in captivity. “Packs” that were artificially put together by human keepers. Appeared these “packs” were ruled by an alpha who maintained control through aggression and dominance. Wild wolves tell us a different story though . . .
Wolves actually live in familial groups of related individuals centered around a breeding pair and their offspring Have elaborate social skills and body language used to maintain harmony and cooperation. Actual aggression is rare. Members of the family share in raising of offspring. Hierarchies are natural ones found in any nuclear family between parents and offspring.
What the guy who first applied dominance to wolves now believes.
Even more different! Dogs are not “pack animals.”
Live in transient, ever-changing social groups based upon proximity to a food source. Do not cooperate in rearing of offspring. Young do not remain with parents past puppy-hood. Do not form complex social hierarchies.
Dogs know we aren’t dogs. Functional MRI studies at Emory University:
Different parts of dogs’ brains are activated when presented with odors of humans vs. other dogs
We can’t even really fully speak their language – don’t even have all the right body parts to do so!
Social rank has nothing to do with how animals learn.
By association (Classical Conditioning)
What is safe? What is scary?
By consequences (Operant Conditioning)
What happens when I do this?
Come to Volunteer Continuing Education Seminars starting this winter to learn more!!
Reinforce behaviors we DO want. Prevent reinforcement for behaviors we DON’T want. The more skilled we become at controlling reinforcement – the faster dogs will learn. Aversives become unnecessary.
In ethological terms, “dominance” refers to “priority access to a preferred, limited resource.” Describes a relationship, not a characteristic of an individual. Dominance is flexible.
Growls over food bowl or toys Jumps up on people Barges through doors Urinates in house Gets on the furniture Plays rough and/or mounts other dogs in play Is reactive and/or aggressive
Growls over food bowl or toys Person/dog moves away Jumps up on people Receives attention Barges through doors Gets where he wants to go faster Urinates in house Relief of having eliminated Gets on the furniture Gets comfortable place to sleep Plays rough and/or mounts other dogs in play Outlet for emotional arousal/frustration/excitement/ stress/etc. Is reactive and/or aggressive Gets increased distance from what is making him uncomfortable If a behavior continues or gets stronger it is being reinforced in some way.
Dominance means priority access to resources. Who controls . . .
What and when they eat? Where they sleep? When and where they go to the bathroom? Whether they reproduce?
You do!!!
– Patty Ruzzo
Dominance in Dogs – Fact or Fiction? By Barry Eaton Dogs: A New Understanding of Canine Origin, Behavior, and
Position Statement on the Use of Dominance Theory in Behavior Modification of Animals, American Veterinary Society
(http://avsabonline.org/uploads/position_statements/dominan ce_statement.pdf) Forget About Being Alpha in Your Pack: blog post by Kathy Sdao (http://www.kathysdao.com/articles/forget-about- being-alpha-in-your-pack/) Dr. Sophia Yin: https://drsophiayin.com/philosophy/dominance/
Upcoming Volunteer Continuing Education sessions in the coming months. Topics to be discussed include:
How dogs learn Behavioral health and enrichment Troubleshooting difficult behaviors Hands-on practice Changing emotions such as fear and anxiety Requests???
Angela@harmonyk9.com Lowell@harmonyk9.com Website: www.harmonyk9.com Facebook: www.facebook.com/harmonyk9s
Humane Society of Huron Valley | (734) 662-5585 | www.hshv.org
We could not do this without YOU!