We We built built a port portal al How Multnomah County leveraged - - PDF document

7/19/2018 1

We We built built a port portal al

How Multnomah County leveraged technology to better connect victims to the support they need

Jul July 19, 19, 2018 2018

Denise Peña, Multnomah County DCJ

This project was supported by Grant No. 2015‐TA‐AX‐K027 awarded by the Office on Violence Against Women, U.S. Department of Justice. The opinions, findings, conclusions, and recommendations expressed in this (document/program/exhibit) are those of the authors and do not necessarily reflect the views of the Department of Justice, Office on Violence Against Women.

We We built built a port portal al

How Multnomah leveraged technology to better connect victims to the support they need Denise Peña www.casecompanion.org

Denise Peña

1995 1999 2004 2013 2018 YWCA Women’s Resource Center Multnomah County DA’s Office, advocate DCJ, PPO DV Unit Manager Victim Services Unit Manager DV Unit

7/19/2018 2 1 in 5 Oregonians live in Multnomah

DCJ

Community Safety Through Positive Change Adult and Juvenile

• 8,200 daily
• 683 staff
• 349 Adult Services Staff
• 130 PPOs

Specialized Units

• DV
• Gang
• Sex Offender
• Gender Specific
• MCJRP

Vi Victim ctim Ser Services ices

Services

• Training
• Consultation on policy and procedure
• Program development
• Collaboration building

Subject matter experts

• Domestic Violence
• Sex Trafficking
• Victim’s rights

Advocates

• In‐house
• On‐site domestic violence
• Community‐based CSEC

Ensures victim’s rights are integrated in supervision practices Provides support for victims navigating the system Provides resources for victim focused change Notifications

7/19/2018 3

Wh Why do do this? this?

Vi Victim ctim rig rights ts in in Or Oregon egon

Constitutional (automatic) rights Or Const, Art I, § 42(1). ORS 147.410.

• A crime victim’s rights shall be

protected at each stage of the criminal justice system.

• Play a meaningful role in the criminal

justice system

• Be treated with dignity and respect
• Receive fair and impartial treatment
• Receive reasonable protection from the
• ffender

Requested Rights

• By statute
• To be notified of certain open court

proceedings

• To be notified when the convicted person

is released from prison

• To be notified of hearings where

probation may be revoked

• Not a lot with Post‐Prison

NIC‐ The “Oregon Project”

Oct 2014 June 2015 Aug 2015 Sept 2015 Feb 2016 DCJ, DOC, Parole Board Mapping Meeting NIC National Experts Meeting Welcome DA Rod Underhill Minnesota Site Visit

7/19/2018 4

The “eyeball”

Feb 2016

The Multnomah 5

Department of Corrections District Attorney National Crime Victim Law Institute Board of Parole Department of Community Justice

The Multnomah 5 + Code for America

Code for America Department of Corrections District Attorney National Crime Victim Law Institute Board of Parole Department of Community Justice

7/19/2018 5

Pam Dineva Designer Code for America Denise Pena Community Justice Manager Multnomah County Tom Dooner Engineer Code for America

7/19/2018 6 Early in my journey I felt incredibly supported by the District Attorney and by victim advocates. That changed after conviction.

Susan Walters

7/19/2018 7

A less‐than‐warm handoff

I felt frustrated when I wasn’t able to get information about [the offender’s]

• release. It increased my level of fear

because I felt a lack of control.

Susan Walters

7/19/2018 8

+

We don’t take a top‐down approach...

Government contractors

7/19/2018 9

We don’t take a top‐down approach... ...instead, we start with users.

Code for America Government contractors

Day 1 ...instead, we start with users. Day 1

7/19/2018 10 3 weeks deep‐dive

Mar 2017

Went to court Went to the parole board

7/19/2018 11

Went on ride‐alongs Went to prison Designed WITH not FOR government.

7/19/2018 12

Design is a team sport Design is a team sport

Director of Community Justice

District Attorney Our fearless leader IT Victim Advocate Designer

Week 3

“You know you have something good when you have me and the District Attorney sketching on a whiteboard together”

‐ Scott Taylor, Director of Community Justice

7/19/2018 13 Back to SF

Remote but never disconnected

Standup, 9:45 Standup, 9:45 Standup, 9:45 Standup, 9:45 Standup

7/19/2018 14 Dream Big

Build Small

Build ild Me Measure Le Learn Not this Today Thi This

Build Build Sm Small.

• all. Learn.
• Learn. Re

Repeat.

End of project

7/19/2018 15

More Pain Less Pain More Feasible Less Feasible Grand Jury is ambiguous and scary Trial setover burn out victims Hearings are too short notice! Setovers! 90 days notice is too short release notice “Restitution was ordered but I haven’t seen payments” “I don’t have control over what’s going to happen” Inconsistencies among jurisdictions on what my rights mean... Earliest release date ≠ earliest “supermarket” date “Who do I call??” Victim rights are difficult to comprehend Having to retell my story can be re‐traumatizing “I have to sign up for notifications repeatedly?” VINE notifications are retraumatizing Some victims wa want to tell their story Victims don’t hear about structured PV sanctions There’s no way to see the big picture of prosecution timeline Start Here

Dream Big

Start Small

7/19/2018 16 Dream Big, build small

What if crime victim services were this pr proact

• activ

ive

Dream Big, build small

What if crime victim services were this tr tran ansparen ent

Dream Big, start small

What if crime victim services were this tr tran ansparen ent

7/19/2018 17 Dream Big, start small

What if crime victim services were this acces accessible

*crickets*

Why is that?

Hear from crime victims directly

7/19/2018 18

“In three minutes, I got more information than I was able to get in the three years after sentencing.”

– Research participant in Portland

Why staying in the loop is important

The The bes best support support sy syst stem is is tha that one

• ne tha

that co comes mes to to me me

INSIGHTS

7/19/2018 19

Though something amazing happened.. Institutional change happened

Notice Tanya changed to Saydiey?

What if instead of going to the one‐stop shop...

The shop came to me, as a victim

7/19/2018 20

7/19/2018 21

unsubscribes

36 36 of

• f 41

41

positive feedback

“Knowing they did receive this document & knowing I will be informed in any changes”

266 266

emails sent

7/19/2018 22

69% 69%

• pen rate

“I like letters but my desk doesn’t have search functionality”

99 99

emails sent

Me Meet eting people people wher where the they’re at at wo works.

7/19/2018 23

7/19/2018 24

7/19/2018 25

7/19/2018 26

12 23 15 23 17 30

Jun June

2016 2017

Jul July Aug August

Number of people Chelsea served

Avoid the runaround. The support exists, there are missed connections.

Spreading the word

NCVLI Law Conference, May 2017 Susan on Koin6‐ National Crime Victim's Rights week NNEDV Technology Summit, July 2017 Code for America Lunchtime Speaker’s Series KPTV, November 2017

7/19/2018 27 Spreading the word

NCVLI Law Conference, May 2017 Susan on Koin6‐ National Crime Victim's Rights week NNEDV Technology Summit, July 2017 Code for America Lunchtime Speaker’s Series KPTV, November 2017

Ev Every crim crime victim victim deser deserves eas easy, sim simple le and and re respectful suppo support fr from

• m the

the jus justic ice syst system...Re Rega gardless of

• f their

their juri jurisd sdicti tion.

To Today

It It’s continuous ntinuous learning ning

En End of

• f pr

project

7/19/2018 28

Ev Every crim crime victim victim deser deserves es eas easy, sim simple le and and re respectful support support fr from the the ju justic ice sy syst stem… re regard rdless of

• f

ju jurisd risdic iction

7/19/2018 29 Dream Big

Start Small

Let’s talk

Denise Peña

Multnomah County DCJ denise.c.pena@multco.us 503.999.8473

Thank you

www.casecompanion.org Denise Peña