Video-Conferencing 101 Jim Lyng St. John of God Community Mental - - PowerPoint PPT Presentation

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Video-Conferencing 101 Jim Lyng St. John of God Community Mental - - PowerPoint PPT Presentation

Aug 13, 2023 34 likes •426 views

Video-Conferencing 101 Jim Lyng St. John of God Community Mental Health Services Mindset matters 3xPETS Picture Posture Privacy Eye-contact Technology Sound 3xPETS Picture Posture Privacy Eye-contact Technology Sound 3xPETS Charge

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Video-Conferencing 101

Jim Lyng

  • St. John of God Community Mental Health Services
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Mindset matters

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Picture Posture Privacy Eye-contact Technology Sound

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Charge batteries in advance

Charge batteries in advance

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Accept that your technology with fail – have back-up plans!

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If phones are being used, prop them up!

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Avoid shakey cameras!!!

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Picture Posture Privacy Eye-contact Technology Sound

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Don’t use phones where possible

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Monitors and tablets more closely mirror real encounters

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Try to use a centre shot

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Avoid under-the-chin views

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Set-up your environment and ask the patient to do the same

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Sitting in front of a wall can look like a mug shot!

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Check that your patient has tissues to hand

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Consider lighting

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Avoid close-ups!

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Try to be visible from the waist up

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Communication is grounded in gestures and expression, not words

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Sit back

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….and optimise all of that parasympathetic goodness!

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Big Three + ONE

from Tom Lynch’s Radically Open Dialectical Behaviour Therapy

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(1) Lean back! (signal ‘I’m safe’ to your brain)

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(2) Deep breath ! (get some vagus nerve action!)

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(3) Close mouthed smile! (your brain and face are close pals!)

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(+1) Wag those eyebrows!

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No screaming

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Ear-phones help

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Don’t eye-ball your patient!

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Look around, break eye-contact at times

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Privacy Picture Posture Eye-contact Technology Sound

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The goal: to make it feel like the real thing

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  • Fake being comfortable – it will help your patient
  • Normalise the weirdness!
  • Be read to switch to your telephone in a heart-beat
  • If you are an early adaptor – jump in! If not, take your time
  • Do practice calls with colleagues
  • Do a ‘tech-support’ pre-call with patients