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USING THE REFERRALS APPLICATION TO COORDINATE CARE PRESENTERS Joe - - PowerPoint PPT Presentation
USING THE REFERRALS APPLICATION TO COORDINATE CARE PRESENTERS Joe - - PowerPoint PPT Presentation
USING THE REFERRALS APPLICATION TO COORDINATE CARE PRESENTERS Joe Pintar Implementation Consultant Carrie Strom Implementation Consultant Katrina Khouri Implementation Consultant STATEWIDE COVERAGE Implementation Consultant Team Mary
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STATEWIDE COVERAGE
Implementation Consultant Team
Mary Graham Northern Michigan Carrie Strom West Michigan Karen Casman Mid Michigan Greg Cavanaugh East Michigan/Thumb Katrina Khouri Flint/Genesee County Bryan Bulock South Central Michigan Joe Pintar Southeast Michigan
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SESSION GOALS
Inbound v Outbound Referrals
- Benefits of GLHC for each
Creating a Referral Homepage set up Demo Myths Resources and GLHC Standards Additional Thoughts and Questions
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Benefits include: Worklist Queues Referral Home Page
- Instructions and Information
- Logo and website link
- Resources/Attachments
- Custom questions
Ability to assign referrals to users Decline referrals & include a reason Messaging capability
REFERRALS –
INBOUND/RECEIVED
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REFERRALS –
OUTBOUND/SENT
Benefits include: Track status of referrals
- Accepted
- Scheduled
- Cancelled
- Complete
Attach records electronically Assign referrals to users Set up preferred destinations Messaging capability
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Landing Page Worklists - Referrals In & Out Tracking:
COMMAND CENTER
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CREATING A REFERRAL
Patient creation
- Demographics
- Supporting Party
- Insurance
Patient history of referrals:
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REFERRAL DIRECTORY
Search for providers by:
- Provider Name
- Practice/Organization Name
- Service/Specialty
Set up preferred destinations Who is in the referral application? List of Live Referral Offices (PDF) gl-hc.org/referrals
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HOMEPAGE
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QUESTIONS
Answer custom questions set up by the receiving destination
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PATIENT CLINICAL INFORMATION
Attach patient records to the referral – no need to fax! Referrals and Direct, both?
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Worklists - Referrals In & Out
REFERRAL IS SENT
Receiving office accepts, declines or sends message if questions
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REFERRAL DEMO
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“It’s only for West Michigan”
Statewide Referral Network:
- 1,257 sites
- 57 Counties (44 outside West MI)
- 180 Cities
- 239 Zip Codes
- Over 160,000 (avg. of 756/day) in 2016
- See gl-hc.org/referrals for a list of live offices
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“It’s only for medical practices”
We also work with:
- Behavioral Health
- Dental
- Community Organizations
- Food banks
- Refugee Services
- Insurance companies
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“We are using an EMR for referrals.”
- Within the EMR – we agree!
- What about those outside of your EMR?
– Typically they receive a fax – How do they communicate back to you? – How do you know the patient was scheduled? – How do you know the patient made the appt?
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“Everyone will still do their own thing”
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“It will take up too much time”
How much time is staff spending:
- On the phone
- Re-faxing
- Mailing
- Tracking/documenting referrals
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“No one is using it in my area”
- IC’s are there to help bring others on board
- No cost for most practices
- We have promo material
- We have experience
- Exposure for your practice
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“Staff will send our patients OON”
- Many staff take the directive of the physician
- Administrators can create favorites for staff
- Future release focuses on In-Network Referrals
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“We’ll get inappropriate referrals.”
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“We need to focus on PCMH Initiatives.”
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“The Referral Application can’t be used to meet Meaningful Use.”
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USER GUIDES & LIVE SITES
Referral Help User Guides Referral User Guides List of Live Office/Organizations Excel Version PDF Version
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Questions???
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