Using MadCap Central for SME Reviews and Contributions PRESENTED - - PowerPoint PPT Presentation

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Using MadCap Central for SME Reviews and Contributions PRESENTED - - PowerPoint PPT Presentation

Nov 10, 2023 201 likes •434 views

Using MadCap Central for SME Reviews and Contributions PRESENTED BY Patrick Fueldner & R.N. Homer Christensen AGENDA Introduction Some Context Flare Content Landscape at Nestl Technology Learning Center The

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PRESENTED BY

Using MadCap Central for SME Reviews and Contributions

Patrick Fueldner & R.N. Homer Christensen

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  • Introduction
  • Some Context
  • Flare Content Landscape at Nestlé Technology Learning Center
  • The Challenge: Contributor & User-Generated Content
  • The Vision: MadCap Central for Reviews & Contributions
  • Examples & Use Cases
  • Current Deficiencies & Benefits
  • Reasons for Success
  • Q&A

AGENDA

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INTRODUCTION

About me…

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  • Homer Christensen

– MadSkillsConsultant – MadCapAdvanced Developer & Trainer – PEACE team solutions

INTRODUCTION

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SOME CONTEXT

GLOBE HELP = Help & Embedded Learning Program in Nestlé Information Technology

Desktop Assistant: Reads users‘ context & provides links to available help documents when & where they are needed

Written content, job aids, standard procedures… Visual content, software simulations, demos, guided tours…

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SOME NUMBERS

Started 2017 with one legacy project of around 800 topics Ended 2018 with around 15 Flare projects with

  • ver 6000 topics.

Progression 2017/18

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  • Sept. 2017:

Implemented MadCap Central for source control

FLARE LANDSCAPE

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  • Defines content to be

written

  • Forms the Basis of the

Flare TOC

  • Done by SME / Content

Owner

Help Needs Analysis (HNA)

  • Flare Consultant or internal

Master Builder prepares Flare topics & TOC

  • Based on HNA
  • Topics are sent to SME in

Contributor Review Packs

Content Preparation

  • SME writes content in

Contributor

  • Sends it back to Flare

Consultant / Master Builder

  • Editing / Formatting

Content Creation

CHALLENGE: USER-GENERATED CONTENT

Publish

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ENTER CENTRAL‘S ONLINE EDITOR

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Allowed us to:

  • Reduce the need for training SMEs to use Contributor
  • Speed up review cycles
  • Have multiple SMEs work on the same files, and
  • Include an approval workflow without passing files back

and forth between SME and approver

CENTRAL FOR REVIEWS

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Challenges occurred:

  • People wanted to update images
  • People wanted to create tables
  • Complex topic templates with nested divs

KEY LEARNINGS

Solutions:

  • Discourage images or work around using

annotations

  • Sorry, no new tables in the online editor…
  • Simplify!
  • And differentiate.
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TWO REVIEW PROCESSES

More Intense Review in Contributor

  • Images
  • Large amounts of text
  • Tables added
  • Copy & paste from other tools

Simplified Review in Central

  • No image changes
  • Simple text changes
  • Mostly text review
  • Quick approval check
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Same principles as for reviews:

  • Simplify
  • Focus on the advantages
  • Streamline processes and templates

CENTRAL FOR CONTRIBUTIONS

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  • Using the “Simplified Job

Aid” Template

CONTRIBUTION EXAMPLE

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SME cleans up source content (spelling, grammar, accurateness, screenshots, etc.) We import the file(s) into Flare, create topics and adjust formatting Then, the resulting topics are immediately sent to the SME in Central

Content Conversion from Word

  • r PowerPoint

Only minor adjustments and no image changes expected

USE CASE EXAMPLE - REVIEW

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Standing Bulletin Template

  • Bi-monthly publication
  • Previously, SME had to

request updated Contributor template

  • Now, template is

always made available in Central as soon as the previous template was filled out and submitted

USE CASE EXAMPLE CONTRIBUTION

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CENTRAL‘S ONLINE EDITOR – CHALLENGES & BENEFITS

  • Light-weight
  • Limited feature set
  • Does not respect locked

content

The Bad... Things to improve... The Bad...

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CENTRAL‘S ONLINE EDITOR – CHALLENGES & BENEFITS

  • Light-weight
  • Easy to use
  • Online
  • Collaborative
  • More cost-effective than

Contributor

The Good...

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CENTRAL‘S ONLINE EDITOR – REASONS FOR SUCCESS

  • Simplify page templates where

needed: avoid nested DIVs, unnecessary screenshots, table formatting, conditions ...

  • Teach SMEs to give up responsibilities

& focus on the text only

  • Different Review paths
  • Focus on the strengths:
  • Simplicity
  • Faster review turn-around
  • Collaboration
  • Approval workflow
  • Cost-effective
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Questions?

R.N. Homer Christensen PEACE Solutions homer@homerchristensen.com Patrick Fueldner Nestlé Information Technology | Workforce 360 patrick.fueldner@eur.nestle.com