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Upper Valley Workforce Needs Assessment

Green Mountain Economic Development Corporation

Last updated March 10, 2014

The Upper Valley Workforce Needs Assessment asks:

What skills are in demand among Upper Valley employers?

11 21 22 23 31-33 42 44-45 48-49 51 52 53 54 56 62 71 72 81 $- $10,000 $20,000 $30,000 $40,000 $50,000 $60,000 $70,000 $80,000 $90,000 2,000 4,000 6,000 8,000 10,000 12,000 14,000 Average Annual Wage Total Employment

Average Annual Wage and Total Employment by Industry

Wage Threshold: $35,775 Key to NAICS Codes:

11: Agriculture, Forestry, and Fishing 21: Mining 22: Utilities 23: Construction 31-33: Manufacturing 42: Wholesale Trade 44-45: Retail Trade 48-49: Transportation and Warehousing 51: Information 52: Finance and Insurance 53: Real Estate and Rental and Leasing 54: Professional, Scientific, and Technical Services 56: Administrative and Waste Services 62: Health Care and Social Assistance 71: Arts, Entertainment, and Recreation 72: Accommodation and Food Services 81: Other Services Except Public Administration

Three industries were prioritized for the assessment based

• n total employment and average wages.

Sources: 2012 Covered Employment & Wages for the GMEDC Jurisdiction, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area, New Hampshire Employment Security. Notes: Industry data refers to the private sector only. Other Services Except Public Administration (NAICS Code 81) includes establishments engaged in activities not classified elsewhere, such as equipment and machinery repairing, promoting or administering religious activities, grantmaking, advocacy, and providing drycleaning and laundry services, personal care services, death care services, pet care services, photofinishing services, temporary parking services, and dating services. Average annual wages represent the combined weighted average of average annual wages in the GMEDC Jurisdiction and the Upper Valley-Lake Sunapee Regional Planning Commission area. The calculation used for each industry is as follows: ((GMEDC Jurisdiction average annual wage * GMEDC Jurisdiction total employment) + (UV-LS RPC Area average annual wage * UV-LS RPC Area total employment)) / (GMEDC Jurisdiction total employment + UV-LS RPC Area total employment)

Occupational data was analyzed to create initial lists of “top jobs” in each of these industries.

Code Title Total Employ- ment Max. Median Hourly Wage VT Short- term Growth NH Short- term Growth Know- ledge Intensity Demand in UV? 11-9111 Medical and Health Services Managers 620 $50.38 MODERATE LOW 5 Y 15-1121 Computer Systems Analysts 160 $39.84 LOW MODERATE 4 Y 21-1091 Health Educators 130 $26.61 HIGH HIGH 4 Y 29-1051 Pharmacists 480 $63.62 na MODERATE 5 Y 29-1071 Physician Assistants 140 $43.85 MODERATE LOW 5 Y 29-1141 Registered Nurses 4030 $29.05 HIGH MODERATE 3 Y 29-2011 Medical and Clinical Laboratory Technologists 170 $29.43 MODERATE LOW 4 Y 29-2012 Medical and Clinical Laboratory Technicians 160 $18.30 LOW MODERATE 3 Y 29-2061 Licensed Practical and Licensed Vocational Nurses 1220 $22.83 MODERATE MODERATE 3 Y 43-1011 First-Line Supervisors of Office and Administrative Support Workers 1930 $24.00 LOW MODERATE 3 Y

Sources: 2012 Occupational Employment and Wages, Northern Vermont BOS, Southern Vermont BOS, Vermont Department of Labor; 2012 Occupational Employment Statistics, Claremont Wage Area, Lebanon-Hanover Wage Area, New Hampshire Employment Security; Occupational Projections: Short Term 2012-2014, Vermont Department of Labor; Employment Projections: Short-Term Occupational Projections, 2012 Q4 to 2014 Q4, New Hampshire Employment Security; Job Zones, O*NET OnLine, 2013; Websites of major Upper Valley employers.

NH VT

26 Upper Valley employers were interviewed about workforce issues in their industries.

Which jobs are the most difficult to fill? What positions, if any, have you given up trying to fill locally? Do you agree with the list of “top jobs” in your industry? What workforce initiatives would most help your company?

Overarching finding: Upper Valley employers need to leverage local talent.

Why?

Its difficult to recruit outsiders to the area. The local labor pool is limited. “Right now the biggest export between our two states is our kids.” – Educator

This means that workforce development initiatives need to address multiple phases of an individual’s career.

Career Planning Onboarding Mid-Career Retooling Manager Development

Image Sources: Girl image (Career Planning) designed by Paulo Sá Ferreira from the Noun Project; Forget image (Mid-Career Retooling) designed by Andrew Forrester from the Noun Project; Mountain Climbing image (Manager Development) designed by Juan Pablo Bravo from the Noun Project.

The Upper Valley Workforce Needs Assessment highlights new and existing resources to:

• 1. Connect classroom learning with future careers
• 2. Provide just-in-time technical training
• 3. Develop effective managers

Education feeder programs help students prepare for careers within or outside the Upper Valley.

Little League of Manufacturing Upper Valley Business and Education Partnership Career Marketing

CEO INFO SESSION: February 25, 2014 at 8am in the Hartford Municipal Building in WRJ.

Connect employers with educators

Apprenticeship programs can help employers address immediate demand for technically skilled workers.

Develop program that combines classroom and

• n-the-job learning

Aggregate common skill demands of multiple employers

EXAMPLE: Creation of the Advanced Machinist Apprenticeship Training Program with VTC

Concepts NREC GW Plastics North Hartland Tool New England Precision

Management education programs can support the transition from supervisee to supervisor.

New Resource Existing Resources Management Excellence Seminar Series – Upper Valley Program through Champlain College Principles of Supervision at CCV Communication Workshops at Northern Stage Leading from Within at RVCC Leadership Certificate Series and Customized Business Trainings at VTC

Download the Upper Valley Workforce Needs Assessment for more information.

http://www.gmedc.com/pdf/Upper-Valley-Workforce-Needs-Assessment-2014.pdf

Green Mountain Economic Development Corporation 171 Bridge Street, Suite 206, White River Junction, VT 05001-0246 Phone: (802) 295-3710 | Fax: (802) 295-3779 | E-mail: gmedc@gmedc.com Website: www.gmedc.com | Twitter: http://www.twitter.com/GreenMEDC The GMEDC is funded in part by the Vermont Agency of Commerce and Community Development

The Upper Valley Workforce Needs Assessment was conceived and carried out by the GMEDC with funding from the Vermont Department of Labor.

Appendices

Appendix 1: Wage Threshold

Why focus on industries that, on average, pay at least double the minimum wage?

Housing Wage in Orange, Windsor, Grafton, and Sullivan Counties

Housing Wage: amount a full-time (40 hours per week) worker must earn per hour in

• rder to afford a modest two-bedroom unit at the area’s fair market rent.

Type of Unit Housing Wage Windsor County Orange County Grafton County Sullivan County Efficiency $15.04 $12.27 $12.56 $10.31 One Bedroom $16.85 $13.87 $13.83 $12.48 Two Bedroom $19.81 $16.13 $17.52 $15.90 Three Bedroom $26.96 $22.46 $23.56 $21.56 Four Bedroom $32.08 $23.15 $24.85 $23.29

Housing Wage referenced in the following slides

Source: 2012 Fair Market Rent, U.S. Department of Housing and Urban Development. Note: The housing wage is calculated by first determining the annual income needed to afford a unit priced at Fair Market Rent so that rent paid is 30% of an individual’s income: (FMR * 12 months) / .3. Next, this annual income is divided by 52 weeks then by 40 hours to determine the hourly wage that an individual must earn to afford a unit priced at Fair Market Rent: annual income / 52 weeks / 40 hours

$9.55 $10.11 $12.91 $13.38 $13.78 $14.85 $17.03 $17.64 $18.41 $19.93 $21.03 $23.36 $23.57 $24.91 $26.76 $26.93 $28.70 $34.47 $38.85 72 71 44-45 11 81 56 53 48-49 23 62 31-33 42 52 61 51 21 54 55 22

Average Hourly Wage Industry (NAICS Code)

Windsor County Average Hourly Wage by Industry

Windsor County Average Hourly Wage by Industry versus Housing Wage

2 BR Housing Wage: $19.81

Sources: 2012 Fair Market Rent for a two bedroom housing unit in Windsor County, U.S. Department of Housing and Urban Development; 2012 Covered Employment & Wages for Windsor County, Vermont Department of Labor. Note: Industry data refers to the private sector only. Hourly wages are estimates based on dividing the published annual wages by 40 then 52.

48-49: Transportation and Warehousing 51: Information 52: Finance and Insurance 53: Real Estate and Rental and Leasing 54: Professional, Scientific, and Technical Services 55: Management of companies and enterprises 56: Administrative and Waste Services 61: Educational Services 62: Health Care and Social Assistance 71: Arts, Entertainment, and Recreation 72: Accommodation and Food Services 81: Other Services Except Public Administration

Key to NAICS Codes:

11: Agriculture, Forestry, and Fishing 21: Mining 22: Utilities 23: Construction 31-33: Manufacturing 42: Wholesale Trade 44-45: Retail Trade

Orange County Average Hourly Wage by Industry versus Housing Wage

Key to NAICS Codes:

11: Agriculture, Forestry, and Fishing 21: Mining 22: Utilities 23: Construction 31-33: Manufacturing 42: Wholesale Trade 44-45: Retail Trade 48-49: Transportation and Warehousing 51: Information 52: Finance and Insurance 53: Real Estate and Rental and Leasing 54: Professional, Scientific, and Technical Services 55: Management of companies and enterprises 56: Administrative and Waste Services 61: Educational Services 62: Health Care and Social Assistance 71: Arts, Entertainment, and Recreation 72: Accommodation and Food Services 81: Other Services Except Public Administration

Sources: 2012 Fair Market Rent for a two bedroom housing unit in Orange County, U.S. Department of Housing and Urban Development; 2012 Covered Employment & Wages for Orange County, Vermont Department of Labor. Note: Industry data refers to the private sector only. Average hourly wage data is not available for the following industries in Orange County: Utilities (22), Transportation and Warehousing (48-49), Management of Companies and Enterprises (55), Administrative and waste services (56). Note: Hourly wages are estimates based on dividing the published annual wages by 40 then 52.

$6.10 $9.25 $11.59 $11.99 $13.56 $15.27 $17.19 $17.23 $17.58 $19.46 $19.76 $19.78 $20.60 $22.74 $24.09 71 72 44 - 45 53 11 81 31 - 33 51 61 21 62 52 23 42 54

Average Hourly Wage Industry (NAICS Code)

Orange County Average Hourly Wage by Industry

2 BR Housing Wage: $16.13

$9.04 $9.17 $13.19 $13.43 $14.22 $15.49 $16.35 $22.41 $23.39 $25.23 $31.25 $32.01 $33.53 $34.90 $40.34 $41.93 72 71 44 - 45 81 48 - 49 53 56 23 21 31 - 33 62 11 52 51 42 54

Average Hourly Wage Industry (NAICS Code)

Grafton County Average Hourly Wage by Industry

Grafton County Average Hourly Wage by Industry versus Housing Wage

Key to NAICS Codes:

11: Agriculture, Forestry, and Fishing 21: Mining 22: Utilities 23: Construction 31-33: Manufacturing 42: Wholesale Trade 44-45: Retail Trade 48-49: Transportation and Warehousing 51: Information 52: Finance and Insurance 53: Real Estate and Rental and Leasing 54: Professional, Scientific, and Technical Services 55: Management of companies and enterprises 56: Administrative and Waste Services 61: Educational Services 62: Health Care and Social Assistance 71: Arts, Entertainment, and Recreation 72: Accommodation and Food Services 81: Other Services Except Public Administration

Sources: 2012 Fair Market Rent for a two bedroom housing unit in Grafton County, U.S. Department of Housing and Urban Development; 2012 Covered Employment & Wages for Grafton County, New Hampshire Employment Security. Note: Industry data refers to the private sector only. Average hourly wage data is not available for the following industries in Grafton County: Utilities (22), Management of Companies and Enterprises (55), Educational Services (61). Hourly wages are estimated based on dividing the published weekly wages by 40.

2 BR Housing Wage: $17.52

$7.49 $9.25 $12.86 $13.46 $14.66 $15.73 $15.77 $16.32 $17.00 $19.89 $23.45 $25.09 $27.67 $28.95 $37.03 $38.54 72 71 44 - 45 81 48 - 49 51 53 56 62 23 42 52 31 - 33 55 22 54

Average Hourly Wage Industry (NAICS Code)

Sullivan County Average Hourly Wage by Industry

Sullivan County Average Hourly Wage by Industry versus Housing Wage

Key to NAICS Codes:

11: Agriculture, Forestry, and Fishing 21: Mining 22: Utilities 23: Construction 31-33: Manufacturing 42: Wholesale Trade 44-45: Retail Trade 48-49: Transportation and Warehousing 51: Information 52: Finance and Insurance 53: Real Estate and Rental and Leasing 54: Professional, Scientific, and Technical Services 55: Management of companies and enterprises 56: Administrative and Waste Services 61: Educational Services 62: Health Care and Social Assistance 71: Arts, Entertainment, and Recreation 72: Accommodation and Food Services 81: Other Services Except Public Administration

Sources: 2012 Fair Market Rent for a two bedroom housing unit in Sullivan County, U.S. Department of Housing and Urban Development; 2012 Covered Employment & Wages for Sullivan County, New Hampshire Employment Security. Note: Industry data refers to the private sector only. Average hourly wage data is not available for the following industries in Sullivan County: Agriculture, Forestry, and Fishing (11), Mining (21), Educational Services (61). Hourly wages are estimated based on dividing the published weekly wages by 40.

2 BR Housing Wage: $15.90

Wages of Fastest Growing Occupations (statewide) versus Housing Wages (county)

Occupation 2012 Median Hourly Wage Average Annual Growth Rate Total Annual Openings 2012 Total Employ- ment Home Health Aides $12.63 4.1% 51 954 Personal Care Aides $10.73 4.0% 398 8,412 Separating, Filtering, Clarifying, Precipitating, and Still Machine Setters, Operators, and Tenders $16.96 4.0% 25 433 Food and Tobacco Roasting, Baking, and Drying Machine Operators and Tenders $11.40 3.6% 8 123 Diagnostic Medical Sonographers $33.72 3.5% 4 84 Biochemists and Biophysicists $22.49 3.4% 4 57 Helpers--Brickmasons, Blockmasons, Stonemasons, and Tile and Marble Setters $13.32 3.3% 7 104 Veterinary Technologists and Technicians $14.43 3.3% 20 437 Food Preparation and Serving Related Workers, All Other $10.55 3.2% 12 106 Extruding and Drawing Machine Setters, Operators, and Tenders, Metal and Plastic $14.74 3.2% 13 259 Occupation 2013 Median Hourly Wage Average Annual Growth Rate Total Average Annual Openings 2012 Total Employ- ment Biomedical Engineers $42.06 5.0% 3 49 Epidemiologists na** 4.9% 10 Home Health Aides $11.49 4.2% 131 2,404 Separating, Filtering, Clarifying, Precipitating, and Still Machine Setters, Operators, and Tenders $22.77 4.2% 3 47 Personal and Home Care Aides $10.98 4.0% 191 4,012 Statisticians $30.63 3.4% 5 87 Veterinary Technologists and Technicians $15.31 3.3% 34 699 Soil and Plant Scientists na** 3.3% 15 Ushers, Lobby Attendants, and Ticket Takers $8.67 3.2% 30 262 Helpers--Brickmasons, Blockmasons, Stonemasons, and Tile and Marble Setters $15.28 3.2% 12 201 Food Scientists and Technologists na** 3.2% 2 31

Vermont, statewide New Hampshire, statewide

Sources: Vermont Short Term Occupational Projections: 2012-2014 and Occupational Wages, Vermont 2012, Vermont Department of Labor; Employment Projections: Short-Term Occupational Projections, 2012 Q4 to 2014 Q4 and Occupational Wages, New Hampshire 2013. New Hampshire Employment Security. Notes: yellow highlighting indicates that the median hourly wage is greater than or equal to the 2012 housing wage for a two bedroom rental unit in both Orange ($16.13) and Windsor ($19.81) Counties, Vermont or Grafton ($17.52) and Sullivan ($15.90) Counties, New Hampshire. Light yellow highlighting indicates this is only true in one of the two focus counties. “na**” indicates that state wage data is not available, but based on 2012 national median wage data from the BLS it is assumed that the hourly wage in New Hampshire is above the housing wage. Nationally, the hourly median wage for an epidemiologist is $34.33, for a Soil and Plant Scientists $28.24, and for a Food Scientist and Technologist $27.92;.

Wages of Occupations with the Most Openings (statewide) versus Housing Wages (county)

Occupation 2012 Median Hourly Wage Total Annual Openings 2012 Total Employ- ment Cashiers $9.54 650 9,363 Retail Salespersons $11.09 405 9,951 Personal Care Aides $10.73 398 8,412 Waiters and Waitresses $9.52 320 4,801 Combined Food Preparation and Serving Workers, Including Fast Food $9.54 273 5,281 Registered Nurses $29.36 229 6,575 Carpenters $19.83 190 6,660 Childcare Workers $10.78 158 3,406 Counter Attendants, Cafeteria, Food Concession, and Coffee Shop $9.21 154 1,196 Landscaping and Groundskeeping Workers $12.98 133 4,633

Vermont, statewide New Hampshire, statewide

Sources: Vermont Short Term Occupational Projections: 2012-2014 and Occupational Wages, Vermont 2012. Vermont Department of Labor; Employment Projections: Short-Term Occupational Projections, 2012 Q4 to 2014 Q4 and Occupational Wages, New Hampshire 2013. New Hampshire Employment Security. Notes: yellow highlighting indicates that the median hourly wage is greater than or equal to the 2012 housing wage for a two bedroom rental unit in Orange ($16.13) and Windsor ($19.81) Counties, Vermont or Grafton ($17.52) and Sullivan ($15.90) Counties, New Hampshire. Light yellow highlighting indicates this is only true in one of the two focus counties.

Occupation 2013 Median Hourly Wage Total Annual Openings 2012 Total Employ- ment Cashiers $9.31 1,609 23,499 Retail Salespersons $10.87 1,078 24,162 Waiters and Waitresses $9.02 791 11,586 Combined Food Preparation and Serving Workers, Including Fast Food $8.98 577 10,842 Stock Clerks and Order Fillers $11.54 359 12,949 Office Clerks, General $16.22 330 12,535 Registered Nurses $30.48 327 14,078 First-Line Supervisors/ Managers of Retail Sales Workers $18.77 324 11,574 Counter Attendants, Cafeteria, Food Concession, and Coffee Shop $9.19 307 2,420 Managers, All Other $48.03 288 10,787

Wages of Occupations with Highest Total Employment (statewide) versus Housing Wages (county)

Occupation 2012 Median Hourly Wage 2012 Total Employ- ment Cashiers $9.54 9,030 Retail Salespersons $11.09 8,900 Personal Care Aides $10.73 7,050 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive $14.94 6,390 Registered Nurses $29.36 6,310 Teacher Assistants $12.70 5,860 Bookkeeping, Accounting, and Auditing Clerks $16.58 5,300 Combined Food Preparation and Serving Workers, Including Fast Food $9.54 5,280 Janitors and Cleaners, Except Maids and Housekeeping Cleaners $11.99 4,400 Waiters and Waitresses $9.52 4,280

Sources: Occupational Employment and Wages, Vermont 2012, Vermont Department of Labor; Employment Projections: Short-Term Occupational Projections, 2012 Q4 to 2014 Q4 and Occupational Wages, New Hampshire 2013. New Hampshire Employment Security. Notes: yellow highlighting indicates that the median hourly wage is greater than or equal to the 2012 housing wage for a two bedroom rental unit in Orange ($16.13) and Windsor ($19.81) Counties, Vermont or Grafton ($17.52) and Sullivan ($15.90) Counties, New Hampshire. Light yellow highlighting indicates this is only true in one of the two focus counties.

Occupation 2013 Median Hourly Wage 2012 Total Employ- ment Retail Salespersons $10.87 24,162 Cashiers $9.31 23,499 Registered Nurses $30.48 14,078 Stock Clerks and Order Fillers $11.54 12,949 Office Clerks, General $16.22 12,535 Secretaries, Except Legal, Medical, and Executive $16.18 12,110 Waiters and Waitresses $9.02 11,586 First-Line Supervisors/ Managers of Retail Sales Workers $18.77 11,574 Combined Food Preparation and Serving Workers, Including Fast Food $8.98 10,842 Managers, All Other $48.03 10,787

Vermont, statewide New Hampshire, statewide

2012 Upper Valley Community Needs Assessment (1/2)

Lower income respondents to the 2012 Community Needs Assessment cited Low-Quality Jobs/Income, Housing Cost and Transportation Access and Cost as the highest priority needs in the Upper Valley. Higher income respondents cited Substance Abuse, Obesity, and Oral and Mental Health.

Source: 2012 Upper Valley Community Needs Assessment Report, Granite United Way, Alice Peck Day Memorial Hospital, Mount Ascutney Hospital and Health Care, Dartmouth-Hitchcock Medical

• Center. November 2011 – October 2012.

2012 Upper Valley Community Needs Assessment (2/2)

Source: 2012 Upper Valley Community Needs Assessment Report, Granite United Way, Alice Peck Day Memorial Hospital, Mount Ascutney Hospital and Health Care, Dartmouth-Hitchcock Medical Center. November 2011 – October 2012.

The working poor are the population most “left-behind” by current services according to the 2012 Community Needs Assessment’s online opinion poll of 67 regional leaders in health, public health, education, municipal government, public safety, and social services.

Multiple-jobholding Rates by State

In 2012 8.6% of Vermont workers had multiple jobs, the second highest rate in the U.S.

Source: U.S. Bureau of Labor Statistics, Monthly Labor Review December 2013. http://www.bls.gov/opub/mlr/2013/article/multiple-jobholding-in-states-in-2012-1.htm

Appendix 2: Wage Gap

Why are average industry wages lower in Vermont- based Upper Valley industries?

$- $20,000 $40,000 $60,000 $80,000 $100,000 Average Annual Wage

Average Annual Industry Wages by Region

GMEDC Jurisdiction Upper Valley-Lake Sunapee RPC Area

Average Annual Industry Wages by Region

Wage Threshold: $35,775

Sources: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area and Lebanon and Claremont Labor Market Areas, New Hampshire Employment Security. Note: Industry data refers to the private sector only.

2,000 4,000 6,000 8,000 10,000 12,000 Total Employment

Total Industry Employment by Region

GMEDC Jurisdiction Upper Valley-Lake Sunapee RPC Area

Total Industry Employment by Region

Sources: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area and Lebanon and Claremont Labor Market Areas, New Hampshire Employment Security Note: Industry data refers to the private sector only.

10 20 30 40 50

Average Number of Employees per Establishment by Region

GMEDC Jurisdiction Upper Valley-Lake Sunapee RPC Area

• Avg. Number of Employees

per Establishment

Average Number of Employees per Establishment by Region

Sources: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area and Lebanon and Claremont Labor Market Areas, New Hampshire Employment Security. Note: Industry data refers to the private sector only

$40,337 $29,302 $43,597 $43,026 $37,724 $60,470 $62,955 $51,251 $- $20,000 $40,000 $60,000 $80,000 GMEDC Jurisdiction 2012 Bradford LMA 2012 Hartford LMA 2012 Randolph LMA 2012 Woodstock LMA 2012 UV-LS RPC Area 2012 Lebanon LMA 2012 Claremont LMA 2012 Average Annual Wage ($) Geographic Statistical Area

Average Annual Manufacturing Industry Wage by Geographic Statistical Area

A Closer Look: Manufacturing (1/3)

Average annual industry wages – total annual industry wages divided by annual average industry employment – tend to be higher in the New Hampshire portion of the Upper Valley as demonstrated by this example from Manufacturing. $40,337 in GMEDC Jurisdiction $58,589 in Upper Valley-Lake Sunapee Regional Planning Commission Area

Sources: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Economic & Labor Market Information, Vermont Department of Labor; 2012 Covered Employment & Wages for the Bradford, Hartford, Randolph, and Woodstock Labor Market Areas, Economic & Labor Market Information, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area and Lebanon and Claremont Labor Market Areas, Economic and Labor Market Information Bureau, New Hampshire Employment Security. Notes: Industry data refers to the private sector only. LMA refers to a Labor Market Area, an economically integrated geographic area within which individuals can reside and find employment within a reasonable distance or can rapidly change employment without changing their place of residence.

A Closer Look: Manufacturing (2/3)

Lower average annual wages tends to correspond with lower total employment in Manufacturing.

Sources: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Vermont Department of Labor; 2012 Covered Employment & Wages for the Bradford, Hartford, Randolph, and Woodstock Labor Market Areas, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area and Lebanon and Claremont Labor Market Areas, New Hampshire Employment Security. Note: Industry data refers to the private sector only. LMA refers to a Labor Market Area, an economically integrated geographic area within which individuals can reside and find employment within a reasonable distance or can rapidly change employment without changing their place of residence.

GMEDC Jurisdiction Bradford LMA Hartford LMA Randolph LMA Woodstock LMA Upper Valley-Lake Sunapee RPC Area Lebanon LMA Claremont LMA

$- $20,000 $40,000 $60,000 $80,000 1,000 2,000 3,000 4,000 5,000 6,000 Average Annual Wage ($) Total Employment

Average Annual Wage versus Total Employment in Manufacturing

GMEDC Jurisdiction Bradford LMA Hartford LMA Randolph LMA Woodstock LMA Upper Valley-Lake Sunapee RPC Area Lebanon LMA Claremont LMA

A Closer Look: Manufacturing (3/3)

Median hourly wages also tend to be higher in the Lebanon-Hanover Occupational Wage Area. At first glance the difference appears slight, but in some occupations an hourly wage difference of a few dollars can imply and annual wage difference of several thousand dollars.

Sources: 2012 Occupational Employment and Wages, Northern Vermont BOS, Southern Vermont BOS, Vermont Department of Labor; 2012 Occupational Employment Statistics, Claremont Wage Area, Lebanon-Hanover Wage Area, New Hampshire Employment Security.

Job Title Median Hourly Wage

• No. VT
• So. VT

Cla. Leb-Han Managers, All Other (incl. Supply Chain) $44.90 $31.18 $37.45 $44.55 Architectural and Engineering Managers $47.91 $45.30 na $55.32 Software Developers, Systems Software $46.78 na na $44.15 Purchasing Agents $24.96 $21.74 $23.21 $28.23 Computer Programmers $24.93 $31.49 na $31.91 Industrial Engineers $33.26 $34.59 na $34.91 Mechanical Engineers $33.13 $34.35 $36.00 $38.11 Sales Representatives, Wholesale and Manufacturing $24.74 $25.94 $31.37 $23.94 Industrial Production Managers $34.70 $41.45 na $46.39 Wholesale and Retail Buyers $20.71 $20.66 na $21.69 Electrical and Electronics Engineering Technicians $21.12 $20.82 na $24.74 Mechanical Engineering Technicians na $23.02 na $24.67 First-Line Supervisors of Mechanics, Installers, and Repairers $27.64 $27.05 $31.16 $32.44 Industrial Machinery Mechanics $17.89 $21.19 $19.98 $23.70 Maintenance and Repair Workers $17.21 $16.46 $17.87 $18.87 Machinists $15.44 $22.02 $18.06 $23.35 Tool and Die Makers $20.24 $30.18 $23.42 na Welders, Cutters, Solderers and Brazers $15.08 $15.27 $18.04 na

$38,861 $73,189 na $39,809 $44,519 na $64,499 $71,062 $40,186 $- $20,000 $40,000 $60,000 $80,000 $100,000 GMEDC Jurisdiction Private 2012 GMEDC Jurisdiction

• Fed. Govt.

2012 Bradford LMA 2012 Hartford LMA 2012 Randolph LMA 2012 Woodstock LMA 2012 UV-LS RPC Area 2012 Lebanon LMA 2012 Claremont LMA 2012 Average Annual Wage ($) Geographic Statistical Area

Average Annual Manufacturing Industry Wage by Geographic Statistical Area

A Closer Look: Health Care & Social Assistance (1/3)

Average annual industry wages tend to be influenced by the presence of large medical centers, although the extent of that influence is not necessarily consistent $38,861 in GMEDC Jurisdiction $64,499 in Upper Valley-Lake Sunapee Regional Planning Commission Area

Sources: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Economic & Labor Market Information, Vermont Department of Labor; 2012 Covered Employment & Wages for the Bradford, Hartford, Randolph, and Woodstock Labor Market Areas, Economic & Labor Market Information, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area and Lebanon and Claremont Labor Market Areas, Economic and Labor Market Information Bureau, New Hampshire Employment Security. Note: Due tp the significance of the VA Hospital in WRJ, a special public-sector employment category “GMEDC Jurisdiction – Fed. Govt. 2012” is included in this chart in addition to private sector employment in the various geographic statistical areas. “na” indicates that data is not available. LMA refers to a Labor Market Area, an economically integrated geographic area within which individuals can reside and find employment within a reasonable distance or can rapidly change employment without changing their place of residence.

GMEDC Jurisdiction - Private Hartford LMA Randolph LMA Upper Valley-Lake Sunapee RPC Area Lebanon LMA Claremont LMA GMEDC Jurisdiction – Fed. Govt.

$- $20,000 $40,000 $60,000 $80,000 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10,000 11,000 Average Annual Wage ($) Total Employment

Average Annual Wage versus Total Employment in Health Care & Social Assistance

GMEDC Jurisdiction - private Hartford LMA Randolph LMA Upper Valley-Lake Sunapee RPC Area Lebanon LMA Claremont LMA GMEDC Jurisdiction - Fed. Govt.

A Closer Look: Health Care & Social Assistance (2/3)

Lower average annual wages tends to correspond with lower total employment in Health Care & Social Assistance with the exception of Federal Government employment in the GMEDC area.

Sources: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Vermont Department of Labor; 2012 Covered Employment & Wages for the Bradford, Hartford, Randolph, and Woodstock Labor Market Areas, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area and Lebanon and Claremont Labor Market Areas, New Hampshire Employment Security. Note: Due tp the significance of the VA Hospital in WRJ, a special public-sector employment category “GMEDC Jurisdiction – Fed. Govt. 2012” is included in this chart in addition to private sector employment in the various geographic statistical areas. LMA refers to a Labor Market Area.

A Closer Look: Health Care & Social Assistance (3/3)

Median hourly wages still tend to be higher in the Lebanon-Hanover Occupational Wage Area.

Sources: 2012 Occupational Employment and Wages, Northern Vermont BOS, Southern Vermont BOS, Vermont Department of Labor; 2012 Occupational Employment Statistics, Claremont Wage Area, Lebanon-Hanover Wage Area, New Hampshire Employment Security.

Job Title Median Hourly Wage

• No. VT
• So. VT

Cla. Leb-Han Medical and Health Services Managers $38.14 $34.90 na $50.38 Mental Health Counselors $15.02 $20.61 na $22.73 Pharmacists $57.75 $63.62 $61.44 $61.63 Occupational Therapists $33.23 $32.92 na $34.25 Physical Therapists $33.42 $35.73 na $37.06 Computer Systems Analysts (incl. Informatics Nurses Specialists) $34.23 $39.84 na $35.25 Computer Programmers $24.93 $31.49 na $31.91 Medical and Clinical Laboratory Technologists $28.55 $29.43 na $28.79 Licensed Practical and Licensed Vocational Nurses $20.75 $19.51 $22.83 $22.09 Medical Records and Health Information Technicians (incl. Coders) $17.68 $17.75 na $19.56 Medical and Health Services Managers $38.14 $34.90 na $50.38

Hypotheses

Several hypotheses could explain the difference in annual average industry averages. Establishments located in the New Hampshire portion of the Upper Valley may …

• … include more large companies employing multiple senior employees and industry

specialists,

• … pay key personnel salaries based on national or global rates rather than local rates,
• … offer and/or report more benefits such as retirement plan contributions, stock options, and

non-production bonuses, or

• … include more companies in well-paying industry sub-sectors,

thereby increasing average industry wages.

Appendix 3: Economic Activity in the GMEDC Jurisdiction

What are the economic drivers in the GMEDC jurisdiction? Where are they located?

27 27 53 238 309 337 395 513 525 635 667 672 747 1,056 1,136 1,409 1,956 2,098 2,266 500 1,000 1,500 2,000 2,500 Number of Employees

Total Industry Employment in GMEDC Jurisdiction

Total Industry Employment in GMEDC Jurisdiction

Source: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Vermont Department of Labor. Note: Industry data refers to the private sector only.

7 13 13 15 16 19 21 25 25 26 28 29 30 35 39 39 39 40 46 66 69 72 75 87 88 110 134 202 264 477 West Fairlee Hancock Granville Vershire Topsham Plymouth Stockbridge Tunbridge Braintree Brookfield Barnard Corinth Pittsfield Pomfret Bridgewater Sharon Strafford Chelsea Rochester Newbury Fairlee Royalton Hartland Thetford Bethel Bradford Norwich Randolph Woodstock Hartford

Distribution of Establishments by Town in GMEDC Jurisdiction

Source: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Vermont Department of Labor.

Distribution of Establishments by Town in GMEDC Jurisdiction

Hartford 31% Randolph 13% Woodstock 10% Bradford 7% Royalton 5% Bethel 5% Norwich 5% Thetford 3% Fairlee 3% Newbury 3% Hartland 2% Chelsea 2% Rochester 2% Bridgewater 2% Sharon 1% Corinth 1% Other 7% Total private employment in 30 GMEDC towns: 15,066

Distribu(on ¡of ¡Private ¡Employment ¡by ¡Town ¡in ¡GMEDC ¡Jurisdic(on ¡

Distribution of Private Employment by Town in GMEDC Jurisdiction

Source: 2012 Covered Employment & Wages for GMEDC Jurisdiction, Vermont Department of Labor. Note: The “other” category includes towns that account for less then 1% of total employment. These towns are Plymouth, Barnard, Brookfield, Tunbridge, Pomfret, Strafford, Pittsfield, Stockbridge, Braintree, Vershire, Hancock, Topsham, West Fairlee, and Granville.

Offices of Physicians 7% Offices of Dentists 6% Offices of Other Health Practitioners 4% Outpatient Care Centers 4% Other Ambulatory Health Care Services 3% Nursing Care Facilities 5% Disability, Mental Health, and Substance Abuse Facilities 7% Retirement and Assisted Living Facilities for the Elderly 9% Individual and Family Services 17% Child Day Care Services 7% Other Health Care and Social Assistance Sub-Industries 31%

Health Care and Social Assistance – GMEDC Jurisdiction

Distribution of Employment by Sub-Industry Total Industry Employment: 2,098

Sources: 2012 Covered Employment & Wages for the GMEDC Jurisdiction, Vermont Department of Labor. Notes: The data reflect private sector employment only, and thus exclude the VA Hospital in WRJ . “na” indicates that data is not available. Data is often suppressed for confidentiality reasons when there are a limited number of employers in a sub-industry. Sub-Industries are based on 4-digit NAICS codes. The “Other Health Care and Social Assistance Sub-Industries Category” includes Vocational and Rehabilitation Services, Food, Housing, Emergency and Other Relief Services, Other Residential Care Facilities, General Medical and Surgical Hospitals, Home Health Care Services, Medical and Diagnostic Laboratories.

Average Annual Wage by Sub-Industry Average Number of Employees per Establishment: 13.7

19,989 20,681 22,472 32,793 32,815 33,476 36,274 38,861 40,644 53,045 53,957 na na na na na na Child Day Care Services Other Ambulatory Health Care Services Retirement and Assisted Living Facilities for the Elderly Individual and Family Services Nursing Care Facilities (Skilled Nursing Facilities) Disability, Mental Health, and Substance Abuse Facilities Outpatient Care Centers Industry Average Offices of Other Health Practitioners Offices of Dentists Offices of Physicians Medical and Diagnostic Laboratories Home Health Care Services General Medical and Surgical Hospitals Other Residential Care Facilities Food, Housing, Emergency and Other Relief Services Vocational Rehabilitation Services

Manufacturing – GMEDC Jurisdiction

Distribution of Employment by Sub-Industry Total Industry Employment: 1,409

Sources: 2012 Covered Employment & Wages for the GMEDC Jurisdiction, Vermont Department of Labor. Notes: Industry data refers to the private sector only. “na” indicates that data is not available. Sub-Industries are based on 3-digit NAICS codes. The “Other Manufacturing Sub-Industries Category” includes Plastics and Rubber Products Manufacturing, Printing and Related Support Activities, Leather and Allied Product Manufacturing, Apparel Manufacturing, Textile Product Milles, Textile Mills, Beverage and Tobacco Product Manufacturing, Electric Equipment and Component Manufacturing, Computer and Electronic Product Manufacturing.

Average Annual Wage by Sub-Industry Average Number of Employees per Establishment: 14.8

Wood Product Manufacturing 7% Nonmetallic Mineral Product Manufacturing 2% Fabricated Metal Product Manufacturing 11% Machinery Manufacturing 17% Furniture and Related Product Manufacturing 15% Miscellaneous Manufacturing 9% Food Manufacturing 7% Other Manufacturing Sub-Industries 32% $23,336 $31,691 $38,041 $39,987 $40,298 $42,886 $45,393 $47,517 na na na na na na na na na Food Manufacturing Furniture and Related Product Manufacturing Wood Product Manufacturing Machinery Manufacturing Industry Average Nonmetallic Mineral Product Manufacturing Fabricated Metal Product Manufacturing Miscellaneous Manufacturing Computer and Electronic Product Manufacturing Electric Equipment and Component Manufacturing Beverage and Tobacco Product Manufacturing Textile Mills Textile Product Mills Apparel Manufacturing Leather and Allied Product Manufacturing Printing and Related Support Activities Plastics and Rubber Products Manufacturing

Professional, Scientific, and Technical Services – GMEDC Jurisdiction

Distribution of Employment by Sub-Industry Total Industry Employment: 1,056

Sources: 2012 Covered Employment & Wages for the GMEDC Jurisdiction, Vermont Department of Labor. Note: Industry data refers to the private sector only “na” indicates that data is not available. Sub-Industries are based on 3-digit NAICS codes.

Legal Services 10% Accounting and Bookkeeping Services 9% Architectural and Engineering Services 32% Specialized Design Services 2% Computer Systems Design and Related Services 9% Management and Technical Consulting Services 11% Scientific R&D Services 10% Advertising, PR and Related Services 5% Other PST Services 12% $29,503 $37,152 $41,420 $51,686 $58,511 $61,416 $68,821 $69,155 $77,577 $81,595 Other PST Services Specialized Design Services Accounting and Bookkeeping Services Advertising, PR and Related Services Legal Services Industry Average Architectural and Engineering Services Computer Systems Design and Related Services Management and Technical Consulting Services Scientific Research and Development Services

Average Annual Wage by Sub-Industry Average Number of Employees per Establishment: 4.2

Appendix 4: Industry Prioritization

Why did the Needs Assessment not include other important regional industries?

Average Annual Industry Wages in the Upper Valley

Sources: 2012 Covered Employment & Wages for the GMEDC Jurisdiction, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area, New Hampshire Employment Security. Note: Industry data refers to the private sector only. Upper Valley refers to the weighted annual industry wages for the GMEDC Jurisdiction and Upper Valley Lake Sunapee Regional Planning Commission Area, combined.

$43,792 $49,264 $86,000 $42,630 $56,491 $66,764 $26,719 $35,578 $66,384 $64,016 $35,183 $81,245 not available $33,181 not available $60,223 $18,945 $19,999 $29,520 Agriculture, forestry, fishing and hunting Mining Utilities Construction Manufacturing Wholesale trade Retail trade Transportation and warehousing Information Finance and insurance Real estate and rental and leasing Professional and technical services Management of companies and enterprises Administrative and waste services Educational services Health care and social assistance Arts, entertainment, and recreation Accommodation and food services Other services, except public administration

Average Annual Industry Wages in the Upper Valley

Wage Threshold: $35,775

Distribution of Private Employment by Industry in the Upper Valley

Sources: 2012 Covered Employment & Wages for the GMEDC Jurisdiction, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area, New Hampshire Employment Security. Note: Industry data refers to the private sector only. Upper Valley refers to the weighted annual industry wages for the GMEDC Jurisdiction and Upper Valley Lake Sunapee Regional Planning Commission Area, combined.

Agriculture, forestry, fishing and hunting; 1% Mining; <1% Utilities; <1% Construction; 4% Manufacturing; 14% Wholesale trade; 4% Retail trade; 17% Transportation and warehousing; 2% Information; 2% Finance and insurance; 3% Real estate and rental and leasing; 1% Professional and technical services; 6% Administrative and waste services; 4% Health care and social assistance; 25% Arts, entertainment, and recreation; 2% Accommodation and food services; 11% Other services, except public administration; 3%

Distribution of Private Employment by Industry in the Upper Valley

Why not Construction?

11 21 22 23 31-33 42 44-45 48-49 51 52 53 54 56 62 71 72 81 $- $10,000 $20,000 $30,000 $40,000 $50,000 $60,000 $70,000 $80,000 $90,000 2,000 4,000 6,000 8,000 10,000 12,000 14,000 Average Annual Wage Total Employment

Average Annual Wage and Total Employment by Industry

Wage Threshold: $35,775 Key to NAICS Codes:

11: Agriculture, Forestry, and Fishing 21: Mining 22: Utilities 23: Construction 31-33: Manufacturing 42: Wholesale Trade 44-45: Retail Trade 48-49: Transportation and Warehousing 51: Information 52: Finance and Insurance 53: Real Estate and Rental and Leasing 54: Professional, Scientific, and Technical Services 56: Administrative and Waste Services 62: Health Care and Social Assistance 71: Arts, Entertainment, and Recreation 72: Accommodation and Food Services 81: Other Services Except Public Administration Sources: 2012 Covered Employment & Wages for the GMEDC Jurisdiction, Vermont Department of Labor; 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area, New Hampshire Employment Security. Note: Industry data refers to the private sector only.

Despite relatively high total employment and average industry wages above the threshold, construction was not included in this assessment due to time limitations.

Why not Agriculture?

Sub-Industry Number of Establishments Total Employment Average Annual Wage Crop Production 11 81 $24,778 Animal Production 14 136 $29,378 Forestry and Logging 20 na na Fishing, Hunting and Trapping 1 na na Agriculture and Forestry Support Activities 9 52 $27,797 Industry total 55 309 $27,676

GMEDC Jurisdiction

Sub-Industry Number of Establishments Total Employment Average Annual Wage Crop Production 4 32 $26,102 Animal Production 8 72 $24,254 Forestry and Logging 10 31 $43,990 Fishing, Hunting and Trapping Agriculture and Forestry Support Activities 6 38 $227,269 Industry total 28 173 $72,578

Upper Valley-Lake Sunapee RPC Area

• The average annual industry wage and reported

sub-industry wages are below the wage threshold

• The industry accounts for just 2% of private

employment in the GMEDC Jurisdiction

• The statewide Farm to Plate initiative is already

investing resources in strengthening the Agriculture industry workforce

• The high average annual industry wage is driven by

the high average annual wage for the Agriculture and Forestry Support Activities sub-industry, which accounts for just 1/5th of industry employment

• Nearly half of the workers in this industry are

employed in Animal Production, which pays below the average industry wage and wage threshold

• The industry accounts for just 0.4% of private

employment in the Upper Valley-Lake Sunapee RPC Area

Sources: 2012 Covered Employment & Wages for the GMEDC Jurisdiction, Vermont Department of Labor. 2012 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area, New Hampshire Employment Security. Note: Industry data refers to the private sector only. “na” indicates that data is not available. Sub-Industries are based on 3-digit NAICS codes.

Why not Information?

Sources: 2012 and 2007 Covered Employment & Wages for the GMEDC Jurisdiction, Windsor County, and Orange County, Vermont Department of Labor. 2012 and 2007 Covered Employment & Wages for the Upper Valley-Lake Sunapee Regional Planning Commission Area, New Hampshire Employment Security. Note: Industry data refers to the private sector only. The Information industry comprises establishments engaged in the following processes: (a) producing and distributing information and cultural products, (b) providing the means to transmit or distribute these products as well as data or communications, and (c) processing data

Sub-Industry Number of Establishments Total Employment Average Annual Wage Publishing industries, except Internet 18 195 $47,101 Motion picture and sound recording industries 3 na na Broadcasting, except Internet 3 40 $42,219 Telecommunications 13 76 $85,488 Data processing, hosting and related services 2 na na Other information services 6 22 $21,078 Industry total 44 337 $53,448

GMEDC Jurisdiction

Sub-Industry Number of Establishments Total Employment Average Annual Wage Publishing industries, except Internet 20 430 $82,962 Motion picture and sound recording industries na na na Broadcasting, except Internet 5 51 $38,234 Telecommunications 11 81 $66,786 Data processing, hosting and related services na na na Other information services na na na Industry total 48 629 $73,314

Upper Valley-Lake Sunapee RPC Area

• The industry accounts for just 2% of private

employment in the GMEDC Jurisdiction

• Total industry employment has declined by 9% in

Windsor County since 2007 (drop from 586 to 532) and 11% in Orange County (drop from 72 to 64)

• Although the Information industry does include

some IT activities, such as software publishing and data processing, it is not solely an IT category. IT activities are also categorized in other industries, particularly Manufacturing and PST Services

• The industry accounts for just 1.5% of private

employment in the Upper Valley-Lake Sunapee RPC Area

• Total industry employment has declined 48% in the

Upper Valley-Lake Sunapee RPC Area since 2007 (drop from 1,204 to 629)

Appendix 5: Top Jobs

What are the high-demand, well-paid, knowledge- intensive jobs in the prioritized industries?

Top Jobs in the Health Care and Social Assistance (1/2)

Job Title Know- ledge Intensity Median Hourly Wage Total Employment VT Total Annual Openings NH Average Annual Openings

• No. VT
• So. VT

Cla. Leb-Han

• No. VT
• So. VT

Cla. Leb-Han Medical and Health Services Managers 5 $38.14 $34.90 na $50.38 140 210 na 270 30 34 Mental Health Counselors 5 $15.02 $20.61 na $22.73 190 120 na 30 28 26 Pharmacists 5 $57.75 $63.62 $61.44 $61.63 140 230 30 80 26 81 Family and General Practitioners 5 $78.80 $77.04 na na 100 60 na na 10 56 Psychiatrists 5 $68.22 $86.18 na na 20 40 na na 4 56 Physician Assistants 5 $40.41 $43.85 na na 40 100 na na 6 8 Occupational Therapists 5 $33.23 $32.92 na $34.25 40 130 na 60 7 21 Physical Therapists 5 $33.42 $35.73 na $37.06 120 260 na 100 26 29 Nurse Practitioners 5 $47.43 $37.99 na na 90 90 na na na na Computer Systems Analysts (incl. Informatics Nurses Specialists) 4 $34.23 $39.84 na $35.25 50 40 na 70 10 104 Computer Programmers 4 $24.93 $31.49 na $31.91 30 20 na 50 na 51 Health Educators 4 $26.61 $21.33 na na 60 70 na na 12 11 Medical and Clinical Laboratory Technologists 4 $28.55 $29.43 na $28.79 na 140 na 30 8 9 Registered Nurses 3 $28.28 $29.05 $27.42 na 1,180 2640 210 na 229 327 Medical and Clinical Laboratory Technicians 3 $17.89 $18.30 na na 60 100 na na 7 14 Licensed Practical and Licensed Vocational Nurses 3 $20.75 $19.51 $22.83 $22.09 310 620 120 170 54 90 Medical Records and Health Information Technicians (incl. Coders) 3 $17.68 $17.75 na $19.56 90 210 na 130 16 20

Top Jobs in the Health Care and Social Assistance (2/2)

Job Title Know- ledge Intensity Median Hourly Wage Total Employment VT Total Annual Openings NH Average Annual Openings

• No. VT
• So. VT

Cla. Leb-Han

• No. VT
• So. VT

Cla. Leb-Han Medical Assistants 3 $15.41 $16.37 $15.43 $14.81 90 280 40 70 15 21 First-Line Supervisors of Office and Administrative Support Workers 3 $24.00 $22.21 $19.69 $21.59 570 810 120 430 62 252 Billing and Posting Clerks 3 $15.39 $15.90 na $17.11 220 340 na 150 22 42 Maintenance and Repair Workers 3 $17.21 $16.46 $17.87 $18.87 760 1,100 90 260 69 122

Sources: 2012 Occupational Employment and Wages, Northern Vermont BOS, Southern Vermont BOS, Vermont Department of Labor; 2012 Occupational Employment Statistics, Claremont Wage Area, Lebanon-Hanover Wage Area, New Hampshire Employment Security; Job Zones, O*NET OnLine, 2013; Occupational Projections: Short Term 2012-2014, Vermont Department of Labor; Employment Projections: Short-Term Occupational Projections, 2012 Q4 to 2014 Q4, New Hampshire Employment Security; Employer interviews. Notes: Occupational data is not industry specific. The abbreviation “SOC” refers to the Standard Occupational Classification system, which is used by Federal statistical agencies to classify workers into occupational categories for the purpose of collecting, calculating, or disseminating data. The abbreviation “No. VT” refers to the Northern Vermont Balance of State Occupational Employment Statistics Area. The abbreviation “So. VT” refers to Southern Vermont Balance of State Occupational Employment Statistics Area. The abbreviation “Cla.” refers to the Claremont Occupational Employment Wage Area. The abbreviation “Leb-Han” refers to the Lebanon-Hanover Occupational Employment Wage Area. The abbreviation “na” indicates that data is not available.

Top Jobs in Manufacturing (1/2)

Job Title Know- ledge Intensity Median Hourly Wage Total Employment VT Total Annual Openings NH Average Annual Openings

• No. VT
• So. VT

Cla. Leb-Han

• No. VT
• So. VT

Cla. Leb-Han Managers, All Other (incl. Supply Chain) na $44.90 $31.18 $37.45 $44.55 130 70 40 290 34 288 Architectural and Engineering Managers 5 $47.91 $45.30 na $55.32 40 40 na 70 na 25 Software Developers, Systems Software 4 $46.78 na na $44.15 na na na 40 8 70 Purchasing Agents 4 $24.96 $21.74 $23.21 $28.23 130 150 30 70 18 38 Logisticians 4 na $26.61 na na 20 na na na 12 Computer Programmers 4 $24.93 $31.49 na $31.91 30 20 na 50 na 51 Electrical Engineers 4 $35.06 $35.60 na na 40 190 na na 10 32 Industrial Engineers 4 $33.26 $34.59 na $34.91 70 150 na 60 8 32 Mechanical Engineers 4 $33.13 $34.35 $36.00 $38.11 50 110 90 210 1 58 Sales Representatives, Wholesale and Manufacturing 4 $24.74 $25.94 $31.37 $23.94 440 880 80 220 106 265 Industrial Production Managers 3 $34.70 $41.45 na $46.39 100 170 na 40 17 27 Wholesale and Retail Buyers 3 $20.71 $20.66 na $21.69 60 170 na 30 14 24 Electrical and Electronics Engineering Technicians 3 $21.12 $20.82 na $24.74 40 60 na 30 na 20 Industrial Engineering Technicians 3 na $21.16 na na na 50 na na 2 8 Mechanical Engineering Technicians 3 na $23.02 na $24.67 na 10 na 90 2 8 First-Line Supervisors of Mechanics, Installers, and Repairers 3 $27.64 $27.05 $31.16 $32.44 270 380 50 110 28 68 Industrial Machinery Mechanics 3 $17.89 $21.19 $19.98 $23.70 70 200 30 30 20 58 Maintenance and Repair Workers 3 $17.21 $16.46 $17.87 $18.87 760 1,100 90 260 69 122

Top Jobs in Manufacturing (2/2)

Job Title Know- ledge Intensity Median Hourly Wage Total Employment VT Total Annual Openings NH Average Annual Openings

• No. VT
• So. VT

Cla. Leb-Han

• No. VT
• So. VT

Cla. Leb-Han CNC Machine Tool Programmers 3 $18.45 $20.31 na na 40 30 na na 3 41 Machinists 3 $15.44 $22.02 $18.06 $23.35 280 210 290 40 18 66 Tool and Die Makers 3 $20.24 $30.18 $23.42 na na 100 80 na 1 4 Welders, Cutters, Solderers and Brazers 3 $15.08 $15.27 $18.04 na 150 60 100 na 12 36 Cabinetmakers and Bench Carpenters 3 $15.68 $14.24 na na 30 180 na na 18 8 First-Line Supervisors of Production and Operating Workers 2 $23.41 $25.82 $25.57 $23.45 380 590 150 120 34 54 Computer-Controlled Machine Tool Operators 2 $15.80 $15.82 $15.39 $19.28 150 180 70 40 15 41 Molding, Coremaking, and Casting Machine Setters, Operators, and Tenders 2 na $12.98 na na na 370 na na 12 15

Sources: 2012 Occupational Employment and Wages, Northern Vermont BOS, Southern Vermont BOS, Vermont Department of Labor; 2012 Occupational Employment Statistics, Claremont Wage Area, Lebanon-Hanover Wage Area, New Hampshire Employment Security; Job Zones, O*NET OnLine, 2013; Occupational Projections: Short Term 2012-2014, Vermont Department of Labor; Employment Projections: Short-Term Occupational Projections, 2012 Q4 to 2014 Q4, New Hampshire Employment Security; Employer interviews. Notes: Occupational data is not industry specific. The abbreviation “SOC” refers to the Standard Occupational Classification system, which is used by Federal statistical agencies to classify workers into occupational categories for the purpose of collecting, calculating, or disseminating data. The abbreviation “No. VT” refers to the Northern Vermont Balance of State Occupational Employment Statistics Area. The abbreviation “So. VT” refers to Southern Vermont Balance of State Occupational Employment Statistics Area. The abbreviation “Cla.” refers to the Claremont Occupational Employment Wage Area. The abbreviation “Leb-Han” refers to the Lebanon-Hanover Occupational Employment Wage Area. The abbreviation “na” indicates that data is not available.

Top Jobs in Professional, Scientific, and Technical Services (1/2)

Job Title Know- ledge Intensity Median Hourly Wage Total Employment VT Total Annual Openings NH Average Annual Openings

• No. VT
• So. VT

Cla. Leb-Han

• No. VT
• So. VT

Cla. Leb-Han Computer Occupations, All

• ther (incl. GIS Technicians

and Computer Systems Engineers) na $34.23 $34.23 na $32.02 20 20 na 70 na 34 Biologists, All Other (incl. Molecular and Cellular Biologists) na na $30.35 na na na 30 na na 4 2 Engineers, All Other (incl. Chemical Engineers) na na $37.44 na $37.88 na 30 na na 5 47 Engineering Managers 5 $47.91 $45.30 na $55.32 40 40 na 70 na 25 Mathematicians (incl. Data Modelers) 5 na na na na na na na na na na Architects, Except Landscape and Naval 5 $25.88 $31.93 na na 60 60 na na 14 9 Biochemists and Biophysicists 5 na na na na na na na na 4 na Computer and Information Systems Managers 4 $41.94 $61.11 na $54.21 70 50 na 110 7 71 Management Analysts 4 $29.43 $34.62 na $44.43 50 150 na 40 28 48 Market Research Analysts and Marketing Specialists 4 $24.12 $22.63 na $22.14 220 270 na 40 70 54 Accountants and Auditors 4 $27.19 $29.03 $27.60 $29.07 780 820 30 190 89 140 Computer Systems Analysts 4 $34.23 $39.84 na $35.25 50 40 na 70 10 104 Computer Programmers 4 $24.93 $31.49 na $31.91 30 20 na 50 na 51 Software Developers, Applications 4 $29.69 $40.00 na $42.31 210 130 na 250 20 154 Software Developers, Systems Software 4 $46.78 na na $44.15 na na na 40 8 70 Database Administrators 4 $27.48 $51.34 na $44.45 100 40 na 30 10 20 Network and Computer Systems Administrators 4 $28.36 $28.35 na $33.23 270 370 na 120 42 61

Top Jobs in Professional, Scientific, and Technical Services (2/2)

Job Title Know- ledge Intensity Median Hourly Wage Total Employment VT Total Annual Openings NH Average Annual Openings

• No. VT
• So. VT

Cla. Leb-Han

• No. VT
• So. VT

Cla. Leb-Han Cartographers and Photogrammetrists 4 na na na na na na na na na 4 Civil Engineers 4 $31.97 $30.56 na $49.35 170 80 na 40 12 31 Electrical Engineers 4 $35.06 $35.60 na na 40 190 na na 10 32 Industrial Engineers 4 $33.26 $34.59 na $34.91 70 150 na 60 8 32 Mechanical Engineers 4 $33.13 $34.35 $36.00 $38.11 50 110 90 210 14 58 Chemists 4 $24.89 $27.37 na na 30 20 na na 7 6 Sales Representatives, Technical and Scientific Products 4 $35.27 $38.05 $33.83 $37.22 na 110 40 80 14 142 Computer (User) Support Specialists 3 $21.57 $17.54 $21.01 $23.29 210 240 40 200 52 114 Paralegals and Legal Assistants 3 $21.68 $15.91 na $21.30 na 200 na na 13 20 First-Line Supervisors of Office and Administrative Support Workers 3 $24.00 $22.21 $19.69 $21.59 570 810 120 430 62 252 Bookkeeping, Accounting, and Auditing Clerks 3 $16.28 $16.18 $17.45 $17.54 1,470 2,060 110 430 102 175

Sources: 2012 Occupational Employment and Wages, Northern Vermont BOS, Southern Vermont BOS, Vermont Department of Labor; 2012 Occupational Employment Statistics, Claremont Wage Area, Lebanon-Hanover Wage Area, New Hampshire Employment Security; Job Zones, O*NET OnLine, 2013; Occupational Projections: Short Term 2012-2014, Vermont Department of Labor; Employment Projections: Short-Term Occupational Projections, 2012 Q4 to 2014 Q4, New Hampshire Employment Security; Employer interviews. Notes: Occupational data is not industry specific. The abbreviation “SOC” refers to the Standard Occupational Classification system, which is used by Federal statistical agencies to classify workers into occupational categories for the purpose of collecting, calculating, or disseminating data. The abbreviation “No. VT” refers to the Northern Vermont Balance of State Occupational Employment Statistics Area. The abbreviation “So. VT” refers to Southern Vermont Balance of State Occupational Employment Statistics Area. The abbreviation “Cla.” refers to the Claremont Occupational Employment Wage Area. The abbreviation “Leb-Han” refers to the Lebanon-Hanover Occupational Employment Wage Area. The abbreviation “na” indicates that data is not available.

Appendix 6: Geographic Focus

Why does the Needs Assessment focus on both the Vermont and New Hampshire portions of the Upper Valley?

Where Workers who live in Windsor, Orange, Grafton, and Sullivan Counties are Employed (1/2)

Source: Work Area Profile. Where Workers Who Live in the Selection Area are Employed. OnTheMap, U.S. Census Bureau, 2013. http://onthemap.ces.census.gov/.

23% of Jobs: Lebanon city, Hanover CDP, White River Junction CDP

Where Workers who live in Windsor, Orange, Grafton, and Sullivan Counties are Employed (2/2)

Town Count Share Lebanon city, NH 12,621 13.9% Hanover CDP, NH 6,659 7.4% Claremont city, NH 3,475 3.8% Concord city, NH 2,350 2.6% White River Junction CDP, VT 2,209 2.4% Newport CDP, NH 1,330 1.5% Keene city, NH 1,226 1.4% Manchester city, NH 1,206 1.3% Springfield CDP, VT 1,162 1.3% Littleton CDP, NH 1,054 1.2% All Other Locations 57,301 63.3%

Source: Work Area Profile. Where Workers Who Live in the Selection Area are Employed. OnTheMap, U.S. Census Bureau, 2013. http://onthemap.ces.census.gov/.

Total Primary Jobs: 90,593

Anecdotal Evidence of Bi-State Labor Pool

From Employer Interviews

• 40% of the 700 employees at the largest Vermont-based Upper Valley employer

reside in New Hampshire

• 45% of the more than 6,000 employees at the largest New Hampshire-based

employer reside in Vermont.

• According to lists of Vermont’s largest employers from Vermont Business

Magazine and America's Career InfoNet, this would indicate that a NH-based employer is among the top 5 private sector employers of Vermonters!

Sources: GMEDC employer interviews. America's Career InfoNet - State Profile: Largest Employers, 2013: http://www.vtlmi.info/faq.cfm#1. Vermont Business Magazine, 2013 Vermont Business & Manufacturers Directory.

Geographic Statistical Areas Used in Industry Prioritization Exercise

New Hampshire Regional Planning Commission Areas Vermont Regional Development Corporation Jurisdictions

= Geographic statistical area included in Upper Valley industry prioritization exercise

Sources: Department of Economic Development, Vermont Agency of Commerce and Community Development; Labor Market Information Bureau, New Hampshire Employment Security.

• ST. ALBANS TOWN

• ST. JOHNSBURY

• ST. GEORGE

FCIDC ACEDC REDC BCIC NVDA LEDC CVEDC GMEDC SRDC BDCC GBIC

Geographic Statistical Areas Used in Top Jobs Identification Exercise

New Hampshire Occupational Employment Wage Areas

= Geographic statistical area included in Upper Valley “top jobs” identification exercise

Sources: Economic & Labor Market Information, Vermont Department of Labor; Economic and Labor Market Information Bureau, New Hampshire Employment Security

Vermont Occupational Employment Statistics Areas

Appendix 7: Regional Indicators

How do Upper Valley counties and towns compare with one another?

Hartford Woodstock Norwich Bethel Royalton Randolph Bradford Lebanon Hanover Enfield Claremont Charlestown 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0%

Poverty Rate Unemployment Rate

Poverty Rate versus Unemployment Rate

Hartford Woodstock Norwich Bethel Royalton Randolph Bradford Lebanon Hanover Enfield Claremont Charlestown

Upper Valley Towns: Poverty Rate versus Unemployment Rate

Source: Poverty Rate based on 2012 American Community Survey 5-Year Estimates (2008-2012). Unemployment Rate based on Vermont Department of Labor and New Hampshire Employment Security 2012 Annual Averages (unadjusted) Note: 2010 U.S. Census poverty rate data is not available at the town level. Poverty rates at the county and state levels are available through the 2012 Small Area Income and Poverty Estimates.

Hartford Woodstock Norwich Bethel Royalton Randolph Bradford Lebanon Hanover Enfield Claremont Charlestown 0.0 5.0 10.0 15.0 20.0 25.0 30.0 $- $20,000 $40,000 $60,000 $80,000 $100,000 $120,000 $140,000

Mean Travel Time to Work (minutes) Median Household Income

Mean Travel Time to Work versus Median Household Income

Hartford Woodstock Norwich Bethel Royalton Randolph Bradford Lebanon Hanover Enfield Claremont Charlestown

Upper Valley Towns: Mean Travel Time to Work versus Median Household Income

Source: 2012 American Community Survey 5-Year Estimates (2008-2012).

0% 10% 20% 30% 40% 50% Percent of adult population whose highest education level is the stated category

Education Attainment Levels

High school graduate (includes equivalency) Some college, no degree Associate's degree Bachelor's degree Graduate or professional degree

Upper Valley Towns: Education Attainment Levels

Source: 2012 American Community Survey 5-Year Estimates (2008-2012). Note: The education attainment levels refer to the percentage of people, 25 years and older, whose highest degree was at least a the stated category.

Labor Force

16,050 31,800 48,920 22,840

ORANGE COUNTY GRAFTON COUNTY WINDSOR COUNTY SULLIVAN COUNTY VERMONT NEW HAMPSHIRE

356,300 742,450

Source: 2012 American Community Survey 5-Year Estimates (2008-2012). Note: The labor force includes all persons classified as employed or unemployed. Civilian noninstitutional population comprises population 16 years old or older and who are not in institutions such as prisons, mental hospitals, or nursing homes. Slide visuals inspired by the 2012 Upper Valley Community Needs Assessment Report.

Unemployment Rate

4.9% 4.5% 4.4% 4.8%

ORANGE COUNTY GRAFTON COUNTY WINDSOR COUNTY SULLIVAN COUNTY VERMONT NEW HAMPSHIRE

5.0% 5.5%

Sources: Vermont Department of Labor ELMI and New Hampshire Employment Security ELMI 2012 Annual Averages (unadjusted) U.S. Bureau of Labor Statistics, 2012. Note: The unemployment rate is the percent of the non-institutional civilian labor force which is currently unable to find employment, but which is actively seeking employment. It is calculated by dividing the number of unemployed by the number in the labor force at a given point in time. Slide visuals inspired by the 2012 Upper Valley Community Needs Assessment Report.

USA

8.1%

Mean Travel Time to Work (Minutes)

27 21.8 22.1 24.9

ORANGE COUNTY GRAFTON COUNTY WINDSOR COUNTY SULLIVAN COUNTY VERMONT NEW HAMPSHIRE

22.1 26.2

Source: 2012 American Community Survey 5-Year Estimates (2008-2012). Note: The mean travel time to work is the total time in minutes that it usually takes a person to get from home to work each day during the reference week. This includes time spent waiting for public transportation, picking up passengers in car pools, and time spent in other activities related to getting to work. Slide visuals inspired by the 2012 Upper Valley Community Needs Assessment Report.

Median Household Income

$53,627 $53,124 $53,386 $53,821

ORANGE COUNTY GRAFTON COUNTY WINDSOR COUNTY SULLIVAN COUNTY VERMONT NEW HAMPSHIRE

$54,168 $64,925

Source: 2012 American Community Survey 5-Year Estimates (2008-2012). Note: The household income is the income of the householder and all other individuals 15 years old and over in the household over the past 12 months. Slide visuals inspired by the 2012 Upper Valley Community Needs Assessment Report.

USA

$51,371

Poverty Rate

13.1% 11.1% 11.7% 10.2%

ORANGE COUNTY GRAFTON COUNTY WINDSOR COUNTY SULLIVAN COUNTY VERMONT NEW HAMPSHIRE

11.9% 9.7%

Source: Source: 2012 Small Area Income and Poverty Estimates, U.S. Census Bureau: http://www.census.gov/did/www/saipe/data/statecounty/index.html Note: The poverty rate is the percentage of the total population that is below the poverty line.

USA

15%

Percent of Population whose Highest Degree is at least a High School Diploma

35.9% 32.6% 29.7% 37.1%

ORANGE COUNTY GRAFTON COUNTY WINDSOR COUNTY SULLIVAN COUNTY VERMONT NEW HAMPSHIRE

31.2% 29.3%

Source: 2012 American Community Survey 5-Year Estimates (2008-2012). Note: This is the percentage of people, 25 years and older, whose highest degree was at least a high school diploma. People who reported completing the 12th grade but not receiving a diploma are not included. Slide visuals inspired by the 2012 Upper Valley Community Needs Assessment Report.

Percent of Population whose Highest Degree is at least a Bachelor's Degree

15.3% 18.9% 20.9% 16.0%

ORANGE COUNTY GRAFTON COUNTY WINDSOR COUNTY SULLIVAN COUNTY VERMONT NEW HAMPSHIRE

20.7% 21.2%

Source: 2012 American Community Survey 5-Year Estimates (2008-2012). Note: This is the percentage of people, 25 years and older, whose highest degree was at least a Bachelor’s degree. Slide visuals inspired by the 2012 Upper Valley Community Needs Assessment Report.

Appendix 8: Miscellaneous

Upper Valley Workforce Needs Assessment Methodology

Quantitative Analysis

Interview Local Employers

Criteria: leading employer in one of the three prioritized industries, located in the Upper Valley

Identify “Top Jobs”

Criteria: median wages, knowledge intensity, short-term growth projections, local demand

Prioritize Industries for Further Analysis

Criteria: total employment, average annual wages

Define the Geographic Focus

Criteria: commuting patterns, data availability, GMEDC Jurisdiction

1 2 3 4

Qualitative Analysis

11 21 22 23 31-33 42 44-45 48-49 51 52 53 54 55 56 61 62 71 72 81 $- $20,000 $40,000 $60,000 $80,000 $100,000 10,000 20,000 30,000 40,000 50,000 Average Annual Wage Total Employment

Average Annual Wage and Total Employment by Industry

Average Annual Wage and Total Employment by Industry - VERMONT

Key to NAICS Codes:

11: Agriculture, Forestry, and Fishing 21: Mining 22: Utilities 23: Construction 31-33: Manufacturing 42: Wholesale Trade 44-45: Retail Trade 48-49: Transportation and Warehousing 51: Information 52: Finance and Insurance 53: Real Estate and Rental and Leasing 54: Professional, Scientific, and Technical Services 56: Administrative and Waste Services 62: Health Care and Social Assistance 71: Arts, Entertainment, and Recreation 72: Accommodation and Food Services 81: Other Services Except Public Administration Sources: 2012 Covered Employment & Wages for Vermont, Vermont Department of Labor. Note: Industry data refers to the private sector only.

Wage Threshold: $35,775

11 21 22 23 31-33 42 44-45 48-49 51 52 53 54 55 56 61 62 71 72 81 $- $20,000 $40,000 $60,000 $80,000 $100,000 20,000 40,000 60,000 80,000 100,000 Average Annual Wage Total Employment

Average Annual Wage and Total Employment by Industry

Average Annual Wage and Total Employment by Industry – NEW HAMPSHIRE

Key to NAICS Codes:

11: Agriculture, Forestry, and Fishing 21: Mining 22: Utilities 23: Construction 31-33: Manufacturing 42: Wholesale Trade 44-45: Retail Trade 48-49: Transportation and Warehousing 51: Information 52: Finance and Insurance 53: Real Estate and Rental and Leasing 54: Professional, Scientific, and Technical Services 56: Administrative and Waste Services 62: Health Care and Social Assistance 71: Arts, Entertainment, and Recreation 72: Accommodation and Food Services 81: Other Services Except Public Administration Sources: 2012 Covered Employment & Wages for Vermont, New Hampshire Employment Security Note: Industry data refers to the private sector only.

Wage Threshold: $35,775

Average Annual Wage and Total Employment by Industry – USA

Key to NAICS Codes:

11: Agriculture, Forestry, and Fishing 21: Mining 22: Utilities 23: Construction 31-33: Manufacturing 42: Wholesale Trade 44-45: Retail Trade 48-49: Transportation and Warehousing 51: Information 52: Finance and Insurance 53: Real Estate and Rental and Leasing 54: Professional, Scientific, and Technical Services 56: Administrative and Waste Services 62: Health Care and Social Assistance 71: Arts, Entertainment, and Recreation 72: Accommodation and Food Services 81: Other Services Except Public Administration Sources: 2012 Covered Employment & Wages for Vermont, New Hampshire Employment Security Note: Industry data refers to the private sector only.

11 21 22 23 42 44-45 48-49 51 52 53 54 55 56 61 62 71 72 81 31-33 $- $20,000 $40,000 $60,000 $80,000 $100,000 $120,000 3,000,000 6,000,000 9,000,000 12,000,000 15,000,000 18,000,000 Average Annual Wage Total Employment

Average Annual Wage and Total Employment by Industry

Wage Threshold: $35,775

Interview Quotes: Education Feeder Programs

“Even my own son didn’t know that there’s cool stuff happening in here.” – CEO, Manufacturing “We take on Medical Assistants as students. That’s how we get the stars

• f each class.”

– CEO, Health Care “The best way for kids to see that the manufacturing environment is different from what they think it is for them to walk through the factory and work on a machine.” – VP of Manufacturing, Manufacturing “We need to reach out to them [middle and high school students], we need to market to them, and we need to sell to them.” – CEO, Manufacturing “If there is something high school students should learn its science and

• math. All of the high-paying jobs require science and math.”

– HR Director, PST Services

Interview Quotes: On-the-job Technical Skill Training

“We’re on the verge of saying ‘These are the people we need’, but when we go to find them, they won’t be there and we’ll have to train them internally.” – VP of Operations, Health Care “We have a plan to develop a product in three years that our business depends on. We can’t find people [computer programmers] to do this.” – CEO, PST Services “We’re going to automate [in Vermont]. We’re going to take people out [of entry-level positions] because we have no choice. But we still need technicians, because otherwise who is going to run the machines?” – CEO, Manufacturing “The trend for us is more highly skilled individuals. We will either hold steady or shrink in terms of low-skilled employees.” – HR Director, Health Care

Interview Quotes: Developing Effective Managers

“We basically throw them [newly promoted managers] to the wolves.” – General Manager of Manufacturing, Manufacturing “Its not about the skills you need to do a particular job, its managing people.” – HR Director, Health Care “I wish there was a program in the area that helped develop people from line staff to basic leadership positions. This is a critical bridge.” – HR Director, Health Care “The biggest thing holding us back [from more growth] is that not enough people have the confidence to take leaps.” – CEO, Manufacturing

Reactions to Upper Valley Workforce Needs Assessment

“A very good assessment, and somewhat surprising.” “This is an awesome piece of work! Kudos to you!!” “Thank you for sharing this report. At first glance I see some similarities with identified needs in our region.”

Press Comments Speaking Invitations

COHASE Chamber Workforce Development Granite United Way Vital Communities Corporate Council Vital Communities HR Council Creative Workforce Solutions Vermont Technical Center Cooperative Education Coordinators’ Quarterly Meeting Orange County and Windsor County School Supervisory Unions

Sample Career Brochure for Health Care (1/2)

Sample Career Brochure for Health Care (2/2)