Unearthing five key factors influencing workplace performance Eleanor Forster, Managing Director North America Copyr opyright LeesmanLtd d September 2017
| Who are Leesman? The world’s leading business intelligence tool that benchmarks how workplaces support employee and organizational performance , , usin ing a sin ingle le product based on a sim imple proposit ition: Is Is your workp kplace worki king?
| Who are Leesman? • No vested in interest • Entir irely in independent • Driv iven by curio iosity • Free dis issemination of knowledge
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| The Leesman Lmi model Overall impact space The service features has on employees employees use + = Leesman Lmi Standardised “Workplace Effectiveness” score Employee internal & Work activities important to The physical features external mobility an employees role employees use Poorly supporting Highly supporting Lmi 0 Lmi 100
| Data growth 381 250 , 927 employee responses employee responses June ’ 13 | 36,607 June ’ 14 | 64,062 +27,455 June ’ 15 | 102,815 +38,753 June ’ 16 | 169,838 +67,023 June ’ 17 | 276,422 +106,584
| Research investigations 1| Profiling productivity 2| Demographic diversions 3| New is no guarantee 4| De-demonizing open-plan 5| Managing mobility
1. . Profiling Productivity Pol oll l Q: : What is is th the most im important workplace feature to su support productivit ity?
| Profiling productivity Workplaces globally are failing to support employees’ sense of personal productivity.
| Profiling productivity WE DO NOT MEASURE PRODUCTIVITY
| Profiling productivity WE DO NOT How much do you My workplace MEASURE agree with the enables me to PRODUCTIVITY following statement? work productively
| Profiling productivity My workplace 28 % 57 % enables me to work productively
| Profiling productivity • How doe oes th the workpla lace experience of of th the tw two groups dif iffer? • Gap Gap an anal alysis is to o se see where dif ifferences in in experience ar are greatest
| Profiling productivity % agreeing feature is supported 100% 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% Space between work settings Dividers (between desk/areas) Noise levels Ability to personalise my workstation General décor People walking past your workstation Sa Satis Gap an Gap Variety of different types of workspace 34 34.1 34.6 34 37.1 37 38.1 38 42.0 42 isfaction with Desk anal .1% - Ge .6% - Abili .1% - No .1% - Di .0% - Sp Meeting rooms (small) alysis Personal storage is dif General decor Noise le Divid Space between work se Office lighting ility to Quiet rooms for working alone / pairs ith Physical iders between desk / ifferences: Meeting rooms (large) levels o personalis Air quality ls Accessibility of colleagues Informal work areas / break-out zones l features. Atriums & communal areas lise my Shared storage Archive storage settin / ar y workstation Natural light areas ings Desk/room booking systems Chair Plants & greenery Temperature control Art & photography
| Profiling productivity % agreeing feature is supported 100% 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% Space between work settings Dividers (between desk/areas) Noise levels Ability to personalise my workstation General décor People walking past your workstation Variety of different types of workspace Desk Meeting rooms (small) Personal storage Office lighting Quiet rooms for working alone / pairs Meeting rooms (large) Air quality Accessibility of colleagues Informal work areas / break-out zones Atriums & communal areas Shared storage Archive storage Natural light Desk/room booking systems Chair Plants & greenery Temperature control Art & photography
| Profiling productivity % agreeing activity is supported 100% 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% Thinking / creative thinking Reading Individual focused work, desk based Telephone conversations Business confidential discussions Support ag Gap an Gap Collaborating on focused work 38 38.9 40 40.9 40.9 40 49.6 49 51 51.0 Spreading out paper or materials anal .9% - Busi .9% - Tele .9% - In .6% - Readin .0% - Thin Private conversations alysis agreement for Collaborating on creative work is dif Indiv lephone conversations Individ' focused work away from desk inking / siness con ivid ifferences: idual ing Using tech/specialist equip' / materials Hosting visitors, clients or customers / cr l focused work, desk or im onfid creative th Informal, un-planned meetings important Act idential Audio conferences Relaxing / taking a break thin l dis Individual routine tasks inkin iscussions Learning from others ing ctivitie Larger group meetings or audiences sk base ies. Video conferences ased Informal social interaction Planned meetings
| Profiling productivity % Support 100% 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% Support ag Gap an Gap Thinking / creative thinking 21.6 21 22.8 22 22.9 22 24.0 24 25 25.6 anal .6% - Plan .8% - In .9% - Vid .0% - Lar .6% - Le Reading alysis agreement for Individual focused work, desk based is dif Informal so Larger group meetin Learnin Telephone conversations lanned meetin ideo con ifferences: Business confidential discussions ing fr Collaborating on focused work onferences social from ot or im Spreading out paper or materials important Act Private conversations ings l in others interaction Collaborating on creative work ings or Individ' focused work away from desk Using tech/specialist equip' / materials or au Activitie Hosting visitors, clients or customers audiences Informal, un-planned meetings ies. Audio conferences Relaxing / taking a break Individual routine tasks Learning from others Larger group meetings or audiences Video conferences Informal social interaction Planned meetings
| Profiling productivity % agreeing activity is supported 100% 10% 20% 30% 40% 50% 60% 70% 80% 90% 0% Thinking / creative thinking Reading Individual focused work, desk based Telephone conversations More Individual Activities Business confidential discussions Collaborating on focused work Spreading out paper or materials Private conversations Collaborating on creative work Individ' focused work away from desk Using tech/specialist equip' / materials Hosting visitors, clients or customers More Collaborative Activities Informal, un-planned meetings Audio conferences Relaxing / taking a break Individual routine tasks Learning from others Larger group meetings or audiences Video conferences Informal social interaction Planned meetings
| Profiling productivity Obstructer Catalyst Support for Collaborative activities Sup uppor ort for or colla ollabor orative bu but no not t Suppor Su ortin ing bo both th colla ollabor orativ ive indi ndivid idual l task asks and indi and ndivid idual l task asks Enabler Obstructer Su Suppor ortin ing indi ndivid idual but but no not t Suppor Su ortin ing neit neither colla ollabor orativ ive colla ollabor orativ ive task asks nor no r ind ndividual task asks Support agreement for Individual activities
| Profiling productivity What does th the data say? Perception of of bein ing ab able le to work productively is is most clo closely lin linked to o in indiv ividual an and concentrative act activitie ies (as as op opposed to o coll llaborativ ive act activit ities). ).
| Demographic diversions Focusing singularly on the perceived ‘challenges’ of younger workplace generations is misguided.
| Demographic diversions 1950 1960 1970 1980 1990 2000 Baby Boomers 1946-1964 Generation X 1965-1984 Millennials Born 1982-2004 So now 13 (18) – 35 Said to present the biggest challenge
| Demographic diversions 32.1% 67.9% 30.8% 27.7% 25.4% 11.8% 4.4% 35-44 Under 25 25-34 45-54 55+
| Demographic diversions +Lmi 7.8 Lmi 67.9 30.8% 27.7% 25.4% 11.8% Lmi 61.9 4.4% Lmi 61.6 Lmi 60.4 Lmi 60.1 35-44 Under 25 25-34 45-54 55+
| Demographic diversions % selecting activity as important to their role 100 10 20 30 40 50 60 70 80 90 0 Audio conferences Rela Le Learning fr Business confidential discussions laxin Collaborating on creative work ing / Collaborating on focused work / tak from oth Under 25 Hosting visitors, clients or customers aking a Individual focused work away from your desk others Individual focused work, desk based a break 25-34 Individual routine tasks Informal social interaction Informal, un-planned meetings 35-44 Larger group meetings or audiences Learning from others Planned meetings 45-54 Private conversations Reading Relaxing / taking a break 55 or over Spreading out paper or materials Telephone conversations Thinking / creative thinking Using technical/specialist equipment or materials Video conferences
| Demographic diversions Overall impact The service space has on features employees employees use 21 + = Leesman Lmi Standardised “Workplace Effectiveness” score How mobile the Work activities important The physical features employee is employees use to an employees role Poorly supporting Highly supporting 0 100
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