Transforming systems and services in the Department of Social - - PowerPoint PPT Presentation

Transforming systems and services in the Department of Social Protection Ireland

NIAMH O’DONOGHUE SECRETARY GENERAL, DSP

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• Island nation
• Population: 4.6 million
• Area 84,000km2
• Western Europe
• Large diaspora

Ireland

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Department of Social Protection

Income me S Suppo port

• All stages of lifecycle
• Children and Family
• In work/out of work supports
• Disability/Illness payments
• Pensions
• 10 centralised/60 local
• ffices
• Approx 5,000 staff

Big Big Bu Business

• Payments
• Claim processing
• Appeals process
• Life event registration
• Public Service identity set
• History of delivery
• History of transformation

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The Transformation Imperative

• 350,000 jobs lost between 2008 – 2010
• 440,000 people signing on for unemployment related payments
• Experience of prior recessions – long term unemployment can persist

even after economic recovery

• Increased reliance on disability/illness supports
• Demography – trend of increasing demand for pension supports
• Large sums being spent on child support (EU rules re attachment to

labour force)

• All income support accounting for 40% of current Gov. expenditure

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Rural Social & Community Development Schemes CWOs/SWA Redundancy and Insolvency FÁS Employment and Community Services

Transforming the Organisation 2011/2012

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Leadership Challenge

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Developin ing a a new organ anisat atio ion

• Logistics
• Infrastructure
• People
• Culture and values Vision

Public Ser Service Ref eform Agen genda

• Driving efficiency and accountability / Reducing cost and scale
• Linkages
• External partnering
• “Simplifications”

Reality

• Increased demand; pay cuts; longer hours; changed T&Cs

Risks!

• Scale!
• Limited investment
• Multiple and competing priorities
• Organisation capacity
• ‘Core’ business stabilised at very ‘high’ levels
• Negative environment re public service
• Economic and social uncertainty
• “Changing the wiring with the lights on.......!”

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Vis isio ion Clar arif ifyin ing an and arti ticulating ng a a clear vis ision, rat atio ionale and nd str trategy y for tr trans nsformation n Al Alig ignment Al Alig igning t the e entir ire

• rganisation w

n with th th the tr trans nsformation n programme mme Em Embedding ng c chang nge Emb mbedding d deep eep chang nge i in n work prac actic ices, c culture and b behavi viours rs

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Transformation

“Put simply, no-one who loses his/her job should be allowed to drift, with no support, into long term unemployment.”

Pathways to Work Paragraph 4, page 7.

provide a ‘one stop shop’ service for jobseekers where income and activation supports are available in

• ne place

Transf sfor

• rmati

tion

Overa rarchi hing v vision

• n – en

engag agem emen ent w with ith jo jobseek eeker ers

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Launch of integrated service... Oct 2013

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A chan ange t e that at i is as focused sed o

• n

em employers as as it is s on u unem employed peo eople…

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Alignmen ent

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Systems, s , staffing, s , skills lls a and stru ructure res New integrated Intreo delivery

• Merger and integration of three
• rganisations and staff
• Development of administration centres
• Change management teams
• New supports for employer engagement
• New models of delivery (external

partnering)

• New integrated IT infrastructure

Buil ildin ing organis nisatio tiona nal l capabili ility ty

• A new learning and development strategy
• A new HR strategy aligned to business goals
• A review of the culture and values
• An internal and external communications

strategy

• An IT capability building programme
• Organisation wide staff attitudinal surveys
• An staff engagement and innovation

programme

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Cultu ture & e & Valu lues s Review

Embedding g change ge

shared ed values c cultu ture e

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Vision of added value.......

DSP Datasets/ Services

Housing Services Education Grants Medical Cards Income Supports Employment Training/Upskilling Access to public services (PPSN) Life Events Customer

Reflections and Lessons Learned

• Be Courageous
• Keep focus on long term goals
• Ensure shared ownership and empowerment
• Adapt as required
• Build Trust
• Celebrate achievements!

COMMUNICATE, COMMUNICATE, COMMUNICATE

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