Track sponsored by How Hibbett Sports Delivers An All-Star Digital - - PowerPoint PPT Presentation

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Dec 04, 2023 271 likes •438 views

Track sponsored by How Hibbett Sports Delivers An All-Star Digital Experience Rich Lyons, Head of DCX North America at Capgemini Bill Quinn, SVP of Digital Commerce at Hibbett Sports Introduce yourself and your company, Hibbett Sports Give

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Track sponsored by

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How Hibbett Sports Delivers An All-Star Digital Experience

Rich Lyons, Head of DCX North America at Capgemini Bill Quinn, SVP of Digital Commerce at Hibbett Sports

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Introduce yourself and your company, Hibbett Sports 

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Give us a brief timeline of your digital commerce evolution 

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In 2017 Hibbett Sports introduced its first eCommerce site. How did you measure its success?

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Hibbett Sports has more than 1,000 stores. What is most important when syncing digital and physical channels?

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Why do you think everyone is talking about digital transformation in 2019? How has your business seen the benefits?

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How have you seen customer loyalty trends shift in the past couple of years?

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What should businesses keep in mind when implementing advanced features like BOPIS and ROPIS?

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How would you define customer experience?

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If you could describe the 2019 Hibbett customer experience in one word, which word would you use?

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Why do you think an investment in customer experience is essential?

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What does the future of Hibbett Sports’ digital experience look like? How do you continue to optimize the site?

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Q&A

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Thank You!

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