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12/9/2016 Technical Advisory Committee December 7, 2016 1 Title VI 2 1 12/9/2016 Agenda Call to Order Pledge of Allegiance Confirmation of Quorum Introductions Agenda Review Chairmans Report Adoption of meeting

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SLIDE 1

12/9/2016 1

Technical Advisory Committee

December 7, 2016

1

Title VI

2

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SLIDE 2

12/9/2016 2

  • Call to Order
  • Pledge of Allegiance
  • Confirmation of Quorum
  • Introductions
  • Agenda Review
  • Chairman’s Report
  • Adoption of meeting

minutes

Agenda

3

  • Chairman’s Report
  • Public Comments
  • Agency Update
  • Operations Update
  • Bus Connectivity
  • Project Updates
  • Public Involvement
  • Committee Comments

4

Agenda Review

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SLIDE 3

12/9/2016 3

5

Chairman’s Report – Tiffany Homler

Chairman’s Report – Mr. Harrison

  • Adoption of Meeting Minutes

from September 15, 2016

Action Items

6

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SLIDE 4

12/9/2016 4

Public Comments

7

Agency Update

  • Safety
  • PTC procurement
  • Safety System Plan
  • Customer Service
  • Ridership
  • Experience
  • Performance
  • Operations
  • Project schedules
  • Financial Performance
  • Operating budget
  • Work Program development

8

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SLIDE 5

12/9/2016 5 Monthly Ridership

10,000 20,000 30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 July August September October November December January February March April May June July August September October November December January February March April May June July August September October November

July 2014 – November 2016

Actual Benchmark Trend 9

SunRail on Saturday Pilot

2,121 2,121 1,768 1,768 3,452 3,452 3,225 3,225

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SLIDE 6

12/9/2016 6

Customer Service

Complaints 1% Connections 4% Fares 21% Non-Emergencies 1% Rules of Conduct 1% Schedule 49% Station Location 6% TVM 9% TVU 8%

September 1 - November 30, 2016 5,221 calls

Ridership

3,629 3,045 3,214 3,198 3,664 3,789 3,561 4,041 3,774 3,636 3,660 3,904 3,635 3,237 3,397 3,527 3,318 3,498 3,839 3,427 3,393 3,587 3,501 3,272 3,148 3,060 3,303 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500

Trends

2014 2015 2016 12

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SLIDE 7

12/9/2016 7

Ridership

13

Conductor's Report - October 2016 Station Boardings Total 10/3/2016 10/4/2016 10/5/2016 10/6/2016 10/7/2016 10/10/2016 10/11/2016 10/12/2016 10/13/2016 10/14/2016 10/17/2016 DeBary 6645 359 369 342 72 306 325 328 341 379 357 Sanford 4575 236 241 234 51 210 233 243 213 227 235 Lake Mary 6143 311 339 303 67 H 278 292 338 269 385 300 Longwood 4215 231 252 229 42 U 184 206 234 183 238 196 Altamonte Springs 4440 239 228 228 42 R 205 217 225 249 253 215 Maitland 2717 159 157 147 20 R 126 124 149 178 146 160 Winter Park 5131 276 243 206 35 I 288 217 274 222 349 242 Florida Hospital 3494 177 185 210 24 C 172 198 202 176 171 196 LYNX 7662 404 434 382 104 A 392 402 393 312 404 427 Church Street 6466 336 349 302 42 N 317 329 414 278 369 351 Orlando Amtrak 2531 136 141 124 26 E 109 131 139 106 135 138 Sand Lake Road 7186 385 376 322 68 318 359 423 301 451 403 Total 61205 3249 3314 3029 593 2905 3033 3362 2828 3507 3220 Average 3060 10/18/2016 10/19/2016 10/20/2016 10/21/2016 10/24/2016 10/25/2016 10/26/2016 10/27/2016 10/28/2016 10/31/2016 380 331 353 364 319 330 373 333 374 310 252 225 250 263 220 256 257 262 253 214 331 326 326 382 310 346 343 298 343 256 245 202 222 214 209 234 245 228 226 195 243 221 218 249 198 239 235 272 261 203 158 148 165 127 96 132 140 136 146 103 308 263 292 352 183 261 251 299 357 213 172 194 162 189 151 169 216 188 189 153 445 383 375 387 429 422 398 420 422 327 333 323 369 349 347 319 414 323 319 283 136 145 148 116 140 128 149 137 136 111 397 409 371 337 338 384 384 410 410 340 3400 3170 3251 3329 2940 3220 3405 3306 3436 2708

Ridership

14

Conductor's Report - November 2016 Station Boardings Total 11/1/2016 11/2/2016 11/3/2016 11/4/2016 11/7/2016 11/8/2016 11/9/2016 11/10/2016 11/11/2016 11/14/2016 11/15/2016 DeBary 7616 340 339 385 336 325 421 345 401 432 298 392 Sanford 5153 249 241 226 232 255 234 229 253 264 220 254 Lake Mary 6821 306 306 339 294 318 349 345 325 346 299 315 Longwood 4900 237 215 230 213 231 228 240 235 252 215 229 Altamonte Springs 4984 228 243 245 201 235 218 240 246 272 222 262 Maitland 2990 126 153 164 123 141 134 155 144 149 165 126 Winter Park 6608 226 278 303 277 258 220 287 259 439 226 262 Florida Hospital 3827 177 189 202 181 186 188 198 191 172 219 182 LYNX 8240 394 382 437 420 454 418 381 408 335 387 431 Church Street 7313 316 335 373 335 332 368 372 390 310 348 372 Orlando Amtrak 2646 152 139 123 111 133 124 131 165 113 112 129 Sand Lake Road 8267 388 392 431 364 402 392 412 416 416 358 390 Total 69365 3139 3212 3458 3087 3270 3294 3335 3433 3500 3069 3344 Average 3303 11/16/2016 11/17/2016 11/18/2016 11/21/2016 11/22/2016 11/23/2016 11/25/2016 11/28/2016 11/29/2016 11/30/2016 343 348 327 394 380 352 433 313 344 368 250 252 247 259 275 256 245 249 245 218 351 319 339 328 367 336 302 317 310 310 228 259 228 239 256 242 230 214 241 238 223 239 250 234 264 226 244 223 220 249 149 144 144 135 155 149 127 137 150 120 270 284 344 300 370 481 699 260 315 250 165 188 151 243 194 120 124 175 196 186 431 373 363 407 386 359 252 382 423 417 381 374 344 358 333 319 295 332 386 340 118 152 130 108 119 116 79 129 116 147 419 390 365 436 407 348 297 395 431 418 3328 3322 3232 3441 3506 3304 3327 3126 3377 3261

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SLIDE 8

12/9/2016 8

On-Time Performance

98.50 93.33 93.48 97.79 95.73 97.65 98.30 98.36 97.68 97.10 93.77 98.00 96.00 95.90 97.55 96.00 96.00 96.00 97.00 98.15 98.27 88.59 94.79 97.34 97.75 93.93 99.34 60 65 70 75 80 85 90 95 100

OTP Trends

2014 2015 2016 15

Bicycle and ADA Boardings

16

5 10 15 20 25 30 35 40 50 100 150 200

January 1, 2015 - November 30, 2016

Bicycle ADA

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SLIDE 9

12/9/2016 9

17

Safety and Security Safety and Security

19

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SLIDE 10

12/9/2016 10

Bus Connectivity

LYNX

19

Bus Connectivity

VoTran

20

Votran Ridership For Sun Rail Feeder Routes DeBary Station Activity

2015 2015 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 20 days 22 days 21 days 21 days 23 days 21 days 21 days 22 days 20 days 23 days 21 days 21 days

Routes serving Debary Train Station

Average Daily 175 189 164 182 189 178 171 180 167 177 194 54 Note: Beginning October 2016 driver keys count only boardings and alightings at DeBary Station. Previous data was all boardings along SunRail Routes. September October March November December January February April May June July August

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SLIDE 11

12/9/2016 11

Debary Parking Lot Expansion

  • Site Clearance
  • Earthwork Operations
  • Drainage Work
  • Completion 2nd Quarter

2017

Phase 2 South

  • Gopher tortoise relocations completed along the corridor.
  • Pile driving at Shingle Creek Bridge has been completed

and contractor is currently pouring caps.

  • Pile driving began at Boggy Creek Bridge.
  • Crash wall under Orange Avenue is being constructed.
  • Drainage and earthwork activities are occurring in Zone 4 –

south end.

  • Clearing and grubbing continue in the other zones.
  • Utility relocations are ongoing.
  • Construction of foundations and installation of conduits for

grade crossing and wayside signals continues throughout the corridor.

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SLIDE 12

12/9/2016 12

Shingle Creek Bridge

Shingle Creek Bridge Construction

Corridor Clearing and Grubbing

North Poinciana Station

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SLIDE 13

12/9/2016 13

Meadow Woods Station

Site work, drainage, and platform construction has begun.

Tupperware Station

Site work begun.

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SLIDE 14

12/9/2016 14

Poinciana Station

Site work, drainage, and tree protection commenced

VSLMF & Crest Ridge Dr. Crossing

Site work at VSLMF and building temporary crossing at Crest Ridge Dr.

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SLIDE 15

12/9/2016 15

Kissimmee Parking Garage

  • Construction of the precast members is

complete.

  • Continue to pour topping slabs.
  • Elevator installation has begun.

29

Kissimmee Parking Garage

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SLIDE 16

12/9/2016 16

Kissimmee Parking Garage

Project completion expected 1st Quarter of 2017

Phase 2 North Update

  • Extend service 12 miles to DeLand

Amtrak

  • Build 10 miles of double track
  • 2 miles remain single track at French
  • Ave. bridge
  • 100 space park and ride at DeLand

Amtrak

  • Road crossing/safety improvements
  • Train control signal upgrades
  • Support of freight & passenger

service

DeLand Amtrak

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SLIDE 17

12/9/2016 17

Phase 2 North Update

33

$0 $10 $20 $30 $40 $50 $60 $70 $80

$35.7 $25.0 $17.8 $17.8 $17.8 $17.8 $10.7

Millions Other Local State Federal

  • $71.3m Capital Cost Estimate

Phase 2 North Update

Next Steps

  • Evaluate ridership
  • Evaluate capital costs and O&M costs
  • Evaluate funding approach
  • Prepare grant application

34

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SLIDE 18

12/9/2016 18

Phase 3

35

  • Draft PD&E Documents

under review

  • Reviewing Operation

Methodology

  • Analyzing SunRail

parking lots

  • Public Hearing TBD

Quarterly Programs

  • Promoting Saturday Service
  • Texting Alert Service for Riders
  • Exploration of Advertising Opportunities
  • OIA Program Progressing

Marketing Initiatives

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SLIDE 19

12/9/2016 19

Launch of the Ambassador App

  • Provides real-time

feedback

  • Identifies rider needs
  • Allows for trend analysis

Marketing Initiatives

  • Select days in December
  • Find the elf in an Orange

SunRail Santa hat

  • Post a #SunRailsELFie

Giveaways include SunCards, Universal Studios passes and more

Rider Appreciation

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SLIDE 20

12/9/2016 20

Business Development

Business Development Priorities

  • Renewed focus on expanding ridership at

Florida Hospital & Orlando Health as largest single-site employers on SunRail line

  • Continue monthly “Try The Train” initiatives &

individual business outreach

  • Orlando International Airport: employee

ridership effort and early-stage work aimed at business travelers using SunRail to/from OIA

  • Leisure ridership initiatives
  • Saturday service pilot

Business Development

Introducing: On Track

  • Twice per month business-

specific publication

  • Added “drumbeat” of

information to employer community

  • Showcases examples of

Companies and individuals who utilize SunRail

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SLIDE 21

12/9/2016 21 Focused effort on track safety: digital ads, social media, working with law enforcement

Safety Outreach

Recent Successes

  • Schools: multiple presentations onboard & in

classrooms, signage at schools for both phases

  • Community: door-to-door outreach Phase 2 South
  • Bus & Trucking Companies: 200+ points of contact in

Phase 2 South and presentations scheduled

Safety Outreach

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SLIDE 22

12/9/2016 22

  • Committee Member Comments
  • Adjournment

Comments

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