THE THE DOMES OMESTIC & R TIC & RESIDENT ESIDENTIAL IAL - - PDF document

THE THE DOMES OMESTIC & R TIC & RESIDENT ESIDENTIAL IAL CLEANING SPE LEANING SPECIALIS CIALIST

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….home is whe here the he heart is is

CONT CONTENTS NTS

ABO ABOUT U US ................................................................................................................................... 2 OUR CONCEPT .................................................................................................................. 2 OUR MANAGEMENT TEAM ............................................................................... 3 OU OUR S SER ERVIC VICES ES ..................................................................................................................... 4 REGULAR RESIDENTIAL CLEANING ...................................................... 4 DEEP/ONE-OFF SPRING CLEAN ................................................................... 4 EMPTY PROPERTY CLEANING ........................................................................ 4 JANITORIAL/ABSENTIA CLEANING ....................................................... 4 POR ORTFOLIO OLIO ................................................................................................................................. 5 BROMPTON COURT ..................................................................................................... 5 SOLENT COURT ............................................................................................................. 6 ANDERSON HEIGHTS .............................................................................................. 7 WATSON PLACE .............................................................................................................. 8 LOCKWOOD SQUARE .............................................................................................. 9 KNOWLEDGE COURT ............................................................................................ 10 TYNWALD HOUSE ...................................................................................................... 11 POLIC OLICY ............................................................................................................................................ 13 VETTING .................................................................................................................................. 13 INDEMNITY ............................................................................................................................ 13 GUIDELINES ....................................................................................................................... 14 TES ESTIMON IMONIA IALS LS .................................................................................................................. 16

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ABO BOUT T US

We are a group of professional individuals with commitment and passion for cleanliness with over 10 years of experience in domestic and residential cleaning. OUR CONCEPT With us, cleanliness is not a chore but a way of life. We believe that cleanliness is next to healthiness and hence we take a lot of pride and have confidence in the exceptional service we provide. At My Treasure, the customer is king. Our service is our integrity and our integrity is what we treasure. Our philosophy is that home is where the heart is and a property is one of the most valuable investments one can make; hence we don’t just clean it, we treasure it for you. Likewise, unlike other firms, we quote & charge for the job and not the time spent. We have a substantial pool of highly professional and trustworthy service providers as we aim to cater for all your requirements and supply your needs. Our current service portfolio ranges from basic two-room property to large

• mansions. Our service providers are thorough and pay attention to detail,

giving as much attention to emptying bins as they do to restoring the sparkle and glitter in the properties we service.

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As part of our policy, every first job/appointment is always accompanied by a member of the management team before subsequent appointments. We even go above and beyond our Service Level Agreement and we only stop at whatever makes the client satisfied. We don’t take on a job unless we can assure the client will be 100% satisfied. We cover all over London and we are committed to serving you better every time with our professional, vetted, insured, hygienic, flexible, friendly and reliable service. We echo the saying that if you are prudent & wise enough to

• wn a property, you are definitely clever & smart enough to treasure it. We

invite you to make us your partner in keeping your treasure precious. OUR MANAGEMENT TEAM Tem emi Ay Ayodele, BA, MBA (HR & Back-End) Soph phie ie Al Alichis isty ty (Business Development & Accounts) Bank nkky ky John hnson, BSc, AMBCS (Legal & Management) Ol Olu Od Odutu tuga (IT & Social Media) Paul O Oloko kode, BA (Marketing, Sales & PR) Sam m Cro Croft t (Quality Assurance & Customer Experience) Lola Ak Akind ndele-Seriki (Field & Training) Victo tor T r Toyinbo nbo, MSc, MBA (Operations & Corporate)

…The Management

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OU OUR SERVI VICES

REGULAR RESIDENTIAL CLEANING Whether you're looking at cleaning your treasure fortnightly, weekly or often, we'll find the perfect service provider to suit your availability, requirements &

• budget. We’ll happily join forces to make your treasure precious with our

exceptional & high class cleaning service that separates us from the pack. DEEP/ONE-OFF SPRING CLEAN If all you just want is a deep house-clean or a one-off spring clean, we will arrange our team to visit and assess your treasure. This excellent service has been packaged for clients who need cleaning solutions occasionally to refresh their homes and clean out clutter. EMPTY PROPERTY CLEANING We also work with many letting agents and private landlords. Whether the property has just been vacated, newly bought, refurbished or to-let; our clients are rest assured that their properties will be professionally cleaned to an extremely high standard until the glitter and sparkle is restored. JANITORIAL/ABSENTIA CLEANING We have a wide variety of personalised service to match individual

• requirements. Some of our clients find it difficult to fit ‘cleaning’ into their

busy work and social commitments, so they often take advantage of our trustworthy and reliable key-job service to ensure that their treasures are kept as precious as they desire.

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PORTF TFOL OLIO IO

BROMPTON COURT Bro roml mley ey BR1 3PS 1 3PS Contact – David Bright new contemporary development located in the heart of Bromley North with easy accessibility. This is our first residential and key-job client; we have a weekly cleaning agreement for a 3 bedroom apartment which has been on-going for a number of years.

Front View (The Bock) Lounge Washroom Kitchen

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SOLENT COURT No Norb rbury ry S SW16 W16 4EY EY Building Manager – Isaac This is a contemporary 19th century accommodation of over 100 apartments. We are the preferred cleaning supplier to the building on a regular basis and we have cleaning appointments with 10 apartments.

Front View Main Entrance & Concierge

Lounge

Kitchen

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ANDERSON HEIGHTS No Norb rbury ry S SW16 W16 4EH EH Building Maintenance – Leslie A sophisticated residential development, previously for the Forces but now transformed to state of the art penthouse apartments. We are the main cleaning supplier to the building with 6 weekly appointments.

Main Entrance Open Plan Lounge Bedroom Concierge

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WATSON PLACE South Norwo th Norwood S d SE2 E25 5E 5 5EX Contact – Abi A newly built mixed commercial & residential development in the south of Norwood with a fantastic aerial view of Crystal Palace’s Selhurst Park Stadium - we have a fortnightly cleaning contract with a 2-bed apartment in the block.

The Blocks at Night Open Plan Lounge

Aerial View of Selhurst Park

Washroom

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LOCKWOOD SQUARE Berm ermond ndsey ey S SE1 E16 2H 6 2HS Contact – Tony/Mosun The Square is located at the centre of Bermondsey Regeneration near Millwall Stadium, as well as next to London Bridge with near proximity to The City. These are a couple of our key-job clients; we have contracts with two 3 bedroom apartments on a weekly cleaning basis.

Aerial View of The Square Washroom Bedroom Lounge

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KNOWLEDGE COURT Lond ndon R n Road d SW16 W16 4UP UP Building Manager – Mr Kingsley This beautiful (15 apartment) development, owned by a Business Magnate, is situated on the popular London Road in the heart of Norbury/Croydon where we are the preferred cleaning supplier to the building.

Main Entrance / Front View

Washroom Living Room Kitchen

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TYNWALD HOUSE Sydenh nham S m SE2 E26 6A 6 6AG Contact – Rennie A historic tower located on the hill of Sydenham with an amazing aerial view

• f London City in its illuminated beauty especially at night time. We have

been contracted with a 3 bedroom flat on a weekly basis for a few years.

Main Building & Garage Lounge Kitchen Bedroom

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PRICI CING NG

MY TREASURE QUOTATION Regular: MON – SAT 2 x Rooms £20 Studio Flat £27 3 x Rooms (Kitchen, Washroom and Lounge) £32 Bedroom Property (4 Rooms) £34 2 x Bedroom Property (5 Rooms) £40 3 x Bedroom Property (6 Rooms) £45 4 x Bedroom Property (7 Rooms) £49 5 x Bedroom Property (8 Rooms) £56 Deep/One-off Spring/Empty Property Cleaning: Subject to Assessment + Above Rates Extras: Inside Oven £10 Company Materials Supplied Standard Charges + 20% Company Equipment supplied Standard Charges + 20% Sunday Rates/Bank Holidays Standard Charges + 20% Minimum Job Applicable (2 rooms) Vacuum Cleaner, Mop, Bucket and Materials are to be provided by client; hygiene is priority.

So Sorry: Laund Laundry, wi wind ndow, w, ca carpet o

• r i

ironi ning s ng service vices a s are not not yet ava vailable ble

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POL OLIC ICY

VETTING Our service providers are thoroughly vetted before they are allowed to carry

• ut any service; this is part of our commitment to our clients’ security and

peace of mind. In all cases, our service providers are to present the client with a form of identification whenever they are to call at a job. This is part of our general security practice; however we do recommend that the client should always check with the office if in any doubt. INDEMNITY In order to ensure our clients’ peace of mind, service providers supplied by us for your service have appropriate indemnity cover. We require that they have an insurance policy (PLI) against any unforeseen accident at work before we take them on.

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GUIDELINES Bas asic & G & Genera eral S Service Vacuum & mop all floors Empty Bins Loung nge/ e/Bedr drooms/Co Commo mon A n Areas eas Clean all furniture, staircase, banister and touchable surfaces Dust all reachable areas, clean windows internally, woodwork fittings & doors Clean all mirrors, glass fixtures and wipe all sockets and switch fittings Bathr throom Wash & sanitize bath/shower & sink Wash & sanitize toilet & basin/bidet Dust all reachable areas, clean window internally, woodwork fittings and doors Clean all mirrors, glass fixtures; taps and wipe all sockets & switch fittings Kitch tchen n Wash kitchen sink, tap, tiles and all work surfaces Dust all reachable areas; shelves, cupboards, drawers, doors and clean window internally Clean all appliances surface including fridge, washing machine, dishwasher,

• ven & microwave

Stack/arrange all crockeries & utensils and wipe all sockets & switch fittings

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Cl Clea eaning M Materia ials & E & Equipm pment nt (Recomm mmend ndation) Multi-purpose Cleaning Spray General Purpose Polish Floor Cleaner Cream Cleaner Marigold's/Gloves Micro Fibre Cloths Glass/Mirror Cleaner Furniture Polish Air-freshener Black Bag/Bin Liner TV/Screen Cleaner Limescale Remover (Viakal Ultra) Oven Cleaner (Mr Muscle - only applicable for oven service) Vacuum Cleaner, Mop and Bucket (Equipment) PLEASE NOTE  We have newly introduced our Empty Property Cleaning as an alternative to End of Tenancy Cleaning.  Payment options are guaranteed cheques, cash payment, bank transfer or preferably PayPal.  Please inform us of cancellation 24 hours before the commencement of any

• job. Failure to do so by clients will regrettably incur 50% of the full job

charges to cover admin and service provider’s cost.  Permission has been granted by respective client whose property has featured and pictures adopted for use in this brochure.

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TESTI TIMON MONIALS

WHAT OUR CLIENTS SAYS “Since e using ng you guys, my my ho home e is is alwa ways clea ean and nd tidy. Th Thank nk you for a cons nsis istent nt, ho hones est and nd superb rb clea eaning ng serv rvic ice; I initially had rese eserv rvation n ab about t tru trusting a a str tranger r with th my my ho house e keys but t you pro proved d it was as rig ight ht to to tru trust t you - excellent service”.

David Grant, Bromley Kent

“No qualms at all, fantastic cleaner in Maria, won’t swap her for another. Ov Over erall ll satis isfact action - espec ecia iall lly th the e good custom tomer service e re relationship and nd flawl wles ess time e kee eeping; ra rates es is is also a a barg rgai ain.

• n. I will

ll defi efinitely rec ecomm mmen end d you to friends and families alike”.

Tony Versades, Bermondsey London

“I have heard too many bad experiences from friends and family with regards to to ho house e cleaning but t th these ese guys at t My Tr Treas easure e defi efinitely ly stand ndout.

• t. The

The qu quality ty of f th thei eir job is is pl pleas asant nt an and effi efficient.

• ient. Th

They ey are e now th the e clea eaner tha that t is supplying the building and I don’t intend finding another one anytime soon”.

Leslie Ofori, Norbury Croydon

CONTA CONTACT CT US US

Tel el: 03330119596

Em Email: il: info@mytreasurecleaners.com Web: : www.mytreasurecleaners.com Feb 2015 (Revised Edition)