Al Nabooda Insurance Brokers (ANIB) - An inspiring look into the pedigree, the humble beginning, the work ethic, the professionals, the milestones, the search for excellence and the vision driven journey. As one of the founder families of the UAE, the name Al Nabooda, remains synonymous with honesty, hard work, a strong and visionary business acumen, impactful growth and an unquenchable thirst for success. The Al Nabooda family, amongst the other leading names that helped establish the UAE in the world business forum, has deeply rooted cultural and ethical values that permeate into every business action. The chairman of Al Nabooda Insurance Brokers Mr. Khalid Khalifa Al Nabooda is a personification of the above values. Al Nabooda Insurance Brokers began operations in 2007 as a small yet determined unit, under the able leadership of Managing Director Mr. Rajagopal and Director, Mr. Prakash Goplakrishnan.
The team was further strengthened by the addition of now Directors Mr. V. Ananth and J. Bharani. There was one thing that united all our professionals. They were immensely experienced underwriters who had worked in the region for long years, with leading insurance companies. In other words, they knew exactly how the insurance engine rumbled in this part of the world and had been decision making authorities at various levels. From case studies to insurance claim approvals and formulating robust risk management strategies, they had been through thick and thin. The team, with an indomitable spirit to succeed, set out into the market, to present to clients an insurance experience with a difference. An insurance experience where the client was able to make a well informed insurance decision, ably supported by team ANIB. The result, was the return of the invested start up capital within the first year of operations.
The ANIB Success Story Break-even achieved within the first 6 months of operations Within an year of start-up, ANIB became the fastest growing insurance broker in the region with - 3000+ individual clients and - 75+ corporate clients Dealing with the top echelon of insurance companies in the region, local, multinational and Takaful, and in their preferred insurance broker panel Won ‘Commercial Lines Broker of the Year’ at the esteemed Insurance excellence awards 2011, ME Facilitated the most successful auto insurance scheme in the region with the highest target penetration ratio and renewal retention ratio ( for auto showrooms - VW, Audi & Porsche) In-house processes adhering to highest quality standards Implementation of need based innovated ANIBCRM in tandem with state of the art IT
ANIB’s Differentiators VISION To be a ‘new breed’ market leader and benchmark in innovative solutions, proactive service, professional repute and stakeholder value. MISSION To embed quality in our systems every step of the way, harness human excellence to redefine professionalism, continuously invest and actively undertake R & D to provide niche and innovative solutions by leveraging the prowess of technology. CORE VALUES A delighted client is our primary asset Being an epitome of reliability & of professional integrity Solutions blended with local trends & customs Work environment to nurture the best in our Human Capital
The ANIB Way At ANIB, the insurance duty doesn’t end when an agreement is signed. At ANIB, the insurance duty doesn’t end when premiums are paid. At ANIB, the insurance duty doesn’t end when a claim is paid. At ANIB, insurance is a continuously monitored and perpetually fine-tuned process. The ANIB insurance coverage not only insulates but looks into areas of providing cost advantages and towards maximising insurance spend. This is made a reality by our professionals who formulate the ANIB risk management strategy. Their immense experience honed by years of insurance underwriting expertise, allows them to tailor insurances with pinpoint accuracy.
Our Clients 15,000+ 400+ corporates individuals
Pillars of ANIB’s Strength and Success Research & Development Technical Expertise Proactive Finance & and Information Technology Accounting Policies Quality & Brand & Media and Optimized Work Ethic and Compliance Marketing Strategies HR Excellence
Research & Development and Information Technology Highlights As our mission states, we continuously and religiously invest and partake in research and 1. Embed R&D findings into robust IT solutions development. Our professionals understand 2. Innovative, customer centric processes embedded within our IT the value of continuous innovation and systems result in quick turnaround times. E.g. The ANIB Medical the sustainable edge it provides us over slip engine system competition. Every insurance solution is put to the test periodically and fine tuned. 3. ANIB’s IT integrated Innovative car insurance scheme tailored to suit every VW, Audi & Porsche customer needs, remains the most successful and profitable in the region 4. Secure data and communication systems 5. IT based departmental inter connectivity 6. IT capabilities transforming processes from ‘post mortem’ to ‘proactive’ systems
Quality & Compliance Highlights Key Factors 1. Aligning quality and strategic business Every outgoing document screened for quality compliance objectives with corporate objectives Well defined corporate formats with usage guidelines - 2. Quality and compliance checkpoints in every brand identity, font styles etc departmental process charts Well defined marketing strategy with clear cut short term 3. ISO certification within 3 years and long term goals 4. KPI driven work flow processes Integration of all processes through core IT system 5. Flexibility and continuous process improvements Turn around time compliance checks for: enquiry handling issuance of insurance policy claims handling and settlement handling of queries customer grievances accounts and admin process and others
Technical Expertise Highlights 1. Chartered professionals heading every department 2. Immensely experienced management team having held top positions with regions leading insurance providers 3. Ability to tailor make risk management strategies that are robust and comprehensive 4. Strong ties with tech departments of the regions leading insurance providers resulting in accurate insurance provisions 5. In-depth analysis and comparisons that help make well informed insurance decisions
Brand & Media and Optimized Marketing Strategies Highlights 4. Competitor benchmarking 1. Brand positioned as a new breed market leader providing a refreshing outlook and an 5. Ear to the ground approach enjoyable insurance experience • Customer behavioural changes 2. Engaging communication strategies for deep • economic impacts and effective penetration of target segments • major events or even catastrophe triggered 3. Clearly demarcated target segments and opportunity - E.g : Fire accidents in high rise buildings products positioned accordingly Strategies Segment Centric Event triggered Solution Centric
ANIB reaches out Referrals Mass marketing Seminars strategies Marketing literature Brand campaigns on Industry based mainstream media exhibitions
Proactive Finance & Accounting Policies Highlights 1. Adherence to international accounting standards 4. Budget forecasting & revenue management 2. Proactive accounting methodology married to the 5. Dynamic key ratio analysis aiding state of the art ANIB IT architecture management decisions 3. Scalability of accounting protocol from micro to 6. Efficient control over debt and reserves macro management of every department management
Right People Growth Opportunities Project Ownership Training & Work Ethic Knowledge Sharing and HR Career Path Excellence Right Resources Right Attitude Motivation & Guidance
Awards for excellence, and trophies, are given Highlights to leading contributors of every department. 1. Attracting the best professional talent The top most contributor receives the highest 2. Focus on optimum efficiency of every staff recognition, The Managing Director’s award‘, 3. Remunerate and reward excellence which includes an enviable cash prize, a memorable trophy and a certificate of 4. A dynamic work environment with state of the art technology appreciation. 5. Horizontal working structure The annual awards ceremony is an eagerly 6. Three point approach for performance appraisal (refer next slide) awaited event on the ANIB calendar. 7. Educational grants to pursue insurance qualifications 8. The ANIB idea bank promoting creative thinking 9. Continuous training and guidance • Products, procedures and technical know how • Effective customer handling • Linking performance excellence to company’s strategic objectives 10. Rewards to motivate and retain performers
ANIB’s Three Point Approach Attitude Performance Knowledge (KPI) and Talent
EXPERTISE INTEGRITY + = RELIABLE SOLUTIONS EXPERIENCE TRUST TECHNOLOGY CONCERN
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