THE POWER OF SELF SERVICE Save time, get better documentation and - - PDF document

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THE POWER OF SELF SERVICE Save time, get better documentation and - - PDF document

Sep 18, 2022 141 likes •363 views

MCO Provider Portal Webinar 6/13/18 THE POWER OF SELF SERVICE Save time, get better documentation and reduce paper costs PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express

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Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

MCO Provider Portal Webinar 6/13/18

THE POWER OF SELF SERVICE

Save time, get better documentation and reduce paper costs

PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Powerful Apps Put the Information You Need In One Place

Get prescription coverage detail

PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Link apps are online tools that give you the comprehensive information you need quickly ‒ without the extra step of making a phone call. Manage claims Submit requests Get eligibility and benefits details

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Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

MCO Provider Portal Webinar 6/13/18

Combining Electronic Data Interchange (EDI) and Link Self-Service Tools

PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Get pre-service and claim follow-up information quickly Transactions feed directly into a care provider’s internal revenue cycle software Use Link to find additional information

How Link Self-Service Tools Help Your Organization

Save Time Get Better Documentation Reduce Paper Costs & Incoming Mail

PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

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MCO Provider Portal Webinar 6/13/18

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Time Savings Potential

*Average call time was calculated from a UnitedHealthcare call study in June 2016 for pre-service and claims follow-up calls and does not include hold time. Average Link transaction times were determined based on user app testing in February 2016.

PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Average phone call

6.5 Minutes

Average Link transaction

1 Minute or Less 32.5 Hours

300 Link transactions 300 Phone calls

4 Hours

Save 27 Hours by moving 300 phone calls to Link transactions

Superior Documentation

PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Link apps provide a confirmation number and a date for every submission.

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Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

MCO Provider Portal Webinar 6/13/18

Reducing Paper Costs

PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

Mail/Paper Process Cost of paper Postage Record storage Mail intake Submit and view information online and use the Paperless Delivery Options app to stop mailed letters.

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We’re Here to Help

Analyze metrics:

  • Call volume
  • Self-service transactions
  • EDI optimization
  • Paper claim volume

Realize potential benefits:

  • Time savings
  • Superior documentation
  • Decreased submission cycle time
  • Reduced paper and storage costs
  • Mailing and paper handling cost savings

Our Link self-service team can work with your organization to:

PCA-1-009199-12222017_03152018 Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

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MCO Provider Portal Webinar 6/13/18

Our Online Tools Are Evolving

  • UHCprovider.com replaces UnitedHealthcareOnline.com and UHCWest.com
  • eligibilityLink has therapy accumulators
  • claimsLink Quick Search feature
  • Document Vault houses commercial claim letters
  • Paperless Delivery Options to stop the delivery of mail for claim letters found in

Document Vault

  • Upgraded Prior Authorization and Notification app
  • Use PreCheck MyScript to run a pharmacy trial claim and get real-time prescription

coverage detail

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Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. Doc#: PCA-1-005973-04112017 _05022017

Highlights and new developments:

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Self-Service Tools in a Single Website

Proprietary Information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group. Doc#: PCA-1-005973-04112017 _05022017

UHCprovider.com Link dashboard

Available to password owners only

Document Vault

Available to account administrators only

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MCO Provider Portal Webinar 6/13/18

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GBA13

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Slide 11 GBA13 move/remove this text box

Gildea, Bonnie A, 3/20/2018

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Proprietary Information of

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MCO Provider Portal Webinar 6/13/18

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Proprietary Information of UnitedHealth Group. Do not di t ib t d ith t i i f

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Proprietary Information of UnitedHealth Group. Do not di t ib t d ith t i i f

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Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

MCO Provider Portal Webinar 6/13/18

eligibilityLink

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claimsLink

Now search claims by either paid or denied

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Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

MCO Provider Portal Webinar 6/13/18

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GBA14

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Slide 25 GBA14 We need more slides on PAAN. Can we get a slide or two for each of the functions that the provider can do on PAAN? There are slide decks on the Link Toolkit here- http://unitedhealthcarenetworks-sp.uhc.com/nm/link/Link%20Presentations/Forms/AllItems.aspx?RootFo

Gildea, Bonnie A, 3/20/2018

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Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

MCO Provider Portal Webinar 6/13/18

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Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

MCO Provider Portal Webinar 6/13/18

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Prior Authorization and Notification (PAAN) Enhancements

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  • Added a print button and compressed printed pages to print fewer pages
  • User can create and maintain a list up to 20 favorite procedure codes
  • Added hyperlink to the medical records requirements for pre-service request

(additional information required for PA)

  • User can copy the previous service line (increases data entry speed/ease)
  • Field descriptors were added
  • Improve case status on summary screen
  • Edit procedure code favorites
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MCO Provider Portal Webinar 6/13/18

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Paperless Delivery Options For more information…

  • App Overviews, Snapshots, Quick Reference Guides
  • UHCprovider.com/Link
  • App Training
  • UHCprovider.com/Training
  • UHC on Air (on the Link dashboard)

Thank you!

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Proprietary information of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

MCO Provider Portal Webinar 6/13/18

Link: Online Self Service for Care Providers