THE OFFICE OF THE FUTURE IN REAL TIME Presented by: Cynthia - - PowerPoint PPT Presentation

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the office of the future in real time
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THE OFFICE OF THE FUTURE IN REAL TIME Presented by: Cynthia - - PowerPoint PPT Presentation

Dec 03, 2022 386 likes •514 views

THE OFFICE OF THE FUTURE IN REAL TIME Presented by: Cynthia (Cindy) B. Blain, CPA, MBA, FACMPE ADMINISTRATOR AND PHYSICIANS IN TODAYS FFS WORK Human Resources, Human Resources, Human Resources Billing Physician Workflow

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SLIDE 1

THE OFFICE OF THE FUTURE IN “REAL TIME”

Presented by: Cynthia (Cindy) B. Blain, CPA, MBA, FACMPE

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SLIDE 2

ADMINISTRATOR AND PHYSICIANS IN TODAY’S FFS WORK

  • Human Resources, Human Resources, Human Resources
  • Billing
  • Physician Workflow
  • Financial Management
  • Facilities Management
  • Marketing
  • Patient Relations
  • Quality Assurance
  • Compliance
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SLIDE 3

ADMINISTRATOR AND PHYSICIANS IN TODAY’S FFS WORK

  • Referral/External Health System Relationships
  • Payor Relationships
  • Project Management
  • Provider Recruitment and Retention
  • Human Resources, Human Resources, Human Resources
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SLIDE 4

TAKING A MINUTE TO LOOK AT THE LANDSCAPE

  • Change in customer demands
  • Change in staff demands (needs)
  • Change in provider demands (needs)
  • Change in technology capabilities
  • Change in payer relationships ~ reimbursement
  • Change in governmental regulations
  • Change in management style
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SLIDE 5

CHANGE

  • 20% Baby Boomers
  • 30% Millennials
  • Traditional vs. A Whole New Look/Feel

Access

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SLIDE 6

CHANGE

  • Current Mode ~ usually one way
  • Phone
  • Traditional Mail
  • Portal

Communication

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SLIDE 7

CHANGE

Traditional Methods include: Patient education at the time of visit, provider/nursing instructions, and website

Patient Education/Engagement

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SLIDE 8

CHANGE

Current employment looks like: FT, Set Schedules, Task Oriented, Onsite, Policies re: PTO and time away from the office.

Staffing

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SLIDE 9

CHANGE

Facilities are currently bricks and mortar. Dark, structured, accessibility inconvenient, single use, modular furniture

Physical Plant

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SLIDE 10

THE TIME IS NOW TO STEP INTO THE FUTURE

  • Listen to your customers ~ ask for their help
  • Listen to your staff ~ ask for their help
  • Listen to your providers ~ ask for their help
  • Watch other industries (things you do every day ~

Grocery shopping, pharmacy, gas station, etc.)

  • Get involved in Social Media and understand the trends
  • Do your research and talk to other industry leaders
  • Listen to your GUT ~ it’s always right
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SLIDE 11

THANK YOU FOR BEING PART OF THIS INCREDIBLE JOURNEY