The investigating team Asim Qayyum, Annemaree Lloyd, Kim Thompson, - - PowerPoint PPT Presentation

Informing Refugee Settlement Support Service Planning & Policies

Asim Qayyum, Annemaree Lloyd, Kim Thompson, & Mary Anne Kennan The investigating team

Purpose of the study

• To map the information landscape of service providers

that care and provide for settlers (mainly refugees) in regional NSW

– Investigate the information practices of agencies and the methodologies they adopt to interact and engage with settlers and among themselves

Areas of interest

• The information landscape confronting the settlers
• Information practices of Service Providers to settle the

settlers

• Information sharing among the Service Providers

3-phase research design

using qualitative methods

1) Phase 1: a steering committee 2) Phase 2: semi-structured interviews 3) Phase 3: focus groups

Mapping the settlers information landscape

The study findings

Mountain Landscape - Tauplitz Austria, http://www.flickr.com/photos/23335209@N02/2365227884 Multicultural Council (MC) Centerlink Secondary service providers Other providers Tertiary service providers

• Information sharing and communication among

service providers

• Expectation of cooperation from other agencies
• Funding the service providers
• Servicing and communicating with settlers
• Marketing of services by service providers
• Information needs of service providers
• The issue of trust

The study findings

Research Questions of interest

• How well do the settlers recognize and understand the

information landscape confronting them when they relocate from their countries of origin?

• Do service providers (SPs), who help newcomers settle in

unfamiliar new territories, enact practices that enable participation and reduce newcomers’ barriers to information acquisition and use?

• How well do SPs coordinate and administer their efforts while

sharing information among themselves?

I am done!!