The Dynamics 365 All-Channel Solution 50% annual growth in WebRTC - - PowerPoint PPT Presentation
The Dynamics 365 All-Channel Solution 50% annual growth in WebRTC & omni-channel cloud solutions The Market Need Offer all modern communication Voice, Video, Chat, SMS, Collaboration, Cobrowse & more Seamless customer service &
The Dynamics 365 All-Channel Solution
The Market Need
Offer all modern communication Seamless customer service & automation All In the cloud Handle onerous regulations
Voice, Video, Chat, SMS, Collaboration, Cobrowse & more Demand for AI and intelligent contact centre capabilities Compliance & security including GDPR & PCI DSS 50% annual growth in WebRTC &
Problems in The Market
Old school & many modern point solutions cannot deliver Missing channels, functionality bolting
No single data view, impacts customer service Security & compliance issues
Your Company
Supplier 1 Supplier 2 Supplier 3 Supplier 4 Supplier 5 Our Solution
Integrate all communications, & functionality in the Cloud Deliver in the browser, access inside Dynamics 365 Superior customer experience Single data view of customer, automatic compliance
Your Company
Channel Integration Framework
All-Channels Functionality Security Carrier
The Dynamics 365 All-Channel Solution
First SaaS vendor to deliver integration across all channels, functions, security, compliance & carrier needs.
Solgari first All-Channel ISV on CIF Access to our compliant, All-Channel service through the browser Fully integrated with Dynamics 365 (v.9.1 & higher) Nails the user experience Rapid on-boarding process through AppSource
Channel Integration Framework
Stater Global Markets
FX Prime Broker runs all communications compliantly on Solgari, integrated with D365 Voice, SMS & Video channels FCA & MiFID II Compliant Recording Local PSTN numbers Always Live Disaster Recovery Position
Insurance Industry
Need to Differentiate Offer all communication channels, transform customer experience Comply with regulations GDPR & PCI DSS credit card payments Drive Productivity & Intelligence Consolidate in the cloud, access all relevant customer interactions
Retail Industry
Website is the Shop Window Customer can chat, talk, video, screen & file share within seconds Customer Analytics GDPR compliant recording across all channels, analyse trends using AI Secure Payments Handle all credit card payments in PCI DSS compliant environment
Customer Outcomes Partner Benefits
Digital Advantages Superior Customer Experience Single Data View Automatic Compliance Agility & Cost Savings Cutting Edge Cloud Solution Drive Customer Productivity Easy to Explain & Deploy More Revenues Dynamics 365 Growth
The adoption of Solgari integrated with Microsoft Dynamics 365 enables us to communicate with our clients optimally whilst also ensuring that all compliance needs are addressed, regardless of where our team members are located.
– Ramy Soliman, CEO, Stater Global Markets
Our Partners Include
Europe North America Asia Pacific
Solgari is an important ISV partner for Hitachi Solutions, bringing an
significant demand.
– Kyle Hill, Microsoft MVP at Hitachi Solutions
Thank you