The Clover Family CLOVER CORE COMPONENTS Cloud-Based 24x7 Clover - - PowerPoint PPT Presentation

The Clover Family

CLOVER CORE COMPONENTS

Custom Hardware Cloud-Based Platform 24x7 Support Growing App Market Custom Software Options Clover Security

Clover Station Clover Go Clover Mini Clover Flex

CLOVER: Delivering Commerce to Merchants

• Cloud based platform
• Multiple payment acceptance: credit,

debit, NFC, EMV, cash, check, and gift card

• Offline processing
• Print, text, or email receipts
• Connectivity via 3G, Wi-Fi, or Ethernet
• Ability to upgrade or downgrade

software plans, install & uninstall apps

• Hardware and software under one

platform

• Remote POS management
• Tethering options for customer facing

displays

• 24x7x365 customer support
• Pre-built menu for QSR/FSR
• Best in class Clover Security
• Beautiful, sleek countertop footprint
• Complete pay at the table experience
• Open app market

Top Features & Benefits

CLOVER HARDWARE

Sleek white glass and brushed aluminum hardware Patent-pending swivel screen 14” touch screen, Fixed Use Case 2 Thermal receipt printer models (NFC and Standard) Barcode scanner/camera 4 port USB hub for peripherals Wi-Fi/Ethernet Connectivity Fingerprint Scanner

CLOVER STATION

Fixed location solution. Accepts EMV cards or mobile wallets like Apple Pay.

EMV™is a trademarkof EMVCo LLC.

MSR and EMV Reader

SIM cardslot Barcode scanner via camera 7” touch screen, portable Thermal receipt printer Front facing camera & microphone Bluetooth, audiojack, 4 USB hub Wi-Fi, Ethernet, 3G Connectivity MSR, EMV,NFC Card reader PIN Debit, EMV, NFC functionality available

CLOVER MINI

An all in one solution with built in NFC and EMV capabilities as well as an integrated printer.

EMV™is a trademarkof EMVCo LLC.

Power button & finger sensor Anti-theft security slot 5” touch screen, portable Embedded receipt printer Integrated speakers & audio jack Contactless paymentreader Wi-Fi, 3G Connectivity MSR, EMV,NFC Card reader Device cradle

CLOVER FLEX

Fully featured portable solution that accepts EMV, PIN entry, NFC, and swipe Ideal for pay at table, retail line busting, sidewalk sales, fairs and festivals.

EMV™is a trademarkof EMVCo LLC.

CLOVER GO

“Bring your own device” solution. Free downloadable app.

• Supports credit and signature debit cards, chip & sig or map stripe

and NFC; provides ability to record check and cash transactions

• Hardware reader + Software app
• Wi-Fi/3G/4G/LTE (Cellular/Dataplan)
• Compatible with Apple and Android Devices, both phones and tablets
• No limit to number of users
• iOS 9.4 (BT LE required) and Android 4.4 (andhigher)
• Multi User/Multi MID capability
• Rechargeable while in use

CLOVER SOFTWARE

CLOVER SOFTWARE POSITIONING

Payments Plus

Track sales anytime, anywhere

• n computer or mobile device.

Register Lite

Run your business with a simple, integrated POS. Streamlines payments, inventory and employee & customer management.

Register

Full-featured POS with enhanced inventory and order management, plus all the right apps to customize the experience for your business.

Sale

Authorizations Employees Transactions CloseOut Help Voice Authorization

Refund

PhoneSale

Setup

Reporting Promos Feedback Rewards

BUNDLE INCLUDED

• Accept credit and debit cards
• Includes support for EMV & Apple Pay
• Refunds
• Manage tips, tabs, and authorizations
• Optional employee permissions
• Cloud syncing & Closeout reporting

AVAILABLE HARDWARE

Mini Go Flex

APPS INCLUDED

PAYMENTS PLUS SOFTWARE Terminal Replacement Solution

BUNDLE INCLUDED

• Accept credit and debit cards
• Includes support for EMV & Apple Pay
• Ring up orders & createitems
• Refunds
• Manage tips, tabs, and authorizations
• Charge tax & applydiscounts
• Optional employee permissions
• Cloud syncing & Closeout reporting
• Manage customers

AVAILABLE HARDWARE

Mini Go Flex

APPS INCLUDED (In addition to Payments Plus Software apps)

REGISTER LITE SOFTWARE Electronic Cash Register Replacement

REGISTER SOFTWARE All-in-one Business Management Solution

BUNDLE INCLUDED

• Accept credit and debit cards
• Includes support for EMV & Apple Pay
• Ring up orders & createitems
• Refunds
• Manage tips, tabs, and authorizations
• Charge tax & applydiscounts
• Optional employee permissions
• Cloud syncing & Closeout reporting
• Manage customers

AVAILABLE HARDWARE

Mini Go Flex

APPS INCLUDED (In addition to Payments Plus Software apps)

Station

Clover Merchant Dashboard – Back office

Key business numbers for today that link to the relevant reports/apps View theHourly Revenue breakdown for today. Featured apps fromthe App Market for easy access Easy access to Clover Help & Support information Collapse the left navigation for better viewing Switch between merchants Quick access to account settings New Left Navigation with easy access to all the Apps

CLOVER APPS

Clover and the proper apps can solve many of thesmall business owner’s most pressing and time consuming issues.

TOP 10 APP DOWNLOADS

TIMECLOCK BY HOMEBASE - Employee scheduling & tracking INSIGHTS - Tool to compare business to competition CHECKACCEPTANCE

• Check warranty service

GIFT CARDS - Accept and sell digital cards usingGyft V ALUELINK

• Gift cardprogram

ORDER PAPER

• Order paper from your device

STOCK REPORTING - Analyze sales trends WAITLIST ME

• Manage reservations & queues

ANALYTICSCONNECTOR

• Integration tool for Google analytics

REWARDS

• Integration with Perka loyalty program

Merchants who download 4 or more apps are in the low 90’s for attrition rate…

CLOVER App Market

By Function

• CRM/Customer Engagement
• Employee Management
• Loyalty & Promotion
• Inventory & Order Management
• Reporting & Analytics
• Back Office/Accounting

By Vertical

• QSR & FSR
• Retail
• Services
• Coffee Shop
• Food Truck
• Bar
• Convenience Store

HOMEBASE Schedule App

• How many employees do youhave?
• How do you create theirschedules?
• How do you distribute theschedule?
• How much time does all of thattake?
• Is scheduling and changes toyour

schedule a time consumingproblem?

• Send schedule by email + textmessage
• Manage time-off requests
• Handle shift trades
• Free iPhone + Androidapps
• Employee reminders one hour beforeshift
• Create and distribute schedule from anywhere

Features

DAVO Sales Tax App

• How do you handle salestax?
• How long does it take you to calculatethe

sales tax owed?

• Have you ever had to pay a penaltyfor

late payment?

• DAVO will collect, file and pay your salestax
• Never worry about missing a tax filingdeadline
• Funds for sales tax obligations are always setaside

Features

Commerce Sync App

• Do you use Quickbooks or Xero foryour

accounts?

• How long does it take you to entersales

and other data?

• Have you ever had problemswith

incorrect entries?

• Can handle multiple locations
• File by sales category into distinct incomeaccounts
• Accounting by payment methods: each tender accepted
• Tax, including multiple rates
• Transfer tips, discounts, refunds & more
• Great for restaurants, retail, and service providers

Features

TeleCheck App

• Do you accept checks?
• How long does it take you todeposit

your daily checks?

• Have you ever had problemswith

check losses?

• Converts paper checks into electronicitems
• Reduce banking fees
• Process personal, business and corporatechecks
• Noneedtogotothebanktodepositchecks
• Receivefundswithin2bankingdays
• Can eliminate fraud costs

Features

Clover Dining App

• Are you an FSR?
• Do you need a tablemap?
• What solution are you currently using?
• What is your pay at thetable

solution?

• For one to 5 merchantlocations
• Create customizable floor plans
• Minimizetaptimewithitemsandcategoriesonthesamescreen
• OrderandpayatthetablewithCloverFlex
• Print a bill for an individual guest, pay, or moveitems

between guests

Features

Clover Dining – Split View and Bar Tabs

Clover Dining for Flex

CLOVER VERTICALS

Quick Service Restaurants Clothing / Specialty Retail Small Convenience Medical Offices Restaurant w/o coursing

CLOVER VERTICALS

Light EBT Environment Food Truck, Lawn Care, Mobile Business Spa & Salon Services Contractors & Repair Services

Wrap Up

What Happens Next?

• Partner/Agent and merchant reach agreement
• Merchant signs contract
• Partner provides the “What Happens Next” document
• Merchant receives Welcome/Set Up email from Clover
• Merchant receives Clover hardware in mail
• Merchant participates in Installation and Training call

with Clover Support to set up and test equipment, train

• n use of solution

Resources

• www.clover.com
• Explore hardware options
• www.clover.com/pos-hardware/accessories
• Review what additional peripherals and accessories are available for the Clover product line
• www.help.clover.com
• Instructions on set up
• Learn hot to use features
• Explore apps
• By Function
• By Vertical
• Obtain one page leave behinds
• Clover Pre-Sales Support (for Partners and Agents): 800-788-9516
• Clover Help Desk (for Merchants): 844-864-5449
• Clover Suggestion Page: https://clover.uservoice.com/forums/108337-clover-suggestions
• Let Clover know what features you would like to see!

Appendix

Merchant Scenarios

SCENARIO 1: FSR VERTICAL

BACKGROUND

• Family owned small Chinese restaurant that has dine-in, take out and delivery
• Currently using PC-based restaurant management software and a terminal
• Has 3-5 employees as their wait staff
• Has 3-5 delivery drivers, depending on peak times, who hold all of their cash tips
• 3 cooks who do not speak very strong English

NEEDS

• Spending 4 hours a week entering sales and tax data into Quickbooks
• Difficulty tracking cash
• Scheduling drivers and wait staff an issue

SCENARIO 1: FSR VERTICAL

SOLUTION:

Software

Register Plan

Hardware

Clover Station 3 Clover Flex Asian Character Printer

Apps

Homebase (Schedule) Commerce Sync Better Delivery Cash Track Clover Dining

FSR and QSR Features

Features

• Take-out orders
• “On the fly” menu updates
• Customizable floor plans
• Kitchen displays
• Pre-auth
• Partial payments
• Bars
• Order types
• Tips

SCENARIO 2: RETAIL VERTICAL

BACKGROUND

• Family owned corner market with roughly 2500 SKUs and a variety of homemade goods
• Accepts cash, checks, credit and EBT using a cash register and an FD200
• Owner currently tracks sales tax manually for all SKUs and has been penalized for late

payments in the past

• 3-5 employees besides family members all with different schedule demands

NEEDS

• T
• ’clean up’ the books, accurately track and pay salestax
• Resolve scheduling issues
• Create custom SKUs and labels for homemade goods

SCENARIO 2: RETAIL VERTICAL

SOLUTION:

Software

Register Plan

Hardware

Clover Mini Cash Drawer Bar Code Scanner Weight Scale Label Maker (optional)

Apps

ScandGO DAVO Sales Tax Easy Labels Telecheck Homebase (Schedule)

Retail Features

Features

• Inventory management
• Pricing changes
• Gift cards
• Sell online
• Loyalty
• Rewards
• Employee management

SCENARIO 3: NAIL SALON VERTICAL

BACKGROUND

• Local nail salon has noticed that the majority of their customers are presenting credit and debit cards

at the time of payment.

• Establishment does not have a POS, only accepts cash or check and provides handwritten receipts to

their customers

• Employees also receive a commission for the products that they sell and have to reconcile their sales

manually at the end of the month

NEEDS

• A cost effective POS device that is both MSR and EMV compliant that can be shared among

employees

• Track cash/check transactions, receipt options, inventory management as well as reporting

SCENARIO 3: NAIL SALON VERTICAL

SOLUTION:

Software

Register Plan

Hardware

Clover Flex or GO Compatible smart phone or tablet Wireless printer (optional)

Apps

Merchant Web Dashboard TeleCheck

Salon Features

Features

• Inventory management
• Multi-MID (Clover Go)
• Gift cards
• Loyalty
• Rewards
• Employee management