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CLOVER IMAGING GROUP

MSE Brand Presentation

CLOVER IMAGING GROUP

A B O U T C L O V E R

Founded in 1996, Clover is the global leader in providing businesses with innovative environmental solutions focused on the recovery, remanufacturing, and remarketing of technology assets. Through organic growth and strategic acquisitions, Clover has built a comprehensive and diverse solutions portfolio in the categories of imaging solutions, printer supplies and services, mobile device solutions, telecom hardware, and engineering services for data, wireless, and wireline networks.

• Clover was founded in 1996
• Headquartered in Hoffman Estates, IL (just outside of Chicago)
• Since 2005 Clover has acquired dozens of companies including Dataproducts,

West Point Products, and MSE

• Leading global provider of electronic asset lifecycle management and

innovative environmental solutions

• Largest provider of remanufactured laser and inkjet cartridges and printer parts

globally

• Over one billion in annual revenue
• 38 patented and patent-pending manufacturing production processes
• Largest empty cartridge collector in the industry (more than 7 million assets per

month)

• Proprietary robotics and process automation
• Largest parts distributor (Authorized Parts Reseller for HP and Lexmark)
• Leading Managed Print Services provider with more than 250,000 devices
• World’s largest empties broker to the industry

C O M P A N Y S N A P S H O T

U N R I V A L E D G L O B A L R E A C H

Clover’s global reach extends far beyond North America to Europe, Australia, Asia, and South America, enabling us to contribute to the global growth and success of our clients

20,000 associates More than 60 worldwide manufacturing, distribution, collection, and sales locations ISO 9001 & ISO 14001 certified labs, processing facilities, and manufacturing facilities Manufacturing sites in United States, Mexico, Asia, and Europe (disaster recovery redundancies)

E U R O P E A N R E A C H – E M E A D I S T R I B U T I O N

C O R E V A L U E S

Environmental Sustainability is at the core of our business. And we are steadfastly committed to conserving natural resources and preserving

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environment while providing our customers with total environmental solutions.

ENVIRONMENTAL STEWARDSHIP

Clover diligently works to improve product quality and value through technological innovation, automation, and streamlining manufacturing and distribution processes.

SUPERIOR PRODUCT QUALITY AND VALUE

Clover’s number one priority is serving

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customers. Every person within the Clover

• rganization

is focused

• n

understanding

• ur customers’ needs and

ensuring an

• utstanding

customer experience

RELENTLESS CUSTOMER COMMITMENT

M I S S I O N S T A T E M E N T

The Clover Imaging Group provides unparalleled support, collection opportunities, and solutions to independent dealers, OEMs, and retailers throughout the imaging channel. Our diverse array of products range from remanufactured toner, inkjet, and franking ink. We support these products with a continued investment into engineering and innovation.

MSE BRAND Your Best Alternative to the OEM

M S E B R A N D

MSE, a Clover Imaging Group brand, is recognised for leading the industry in quality and performance. MSE’s pioneering Intelligent Re-Engineering approach employs patented technologies, proprietary processes, and stringent testing methodologies that result in Your Best Alternative to the OEM. Through various product awards and industry publications, MSE brand products have been recognised as the industry leader in toner quality

What sets MSE apart from the competition?

• Intelligent Re-Engineering approach
• SCS Technology
• Advanced Color Technologies
• 99.5% Success Rate
• Patented Technology
• R&D and QC Methodologies

Every aspect of our MSE brand products, from quality and reliability to aesthetics and environmental impact, is thoroughly analysed on an ongoing basis. We look for areas of improvement beyond the industry standard and create ground- breaking technologies to keep pace with OEM design. What Is Intelligent Re-Engineering? Intelligent Re-Engineering is the creation of a new benchmark for quality – an evolution beyond traditional remanufacturing to create a product that stands side by side with the OEM. After benchmarking the OEM, we create proprietary and patented production processes, extensive Quality Control (QC) methodologies, and post-production audit protocols. The end result of these procedures is Your Best Alternative to the OEM. In-House Machine Shop To produce consistent quality, production engineers work to streamline manufacturing processes and to minimise human error through automation. This equipment allows us to reduce labour costs all while improving our industry- leading 99.5% success rate*.

*based on internal data

M S E – I N T E L L I G E N T R E - E N G I N E E R I N G

M S E – R E S E A R C H & D E V E L O P M E N T

Critical Component Analysis

• Roller electrical analysis
• Seal pull force mechanics
• Wiper/OPC torque test metrics
• Toner particle analysis

State-of-the-Art Technology Center

• 15,000 square feet and staffed by 22 electrical and mechanical

engineers and specialists

• 3D component scanning, modelling and animation. Development
• f all circuitry, pneumatic diagrams, and electronic controls for

robotic and automation machinery

• DXF direct import of CAD drawings into CNC machining centers

equipped with automated tool changers to deliver accuracy and efficiency in the machine assembly process

Intensive Life Cycle Analysis

We use accelerated aging to approximate shelf life/stress test metrics. Cartridges are tested to see how seals pull, adhesives hold, and for print quality. This allows us to ensure quality not just today, but over

• time. Vibration testing ensures cartridge continuity during shipping

and a leak-free cartridge.

Intensive Environmental Stress Testing

Not all colour cartridges are created equal. With

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proprietary components and multiple Patented Technologies, MSE brand is manufactured to produce the highest quality replacement colour toner cartridges in the market. Advanced Color Technologies (ACT) is the culmination of years of research, development, and deployed resources with the goal of providing the best alternative to the OEM. We provide the vehicle needed to capture the 90% colour market share owned by the OEM. Our stringent testing ensures consistency and reliability for you and your customers. Our goal is to allow you to sell with confidence knowing that you are offering the most leading edge product in the marketplace today.

M S E – A D V A N C E D C O L O R T E C H N O L O G I E S

MSE brand’s patented Secondary Cleaning System (SCS) is the embodiment of Intelligent Re-Engineering -- the aftermarket's first patented invention of a new critical cartridge component not present in the OEM cartridge! The component, a secondary cleaning roller, keeps the PCR thoroughly clean of toner buildup, which transfers to the OPC and paper through the cartridge's life cycle. This innovation virtually eliminates backgrounding, streaking, and dirty print, which results from toner buildup on the PCR. The results are pristinely clean prints from start to finish! SCS is a scalable technology and can be employed in multiple new and existing cartridges to eliminate these industry-wide issues.

• Reduces backgrounding
• Eliminates streaking and banding
• Eliminates toner buildup on PCR
• Improves overall print quality
• Scalable to various models

M S E – S E C O N D A R Y C L E A N I N G S Y S T E M

The responsibility of the Quality Control Team is to be our in- house, independent testing laboratory. Stringent quality control is enforced during the entire production process, including research and development, product engineering, pilot runs, assembly and deliveries to ensure the quality of our products meets or exceeds OEM performance. Every production phase, from once an empty cartridge is collected for remanufacturing to packaging, is overseen by experienced quality assurance auditors who test and analyse performance against established benchmarks. We guarantee 100% post testing of every cartridge before it leaves our facilities.

M S E – Q U A L I T Y C O N T R O L

M S E – Q U A L I T Y C O N T R O L

1 - DESIGN PROCESS

• Aftermarket components testing
• OEM Benchmarking
• Product testing & approval
• DMI’s, MSDS, BOMs
• Vendor approval
• Packaging Drop testing
• Tooling and technology process set up
• Pilot Run verification and approval

2 - MANUFACTURING PROCESS

• Set up inspection for raw material and

toner

• Inbound performance tests for

components

• Destructive testing
• Operator training verification
• Process line audit
• Life testing
• Optical density & background testing
• 100% post testing
• Final product inspection

3 - PACKING

• Product appearance and cleanliness
• Labelling inspection
• Palletisation inspection

4 - FINAL RELEASE FOR SHIPMENT

• Products will be held offline in isolation

awaiting approval of QC inspector

• Upon approval products will be shipped

M S E A WA R D S

MSE brand focuses not just on delivering a quality product but in taking care of its users long after they buy the product. Our target is to take any product issue or problem that arises and to solve it without delay, minimising the users down time and making sure that the quality of the support is remembered long after the issue is solved. With a product defect ratio up to four times lower than our competitors you may never need to use it.

M S E – P R O D U C T S U P P O R T

Our Product Support department speaks English, Spanish, Italian, French, German, Portuguese, Dutch and Serbian.

DEPARTMENT OPENING HOURS 08:00 to 17:00 Monday to Friday (BST/GMT)

Over the past three to four years, we have seen a welcome interest from OEM’s in defending their intellectual property (IP) and patent rights, with several high profile litigation cases gone through the courts, and this is set to continue. Therefore, it is even more important than ever to choose a remanufactured product very carefully. Clover has made significant infrastructure investments and has built an entire R&D and Engineering team dedicated to ensuring OEM patents are not infringed upon and that every product Clover produces is IP-cleared.

M S E – I N T E L L E C T U A L P R O P E R T Y We are so confident in the integrity of our products that our partners who sell Clover products, including the MSE brand, are fully indemnified against any OEM IP litigation.

MSE brand is backed by a comprehensive 3 year warranty:

• Defective products will be immediately

replaced or refunded

• Printer replacement and engineer visits

are covered subject to warranty terms and conditions NOTE: Using MSE toner cartridges will NOT invalidate your printer warranty. Choose remanufactured MSE toner cartridges and enjoy peace

• f

mind knowing you have the best!

M S E – WA R R A N T Y

MSE toner cartridges are remanufactured using recycled components and recycled packaging materials whenever possible to be truly eco-friendly. With MSE you protect the environment by keeping hundreds of thousands of reusable non-biodegradable materials out of landfills each year. Almost all of the used cartridges needed for remanufacturing are collected through our various innovative and customised recycling programs which are at the heart of our remanufacturing and sustainability efforts. Any part of the original cartridge that cannot be used in the remanufacturing process is recycled or converted to energy. Nothing goes to landfill. MSE cartridges are transported with efficiencies that aim to minimise carbon footprint and are packaged in sustainable packaging.

M S E – E N V I R O N M E N T A L R E S P O N S I B I L I T Y

M S E – P A T E N T S A N D I N N O V A T I O N S

Secondary Cleaning System

• Reduces backgrounding
• Eliminates streaking and banding
• Eliminates toner buildup on PCR
• Improves overall print quality
• Scalable to various models

Ultrasonic Welding Technology

• Eliminates leaking
• Retains OEM appearance
• No clips needed
• Maintains original cartridge critical gap alignment
• Scalable to various models

M S E – P A T E N T S A N D I N N O V A T I O N S

Toner Evacuation Process

• Ensures a leak-free experience
• Evacuates all post-test toner
• Scalable to various models

Cartridge Separation

• Does not remove plastic or cut through realignment

pins

• Retains OEM appearance
• Maintains critical gaps
• Scalable to various models

Certifications

M S E – C E R T I F I C A T I O N S & C O M P L I A N C E S

Compliances

ISO 9001 ISO 14001 Nordic Swan STMC ISO 19798 ISO 19752 RoHS REACH

EXTENSIVE PRODUCT RANGE

MSE has a solution for almost every OEM brand in the laser market.

• Mono laser

Remanufactured and built in state-of-the-art manufacturing facilities

• Colour laser

Developed utilising state-of-the art chemical toner to provide consistent quality and vibrant colours that perform as well as or better than an OEM

• Extended yield laser

Guaranteed higher yields and lower cost-per-page without sacrificing density or print quality

IDEAL FOR OEM CONVERSION

Increase your margins by replacing your low-profit OEM products with MSE brand.

MARKETING SUPPORT

The most comprehensive suite of marketing tools in the industry that helps engage customers and drive profitability. From customised literature and e- blasts to sales training and customised impact videos.

M S E - O V E R V I E W

PAGE YIELD AND PRINT QUALITY

MSE meets or exceed the quality, performance, and page yield of its OEM equivalent at a fraction of the cost. MSE uses the same ISO test protocols as the Original Equipment Manufacturer (OEM) to determine the page yield of our cartridges. These test procedures are ISO 19752 for mono laser cartridges, and ISO 19798 for colour laser cartridges. By qualifying our products using the same ISO test procedures as the OEM, we can guarantee that our cartridges will print as many pages as an OEM cartridge.

EXTENSIVE EMEA DISTRIBUTION

Our strategic distribution locations allow us to reach the vast EMEA territory easily and effectively, which enables you to improve your cash flow by reducing your

• n hand inventory requirements.

SALES SUPPORT

Take advantage of our Sales expertise to develop strategies and market approaches to boost your sales. Organise joint end user calls/presentations, training sessions and factory tours to make the difference with your customers.

M S E - O V E R V I E W

M S E B R A N D

For more information on MSE brand please visit www.mse-europe.com