TeleCare An innovation whose time has come! Peak Performance Group - PowerPoint PPT Presentation

TeleCare An innovation whose time has come! Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

WELCOME TO TELECARE TeleCare is a program designed specifically to save companies and individuals time and money by utilizing technology to provide efficient, immediate access to healthcare solutions and other personal services. TeleCare products can be used via phone, smart phone, tablet or video. Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

What the Experts are Saying….. Using Telemedicine Means Big Savings Towers Watson expects a 68% increase in the number of employers offering telemedicine in 2015 August 11, 2014 (Arlington, VA) “While this analysis highlights a maximum potential savings, even a significantly lower level of use could generate hundreds of millions of dollars in savings,” said Dr. Allan Khoury, a senior consultant at Towers Watson. Thirty-seven percent of employers surveyed said that by 2015 they expect to offer their employees telemedicine consultations as a low-cost alternative to emergency room or physician office visits for nonemergency health issues. Currently, 22% of employers offer such programs. The percentage of employers offering telemedicine is expected to rise from 22% to 37%, a 68% increase . These percentages are based on Towers Watson’s 2014 Health Care Changes Ahead Survey. It is expected that the use of telemedicine will continue to increase, driven by lower costs of telemedicine technology itself and by more insurance companies supporting telemedicine to cut costs. Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

STATE OF HEALTHCARE  Getting well has become extremely inconvenient  Most doctors offices are closed 75% of the hours/week  It can take weeks or even months to see your doctor  80% of adult ER visits are due to lack of access  Additionally, it isn’t cheap  Average family spends $1,730 each year on doctors visits  25% of people skip recommended tests, do not fill R x due to cost  For most people, healthcare reform will inevitably lead to  Increased costs  Longer waits, shorter interactions  Increased stress levels Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

IMPACT: THE AFFORDABLE CARE ACT  Healthcare now a right for all  Est. 30 million Americans will be added to the system  Medical school enrollment has decreased by nearly 52% since 1997  Estimated 100,000 doctor shortfall by 2025  NY Times Article: Doctor Shortage Likely to Worsen With Health Law  Higher Deductibles have become the norm! Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

 PRODUCTIVITY LOSS  $2.7 Trillion… Total U.S. healthcare expenditures in 2011  $225.8 Billion… Annual costs to employers for productivity losses related to personal/family health problems Opportunity is calling!  70 Million… Employees miss work annually due to illness and medical appointments, for a total of 408 Million missed days *Stewart WF, Ricci JA, Chee E, Morganstein D. Lost productive work time costs from health conditions in the United States: results from the American productivity audit. J Occup Environ Med. 2003;45(12):1234-1246 . Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

A NEW PARADIGM  Cell phones (early ’ 80s)  Google (late ’ 90s)  Online banking (past 3 years)  Telemedicine or telehealth (next 5 years!)  4 of 5 office visits can be better handled over the phone  91% of calls solve problem with no need for follow-up  4% of population today, expected to grow to 40% in 2 years Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

HOW IT WORKS You have cold-like symptoms but don’t have the time to sit in an urgent care waiting room. Instead you use us! Step 1. Step 2. Step 3. Medical history Request consult Talk with a physician You are required to complete your You simply log on to your account or A board-certified physician licensed in medical history online, by phone, or call Teladoc, 24/7/365, to request either your state reviews your medical history by faxing a paper form prior to a telephone or video consultation. and provides a consultation over the requesting a consultation. phone or through video, just like an in- person visit. Step 4. Step 5. Step 6. Resolve the issue Continuity of care Follow-up The physician recommends the The physician documents the results of Teladoc sends you a follow up email to right treatment for your medical the consultation in your medical history. ensure that you got the care you issue. If a prescription is necessary, Consultation information can be sent to needed and to see if you have any it is electronically sent to your your primary care physician. feedback on your experience. pharmacy of choice. Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

COMMON USE Top 10 Prescription Diagnoses Management 1. Electronic prescribing  Sinus Problems (SureScripts) or by phone. 2. Urinary Tract Infection  Frequency of prescribing lower than 3. Pink Eye same diagnoses when comparing best 4. Bronchitis provider practices (about 80% vs. 83%) 5. Upper Respiratory Infection Use of antibiotics limited to short  6. Nasal Congestion durations; patient education and 7. Allergies physician reminders for appropriate use 8. Flu No prescribing of DEA-controlled  9. Cough substances, medication for psychiatric illness, or lifestyle drugs. 10. Ear Infection Generic drugs automatically  recommended Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

HIGHEST QUALITY OF CARE Better clinical quality comes from directly managing our own network or physicians. Board-certified Board-certified in internal medicine, family practice, emergency medicine or pediatrics. State-licensed State-licensed in their respective states. Experienced, with an average of 15 years of practice. Experienced 97% U.S. residents, living and working in the United States. U.S. residents Teladoc physician satisfaction rate Verified through the National Practitioner Data Bank (NPDB) and the American Medical Association (AMA) Primary Source Board certification, work history, peer reference, State Verified licenses, monthly state sanction reports, DEA license, criminal and civil background. Credentialed The first and only telehealth company in the US to have a provider credentialing process that is certified by NCQA. *NCQA is the National Committee of Quality Assurance Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

USE TELECARE WHEN YOU:  Need basic medical care 24/7  Don’t want to go to UC/ER  Can’t get a timely appointment with your PCP  Need Rx prescription/refills* for common conditions  Can’t afford your insurance copay or deductible  Can’t take off work or school  Can’t meet face -to-face with physician/specialist  Need medical care access from remote locations  Traveling and in need of medical care *If appropriate Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

WHY TELECARE…..  Licensed physicians available 24/7/365  No waiting rooms, closed offices, or unhealthy waiting rooms  Board certified State Specific Physicians  Answers & treatment in minutes via phone, video or app  Feel better faster! Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

Creating a recipe for success….. Quality + Convenience = Utilization + Savings Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

DELIVERING COST SAVINGS Based on Teladoc reporting. Actual savings may vary based on geography. Productivity savings based on U.S. Dept. of Labor data. Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

How can plan design drive ROI? Our data has proven that lower member copays drive much higher utilization (and, therefore, help reduce avoidable ER claims ). All material proprietary and confidential. Presented by Teladoc, Inc. Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference

Kubi Display With Tablet Health Spot Station Peak Performance Group VA Government Finance Officers’ Association 804-205-5180 info@ppgsolutions.com 2014 Fall Conference