USER SATISFACTION AND EXPERIENCE WITH A TELEHEALTH SYSTEM FOR THE - - PDF document

▶
user satisfaction and experience with a telehealth system
SMART_READER_LITE
LIVE PREVIEW

USER SATISFACTION AND EXPERIENCE WITH A TELEHEALTH SYSTEM FOR THE - - PDF document

Mar 06, 2023 365 likes •532 views

USER SATISFACTION AND EXPERIENCE WITH A TELEHEALTH SYSTEM FOR THE DANISH TELECARE NORTH TRIAL: A THINK-ALOUD STUDY Pernille Heyckendorff Lilholt, Sisse Heiden & Ole K. Hejlesen Department of Health Science and Technology MIE 2014,

slide-1
SLIDE 1

USER SATISFACTION AND EXPERIENCE WITH A TELEHEALTH SYSTEM FOR THE DANISH TELECARE NORTH TRIAL: A THINK-ALOUD STUDY

Pernille Heyckendorff Lilholt, Sisse Heiden & Ole K. Hejlesen Department of Health Science and Technology MIE 2014, Istanbul, 1st of September

slide-2
SLIDE 2

Agenda Introduction Objective Methods Results Discussion on results Concluding remarks

28-08-2014 2

slide-3
SLIDE 3

Introduction

  • Approx

436,000 danes have

28-08-2014 3

slide-4
SLIDE 4

Introduction

Benefits of telehealth [3]:

  • Better outcomes
  • Increased access to healthcare
  • Faster diagnoses
  • Reduction in admissions
  • Cost reduction
  • Mortality reduction
  • Increased quality of life

The large-scale Danish, TeleCare North Trial

28-08-2014 4

[3] Teknologisk Institut, Analyse af potentielle samfundsøkonomiske effekter ved båndbredskrævende telemedicin, 2009.

slide-5
SLIDE 5

Objective

28-08-2014 5

slide-6
SLIDE 6

The telehealth system - Telekit

  • A tablet (Samsung

Galaxy TAB 2)

  • A fingertip pulse
  • ximeter (Nonin, onyx II

% SpO2)

  • A blood pressure monitor

(Model UA-767, plus BT- C)

  • A health scale

28-08-2014 6

slide-7
SLIDE 7

28-08-2014 7

The telehealth system - Telekit

slide-8
SLIDE 8

28-08-2014 8

Methods

A think-aloud test was used to determine user ´s experience

slide-9
SLIDE 9

28-08-2014 9

Methods – Participants

Six participants

  • 3 women, 3 men
  • Average age: 69 years

Two investigators

  • Moderators role: participant information,

explaining pre/post questionnaires, introduction to test, debriefing

  • Observers role: notes, time recordings and
  • bservations
Characteristics Number of participants Severity of COPD (stages): Mild 1 Moderate 1 Severe 4 Oxygen treatment: 4 Knowledge and Experience with IT: Novice 3 User with some knowledge 2 Expert (daily user) 1 Use of IT in general: Rare 1 Monthly 1 Weekly 2 Daily 2
slide-10
SLIDE 10

28-08-2014 10

Methods – Study design

slide-11
SLIDE 11

28-08-2014 11

Results

Think-aloud test and observations

  • All six task were completed
  • Difficulties in getting a reaction from the touch screen
  • Mistakes in the sequence of actions
  • Lack of memory regarding password/user name
  • Low battery condition of the fingertip pulse oximeter
slide-12
SLIDE 12

28-08-2014 12

Results

Satisfaction & usability questionnaire

  • Telekit was easy to use
  • Most people could learn to use Telekit
  • They felt quite confident using Telekit
  • UI functions were well-integrated
  • Varying needs for technical assistance
slide-13
SLIDE 13

28-08-2014 13

Discussion on results

slide-14
SLIDE 14

Discussion - Limitations

28-08-2014 14

slide-15
SLIDE 15

Concluding remarks

  • Telekit has potential to help COPD patients cope with their disease

and to increase patient empowerment

  • The study has provided important information about the satisfaction

and use of Telekit

  • UI design: Keep it simple!
  • A combination of both user testing and inspection methods are

recommended

28-08-2014 15

slide-16
SLIDE 16

Thank you for your attention!

Contact info

PhD student: Pernille Heyckendorff Lilholt, phl@hst.aau.dk, +45 26914860

28-08-2014 16