[PPT] - T a lking a b o ut o pe ra tio ns - I t s wha t we do T ra c e PowerPoint Presentation

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T a lking a b o ut o pe ra tio ns - I t’ s wha t we do

T ra c e y Bra mb le I

wa DOT

Ma y 8, 2018 Na tio na l Ope ra tio ns Ce nte r o f E xc e lle nc e

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Wha t is this T MSO thing ?

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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While o ur dire c to r, Ma rk L
we ,

intro duc e d T SMO to e mplo ye e s using the a c ro nym, he ma de it c le a r.

I n I

wa , it’ s wha t we do .

“T SMO is what we do .”

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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A fo c us o n o pe ra tio ns a s the fo unda tio n o f e ve r

ything we do .

Sa fe ty
Mo b ility

No w le t’ s q uit c a lling it T SMO a nd c a ll it wha t it re a lly is:

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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T he shift fro m a c o nstruc tio n to a n o pe ra tio ns mindse t ne e ds to b e fra me d a s so me thing mo re tha n just a no the r fla vo r-o f-the -mo nth a c ro nym tha t is pe rc e ive d a s g o ing a wa y if pe o ple ig no re it lo ng e no ug h.

In Io wa, we se e T SMO as a fundame ntal shift in o ur c ultur e whe r e e ve r yo ne unde r stands the ir spe c ific r e spo nsibilitie s r e late d to safe mo bility.

Ope r ations is e ve r yone ’s job

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Ope r ations is e ve r yone ’s job

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Culture c ha ng e c a n’ t b e c a rrie d o ut b y c ha mpio ns. E ve ry pa rt o f the a g e nc y ha s to unde rsta nd the b a sic c o nc e pt

f a n o pe ra tio ns fo c us.

Cha ng e in fo c us must b e c o me the fo unda tio n o f ho w we do b usine ss.

Cha mpio ns c o me a nd g o , b ut c ulture c ha ng e is lo ng -la sting – a nd ha rd.

1 2 3

Re a liza tio ns

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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T SMO Str ate gic and Pr

gr

am plans c omple te d. L aunc he d T SMO we bsite .

2016

Subc ommitte e wor k foc use s on initial thr e e

f e ight se r

vic e laye r plans.

2017

T SMO Ste e r ing Committe e for me d.

F e b rua ry 2017

T

ra ffic I nc ide nt Ma na g e me nt

T

ra ve le r I nfo rma tio n

I

T S a nd Co mmunic a tio ns

2018

Communic ation and tr aining plans finalize d and se r vic e laye r plan de ve lopme nt c ontinue s.

Wo rk Zo ne ma na g e me nt
Co nne c te d a nd Auto no mo us

Ve hic le s

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Yo u sho uld

kno w wha t yo u wa nt to c o mmunic a te

be fo r e yo u

sta rt ta lking .

Wha t’ s the re to ta lk a b o ut?

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Wha t’ s the re to ta lk a b o ut?

Stra te g ic Pla n

Hig hlig hts I

wa ’ s c ha lle ng e s, ma ke s the c a se fo r T

SMO, a nd de sc rib e s the visio n, missio n, g o a ls, a nd stra te g ic o b je c tive s fo r T SMO.

Pro g ra m Pla n

Co mpa nio n to the stra te g ic pla n a nd pro vide s the struc ture fo r a c o mpre he nsive T SMO pro g ra m. I t o utline s the pro g ra mma tic

b je c tive s, stra te g ie s, pro c e sse s, pro c e dure s, a nd re so urc e s

ne e de d to de live r the visio n a nd g o a ls o f the T SMO Stra te g ic Pla n.

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Wha t’ s the re to ta lk a b o ut?

While b o th the Stra te g ic Pla n & Pro g ra m Pla n a re vita l, the y sho uld ha ve a wa rning la b e l…

“Ma y c a use dro wsine ss.”

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Wha t’ s the re to ta lk a b o ut?

Me a nwhile … so me wha t mo re inte re sting a re

ur Se rvic e L

a ye r Pla ns – ta c tic a l a nd pra c tic a l.

Opportunitie s a nd Cha lle ng e s – I

nc lude s a ma pping o f re le va nt stra te g ic g o a ls a nd pro g ra m o b je c tive s. De ve lo p se rvic e la ye r

b je c tive s tha t suppo rt the stra te g ic g o a ls a nd pro g ra m
b je c tive s.
De sc ription of E

xisting Se rvic e s, Ac tivitie s a nd Proje c ts – Pro vide s

a de ta ile d de sc riptio n o f e xisting se rvic e s, a c tivitie s a nd c o mple te d de plo yme nt pro je c ts.

E

xisting Conditions – An a sse ssme nt o f re la te d e xisting

c o nditio ns.

Ga p Ana lysis – De ve lo p a nd a pply a na lysis c rite ria to ide ntify

whe re se rvic e s a nd o the r ne e ds a re unme t.

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Wha t’ s the re to ta lk a b o ut?

T he se pla ns still do n’ t g e t to the b urning q ue stio n:

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Wha t’ s the re to ta lk a b o ut?

T his is whe re a ste e ring c o mmitte e (the thinke rs) c o me s in ha ndy.

20ish me mb e r g ro up me e ting

mo nthly to pro vide g uida nc e

Me mb e rs we re le a de rs (func tio na l
r na me d) o f b usine ss units a c ro ss

the a g e nc y

Pro vide s a va rie ty o f o pinio ns

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Wha t’ s the re to ta lk a b o ut?

Wha t the ste e ring c o mmitte e do e s:

Pro vide s g uida nc e a nd dire c tio n b y prio ritizing a nd imple me nting the T SMO Pla n:

Annual Ac c o mplishme nt Ye ar

Plan – Prio ritize a c tio ns b y

fisc a l ye a r a nd tra c k q ua rte rly pro g re ss

T

r aining - Prio ritize a nd a utho rize c urric ulum de ve lo pme nt

a nd de live ry

Po lic y/ Pr
c e dur

e - Pro vide fe e db a c k a nd g uida nc e o n

dra ft T SMO-re la te d po lic ie s, pro c e dure s, instruc tio na l me mo ra nda , o r o the r T SMO po lic y do c ume nts

E

stablish subc o mmitte e s to le a d de ve lo pme nt o f spe c ific

a c tio ns, a c tivitie s, pro je c ts, pla ns, o r se rvic e s.

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Wha t’ s the re to ta lk a b o ut?

Sub c o mmitte e s (the do e rs)

He re ’ s a no ve l ide a … fo r a c o mmunic a tio ns sub c o mmitte e ,

ge t yo ur c o mmunic atio ns staff o n bo ar d.

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Pre a c h to the c ho ir first

All dire c te d c o mmunic a tio ns e ffo rts to this po int ha ve b e e n inte rna l. We pla n to e ng a g e pa rtne rs o nc e we ’ re c e rta in o ur

wn fo lks “g e t it.”

Who do yo u ta lk to first?

(e sta b lish yo ur a udie nc e )

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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– F

r a ll c o mmunic a tio ns, fo c us o n a nswe ring the b urning

q ue stio n: “Why sho uld I c a re ? ”

– I

nc lude a t le a st o ne stra te g ic g o a l/ o b je c tive in e ve ry c o mmunic a tio ns e ffo rt.

Why sho uld I c a re ?

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Ye s

– F

r us, ma na g e me nt dro ve the initia l

disc ussio n, b ut it mo ve d b o th fro m the to p do wn a nd fro m the b o tto m up.

Dire c to r’ s re po rt
I

nte rna l b lo g po sts

Sta ff invo lve me nt in se rvic e la ye r pla ns

T

p do wn o r b o tto m up?

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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I

nitia l intro duc tio n o f “T SMO” to a ll e mplo ye e s c a me fro m o ur dire c to r in his wide ly re a d mo nthly re po rt in Se pte mb e r 2017.

“T SMO is a c o nc e rte d and pro ac tive e ffo rt to o pe rate the syste m at its hig he st and b e st c apac ity. I t re sts o n a frame wo rk fo rme d b y the inte rse c tio n o f ro ad we athe r manag e me nt, traffic c o ntro l, traffic inc ide nt manag e me nt, and wo rk zo ne manag e me nt, and to uc he s almo st e ve rything we do – fro m de sig n, to fie ld mainte nanc e , to ho w we c le ar c rashe s and o b struc tio ns, and to ho w we he lp strande d mo to rists. T SMO is an e sse ntial part o f de live ring safe mo b ility, and whe n do ne we ll it re duc e s c rashe s and inc re ase s flo w and c apac ity witho ut adding lane mile s o f ro ads.”

Mark L
we

T

p do wn

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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– Blo g po sts re la te d to wha t we a s a nd

a g e nc y do a nd unde rsc o re s the q ue stio n “Why sho uld I c a re .” No t o ne me ntio n the a c ro nym T SMO.

http:/ / www.tra nspo rta tio nma tte rs.io wa do t.g o v/

– Ove rvie w o f wha t it me a ns to fo c us o n o pe ra tio ns – I

nte llig e nt wo rk zo ne te c hno lo g y

– T

ra ffic inc ide nt ma na g e me nt

– Virtua l we ig h sc a le te c hno lo g y – Auto no mo us ve hic le s

Bo tto m up

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Upc o ming po st fo llo wing the pro c e sse s

re la te d to a b ridg e hit a nd ho w tha t pro c e ss ha s the po te ntia l to to uc h ne a rly e ve ry b usine ss unit in the o rg a niza tio n.

Bo tto m up

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Be c a use we b site s ne e d lo ve , to o …

– https:/ / io wa do t.g o v/ tsmo

Quic k sho ut o ut

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Do c ume nting suc c e sse s

– Ac c o mplishme nt ye a r pla ns

T

he ste e ring c o mmitte e is wo rking o n its fo urth a c c o mplishme nt ye a r pla n, whic h se ts o ut mo re tha n 20 g o a ls to b e a c c o mplishe d in fisc a l ye a r 2019.

Co mmunic a tio ns g o a l is to pro mo te the se mo re dilig e ntly.

And a no the r S/ O

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Sub tle c ha ng e s to o ur b ra nding to a lig n with o ur fo c us

2014 - 2018 2018 and be yond

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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– T

he purpo se o f o ur tra ining pla n is to pro vide a fra me wo rk fo r pro viding sustaine d o pe ra tio ns tra ining within the a g e nc y fo r

all e mplo ye e s. T

he pla n b uilds o n b e st pra c tic e s a nd sta rts to b uilds a n o rg a niza tio na l c ulture . I t is inte nde d to pro vide g uida nc e a nd e duc a tio n to he lp e mplo ye e s unde rsta nd:

Wha t is I
wa DOT

’ s o pe ra tio ns fo c us?

Wha t do e s ha ving a n fo c us o n o pe ra tio ns me a ns to

da ily jo b func tio ns?

T ra ining

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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T ra ining

Ope r ations T r aining le ve ls Pr

pose d audie nc e s

Ne w E mploye e Or ie ntation Dura tio n: 5-10 minute s F

rma t: We b ina r lo g g e d in Io wa DOT
U

De sc riptio n: Pro vide a b rie f o ve rvie w o f o pe ra tio ns a t a ve ry hig h le ve l. All ne w e mplo ye e s Ope r ations 101 On- L ine or in- pe r son T r aining Dura tio n: 2 ho urs Dura tio n: A se rie s o f a b o ut 4-30 minute mo dule s tha t c o ve r the b a sic s o f o pe ra tio ns F

rma t: We b ina r o r in-pe rso n tra ining with sc o re d q uizze s

De sc riptio n: Pre limina ry list o f mo dule s inc lude : Intro duc tio n to o pe ra tio ns, the ro le o f the T

MC. Ho w o pe ra tio ns impa c t ho w we

pla n pro je c ts. Ho w a fo c us o n o pe ra tio ns impa c ts ho w we de sig n pro je c ts. Ho w we ma na g e the tra nspo rta tio n ne two rk to pro vide sa fe ty a nd mo b ility. Offic e o f: L

c a tio n & E

nviro nme nt Drive r & Ide ntific a tio n Se rvic e s Avia tio n Ra il T ra nspo rta tio n Org a niza tio na l Impro ve me nt Rig ht o f wa y L

c a l Syste ms

Co ntra c ts Pro g ra m Ma na g e me nt Ope ra tio ns & F ina nc e Divisio n Info rma tio n T e c hno lo g y Divisio n Bure a u o f Inve stig a tio n & Ide ntity Pro te c tio n F ie ld sta ff – c le ric a l Ope r ations 201 Advanc e d On- L ine or in- pe r son T r aining Dura tio n: 3 ho urs+ - A se rie s o f a b o ut 6-30 minute mo dule s tha t c o ve r the b a sic s o f o pe ra tio ns T ra ffic Critic a l pro je c ts, T ra ve le r info rma tio n a t Io wa DOT , IT S F ie ld De vic e De sig n, IT S Co mmunic a tio ns De sig n, IT S Ma inte na nc e , IT S Da ta Ma na g e me nt – Pro vide o ve rvie w o f ho w Distric t o pe ra tio ns sta ff a re e xpe c te d to c o o rdina te a c tivitie s with c e ntra l

ffic e inc luding : b udg e ting , pla nning a nd o pe ra tio ns, pro je c t de sig n, T

ra ffic Inc ide nt Ma na g e me nt, E me rg e nc y Ma na g e me nt, MDST c o o rdina tio n, e tc . Offic e o f: Re se a rc h a nd Ana lytic s T ra nsit Ve hic le a nd Mo to r Ca rrie r Se rvic e s De sig n Bridg e s & Struc ture s Co ntra c ts Syste ms Pla nning Co nstruc tio n & Ma te ria ls (Ame s) Pro g ra m Ma na g e me nt Co nstruc tio n & Ma inte na nc e fie ld sta ff. E ng ine e ring o pe ra tio ns te c hnic ia ns Ope r ations 301 - Basic Iowa Ope r ations Ac ade my Dura tio n: 2-4 da ys F

rma t: Co mb ina tio n o f L

e c ture s, Gro up E xe rc ise s, a nd a t le a st o ne fie ld visit De sc riptio n: In de pth tra ining o n a ll a spe c ts o f o pe ra tio ns inc luding pre se nta tio n b y na tio na l sub je c t ma tte r e xpe rts. Po te ntia lly wo rk with Unive rsity o f Ma ryla nd to b e mo de le d a fte r Na tio na l Ops. Ac a de my T ra ining c o uld e xte nd to o the r pa rtne rs o utside DOT . Offic e o f Stra te g ic Co mmunic a tio ns Mo to r Ve hic le E nfo rc e me nt Syste ms Ope ra tio ns Bure a u Distric t E ng ine e rs Assista nt Distric t E ng ine e rs Distric t ma inte na nc e ma na g e rs Distric t o pe ra tio ns ma na g e rs

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

28

K e y c o mmo n e le me nts o f tra ining b e g inning with Ope ra tio ns 101:

– I

nte ra c tive – e ithe r Skype o r in-pe rso n tra ining (no vide o , no we b ina r)

– Ge a re d to wa rd e a c h g ro up’ s func tio n

within the a g e nc y

T ra ining

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Co mmunic a tio ns: Wha t, whe n, whe re , why a nd to who m

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Cha lle ng e :

– Ho w to ma ke the vide o ve nue o r in-

pe rso n tra ining susta ina b le with ne w e mplo ye e s e nte ring o ur wo rkfo rc e a nd c urre nt e mplo ye e s tra nsfe rring to diffe re nt wo rk units.

T ra ining

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T r ac e y Br amble 515- 239- 1314 tr ac e y.br amble @iowadot.us

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