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Sutton Local Committee
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Advice Link Partnership Sutton - ALPS LB Sutton Contract ALPS provided by: Citizens Advice Sutton Sutton Carers Centre Age UK Sutton
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Sutton Page 7 Local Committee Agenda Item 6 1 Agenda Item 6 - - PowerPoint PPT Presentation
Sutton Page 7 Local Committee Agenda Item 6 1 Agenda Item 6 - - PowerPoint PPT Presentation
Sutton Page 7 Local Committee Agenda Item 6 1 Agenda Item 6 Advice Link Partnership Sutton - ALPS LB Sutton Contract Page 8 ALPS provided by: Citizens Advice Sutton Sutton Carers Centre Age UK Sutton 2 Citizens Advice Sutton contract
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Citizens Advice Sutton contract with LB Sutton Substantial ‘added value’ from services funded by
- ther sources, including Sutton Library & Heritage
Services and from contribution of volunteers One phone number – 020 8254 2616 to access multiple services One website – www.suttonalps.org.uk for information and contact Multiple locations providing information and access
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Other partners
British Sign Language Advice Live well Sutton Uplift Advicelink partner agencies: Sutton Mental Health Foundation, Refugee Migrant Network Sutton Other local voluntary organisations
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Enquiry types
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Welfare Benefit enquiries
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Housing enquiries
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Debt enquiries
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Financial gains for clients
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Ethnicity
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Age
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Faith and belief
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Accommodation type
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Relationship Status
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Case study (1)
Enquiry Area Other (Grant) Client profile Client is 53 year old. She had been temporarily rehoused in Sutton following a fire in her previous accommodation. Client had no insurance to cover the loss of household items. Client had four children staying with her. Problem Client was looking for help to obtain funds to replace essential furniture when she would move back to her home. How CAS helped Adviser assisted with application to a local grant making
- charity. This was successful and Client was provided with
funds for essential items.
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Case study (2)
Enquiry Area Debt Client profile Client is 58 year old. She was living with her with adult children in leasehold accommodation. Client has a mortgage. Problem Client needed help with her debts, including one relating to arrears from her ground rent and also mortgage arrears. How CAS helped Client advised on forfeiture proceedings. Signposted Client to the Leasehold Advisory Service. Helped Client to produce a financial statement which showed a substantial shortfall each
- month. Adviser gave Client advice on dealing with priority
and non-priority debts and the options for dealing with those
- debts. Adviser identified that client was entitled to help with
housing costs through Universal Credit.
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Case study (3)
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Enquiry Area Benefit Client profile Client is 55 year old lady living in Council accommodation with husband and disabled daughter. Client is full time carer for her daughter. Problem Client was referred to Citizens Advice through Sutton Carers Centre, initially for a benefits check. Client’s husband recently suffered a cardiac arrest that led to cognitive impairments. How CAS helped Adviser identified that Client could be entitled to PIP & ESA plus UC Housing Element. These resulted in potential benefit gains of around £27,500 for Client’s family. Client would also be entitled to £300 every twelve months from the Carers Flexi Fund.
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www.suttonalps.org.uk 020 8254 2616
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