Successfully Rolling Out a New Curriculum in California California - PowerPoint PPT Presentation

Successfully ¡Rolling ¡Out ¡a ¡ New ¡Curriculum ¡in ¡California California Motorcyclist Safety Program Motorcyclist Training Course

Today’s Talk § The bid, the contract, what Total Control brought to the table § The training; transition training and new instructor training § The management, working with the state and sites § How to choose a curriculum vendor

What We Did § Won the bid to manage the CMSP § Transitioned to new curriculum § Got up and running quickly and continue to work with sites § Trained 388 Instructors in 10 months § Will train 50,000+ students this year

The Contract § CHP made some changes to its IFB for 2015–2018 § Curriculum • Meets the NHTSA National Standard • Modifiable to meet CHP objectives within 30 days • California-specific (content and naming)

The Contract § CHP made some changes to its IFB for 2015–2018 § Livescan (fingerprinting) for all office personnel § Insurance requirements (added coverages)

We Won! § November 2014 Award § “There’s a form you have to sign.” § January 14, 2015 Contract Signed § First classes January 16 § 164 MTC instructors trained by January 31!

Total Control History § 16 years of success with intermediate and advanced training § Civilian § Military § International § 100,000+ copies of Total Control sold in five languages

Total Control Philosophy § Customer centric for all stakeholders § Spirit of Collaboration § Open communication at all levels § Transparency § Continuous Improvement § Custom tailored to customers § Quick turnaround of updates (electronic) § Consistency and Clarity § Risk vs. Reward § Risk put in is valued (in both directions)

Suite of Courses § CMSP Motorcyclist Training Course (CA-specific) (Total Control Beginner Riding Clinic) § Intermediate Riding Clinic § Advanced Riding Clinic, I and II § Track Clinic § Suspension Clinic § 3-Wheel Clinic (in development)

The Team § Lee Parks—President § Bobbie Carlson—PM § Stacey “Ax” Axmaker—Lead Instructor Trainer § David Beyer—Deputy PM § Steven Zarbatany—Software Czar § Janice Bagley—Insurance Queen § Tom Edgar—Range Manager § Ray Pierce—Range Designer § Transition Team § Dave Saam, Colleen Sepulveda, Jed Duncan, Leon Winfrey, Dave Bianco, Kevin Frantum, Earl Damron, Charles Norwood § Christie Ung—Office Manager

The Training § Transition training § New instructor training § Alignment between training and QA § Instructor expectations § Leadership and communication § Modeling § Customer service

The Curriculum § Content § Motorcycling is 27x more dangerous § Mental state—Fear § Smart Rider Commitments § Statistics on gear (helmet impacts, armor, boots, etc.) § Encourage advanced training

Cornering Focus (crash data) § Approx. 6 miles of cornering practice § SPAT (Speed, Position, Aim, Turn) § Lean then roll; roll then lean—it’s all good § Brief talk about trail braking (but not taught at the beginner level)

Resources § Instructor newsletter § Audio and video samples § Protocols § 24/7 access to management!

The Management § Site sponsors, contractors, CHP, leadership team § Some bumps along the way–overall good § Feedback from students/site sponsors § Insurance options—Janice Bagley

The Management § REMS gov § Statewide accountability and control of rider training data § REMS gov dt—desktop • Sponsors, instructors, sites, courses, certificates, DMV DL389, incidents, etc. § Data validation and integrity • RTFT • Zero Defect

The Management § REMS gov § Student registration system neutral • EDI—electronically transmit training data – CSV – Business rules • REMS sz—sponsor zone – On line portal – Data entry – Reporting – Online help

The Management § REMS sz—Sponsor Training § Webinar § Online registration § Three sponsors per training session § Hands on training § Hyper-focus support

The Management § REMS iz—instructor zone § Instructor on line resource • Personal profile management • Course certification dashboard • Notifications and reporting § REMS gz—government zone § CHP on line inquiry and reporting tool • Sponsors, instructors, students • DMV DL389 • Graph reports

The Management § REMS ir—incident report manager § Online tool § Linked to class and student data § Data validation and integrity § REMS survey § On line QA and information gathering tool § Integrates with student and sponsor data § MBE practice • User defined thresholds • Alarms

Some Results So Far § In-course crashes down § Mileage per class up § Plans for winter, 2016 and beyond § Instructor updates § Test Ride Clinic § More Riding Clinic § IRC, ARC I and II

Meet the Sponsors § David Cooper § Charlie Fernandez § Bekki Davis § David Bianco § Tom Edgar

Choosing a Vendor § You have a choice! Choose wisely. § Comparison Worksheet § Great for choosing a vendor and for writing RFPs/IFBs

Questions? Contact info § Lee Parks—lee@totalcontroltraining.net § Bobbie Carlson—bobbie@totalconroltraining.net § Stacey “Ax” Axmaker—ax@totalcontroltraining.net Total Control Training, Inc. 15329 Bonanza Road, Ste. B Victorville, CA 92392