Student Services Student Services Personal Tutor Training: Pastoral Student Services
Student Services Student Information Desk • Ground Floor, Student Information Centre • Information on a range of topics including; *Council Tax Exemption Certificates * Information on EMCs • Point of contact for other Student Services Teams; *Accommodation *Money Advice Team *Student Wellbeing Team *Inclusion Team • studentservicesdesk@edgehill.ac.uk • https://www.edgehill.ac.uk/studentservices/student-information-desk/ Student Services
Student Services Money Advice Team • Four drop in sessions per week • Financial health checks • Budgeting advice • Hardship Fund applications • Additional financial support • Based in Student Information Centre • moneyadvice@edgehill.ac.uk • https://www.edgehill.ac.uk/studentservices/moneyadvice/ Student Services
Student Services Inclusion Team • Information, guidance, support for students with disabilities • Assistance with applying for Disabled Students Allowance • Liaison with academic departments • Close working with SPLD Team • Based in Student Information Centre • Inclusionteam@edgehill.ac.uk • https://www.edgehill.ac.uk/studentservices/inclusive/ Student Services
Student Services Accommodation Team • Enquiries, room allocation • Disciplinary issues • On and off campus issues • Campus Life roles • Close working with Campus Support + Student Wellbeing Team • Based in Student Information Centre • SS-Accommodation@edgehill.ac.uk • https://www.edgehill.ac.uk/undergraduate/accommodation/ Student Services
Student Counselling Team Services • Drop in ( 20 min slots ) between 2.00 – 3.00 daily Mon- Fri (term-time only) • Appointments - No referral needed, students can book appointment by email, phone or in person. Evening or early morning appointments available • Workshops including; ‘Why Worry,’ ‘Confidence Building,’ ‘Mindfulness,’ ‘Overcoming Procrastination.’ • Based in Milton House, on Ruff Lane • Counselling@edgehill.ac.uk • http://www.edgehill.ac.uk/studentservices/counselling/ Student Services
Student Student Wellbeing Team Services • Wellbeing assessments • Close working with internal + external teams • Risk management • Liaison, joint working with academic departments • Proactive mental health and wellbeing campaigns/promotion • Fitness to Study • Based in the Student Information Centre • studentwellbeing@edgehill.ac.uk • https://www.edgehill.ac.uk/studentservices/the-health-well-being- centre/ Student Services
Student Chaplaincy Services • Supports students/staff of all faiths + none • Confidential, non-judgemental service from spiritual perspective • Pastoral guidance, support and encouragement • Information/advice re faith, issues it may raise • Bereavement support • Prayer • Signposting • Links to local faith communities • Meetings/events • chaplaincy@edgehill.ac.uk • https://www.edgehill.ac.uk/studentservices/chaplaincy/chaplaincy- service/ Student Services
Student Fitness to Study Services • First introduced 14/15 • Student Wellbeing + senior Student Services manager • Close collaboration with department • Three stages • Supportive process • Early referral encouraged • Policy and further training available Student Services
Student Services Academic Registry • Central support service, facilitating student journey • Enrolment, Council Tax Exemption Certificates, course confirmation letters, Student Census • Programme Management, Timetables • Student Records • Invoicing + collection of tuition fees, payment of Bursaries, admin of Scholarships • Examinations • Progression + Award Boards • Results notification + Certification • Academic Appeals • Graduation • Fitness for Practice Student Services
Student Services Academic Registry Students may encounter circumstances that adversely impact on their ability to successfully undertake their studies. Academic Registry is responsible for the administration of a number of schemes that the University has developed to support students through these periods. These include; • Academic Appeals • Intercalation (Taking Time Out) • Repeating Years • Deferring Assessment (EMC) • Withdrawal Information on all of these processes, including deadlines for submission during the academic year, are available on the Academic Registry webpages https://www.edgehill.ac.uk/registry/assessment-and-results/difficulties/ Student Services
Student Services Academic Registry • For students who are not attending it is essential that Academic Registry are informed as soon as possible • This is a key requirement for Government and University financial planning. • It also helps to ensure students are not liable for tuition fee and maintenance loan costs if they have dis-engaged from the programme and the University does not make a bursary or Scholarship payment to them. • A Student Census is conducted three times during each academic session, briefing notes in relation to the Student Census can be accessed via the Academic Registry webpages at https://www.edgehill.ac.uk/registry/academic- registry-timeline-staff/ • It is important that students no longer attending are reported via the Census or outside of these dates directly to Academic Registry. Student Services
Student Services Advice and Guidance • If in doubt, ask! • Happy to help • Signposting and Referral • Early intervention is crucial • studentservicesdesk@edgehill.ac.uk • https://www.edgehill.ac.uk/studentservices/student-information-desk/ Student Services
Student Services Professional Boundaries • What are they? • Why are they important? • What happens if you work outside of boundaries? • How to maintain boundaries • What to do if you are concerned about boundaries Student Services
Student Services Professional Boundaries • Prolonged contact with a student can mean you get to know them particularly well & want to help them as much as possible • Students with complex needs may burn out the most diligent of people. At times, they may lack interpersonal skills & therefore, won’t appreciate boundaries • It is important to take this into consideration when establishing boundaries for your working relationship • Clearly established limits allow safe connections between staff members & students & ensure the student has a clear understanding of the limits & responsibilities of your role Student Services
Student Services Advantages of Boundaries “Healthy boundaries build trust, which is crucial for effective relationships.” (Whitfield, 1993) • Helps to keep people in appropriate roles • Provides an opportunity to role model healthy communication & professional relationships • Helps to avoid the “rescuer” role • Allows us to stay focused on our responsibilities to the student and the provision of helpful & appropriate services • Reduces personal stress & prevents burn out • Protects the self by setting limits & increasing the effectiveness of interactions. Student Services
Student Services Working Outside of Boundaries • The student does not feel empowered to change their unhealthy behaviours • Doing too much for students can mean they miss out on the opportunity to master new skills • Student becomes dependent on staff member • Leads to compassion fatigue • Student may feel poorly served • Staff member may act unethically • Reputation of staff member and team may be compromised Student Services
Student Services Maintaining Boundaries • Clearly outline your role, availability & the best ways to communicate with you. • Set clear boundaries, without feeling guilty, fearful, or doubting yourself. • Communicate these boundaries clearly from the start. • Check the student understands the boundaries set out. Ask them to clarify what you’ve discussed and agreed . • Consider what you can tolerate/accept and what makes you feel uncomfortable or stressed. • Recognise limits and expertise (particularly if you have additional qualifications/skills) • Try not to aim to ‘solve the problem’ for students with mental health issues - it can make us feel inadequate/upset if we aim to and are not able to do so. Student Services
Student Services Maintaining Boundaries • Establish clear guidelines and procedures when it comes to onward referrals • Practice being self-aware and identifying whether your boundaries are still in place • Self-care (putting yourself first): the more we do this, the stronger our need and motivation to set boundaries becomes • Assertiveness: Creation of boundaries is one step but following them through is another • Don’t mind read: others may not be aware that they are crossing boundaries • Address boundaries issues early. Emphasise the importance of maintaining healthy boundaries. • Take a direct approach with those students who may be invested in forming and maintaining unhealthy boundaries. Student Services
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