[PPT] - Student Services Personal Tutor Training: Pastoral Student Services PowerPoint Presentation

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Student Services

Student Services Personal Tutor Training: Pastoral

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Student Services

Ground Floor, Student Information Centre
Information on a range of topics including;

*Council Tax Exemption Certificates * Information on EMCs

Point of contact for other Student Services Teams;

*Accommodation *Money Advice Team *Student Wellbeing Team *Inclusion Team

studentservicesdesk@edgehill.ac.uk
https://www.edgehill.ac.uk/studentservices/student-information-desk/

Student Information Desk

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Student Services

Four drop in sessions per week
Financial health checks
Budgeting advice
Hardship Fund applications
Additional financial support
Based in Student Information Centre
moneyadvice@edgehill.ac.uk
https://www.edgehill.ac.uk/studentservices/moneyadvice/

Money Advice Team

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Student Services

Information, guidance, support for students with disabilities
Assistance with applying for Disabled Students Allowance
Liaison with academic departments
Close working with SPLD Team
Based in Student Information Centre
Inclusionteam@edgehill.ac.uk
https://www.edgehill.ac.uk/studentservices/inclusive/

Inclusion Team

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Student Services

Enquiries, room allocation
Disciplinary issues
On and off campus issues
Campus Life roles
Close working with Campus Support + Student Wellbeing Team
Based in Student Information Centre
SS-Accommodation@edgehill.ac.uk
https://www.edgehill.ac.uk/undergraduate/accommodation/

Accommodation Team

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Student Services

Drop in ( 20 min slots ) between

2.00 – 3.00 daily Mon- Fri (term-time only)

Appointments - No referral needed, students can book

appointment by email, phone or in person. Evening or early morning appointments available

Workshops including; ‘Why Worry,’ ‘Confidence Building,’

‘Mindfulness,’ ‘Overcoming Procrastination.’

Based in Milton House, on Ruff Lane
Counselling@edgehill.ac.uk
http://www.edgehill.ac.uk/studentservices/counselling/

Counselling Team

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Student Services

Wellbeing assessments
Close working with internal + external teams
Risk management
Liaison, joint working with academic departments
Proactive mental health and wellbeing campaigns/promotion
Fitness to Study
Based in the Student Information Centre
studentwellbeing@edgehill.ac.uk
https://www.edgehill.ac.uk/studentservices/the-health-well-being-

centre/

Student Wellbeing Team

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Student Services

Supports students/staff of all faiths + none
Confidential, non-judgemental service from spiritual perspective
Pastoral guidance, support and encouragement
Information/advice re faith, issues it may raise
Bereavement support
Prayer
Signposting
Links to local faith communities
Meetings/events
chaplaincy@edgehill.ac.uk
https://www.edgehill.ac.uk/studentservices/chaplaincy/chaplaincy-

service/

Chaplaincy

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Student Services

First introduced 14/15
Student Wellbeing + senior Student Services manager
Close collaboration with department
Three stages
Supportive process
Early referral encouraged
Policy and further training available

Fitness to Study

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Student Services

Academic Registry

Central support service, facilitating student journey
Enrolment, Council Tax Exemption Certificates, course confirmation letters,

Student Census

Programme Management, Timetables
Student Records
Invoicing + collection of tuition fees, payment of Bursaries, admin of Scholarships
Examinations
Progression + Award Boards
Results notification + Certification
Academic Appeals
Graduation
Fitness for Practice

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Student Services

Academic Registry

Students may encounter circumstances that adversely impact on their ability to successfully undertake their studies. Academic Registry is responsible for the administration of a number of schemes that the University has developed to support students through these periods. These include;

Academic Appeals
Intercalation (Taking Time Out)
Repeating Years
Deferring Assessment (EMC)
Withdrawal

Information on all of these processes, including deadlines for submission during the academic year, are available on the Academic Registry webpages https://www.edgehill.ac.uk/registry/assessment-and-results/difficulties/

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Student Services

Academic Registry

For students who are not attending it is essential that Academic Registry are

informed as soon as possible

This is a key requirement for Government and University financial planning.
It also helps to ensure students are not liable for tuition fee and maintenance

loan costs if they have dis-engaged from the programme and the University does not make a bursary or Scholarship payment to them.

A Student Census is conducted three times during each academic session,

briefing notes in relation to the Student Census can be accessed via the Academic Registry webpages at https://www.edgehill.ac.uk/registry/academic- registry-timeline-staff/

It is important that students no longer attending are reported via the Census or
utside of these dates directly to Academic Registry.

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Student Services

If in doubt, ask!
Happy to help
Signposting and Referral
Early intervention is crucial
studentservicesdesk@edgehill.ac.uk
https://www.edgehill.ac.uk/studentservices/student-information-desk/

Advice and Guidance

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Student Services

What are they?
Why are they important?
What happens if you work outside of boundaries?
How to maintain boundaries
What to do if you are concerned about boundaries

Professional Boundaries

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Student Services

Prolonged contact with a student can mean you get to know them particularly

well & want to help them as much as possible

Students with complex needs may burn out the most diligent of people. At

times, they may lack interpersonal skills & therefore, won’t appreciate boundaries

It is important to take this into consideration when establishing boundaries for

your working relationship

Clearly established limits allow safe connections between staff members &

students & ensure the student has a clear understanding of the limits & responsibilities of your role

Professional Boundaries

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Student Services

“Healthy boundaries build trust, which is crucial for effective relationships.” (Whitfield, 1993)

Helps to keep people in appropriate roles
Provides an opportunity to role model healthy communication & professional

relationships

Helps to avoid the “rescuer” role
Allows us to stay focused on our responsibilities to the student and the provision of

helpful & appropriate services

Reduces personal stress & prevents burn out
Protects the self by setting limits & increasing the effectiveness of interactions.

Advantages of Boundaries

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Student Services

The student does not feel empowered to change their unhealthy

behaviours

Doing too much for students can mean they miss out on the
pportunity to master new skills
Student becomes dependent on staff member
Leads to compassion fatigue
Student may feel poorly served
Staff member may act unethically
Reputation of staff member and team may be compromised

Working Outside of Boundaries

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Student Services

Clearly outline your role, availability & the best ways to communicate with you.
Set clear boundaries, without feeling guilty, fearful, or doubting yourself.
Communicate these boundaries clearly from the start.
Check the student understands the boundaries set out. Ask them to clarify what

you’ve discussed and agreed.

Consider what you can tolerate/accept and what makes you feel uncomfortable or

stressed.

Recognise limits and expertise (particularly if you have additional

qualifications/skills)

Try not to aim to ‘solve the problem’ for students with mental health issues- it can

make us feel inadequate/upset if we aim to and are not able to do so.

Maintaining Boundaries

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Student Services

Establish clear guidelines and procedures when it comes to onward referrals
Practice being self-aware and identifying whether your boundaries are still in place
Self-care (putting yourself first): the more we do this, the stronger our need and

motivation to set boundaries becomes

Assertiveness: Creation of boundaries is one step but following them through is

another

Don’t mind read: others may not be aware that they are crossing boundaries
Address boundaries issues early. Emphasise the importance of maintaining healthy

boundaries.

Take a direct approach with those students who may be invested in forming and

maintaining unhealthy boundaries.

Maintaining Boundaries

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Student Services

Identify any existing unhealthy boundaries and discuss with student, identifying ways

to avoid this happening again in the future

Identify the unhelpful behaviours and agree upon alternative behaviours to replace

them with.

Set firm limits with the student and be prepared to reinforce them. Refer back to

alternative behaviours agreed.

If you are finding boundaries difficult, seek support and advice from colleagues, line

management, student wellbeing.

Refer student to appropriate specialist team/agency early on. Don’t be afraid to

identify what you do/don’t do and what the specialist team does/doesn’t do.

Concerned about Boundaries?

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Student Services

Additional Training Sessions

Enhancing student resilience
Introduction to Safeguarding
Fitness to Study
Solution Focused Brief Interventions
Professional boundaries
For further Academic Registry sessions, consult the team