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Im Improving Data Accuracy With Governance, Definitions and Structure A Complimentary Webinar From healthsystemCIO.com Your Line Will Be Silent Until Our Event Begins at 12:00 ET Thank You! Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

Housekeeping • Moderator – Anthony Guerra, editor-in-chief, healthsystemCIO.com • Ask A Question • We will be holding a Q&A session after the formal presentations. • You may submit your questions at any time by clicking on the QA panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.” • Download the Deck • Go to Download today's deck at: http://healthsystemcio.com/presentation/data-accuracy-webinar.pdf • Shortened URL at bottom of all slides • View the Archive • You will receive an email when our archive recording is ready. • Separate registration is required. Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

Agenda — Approximately 40 Minutes • 30 minutes: Michele Zeigler, VP of IS/CIO, Summit Health • 10 minutes: Q&A w/Michele Zeigler Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

Improving Data Accuracy With Governance, Definitions and Structure Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

Presentation Objectives 1) Overview of Summit Health 2) IT Strategic Planning Process 3) Data & Analytics Committee Overview 4) Data Governance – Guiding Principles 5) Lessons Learned Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

Summit Health Overview • Summit Health is a not-for-profit organization that provides acute, sub-acute and ambulatory services to 170,000+ residents of Franklin County and surrounding communities in South Central Pennsylvania  2 acute care hospitals,  A free standing ambulatory surgery center  3 urgent care/walk in locations  2 large ambulatory campuses, plus numerous smaller ones throughout the county  a large multispecialty/multi location employed physician practices (approximately 240 providers) Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

IT Strategic Planning Process • In the Spring of 2014 Summit Health began a multi-year IT Strategic assessment and planning process that was facilitated by an external vendor • Over 90 individuals/groups were part of the input and assessment process, including patients and family members • Using the input gathered and working closely with Senior Management, 6 major themes were identified • IT Governance which included Data Governance and data analytics were identified as 2 of the 6 major themes and a focused outcome of the Summit Health IT Strategic Plan process • Prior to this IT Strategic planning process, Summit Health had completed a selection of an enterprise business intelligence tool in the beginning of 2013 and had the BI tool and staff in place Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

IT Strategic Planning Process FY 2015 FY 2016 FY 2017 FY 2017+ Empowering Engineering a secure Enhancing data access Create a seamless stakeholders & extending foundation and integration patient experience reach  Invest in Summit Infrastructure to  Implement and optimize  Work toward a single patient  Provide access and training on support future needs of the the use of incumbent portal with access to Inpatient customizable reports to end- organization – such as increased analytics tools and Ambulatory information, users internet bandwidth, updated  Conduct core systems online bill pay, online  Continue to optimize work technology, etc. scheduling, secure messaging, evaluation for the longer flows to support high quality,  Implement major upgrades to etc. term efficient care at a low cost  Implement a single platform foundational systems  Improve quality and  Implement targeted technology  Meet regulatory requirements for patient record. Focus on operational performance solutions to extend reach of reducing redundancies from MU stages 2 and 3 through standard reporting Summit Health to patients and patient processes.  Focus on optimizations of existing and monitoring providers  Optimize systems ensure  Enhance patient safety  Enhance enterprise wide systems to improve overall smooth transitions of care for efficiency through access to clear, mobility solutions (e.g. BYOD, all patients.  Establish IT and Data governance accurate information core system functionality)  Continue projects related to  Address immediate data needs standardization across  Implement mobility solutions for Summit Health patients and providers Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

IT Strategic Plan – New Governance Executive IT Governance Senior IT Steering Committee Data and Ad hoc Analytics Advisory Governanc Groups e (user groups) Problem Solving teams Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

Data and Analytics Committee Purpose, Roles and Responsibilities Purpose: The Data and Analytics Committee established the policies and procedures defining how data is acquired, managed and analyzed.  Chaired by VP, Community Services,  Approves data definition standards  Determines the sources of truth for each data type  Approves processes to acquire, maintain and analyze data  Establishes the problem solving teams based on the Data and Analytics project portfolio  Reviews and prioritizes project requests by the problem solving teams  Selects projects for approval and forwards them to the Executive IT Governance Committee  Reviews requests for new analytic tools and makes recommendations to Executive IT Governance Committee  Monitors and publishes data quality reports  Interdisciplinary membership Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

Data Governance – Guid idin ing Prin inciple le Data governance is an organizational discipline, driven by the business, but enabled by IT. Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540

Data Governance Guiding Principle * creates time for analytics Current State: Fragmented Future State: Enterprise Governance Governance • Each team acquires, manages and • Each team builds on an enterprise data analyzes data needed to achieve its program objectives • Benefits • Benefits • Data improves over time leaving more • Sense of control time for analysis • Data fixed once and leveraged across • Challenges multiple projects • Redundant effort • Projects completed on time and budget • Errors • Challenges • Delays, cost overruns • Requires investment of resources in • Time invested in data gathering, not data management analysis • Longer project timelines in Year 1 • Little investment in long-term solutions to known problems Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Page 12 Event #665 660 540

Proposed Data Governance – Guiding Principle Current position Future direction Data Governance is Some Data Governance will be Data is governed and owned at Vision managed at the 1. managed at the enterprise level the enterprise level department level Internal and external data is Data is integrated when Financial and clinical data are 2. Data Integration integrated once for use by many accessed by analytics tools integrated for high value programs analytics tools Data is validated and Data Regularly used data is validated 3. enhanced when analytics Some data is validated at the source Management at the source are run Analytics Access Standard reports Dashboards and self-service analytics Real-time predictive analytics 4. Analysts spend 80% of their Confidence in Selected analytics are trusted by Clinical and financial data is 5. time collecting and the Data some users perceived as timely and accurate validating data An enterprise Data Governance IT rather than the business Governance has been established for 6. Controls program controls how data is manages access and quality selected clinical and financial data acquired, managed and analyzed Slide Deck: http://goo.gl/78dGoy Webex Support 1-866-229-3239 Event #665 660 540