Stephen Carver Senior Lecturer School of Management Cranfield - - PowerPoint PPT Presentation

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Dec 04, 2023 169 likes •519 views

Stephen Carver Senior Lecturer School of Management Cranfield University Challenger January 28 th 1986 The Challenger Crew Mike Smith Dick Scobee Ron McNair Ellison Onizuka Christa McAuliffe Greg Jarvis Judith Resnik Apollo11

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Stephen Carver

Senior Lecturer School of Management Cranfield University

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January 28th 1986

Challenger

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Mike Smith Dick Scobee Ron McNair Ellison Onizuka Christa McAuliffe Greg Jarvis Judith Resnik

The Challenger Crew

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Apollo11

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Valentina Tereshkova Alexey Leonov

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“Houston we’ve had a problem”

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Apollo17

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!!!MARS!!!

But there were problems

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x3

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Cape Washington Houston Marshall

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Marshall Space Flight Centre Huntsville Alabama

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“For the first time ever it became apparent that cost would need the same considerations as the usual design parameters of weight safety and performance.”

Sam Beddingford NASA Development Engineer

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Despite the O-Ring problems, and the many other technical problems they faced, the first Shuttle was launched in 1981 with baited breath……...

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Landi nding Safin ing Main intena nance nce and Checking ng Paylo load d Operatio ions Soli lid d Rocket Booster (SRB) Retrie ieval SRB cycle le SRB refu furb rbishmen ishment Externa rnal Tank nk deli livery ry

Pre-laun unch

Vehi hicle Assembly Paylo loads ds installed led on pad

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“When people go in front of Dr. Lucas, they know that if they use words like think or feel or judgement to try to explain something, they will be shot down in flames.

Roger Biosjoly MTI Chief O Ring Engineer

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Icicles hanging off Challenger the day before the fateful launch

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Presidential Report on Challenger

Good Technical Skills but.. Too much “Management" Too little Leadership/Respect Low Empowerment/Integrity Poor Communication Vague Ownership Fear of Escalation No “one” Vision Low Trust Levels Silo Mentality Complacency

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“Disasters happen when decisions are made by leaders who cannot remember what the consequences were last time”

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Space Shuttle Columbia

Feb 2003

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“The foam did it”

Official Report into Columbia Disaster

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“We didn’t believe that pictures would be useful to us…. we felt there was nothing that we could have done anyway so, we decided not even to take them”

Ron Dittemore Columbia Programme Manager

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Official CAIB Report Columbia Disaster

“Any reports on the tile damage or are we just crossing our fingers and hoping for the best?” “It kinda says that it will probably be alright”

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February 1st 2003

LeRoy Cain

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One Vision – One Empowered Team Big Picture/Strategy/Confidence More Leadership – less Management Faster Adaptive Processes/Excellence Rotation/Mentoring/Partnerships Listening/Communication Skills Fierce Conversations/Integrity/Trust Engage and Challenge Stories, lunches and fun!

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Creativity is easy… Just get intelligent people together… and let them have fun!

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Failure is only an

pportunity to begin

again more intelligently.

Henry Ford (1863-1947) American industrialist, inventor

NASA changed their culture and raised their game…

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July 2011

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2 Final Questions: Who decides? Would you?

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“The trouble is, if you don’t risk anything, you risk even more.”

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