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Direct Sales Service Providers Integrators & Resellers Belgium Europe Global Geographic
2003 2008 2011 2012
2015
Head office Belgium
Start today ESCAUX Stratgie Commerciale Geographic Global 2015 - - PowerPoint PPT Presentation
Start today ESCAUX Stratgie Commerciale Geographic Global 2015 - - PowerPoint PPT Presentation
Become unique Stay unique Start today ESCAUX Stratgie Commerciale Geographic Global 2015 2012 2011 Europe 2008 Head office Belgium 2003 Belgium Direct Sales Integrators Service Providers & Resellers ESCAUX Rfrences
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Public Associational Finance Services Media/Comms Retail Industry
Confidential
And many more !
ESCAUX Réfèrences
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TelCo
ERP
LAN WAN TelCo
ERP
LAN WAN
X
Business Integration + Built-in Services
- Features
+ Robustness & QoS + Certified engineer independency
- International deployment
- Stand-alone
Hybrid Cloud Centrex
Business Integration + Built-in Services
++
Features + Robustness & QoS + Certified engineer independency + International deployment ++ Business Integration
- Built-in Services
+ Features + Robustness & QoS
- Certified engineer independency
+ International deployment
- ERP
TelCo LAN WAN
Confidential
ESCAUX Architecture
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Accurate & guaranteed back-up Disaster recovery
Complete and accurate back-up available at any time Quick and risk-free recovery for all applications Proacitve SLA monitoring, whatever the service architecture!
X
Confidential
Filtering, Alarming, Monitoring
ESCAUX Services Cloud SMP
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TRADITIONAL UNIFIED SOP
Benefits:
- Lower capital & HW maintenance cost
- Scalability
- Redundancy & loadsharing by using more servers
- Virtualised server possible
Confidential
All SOPs execute ALL applications
vSOP
- r
- r
Every application requires additional server (different OS, different HW, …)
+
Call manager IVR Voice Mail UC And more
+ + +
ESCAUX All-in-One
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UC - Advanced = Call Center Advanced Telephony
FMU
Integration cloud & local appl.
Confidential
Simple Telephony
ESCAUX Modèle Evolutif
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WAN
Mobile & fix networks LAN
ESCAUX Téléphonie IP
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WAN
Mobile & fix networks LAN
ESCAUX Visio Conférence
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Profile Status Communication tool
USER MANAGER RECEPTIONIST GROUP IVR
Technical profile
+ +
CONFERENCE ROOM (virtual) SERVICE AVAILABILITY Time check
Device status
IDLE BUSY NOT CONNECTED
T
OFFICE BUSY TELEWORKING HOLIDAY RING PHONE PLAY MESSAGE
ESCAUX Fusion
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1
FIRST ACTION - OPTIONS :
RING PRIMARY PHONE
1 2
RING SECONDARY PHONE
+
1 2
RING PRIMARY + SECONDARY PHONE PLAY STATUS-SPECIFIC MESSAGE* SKIP – SAME ACTION AS “WHEN I DON’T ANSWER”
if : NO ANSWER if : BUSY
VOICE MAIL RECEPTION MY TEAM MY PERSONAL MENU ALTERNATIVE NUMBER*
2
SECOND ACTION: OPTIONS
CALL WAITING CALL FORWARD ON BUSY SAME AS WHEN NO ANSWER
=
MY GSM
CHECK STATUS CHECK LINE TYPE
ESCAUX Fusion
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ESCAUX Telephony Features
- Transfert
- Déviation
- Appel de groupe
- File d’attente
- Fonction Directeur / Secrétaire
- Numérotation abrègée
- Boites vocales
- DTMF
- Conférence
- Musiques d’attente
- Touches raccourci
- Déviation GSM
- Files d’attente
- Ring strategy
- Clic 2 Dial
- DTMF
- Deviation
- Integration CTI
- Web services
- Reporting Real Time
- Reporting non Rea Time
- Call Picking
- IVR
- Soufflage
- Ecoute
- Intrusion
- Routage ACD
- Intégration des GSM
- Gestion de présence
- Logg In/Out Agent
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- Communications Unifiées
- A partir de n’importe où (pas de VPN)
- Avec n’importe quelle device
ESCAUX Connect
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- FORMATS
Smartphone Tablettes / PC
ESCAUX Connect
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- Repertoire Interne
- Liste personnelle
- Intégration de DB
- Clic2Fix
- Clic2Mobile
- Clic2Mail
- Clic2Chat
ESCAUX Connect
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- Presence management
- Instant Messaging
ESCAUX Connect
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- In a near future : Integrated softphone via Web RTC
ESCAUX Connect
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Auto-search when typing Up to 40 speed-dials View full call history Up to 10 customizable information fields Web plug-in area
Confidential
ESCAUX net.Console
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ESCAUX net.Supervisor
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ESCAUX Click2Call
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ESCAUX Fax Server
Fax2E-mail E-mail2Fax Analogue Fax
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ESCAUX API & Services WEB
Web Service
ESCAUX Callflows
In/Out DDI based routing URL Based Pop-Up Phone Screen Add Infos ABC Segmentation DB Integration
API Functions
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ESCAUX Enregistrements
Recording & Archiving Module Temporary Hosting (3 months) Redundancy X Channels Taylor Made Searching Interface Customer’s DB
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ESCAUX Postes IP
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ESCAUX Postes IP
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ESCAUX Postes IP
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ESCAUX Aastra DECT
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ESCAUX ATA (Convertisseurs FAX)
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Système comprenant: Polycom HDX 4500
1 x Moniteur professionnel 42'' 1 x Caméra Fixe sans zoom
Visio Conférence Perso
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Système comprenant: Polycom RealPresence Group300
1 x Moniteur professionnel 65'' 1 x Soundbar 1 x Monitor Stand Camera Bracket 1 x Caméra fixe 1 x tablette avec tiroir intégré pour télécommande
Visio Conférence Petite Salle
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Système comprenant: Polycom RealPresence Group500
2 x Moniteur professionnel 55'' 1 x Soundbar 1 x Partage de Contenu 1 x Monitor Stand Camera Bracket 1 x Camera Mobile avec Zoom 4X 1 x tablette avec tiroir intégré pour télécommande
Visio Conférence Salle Moyenne
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Système comprenant: Polycom RealPresence Group 700
2 x Moniteur professionnel 75'' 1 x système de contrôle et commutation vidéo 1 x Système de gestion audioconférence comprenant 18 micros 1 x Système d’acquisition de signal « content » full HD sur Cat5 1 x système de diffusion audio type N-1 Auto Echo Cancelling 2 x Camera Mobile Zoom 12X 4 x Micros Polycom Suspendus
Visio Conférence Grande Salle
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ESCAUX FMU
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