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Spreading Mindfulness The One Skill Utterly Essential to - - PowerPoint PPT Presentation
Spreading Mindfulness The One Skill Utterly Essential to - - PowerPoint PPT Presentation
Spreading Mindfulness The One Skill Utterly Essential to Person-Centered Care 17/11/2019 Conflict of Interest The speaker(s) or presenter(s) in this session has/have no conflict of interest or disclosure in relation to this presentation.
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Learning Objectives
At the end of this session, participants will be able to:
- 1. Define mindfulness and its relationship to person-centered care and self-fulfillment
- 2. Practice mindfulness to make your caring visible and help you connect with patients,
families and co-workers
- 3. Identify methods for making the skill of mindfulness universal in your organization
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Starting with the WHY we do what we do…
Making caring visible every interaction
Everything we do focuses on improving performance and the human experience by making caring visible in every interaction.
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Caring Communicating Caring
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Mindfulness/Presence: Kids really get it!
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Mindfulness/Presence: Kids really get it!
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Definition of Mindfulness/Presence
Paying attention On purpose In the present moment Without judging
Jon Kabat-Zinn
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Warm Up
- Identify the challenges that make it hard to fully attend to patients or
- thers when you are with them.
- Reflect on what you do to be able to listen when you’re feeling
- verloaded or your mind is racing.
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Benefits of Mindfulness
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1. Introducing the Language of Caring 2. Heart-Head-Heart 3. The Practice of Presence 4. Acknowledging Feelings 5. Showing Caring Nonverbally 6. Explaining Positive Intent 7. The Blameless Apology 8. The Gift of Appreciation 9. Say It Again with HEART
- 10. Language of Caring: From Good to GREAT
1. The Communication Solution 2. Mindful Practice 3. Collaboration and Teamwork 4. Effective Openings and Closings 5. Engaging Patients and Families as Partners 6. Communicating with Empathy 7. Effective Explanations 8. Hard Conversations
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Overview: Mindfulness/Practice of Presence
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Experience Intentional Mindfulness
Interviewer, ask your partner this question:
- What are the most satisfying aspects of your work?
Listen to your partner with total presence/mindfulness. Try to keep your partner talking for 60 seconds. After time is called, switch roles and do this again.
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Ideas for Spreading Mindfulness
Begin meetings with:
- Reflections
- Quotes
- 10 seconds of deep breathing
Model single vs. multi-tasking Put your phone down during conversations Think about the positioning of computers when seeing patients Encourage people to find their “anchors” for focusing and being fully present
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Survey to Over 50 Client Organizations
% of clients who reported Language of Caring had a positive impact on:
Organizational Culture 91.04% Coworker Relationships 94.20% Leader Effectiveness 83.58% Collaboration & Teamwork 91.17% Employee Engagement 85.08% Empathy 95.53%
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The Language of Caring Impact
Nurse Communication Physician Communication
4.0% 3.5% 6.2% 6.2%
0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0%
RN – Communication Comp RN – Courtesy & Respect RN – Explain Things RN – Listen Carefully
HCAHPS Nursing Communication Questions
Avg Top Box Score Gain of Improved Clients Both Staff and Physician Program
5.6% 2.4% 4.9% 5.3%
0.0% 1.0% 2.0% 3.0% 4.0% 5.0% 6.0% 7.0% 8.0%
MD – Communication Comp MD – Courtesy & Respect MD – Explain Things MD – Listen Carefully
HCAHPS Physician Communication Items
Avg Top Box Score Gain of Improved Clients Both Staff and Physician Program
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Testimonial "Language of Caring isn’t just a program. Our team members are much more engaged and much more welcoming, warm and enthusiastic not only with patients, but also with each other. And it feels absolutely genuine. If someone asked me about Language of Caring, I’d say—it’s about caring and it’s about authenticity."
- Carlos Castaneda, Strategic Programs Coordinator, Adelante Healthcare
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Recap
Mindfulness is a simple way and powerful way to connect to patients, families and each other Practicing presence makes a difference and doesn’t have to take more time Making mindfulness an individual and organization priority can have lasting impact
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