Spreading Mindfulness The One Skill Utterly Essential to Person-Centered Care 17/11/2019
Conflict of Interest The speaker(s) or presenter(s) in this session has/have no conflict of interest or disclosure in relation to this presentation.
Learning Objectives At the end of this session, participants will be able to: 1. Define mindfulness and its relationship to person-centered care and self-fulfillment 2. Practice mindfulness to make your caring visible and help you connect with patients, families and co-workers 3. Identify methods for making the skill of mindfulness universal in your organization
Starting with the WHY we do what we do… Making caring visible every interaction Everything we do focuses on improving performance and the human experience by making caring visible in every interaction.
Caring Communicating Caring 5
Mindfulness/Presence: Kids really get it!
Mindfulness/Presence: Kids really get it!
Definition of Mindfulness/Presence Paying attention On purpose In the present moment Without judging Jon Kabat-Zinn
Warm Up • Identify the challenges that make it hard to fully attend to patients or others when you are with them. • Reflect on what you do to be able to listen when you’re feeling overloaded or your mind is racing.
Benefits of Mindfulness
1. Introducing the Language of Caring 1. The Communication Solution 2. Heart-Head-Heart 2. Mindful Practice 3. The Practice of Presence 3. Collaboration and Teamwork 4. Acknowledging Feelings 4. Effective Openings and Closings 5. Showing Caring Nonverbally 5. Engaging Patients and Families as 6. Explaining Positive Intent Partners 7. The Blameless Apology 6. Communicating with Empathy 8. The Gift of Appreciation 7. Effective Explanations 9. Say It Again with HEART 8. Hard Conversations 10. Language of Caring: From Good to GREAT
Overview: Mindfulness/Practice of Presence
Experience Intentional Mindfulness Interviewer, ask your partner this question: What are the most satisfying aspects of your work? • Listen to your partner with total presence/mindfulness. Try to keep your partner talking for 60 seconds. After time is called, switch roles and do this again.
Ideas for Spreading Mindfulness Begin meetings with: • Reflections • Quotes • 10 seconds of deep breathing Model single vs. multi-tasking Put your phone down during conversations Think about the positioning of computers when seeing patients Encourage people to find their “anchors” for focusing and being fully present
Survey to Over 50 Client Organizations % of clients who reported Language of Caring had a positive impact on: Organizational Culture 91.04% Coworker Relationships 94.20% Leader Effectiveness 83.58% Collaboration & Teamwork 91.17% Employee Engagement 85.08% Empathy 95.53%
The Language of Caring Impact Nurse Communication Physician Communication Avg Top Box Score Gain of Improved Clients Avg Top Box Score Gain of Improved Clients Both Staff and Physician Program Both Staff and Physician Program 8.0% 8.0% 7.0% 7.0% 6.2% 6.2% 5.6% 6.0% 6.0% 5.3% 4.9% 5.0% 5.0% 4.0% 4.0% 4.0% 3.5% 3.0% 2.4% 3.0% 2.0% 2.0% 1.0% 1.0% 0.0% 0.0% MD – Communication MD – Courtesy & MD – Explain Things MD – Listen Carefully RN – Communication Comp RN – Courtesy & Respect RN – Explain Things RN – Listen Carefully Comp Respect HCAHPS Nursing Communication Questions HCAHPS Physician Communication Items
Testimonial "Language of Caring isn’t just a program. Our team members are much more engaged and much more welcoming, warm and enthusiastic not only with patients, but also with each other. And it feels absolutely genuine. If someone asked me about Language of Caring, I’d say—it’s about caring and it’s about authenticity." - Carlos Castaneda, Strategic Programs Coordinator, Adelante Healthcare
Recap Mindfulness is a simple way and powerful way to connect to patients, families and each other Practicing presence makes a difference and doesn’t have to take more time Making mindfulness an individual and organization priority can have lasting impact
Thank you. Jill Golde, M.S. SVP, Global Services Language of Caring, a branch of Planetree International jgolde@languageofcaring.org Skype: jill.golde WhatsApp: Jill Golde Time Zone -6GMT
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