Sessions Mallow, Midleton, Skibbereen, Cork City, Killarney and - - PowerPoint PPT Presentation

Staff Information Sessions

Mallow, Midleton, Skibbereen, Cork City, Killarney and Tralee

5-7th December 2017

Welcome

• Introductions
• Housekeeping

2

Our Agenda

The aim of today’s session is to provide an update on the development of Cork Kerry Community Healthcare, share news about developments in community services across Cork and Kerry, and allow

• pportunities for everyone to

ask questions.

Item Timing Welcome

5 mins

An over-view of CHO structures and Cork Kerry Community Healthcare

10 mins

Developing our identity

10 mins

Looking to the future and strategic planning

10 mins

Questions

10 mins

News and updates from across the CHO

30 mins

Questions

10 mins

Summary and Close

5 mins

3

An overview of CHO structures and Cork Kerry Community Healthcare

Ger Reaney, Chief Officer

Community Healthcare Organisations

• CHO report launched in late 2014,

with the aim of ensuring a system

• f community healthcare services
• rientated around people’s needs.
• Recommendations included

setting up new local community networks for health services.

• Positions primary care in a central

role of providing care to local communities.

5

Community Healthcare Networks

• There are 9 community

healthcare organisations.

• There will be 96 community

healthcare networks.

• 14 in Cork/Kerry.
• An average population of

50,000 per community healthcare network.

6

Cork Kerry Community Healthcare

• Cork Kerry Community

Healthcare provides health services in the areas of primary care; social care (disability services and older people); mental health; health and wellbeing.

• We serve a population of

690,575.

• We have a workforce of

more than 6,500 Whole Time Equivalent staff and a budget of more than 600 million.

7

Our Services in 2017

8

Cork & Kerry CHO Budget by Division Staff Budget

Primary Care Community Schemes (demand led) Social Inclusion Palliative Care Services 1,198 €99.5m €29.4m €15.9m €8.3m Social Care Older Person Services Disability Services 2,257 1,717 €123.2m €211.5m Mental Health Services 1,407 €110.9m Health & Wellbeing €2.8m Total Cork & Kerry CHO Budget 6,579 €601.7m

Our Management Team

9

Ger Reaney Chief Officer

Gabrielle O’Keeffe Head of Social Care Priscilla Lynch Head of Health and Wellbeing Each HOS has their own management team and structure Sinead Glennon Head of Mental Health Teresa O’Donovan Head of Primary care Derek O’Gorman Head of Human Resources Julie Hallahan Head of Finance Annette Logan Quality & Patient Safety Manager Luke McCartney

Business Manager to the Chief Officer

Mary Smithwick

Communications Manager

Networks within Cork & Kerry

• 14 Community Healthcare networks will

be established across Cork and Kerry.

• They will allow improved primary care

team work.

• There will be one person within each

network responsible for core primary care services.

• The networks will allow for the

integration of services, and improve the links between primary care staff and

• ther staff.
• It will be easier for staff to work

together effectively.

10

Roles within networks

• Network manager.
• Primary Care team co-ordinator.
• Key worker.
• Network Coordinator.
• Assistant Director of Public

Health Nursing.

11

Rolling out networks

• A learning site will be chosen in each CHO.
• This is for a six-month period, to identify learning to allow

for further roll-out of other networks.

• This is an opportunity to see the best way to roll out

networks.

• Currently in negotiations with unions.
• The process to select a learning site in Cork and Kerry has

yet to be confirmed.

12

Developing our identity

Mary Smithwick, Communications Manager

Our Identity and Name

• It’s important to have a name and identity that people

connect with, both staff and public.

• We arrived at our name after comprehensive consultation,

through a survey and focus groups.

• Staff made it clear that they wanted the name to reflect the

geographical area – 68% preferred “Cork Kerry” to “Southern”.

• There was a very strong feeling that the name should be

clear, concise and simple.

• Many people told us to keep the link with the HSE.

14

Our Identity and Branding

• Comments on simplicity and maintaining a link with the HSE

brand were prioritised.

• Our new brand was developed in a cost-effective way.
• The symbol represents not just Cork and Kerry.
• There are many version of the visual identity for items like

report, publications etc.

• Branding guidelines are available on the HSE intranet.

15

Our Mission

The mission statement is designed to provide clarity for staff and the public on what we aim to do for the people of Cork and Kerry

• n a day-to-day basis.

CORK KERRY

COMMUNITY HEALTHCARE

Providing quality services to enable everyone to

• ptimise their health and

wellbeing

16

Our Vision

The vision for the future of the CHO sets clear aspirations for the level of service we aim to achieve

• ver the coming years.

Our vision is for A healthier Cork and Kerry with an accessible, responsive, connected, and high quality service valued by all

Accessible The right service available, when and where it is needed Responsive A flexible service that reacts quickly and positively to meet changing needs Connected Services that are linked together so that everyone experiences seamless care High quality A consistent service that sets, maintains, and exceeds standards of excellence

17

Our Values

Our set of values are aligned with the national HSE values, but also reflect

• ur local priorities and the

particular contexts faced by our staff and the people using our services. These are the characteristics that we want to exhibit in all that we do.

Integrity Learning Partnership Respect

18

Looking to the future and strategic planning

Luke McCartney, Business Manager to the Chief Officer

Our Strategic Priorities

In order to realise our vision and implement the ethos and values that we want to create, we have identified six strategic priorities for the next 3-5 years. Each priority is underpinned by specific

• bjectives.
• 1. Access

To provide the best possible access to our services

• 2. People

To value and respect our staff, those who use our services, and their families and carers

• 3. Quality

To ensure we deliver the best possible quality, compliant services

• 4. Resources

To create a culture of efficiency that makes the best use of resources in all of our services

• 5. Health and

Wellbeing

To improve the health of all who live in Cork and Kerry

• 6. Engagement

To foster a culture of pride, confidence & trust in our services 20

Delivering On Our Priorities

In order to make our strategic priorities real we are: 1) Establishing 6 Strategic Priority Workstreams which will

• perate across Cork Kerry Community Healthcare, to

develop detailed long term plans which will benefit everyone. 2) Asking managers in every area to identify ways to progress our priorities immediately within their local area.

21

How it will work

• 1. Strategic Priority Workstreams
• 6 new groups to be set up, one for each

priority area, each group to include: – A member of CHOMT as chair – A nominated representative from each care group – A nominated staff representative – A nominated clinical representative

• Focus on long term planning.
• Inform annual service planning process.
• Ownership for delivery remains with Heads
• f Service.
• Service User Forum to be established.
• 2. Service Level Implementation
• Via existing management structures.
• Every manager and team to have the
• pportunity to input.
• Focus on identifying new or existing ways in

which the strategic priorities are being delivered at a local, service level.

• Collect examples and share across the CHO.
• Recognise the good practice already in

place.

22

Questions and Discussion

? ? ? ? ?

News and Updates

National Staff Survey 2016

Key positives

• Staff motivated with teams

working effectively together

• Individual objectives clear

and realistic

• Staff feel trusted and most

feel respected in their role

• Staff are committed to

patients and service users Areas for improvement

• Some staff feel undervalued

and refer to a lack of feedback from line managers

• Quality of communication

poor

• Some believe the service level

is deteriorating

• Uncertainty regarding the
• verall strategy

25

959 staff in Cork Kerry responded (Total number = 7,634 13%)

HR News and Updates

• Learning Education and Talent Development – work underway

to develop statutory, mandatory and additional training programmes.

• Recruitment and national opportunities.
• Health and Safety – local post to start in 2018.
• Garda Vetting.
• Lansdowne Road II – planned pay increases to start in 2018,

total of 5.7% by end of 2020.

• Job Evaluation – process on-going.
• Storm Ophelia – thank you on behalf of the management

team.

26

Staff Awards 2018

• New initiative developed by sub-group of the Healthy Ireland

Implementation Group.

• The Making a Difference Awards will run early next year.
• Nominations will open on January 8th and close on February

5th.

• Judging will be done by an independent panel of three

people.

• There will be an awards ceremony on Friday March 2nd at St

Mary’s.

27

News from across the CHO

• Development of Quality and Patient Safety function.
• Children First – a reminder to complete the training on

Hseland.

• Successful flu vaccine campaign, thanks to peer vaccinators.
• A Healthy Ireland implementation plan – more to come later.

Social Care

• Helping people live Ordinary Live in Ordinary Places - St

Raphael’s and Cluain Fhionnain.

• Falls Prevention initiatives in Cork and Kerry.
• Working closely with estates to progress capital plans for

community hospitals.

28

News from across the CHO

Mental Health

• Investment in Mental Health – the opening of Deer Lodge and

the development of an eating disorder team.

• Implementation of Connecting for Life in both Cork and Kerry.
• The opening of Jigsaw in Cork.

Primary care

• Primary Care Centre developments.
• The roll-out of ICT hardware in Primary Care.
• Recruitment and investment in the areas of Speech and

Language Therapy, and Psychology.

29

Local news – North Cork

• North Cork Mental Health engagement forum.
• Planned move of the North Cork CAMHS team to Mallow PCC.
• Obstetrics outreach clinics at Mallow Primary Care Centre.
• Plans for refurbishment of Kanturk and Fermoy Community

Hospitals.

• Local Primary Care Centre developments:

– Fermoy – not yet at planning permission stage. – Newmarket- work has started and the centre is due to be completed by the end of 2018.

30

Local news – East Cork

• Community Houses at St Raphael’s.
• Lighting the Way East Cork.
• Transitional care beds in Youghal.
• Plans for refurbishment of Midleton, Youghal and Cois

Abhainn Community Hospitals.

• Local Primary Care Centre developments:

– Cobh – a planning application has been resubmitted. – Carrigtwohill – due to be completed and ready for

• ccupation by the end of 2018.

31

Local news – West Cork

• Provision of space at Coolnagarrane for staff Health and Wellbeing.
• The Arts for Health project.
• Completion of new extension to Bandon Community Hospital.
• Provision of transitional beds in Clonakilty Mt Carmel Hospital.
• 49 North Street – Skibbereen Community Mental Wellbeing Centre.
• Plans for refurbishment of Kinsale, Dunmanway, Skibbereen, Castletownbere and

Bandon (ext. completed in 2017) Community Hospitals.

• Local Primary Care Centre developments:

– Bandon – a planning application was submitted at the end of September. – Bantry – construction to begin in Q2 2018, this will be a 12/15 month build. – Castletownbere – planning permission has been granted, and we expected construction to begin in Q2 2018. – Clonakilty work on a 12 to 15 month build is due to begin shortly. 32

Local news – Cork City

• St Mary’s Primary Care Centre opening March 2018.
• Recent Active at Work award for St Finbarr’s campus.
• St Mary’s host for Cork Learning Cities UNESCO Conference.
• Integrated Care Team for Older People.
• The PSYCHED campaign is underway.
• Local Primary Care Centre developments:

– Ballincollig - letter of intent has been issued and layouts are being developed. – Blarney – building of 1,000 square meters is being proposed. – Carrigaline –building complete and services are in process of moving there. – Carrigtwohill – due to be completed and ready for occupation by end of 2018. – Cobh – planning application has been resubmitted. – St Mary’s Gurranabraher – staff will move in during the first half of 2018. This is a 6,220 square meter landmark building. 33

Local news – Kerry

• The opening of the Palliative Care unit in Tralee.
• The opening of Deer Lodge.
• The Kerry Mental Health engagement forum.
• Active at Work awards.
• Community hospitals:

– Additional community hospital beds to open in Kenmare and Dingle; – Plans for refurbishment of Listowel and Caherciveen; – A new build for Killarney Community Hospital.

• Local Primary Care Centre developments:

– Castleisland – a layout has been developed . – Killarney – an application for planning permission is due to be submitted on the near future. – Tralee – construction expected to begin in Q2 2018. 34

Challenges

• Many of you have been working with HIQA and the Mental Health

Commission to ensure our services meet the required quality standards – thank you for your hard work.

• We continue to face budgetary challenges, with no significant

increases in funding planned for 2018.

• This means that in some areas we are unable to provide the level of

service required to meet the level of need.

• The reputation and public image of the service does not reflect the

reality that we see day to day, and we are working to improve this.

• Recruitment of staff at certain grades is challenging.
• ICT is not always at the standard we would like.

35

Health & Wellbeing 2017

• 16 Healthy Ireland Staff Consultation Sessions.
• Monthly Health & Wellbeing Newsletter:

CorkKerryhandwbnewsletter@hse.ie

• Health & Wellbeing Theme of the Month.
• Yammer Account: Cork-Kerry Community Healthcare.
• Healthy Meeting Guidelines/Score-care/Video.
• Pedometer Challenges completed across 22 locations with in

excess of 800 participating.

• Influenza Plan approved, Influenza Lead in place from Sept to Dec.
• 18 Peer Vaccinators trained & delivering OPD’s across CHO.
• Establishment of 5 H&WB Staff Committees.
• Local surveys, coffee mornings, & pilot Campus Wellness Centre.

Staff & Family Event

Farran 23rd September 2017

Staff & Family Event

Farran 23rd September 2017

• St. Finbarr’s Campus

Gold Award in the Irish Heart Foundation Active at Work Programme

Rathass Campus

Silver Award in the Irish Heart Foundation Active at Work Programme

• Launch of COMPASS Plan
• Healthy Ireland Implementation in Cork Kerry

Community Healthcare.

• COMPASS is an integrated, holistic plan focussing
• n improving health and wellbeing and reducing

health inequalities to prevent chronic disease at a network level.

• There are 18 action areas for implementation from

2018 to 2022.

• Production of Staff Wellness Booklet / App.
• Commencement of:
• Self-Management Support Co-Ordinator
• Child Health Development Co-Ordinator

Health & Wellbeing 2018

Questions and Discussion

? ? ? ? ?

Summary and close

Thank you for coming