Semion Barbershop Version 2.0
A special mood or character associated with a place. Semion is not simply about providing quality hair services – it is about providing positive energy (or vibe). The energy of one individual has an effect on the entire team; therefore, negativity must not be allowed. Although it is understandable that life has its ups and downs, we have to remember that we are a team and each individual’s mood affects everyone else. For example, behaving selfishly is neither professional nor respectful. Our members and our clients deserve a great atmosphere. If you cannot smile, it is a good rule of thumb to take a day off until you can! Remember that there is only one instant remedy for fear: a SMILE .
Caution: If you can’t smile, please seek immediate assistance (Communication) and take a day off! The graphic above shows the building blocks upon which Semion operates. As you can see, there are no clear lines or step-by-step instructions since we are all adults and responsible for our own actions.
Even though we are all unique individuals with differences, we have to put aside those differences and become ONE at Semion. Just like in human anatomy, where all the internal organs (heart, liver, etc.) are different, they have to work together in harmony for the human to live. Remember that there is no cooperation without communication. In other words, communication precedes cooperation. One must communicate to understand and to be understood. There are two types of communication: verbal and non-verbal. Gossiping defeats the whole purpose of communication, and is therefore strongly discouraged.
Once communication has taken place, the next step is cooperation (a fancy way of saying “let’s help each other”). At Semion, we expect this from everyone on the team. Here are a few examples: Ø Yari has finished a haircut but does’t know how to shave the face, so she asks Roman for help. Ø Jeannette has finished a haircut and asks Sonja to perform a hair color. Ø Roman inputs hours for people who constantly forget to clock-in and out, saving people’s hours at the cost of a few seconds. Ø Sonja asks Yari to work her shift due to unforeseen circumstances. Ø A million other situations similar to those above. Quite honestly, we cannot stress enough how CRITICAL these two factors are. The bottom line is that we must be united.
“Limitations live only in our minds. But if we use our imaginations, our possibilities become limitless.” In other words, do not get comfortable with your current skill level. Always be open to learning different techniques. At Semion, we require each individual to go through a training program and to maintain a certain set of tools. The training program and the tools will provide you with a solid starting point to improve your quality and efficiency. (We know what you are thinking: “I don’t need any training or new tools. I have been doing this long enough!” This is normal since the first stage of reaction to unexpected news is denial; it functions as a buffer after people receive unexpected or shocking news.)
Let’s save time and accept the fact that we are not perfect and that there is always space to improve ourselves. Now we can begin. v Tools: v BGRV v Metal Blades 1, 1A, 1 ½, 2, 3 ½, and 3 ¾ v Andis Master v Andis Liner v Andis Shaver v Blowdryer Training: v Open Mind
Maintenance: Your haircut quality and speed strongly depends on the functionality of your tools. Borrowing tools for few days is understandable but borrowing for a month is problematic as we get complaints that someone broke their tools, did not return, or it got lost. Tools that pull hair, cut the skin need to be adjusted or replaced. Our clients are paying high dollars and need not endure discomfort during a haircut. Ideas: On how to improve functionality of our tools?
In the spirit of individualism, no one is required to wear a black and white uniform. But with freedom comes responsibility. Building from respect and professionalism, we have to remember that we are in the “beauty” industry. Our customers trust us with their appearance. Now consider for a moment: how can a customer trust someone with their appearance when that person’s own appearance is poor?! Good judgment is a good start, but here is a quick checklist to guide you along the way: Hair is done (not oily and/or messy). Dress modestly. Odor barometer. You smoke, life is tough! Make sure client does not know what brand of cigarettes you are smoking! If you do smoke, please do not smoke at the entrance. If you have any questions always feel free to talk to anyone to clear out any misunderstandings. (Communication)
Now that we have covered personal appearance, let us cover another type of appearance: the shop appearance. No single person is designated to keep the store clean; everyone is responsible. That means that everyone has to help each other during and after business hours to clean. The most recent review from a client:
Common Sense Example 1: Sonja is cutting hair while a line of people stand waiting. Roman is sitting playing with his phone. Therefore, Roman has to sweep after Marisa so that Marisa can take on another client instead of spending time sweeping the floor. Sweeping after each other is a win-win since Marisa would do it for Roman if the situation were reversed. (Cooperation) Common Sense Example 2: There are 2 people closing after a busy day. It would be smart for all 2 to help each other clean rather than have 1 people cleaning and 1 person pretending to be innocently ignorant. (Cooperation)
The end result has to be that our store is clean at all times. After all, would you like to visit a place that is dirty? There are no limits to what can be done, but here is a checklist to give us an idea: Entrance is clean. Front desk is clean. Lollipop sticks, empty water and coffee cups trashed. Waiting area is clean. iPads are clean Floors are clean (especially during the winter season). Towels are washed, dried, and properly folded. Have a minute to sweep? Then sweep after everyone. Clean your station thoroughly after each shift. “Totally” clean your station before you leave for the weekend and/or vacation. Don’t wait to be told.
The theme of Semion Barbershop is “FOR ALL,” which should also be reflected in the TV we watch and the music to which we listen. Once again, let us review the definition of freedom: One’s freedom ends where another’s freedom begins. When it comes to music and television, foul language and explicit content should be avoided at all times as we have children and other individuals who might find it offensive. Furthermore, music should consist of a good mix. The volume level should be adjusted during the day: 27 in the early morning hours and 30 as the day progresses. As the shop gets busier the volume level should increase accordingly. However, it should not reach a level where two people can hardly hear each other speak. (Good Judgment) During business hours, we should have three types of programs on television: 1. Sports Channel: 35 2. Cartoons (for Kids and Semion): 31 3. Business News Channel: 49 If we have a big sporting event, then all of the television sets should stream the event with sound.
If you are scheduled to open please arrive at least 30 minutes before to prepare the shop to be opened. Other unforeseen events can and do occur. Soul Search Checklist must be completed and signed to prevent inconsistency due to memory failure. Call-Ins: Answer the phone with: “Semion Barbershop….. this is [your name]. How may I help you?” in a clear and audible voice . Our customers will ask if they can get a haircut? Ask them what time? If they ask for a specific barber and the requested barber is available at that time, then we can reserve that spot. If that time is not available, then we should offer the closest time slot available. If that barber is not available on that date then kindly offer another barber. Remember that unless it is a color, reservations can be made 5 days before or the day of the service. In other words, if today is February 15th then we can book to February 20th i.e. 5 days.
Recommend
More recommend
