RUSSIA eCommerce - Customer Presentation CMA CGM e BUSINESS WEB - - PowerPoint PPT Presentation
RUSSIA eCommerce - Customer Presentation CMA CGM e BUSINESS WEB PLATFORM A real online Business Centre to achieve end-to-end transactions From schedule to import , e BUSINESS Web Platform offers the most complete and innovative range of
eCommerce - Customer Presentation
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A real online Business Centre to achieve end-to-end transactions
compatible with all CMA CGM Group carriers. From schedule … … to import,
CMA CGM eBUSINESS WEB PLATFORM
eBUSINESS Web Platform
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CMA CGM provides you with solutions along the whole shipping lifecycle
Export documentation Import documentation Pre-booking
Finder
US contracts
from a Quotation
Booking and SI
for booking and SI
and SI
management
Printing
Waybill
notifications
shipments
Dashboards
Shipment Follow-Up Booking / SI
CMA CGM WEB PLATFORM FUNCTIONALITIES
Already available Coming Soon
eBUSINESS Web Platform is a real online Business Centre for managing shipping transactions on a modern, convenient and efficient way.
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CMA CGM WEB PLATFORM vs ALTERNATIVES
eBUSINESS Web Platform Manual Information availability
24/7 information in real time No 24/7 information No real time information No real time information All Group carriers with single sign-on
Scope
N/A All carriers
Offer coverage
Full coverage – all products Full coverage – all services No documentation part
Booking product
Easy to use, faster, complete product. Need your own information system Basic usage only (not specified for customer/carrier)
Documentation
Complete offer: draft approval (unitary/mass), waybill, OBL Lower efficiency, higher costs No possibilities
Shipping Instruction
Easy to use, faster, complete product. Lower efficiency, higher costs Basic usage is covered
Shipment Follow-Up
Powerful dashboard, documentation centre (upload/download) N/A Basic dashboard
Customer service
First level of answer within 24/7 Access to the history No 24/7 Lower priority Lower service quality Dependent on 3rd party
COMPARISON ITEM:
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CUSTOMER BENEFITS OF CMA CGM WEB PLATFORM
A platform designed for improving customer’s transactions management
CUSTOMER SERVICE
▌
One entry point / dedicated contact for all EDI Bookings
▌
Dedicated team for high quality service
▌
Booking confirmation within 2 working hours
▌
Draft B/L within 24 hours
OPERATIONAL
▌
High data quality (no loss
transaction)
▌
Faster data transactions (real time)
▌
Create templates and request Booking
SI simply in a few clicks
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One entry point for following shipments from quotation to invoice
FINANCIAL
▌
$
Optimize your shipping transactions process through CMA CGM eBUSINESS Web Platform
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FUTURE ENHANCEMENTS OF CMA CGM WEB PLATFORM
New functionalities to enhance the online Business Centre experience
COMING SOON
Consult Quotation / US contracts Revise and book from Quotation
Check your current contracts online. Request an amendment
your current quotation or book directly from your quotation.
Loading confirmation Release confirmation Export invoice
Receive a notification when your container is loaded on board. Receive a notification when your container is released. Check your export invoices online.
Alert / To Do List
Create an Action List or To Do List and receive alerts for e.g. sending in Shipping Instructions before deadline.
Import invoice
Check your import invoices online. Smartphone Application
A brand new CMA CGM smartphone application (App Store and Play store) for:
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HOW TO GET ON BOARD ?
5 steps to get started on CMA CGM eBUSINESS Web Platform
Register for the CMA CGM Website
Explore the possibilities of our Website
Extensive training possibilities
Get started ! 24/7 customer support
You can register within just a few minutes here, or ask your CMA CGM contact to start up and complete the registration process for you. Log in to our website for the first time and explore the possibilities on our web platform. Take a look at the various manuals and tutorials that are already available here. To help you get started we can also offer extensive training possibilities depending on your requirements. Receive on-site training, follow a webtraining or setup a tel call to guide you through your first Booking and/or SI. Start using our website for requesting bookings, submitting SI’s and/or OBL printing and take full benefit of all advantages it offers you. Contact your local CMA CGM eCommerce team, our colleagues in head
all enquiries you might have regarding our website.
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CONTACT DETAILS
In case you have questions regarding the information in this presentation or the use of our website you can contact your local agency or our colleagues within CMA CGM Head Office: Local contact(s):
CMA CGM KALININGRAD – KGD.AGORBATKO@CMA-CGM.COM CMA CGM SAINT PETERSBURG – SGU.EXPORT@CMA-CGM.COM CMA CGM MOSCOW – MOS.EXPORTDESK@CMA-CGM.COM CMA CGM VLADIVOSTOK – VLA.EXPORT@CMA-CGM.COM CMA CGM VOSTOCHNY – VYH.GENMBOX@CMA-CGM.COM CMA CGM EKATERINBURG – EKT.EXPORT@CMA-CGM.COM CMA CGM NOVOSIBIRSK – IIK.GENMBOX@CMA-CGM.COM CMA CGM NOVOROSSIYSK – NVR.GENMBOX@CMA-CGM.COM CMA CGM PERM – EKT.AIDRISOV@CMA-CGM.COM CMA CGM CHELYABINSK - CHL.ESOROKINA@CMA-CGM.COM
HO contact: eCommerce team Europe europe.ebusiness@cma-cgm.com In case you have technical questions regarding the use of our website you can contact above mentioned contacts or directly contact our customer support desk. They will handle your question(s) within 24 hours: Customer Support desk ecustomersupport@cma-cgm.com
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5/31/2017
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eCommerce – Customer Presentation