Ru Rule les o s of E f Eng ngage gemen ment t wit ith - - PowerPoint PPT Presentation

Ru Rule les o s of E f Eng ngage gemen ment t

wit ith

September 17, 2019 | 3:30 – 5:00 pm Eastern

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Tec echn hnical cal Consider eratio tions s

Audio io Options: tions:

• VoIP: You may choose to connect your audio using

your computer’s speakers. Headphones are recommended. Online line Po Polls: ls:

• You may be invited to participate on one or more

polls during this webinar. You can do this by: ▪ Typing your response on the screen ▪ We will post the poll results onscreen live during the webinar Tech Suppor pport or Questions tions: :

• Use the Chat Box on the Zoom control panel or email

jack@tamarackcommunity.ca

Ru Rule les o s of E f Eng ngage gemen ment t

wit ith

September 17, 2019 | 3:30 – 5:00 pm Eastern

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Today’s Webinar Hosts

Kimb mberl rly y Mo Moran Chief Executive Officer Children’s Mental Health Ontario

kmoran@cmho.org

Camille Quennevil ville le Chief Executive Officer CMHA, Ontario Division

cquenneville@ontario.cmha.ca

Christa sta Haanstr tra Executive Lead, Strategic Communications The Change Foundation

chaanstra@changefoundation.com

Harpree eet Bass ssi Executive Lead, Program Implementation The Change Foundation

hbassi@changefoundation.com

Leah h St Stephens enson Principal Consultant Leah M. M. Stephenson Consulting

leahstephenson@gmail.com

Camille e Quenneville

Canadian Mental Health Association, Ontario Division

Le Leah ah St Step ephen henson son

Leah M. M. Stephenson Consulting

Kimbe berly rly Moran

Children’s Mental Health Ontario

Christa Haanst stra

The Change Foundation

Harpr preet et Bass ssi

The Change Foundation

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Community Health Ontario (CHO) is the voice of the LHIN-funded community sector, a strategic partnership between :

This webin inar ser serie ies is is hos hosted by: y: In In colla llaboration wit ith: : Ada daptatio ion an and co co-development by:

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Collect ctiv ive e Impact ct

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Trust, t, Po Power er & & Engag agement ement

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Examples of the theori ries es in action

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sharing ng of less ssons ns learn rned ed fo for OHTs

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An inspiring ing example in in Bogotá, á, Co Colombia

From

• m a 7

a 7-Part Webinar Series…Webinar

Buildi ding ng Collab aborati tion n Ca Capac acity ity for Ontari ario Hea ealth th Tea eams

Today’s Webinar

…To a 9-Part art Webina inar r Series ries !Webinar

Buildi ding ng Collab aborati tion n Ca Capac acity ity for Ontari ario Hea ealth th Tea eams

Rules of Engagem emen ent

We will share the key elements for engagement that make measurable change for patients and caregivers happen.

Demysti stify fyin ing g Co Co-Desi sign gn in Healthcar thcare

The session provides the what, why, and how of co-design by providing practical approaches for implementation.

Sept 24, 201 019

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A A Poll ll

1. 1. I am part rt of an OHT th that at is in developm elopment ent 2. 2. I am part rt of an OHT that at is prepa eparin ring a full l appl plic ication ion 3. 3. I I am part rt of an OHT that at is an innovativ tive e model del 4. 4. I I am part rt of an OHT that at is in discovery ery 5. 5. I I am not not part rt of an OHT

What at Phase of Develop

• pme

ment nt is your r OHT?

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Web ebinar nar Go Goal als

✓ Share key elements and practical tips for engagement that can make measurable change for patients and caregivers happen ✓ Hear insights from Change Foundation’s direct experience with made-in-Ontario success stories

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Rules of Engagement

#HowNotToDoPtEngagement

Meet Pat. A family caregiver. Pre-engagement.

Meaningful Patient & Caregiver Engagement = Better health care and quality of life

Building our Engagement Muscle

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The ori rigins of f the

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https://www.youtube.com/watch?v=XjevlQDE2is

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Consider a range of engagement formats

A number of ways exist for patients and caregivers to help improve the quality of health care and the health care experience exist.

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Engagement Formats

Focus groups Face-to-face meetings Surveys Patient & Caregiver Advisors Storytelling – verbal, in writing, visually Shadowing Online Discussions Virtual Panels Experience mapping Boards, Committees, Working Groups

Province-wide Caregiver and Provider Engagement Spring 2016

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Choose the best timeframe for meaningful input

Some successful engagements last three to six months, others bring people together just once. It’s a highly individual assessment.

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3

Consider partnering

By having more than one organization working with the same participants, you can “share the wealth” of wisdom and experience they bring. Or piggy-back on an existing event to make it easier for participation.

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4

Recruit wisely

Aim for a mix of people who are new to public engagement and those who are experienced or even seen as champions in the role.

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Wha hat is is your la launching point for eng ngagement and nd co-design?

• What community engagement activities exist now?
• How can you extend that?
• What recruitment strategies can you use?
• What barriers exist? Can they be removed?

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5

Be clear about your purpose and objectives

From the start, give your participants clear understanding of the engagement’s purpose,

• bjectives, conditions for success,

and level of involvement.

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6

Be clear about your scope of influence

Tell the participants the level of influence or authority your organization has to implement changes, and be clear about the of your

• rganization’s power from the start.

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7

Develop a code of conduct together

Creating and agreeing on rules together as part of the initial team-building builds solidarity and commitment.

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8

Have an exit strategy

In the course of a long-term engagement, it can be expected that some people will leave. The engagement may not be a good fit for them, but they may have to leave because of changes in their circumstances over time.

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Give participants the tools they need

Provide participants with accessible, relevant, and balanced resources and support, so they can build their knowledge and skills. This will also increase their confidence and capacity to engage.

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10

Expect the unexpected…

And be open to it! It’s important in patient engagement work to have clear objectives, but because this is a dynamic process, it’s important to expect and embrace new ideas and

• pportunities that may emerge.

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Give participants the recognition they deserve

Always acknowledge the contributions and impact of participants when reporting to the public and other audiences.

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12

Report back

Commit to a feedback loop at the beginning, and follow through. After gaining information or advice from participants, tell or show them what you did, or didn’t do, with it, and tell them why.

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Be prepared for lulls, and how to navigate them

If you’re planning an extended engagement, tell your participants to expect lulls in the activity and intensity.

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Be aware, and careful, of people’s emotions

Sensitivity, empathy, and consideration will

• bviously be needed if your discussions bring up

sadness, grief, or anger. You may want to consider special training or support for staff and access to mental health supports for participants.

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Carry it forward

When things are coming to a close, act as a bridge for your participants. Encourage them to join other groups or advisory boards, or as a fitting last gesture, you may want to provide suggestions or even contacts and introductions.

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Th The Questio ion of f Co Compensatio ion

Meet Pat. A family caregiver. Post-engagement.

Engagement resources

Online toolkit

• www. changefoundation.ca/toolkit

Regardless of where your organization is in terms of caregiver involvement we’re confident there’s something in this toolkit to help you out.

Access our online toolkit.

Thank you

• Comments? Questions?

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To Follow… FAQ in September that responds to frequent and unanswered questions we received throughout the series.

www.communityhealthontario.ca

FIN INAL L Webina nar r in the Series ies !Webinar

Buildi ding ng Collab aborati tion n Ca Capac acity ity for Ontari ario Hea ealth th Tea eams

Demysti stify fyin ing g Co Co-Desi sign gn in Healthcar thcare

This session provides the what, why, and how of co-design by providing practical approaches for implementation.

Sept 24, 201 019 @ 3 3:30 PM

Register at www.communityhealthontario.ca

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