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Risk Management Services Division of Human Resources

Managing Threatening Behavior – A University Model

Steve Holland, Assistant Vice President – Risk Management Services Leslie D. Porter, Senior Director – Division of Human Resources

October 29, 2015

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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The recent on-air shooting of a TV reporter and cameraman by a fired coworker has made all of us think about the potential for workplace violence. While the media frenzy that surrounds these horrific events

• ften overhypes the likelihood that this type of extreme

violence will happen in your workplace, the very real potential for some sort of acts of violence at work should not be ignored.

MANAGING THREATS IN THE WORKPLACE

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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The key to mitigating and preventing incidences of workplace violence is to have the appropriate policies in place, the tools to assess the degree of risk of violence, and the expertise, processes, and resources to address potential problems.

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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 42,236 students  15,615 employees (staff, faculty and administrators)  15 million GSF in 186 buildings on 388 acres of Tucson

campus, Phoenix Biomedical Campus, UA South, astronomy facilities, and research farms statewide

 Building and Contents values = $ >8.0 billion  FY 13-14 All Funds Budget = $ 2.23 billion  FY 12-13 Research expenditures = $632 million

UA QUICK FACTS

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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UA WORKPLACE VIOLENCE EVENT- 2002

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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What happened?

 A non-traditional, older male Nursing student who was failing

his courses, shot and killed three faculty members – one in her

• ffice, and then two more in front of a full classroom preparing

to take a mid-term exam. After allowing the students to leave, he took his own life. His backpack was found to have multiple weapons and hundreds of rounds of ammunition.

 The shooter previously had multiple “touch points” with

different UA offices that might have indicated troubling behavior, but there was no mechanism to “connect the dots” and put a plan in place to prevent this tragedy.

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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Immediate Response

 UA implemented Critical Incident Stress Management

(CISM) protocols with students in the class, and with Nursing faculty, staff, and administrators

 Successful outcome of CISM implementation: – all

students in the classroom graduated on time and College

• f Nursing faculty remained with the UA, and continued

to do excellent teaching, research and public service.

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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UA policies modified or created after the College of Nursing shootings

 Workplace Violence Policy  Policy on Threatening Behavior By Students  Policy on Disruptive Behavior In An Instructional Setting  Procedures for Evacuation for Fire Alarm or Other Emergency  Building Monitor Selection Criteria and Training  Weapons on Campus  Exclusionary Order Policy

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

Division of Human Resources

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Formation of Threat Assessment and Management Team (TAMT) The University of Arizona's Threat Assessment & Management Team (TAMT) is a multi-disciplinary group of trained University employees who determine if an individual poses or may pose a threat of violence to self, others, or to our UA community, and act to deter the threat. The team responds to reports of behaviors exhibited by students, employees, visitors, and vendors or other unaffiliated persons in an attempt to prevent violence so that our campus remains a safe and secure working and learning environment. The use of a multi-disciplinary team ensures a diversity of functional areas of expertise to increase the effectiveness of the team.

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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 Co-chaired by Dean of Students and Human Resources  Other campus representation includes:

 University of Arizona Police Department (UAPD)  Risk Management  Life & Work Connections (Employee Wellness)  Counseling and Psychological Services (Campus Health)  Office of Institutional Equity (Title IX Compliance)  Office of General Counsel  Additional staff from these units as backups

 Engagement of outside consulting firm (current: SIGMA)

THREAT ASSESSMENT MANAGEMENT TEAM (TAMT)

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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Issues that have been considered:



Interplay with FERPA and Title IX Compliance



Documentation, privilege, confidentiality, discoverability



Use of contracted external expertise



Triggering criteria for TAMT review and action



Training of campus personnel, administrators, managers and supervisors, gatekeepers, and TAMT members



Monitoring the higher education and employment landscape to stay current with best practices

The threat assessment process must be flexible and evolving

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

Division of Human Resources

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Perpetrators of WPV Acts

The person who commits the act…

• is a currently enrolled student of the university
• has an employment relationship with the University
• has a contractual relationship with the University.
• has no relationship to the university
• has a previous affiliation with the university

(former student or employee)

• has a personal relationship with a current student or

employee

• is the recipient of service from the university

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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Key UA Work Place Violence Policy Citations

This policy confirms the University’s commitment to prevent, reduce and manage violence to provide a safe environment in which to work and learn. It applies to students, employees, vendors and visitors at all University-

• wned, controlled or leased premises…”

"Violence" includes, but is not limited to: intentionally threatening; intimidating; physically injuring; stalking; damaging property; or referencing

• r using a weapon or firearm, unless the individual doing so is a certified

law enforcement officer…” "Intimidating" means an intentional act that would cause a reasonable person to fear that s/he is in danger of injury or harm. "Threatening" means expressing intent to cause harm.

401.1 Workplace Violence Policy

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

It is the policy of the University to exclude persons who engage in illegal behavior or disrupt the University’s educational mission (hereinafter “Disruptive Persons”). In accordance with A.R.S. § 13- 2911(D). The UA has adopted procedures regarding excluding persons from campus grounds and properties for up to one year. An exclusionary order may be requested by:

 The University President or a Dean, Director, or Department Head,

• r any other official designated as the person in charge of a specific

area/building, facility, activity, or event; and

 Law enforcement officers under conditions described in the policy.

Division of Human Resources

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“Exclusionary Order” Policy

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources



An employee grabs a student worker by the shirt collar causing the student to trip over an

• bject and hurt his shoulder.



A UA employee confronts a temporary agency employee about hitting his car and tells him “he is going to his car to get his gun.”



Two employees tell the department head they suspect that another employee is purposely damaging a highly sensitive piece of machinery to disrupt the research of others.



An employee who has been given notice of non-renewal, has a history of aggressive behavior and violent outbursts, is seen outside the building wearing camouflage pants, gloves and sun glasses.



An employee tells co-workers he is going to hurt himself by driving his car off a parking garage.



An individual employed through a temporary agency, stabs a UA employee outside of a campus cafeteria



Former student repeatedly sends personal emails to a former professor, shows up to events where he is present and romanticizes their relationship via facebook.



A female student pretends to be a male student and sends repeated and suggestive messages to another female student.



The boyfriend of a UA employee who is waiting to give his girlfriend a ride, confronts a female employee who is in conflict with his girlfriend, while waiting in a UA parking lot.

Division of Human Resources

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Sample of Concerning and Threatening Cases

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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Fact Find Assess Confer Take Action

“FACT” Response Model

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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What do you do?

You receive a report from a faculty member that another tenured faculty member repeatedly shouted “I’m going to kill that “SOB” next time I see him” while speaking to the faculty member on the phone. (He is referencing his department head.) He also reportedly says at one time “…him and that a--hole Jim Sparks.” (another faculty member)

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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What do you do?

A warehouse driver enters the administrative offices where two female office staff are present. One of the employees had complained to a supervisor that the driver is repeatedly late with his deliveries. Later, one of the employees tearfully reports that the driver confronted her about “ratting him out” and at one point, when he was asked to leave, he allegedly made a gesture as if he was waving and shooting a machine gun and said “I just came here to talk – sometimes it feels like Beirut around here.” The three employees were known to be friendly in the past, and the driver and other employees often go in the office to talk and joke with the women.

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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What do you do?

A program coordinator and his wife work in the same department and have had a long running conflict with another employee (IT analyst) in the same department. One day, the wife reports that the IT employee swerved at her with a company vehicle. She obtains a restraining order against the employee that restricts the employee from coming within 100

• yards. She asks the supervisor to reassign the IT employee to

another area or she will call the police to arrest him. The IT analyst tells you the charge is bogus and he never steered toward her and is appealing the order.

Managing Threatening Behavior – A University Model

Risk Management Services Division of Human Resources

The University of Arizona – Risk Management Services | Division of Human Resources

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Steve Holland – Risk Management Services sholland@email.arizona.edu Leslie D. Porter – Division of Human Resources ldm@email.arizona.edu

Questions?