Ridership Experience Metric Review Data through Q2 of 2020 - - PowerPoint PPT Presentation

▶
ridership experience metric review
SMART_READER_LITE
LIVE PREVIEW

Ridership Experience Metric Review Data through Q2 of 2020 - - PowerPoint PPT Presentation

Apr 14, 2023 485 likes •667 views

Ridership Experience Metric Review Data through Q2 of 2020 8/6/2020 Why we are here Ridership Experience Metric Review Review of Ridership, Safety, Cleanliness and Availability metrics Provide a high level recap for the

slide-1
SLIDE 1

Ridership Experience Metric Review

Data through Q2 of 2020

8/6/2020

slide-2
SLIDE 2

2

Why we are here

  • Ridership Experience Metric Review
  • Review of Ridership, Safety, Cleanliness and Availability

metrics

  • Provide a high level recap for the categories mentioned above
  • Today we are here to provide information
slide-3
SLIDE 3

3

Agenda

Ridership

  • Total Boardings, Boardings by Mode
  • Average Weekday Boardings

Public Safety

  • Security Incidents – by mode

Cleanliness

  • Customer complaints

Availability

  • Vertical Conveyance
slide-4
SLIDE 4

4

Ridership - Total System

1,000 2,000 3,000 4,000 5,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Thousands 2019 2020

slide-5
SLIDE 5

5

Ridership – Central Link

500 1,000 1,500 2,000 2,500 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Thousands 2019 2020

slide-6
SLIDE 6

6

Ridership – ST Express

500 1,000 1,500 2,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Thousands 2019 2020

slide-7
SLIDE 7

7

Average Weekday Ridership – ST Express

10,000 20,000 30,000 40,000 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 CT KCM PT

slide-8
SLIDE 8

8

Ridership – Sounder

100 200 300 400 500 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Thousands 2019 2020

slide-9
SLIDE 9

9

Average Weekday Ridership – Sounder

5,000 10,000 15,000 20,000 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020 Q2 2020 North Line South Line

slide-10
SLIDE 10

10

Ridership – Tacoma Link

20 40 60 80 100 120 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Thousands 2019 2020

slide-11
SLIDE 11

11

Public Safety Incidents – Total System

500 1,000 1,500 2,000 2,500 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2019 2020

slide-12
SLIDE 12

12

Customer Complaints - Cleanliness

2 4 6 8 10 12 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2019 2020

slide-13
SLIDE 13

13

Conveyance Uptime – Link Elevators

YTD Through June 2020 (including DSTT Stations) Target 97%

DSTT Stations

99.5 98.3 99.7 98.9 90.8 93.9 98.5 78.7 81.1 100 99.4 Angle Lake SeaTac TIBS Mount Baker Beacon Hill International District Pioneer Square University Street Westlake Capitol Hill UW 50 55 60 65 70 75 80 85 90 95 100 2019 2020

Elevators

slide-14
SLIDE 14

14

Conveyance Uptime – Link Escalators

YTD Through June 2020 (including DSTT Stations) Target 95%

DSTT Stations

2019 2020 91.3 92.6 95.1 98.7 91.4 94.1 81 83.9 95.4 98.9 Angle Lake SeaTac TIBS Mount Baker Beacon Hill International District Pioneer Square University Street Westlake Capitol Hill UW 50 55 60 65 70 75 80 85 90 95 100

Escalators

No escalator at Beacon Hill

slide-15
SLIDE 15

15

Conveyance Uptime – Sounder/ST Express/Garage Elevators

YTD Through June 2020 (including DSTT Stations) Target 97%

2019 2020

Elevators

99.6 99.8 99.9 82.1 99.5 99.4 100 99.4 99.7 99.7 100 99.9 Lakewood Station Angle Lake Garage Auburn Station Kent Station King Street Station Federal Way TC Canyon Park FS Issaquah P&R Everett Station Mountlake Terrace FS Mukilteo Station Northgate Garage 50 55 60 65 70 75 80 85 90 95 100 105 110

slide-16
SLIDE 16

Thank you.

soundtransit.org