Review of Current State Maria Callander, IT Director November 14, - - PowerPoint PPT Presentation

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Review of Current State Maria Callander, IT Director November 14, - - PowerPoint PPT Presentation

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Review of Current State Maria Callander, IT Director November 14, 2019 Infrastructure Overview Cisco router, switch and server Palo Alto firewalls Netapp storage Office 365 Government Windows operating systems VMware

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Review of Current State

Maria Callander, IT Director November 14, 2019

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Infrastructure Overview

  • Cisco router, switch and server
  • Palo Alto firewalls
  • Netapp storage
  • Office 365 Government
  • Windows operating systems
  • VMware
  • Veeam data protection
  • Primary and secondary datacenters both in Carlsbad

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Application Portfolio Overview

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Financial Management

  • Central Square (IFAS) Legacy

– Accts payable/receivable – Financial Reporting, Budgeting and Forecasting – General and Job Ledger – Purchasing

  • Core Technologies – OneStep Cashiering

– Current project to upgrade to iPayment

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Financial Management

  • Manual integrations with

– False Alarm Reporting (FAAP) – Parking Citations (TurboData) – Recreation (CivicRec) – Permitting (EnerGov) – Involve manual entry and the use of spreadsheets to download/upload transactions

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Financial Management

  • Fixed Asset Tracking

– Central Square IFAS – Departmental spreadsheets and Access databases – Some tracked in Public Works Asset Management systems

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Other Financial Management Tools

  • Treasury and Debt Management – Emphasys

Sympro

  • Reporting – MS Excel/MS PowerPivot
  • Grant Management – MS Excel and Access
  • Project/Cost Accounting – MS Excel
  • Receiving and delivery tracking- Qtrak
  • Central Store Inventories - Sage

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SLIDE 8

Human Resources

  • Infor Lawson hosted by Velocity

– Benefits – Compensation – Human Capital Management

  • Sumtotal Workforce Management (WFM)

– Time and attendance

  • Payroll

– Combination of WFM and Lawson – 123 step process – Manual entry, spreadsheets, file uploads and downloads

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Human Resources

  • Employee Scheduling

– Kronos Telestaff: Police and Fire – When to Work: Library and Recreation

  • Applicant Tracking – Neogov

– Onboarding is a manual process

  • Leave of Absence – Spreadsheets and manual

entry

  • Personnel Action Forms – paper process and

manual entry

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Human Resources

  • Currently in the process of acquiring a

Learning Management system

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Public Works

  • Infor Hansen

– Asset management – Work orders – Maintenance – Timekeeping

  • GeoKNX – mobile work orders
  • Central Square Lucity – Pavement Management
  • GraniteNet – Sewer video inspections

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Public Works

  • AssetWorks – Fleet Management
  • Harris Northstar – Utility Billing (Water)

– Upgrade in process including interface with InvoiceCloud

  • ITRON Advanced Meter Infrastructure
  • Mcare – Mobile workorders for Utility Billing
  • WaterSmart – Analytics, flat file upload from Harris

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Land Management

  • Tyler Energov

– Permits – Plans – Business licensing – Code enforcement cases – Resident online access to business license process only

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Land Management

  • Building inspections - IGInspect
  • Code enforcement field inspections are

conducted using a VPN connection into Energov

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Police

  • Computer Aided Dispatch/Mobile

– Central Square Tiburon CommandCAD – In process of acquiring new system

  • Crime and Field Reporting

– Motorola NetRMS – Regional implementation

  • Axon Taser BodyCam

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Police

  • Vigilant LPR
  • Traffic Accident and Citations – Crossroads eCite
  • Evidence Management – Quetel
  • Public Safety Cameras – Ocularis
  • Scheduling – Kronos Telestaff

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Fire

  • Regional dispatch center – Central Square Tritech
  • Records Management – Street Fire
  • Emergency Medical Reporting - Street EMS
  • Digital dashboards – First Arriving
  • Scheduling – Kronos Telestaff

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Other major applications

  • GovQA –

– Public Records Portal and Request Management – Correspondence for management of Council inquiries

  • HPRM – Enterprise Content Management

– Currently replacing with Laserfiche

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Other major applications

  • Recreation – CivicRec Activity and Event Management
  • Library

– Symphony Integrated Library System – RFID Self-check

  • Accela Public Stuff – Mobile app for citizen requests

– Links to Lexis Nexis Coplogic for Online Crime Reporting, traffic complaints and homeless issues – Currently implementing new CitySourced app.

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Issues

  • Decentralized business operations

– Decisions optimal for individual department but not for whole organization – Duplicate and shadow systems – Complex integration – Reliance on manual processes

  • City desires to take an enterprise wide view in the

creation of our digital transformation roadmap

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Issues

  • Limited access to data and information

– No central data warehouse – Multiple tools in use (Crystal, SSRS, Tableau) – Poor data quality – Hiring a Data and Business Intelligence Manager – City desires to create an enterprise business intelligence strategy to serve both staff and residents

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Issues

  • Many systems implemented to duplicate current

business processes

  • Many systems were not fully implemented
  • Lack of documentation
  • Limited training
  • Staffing

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