Revelations of a QCC Research Survey in Japan ICQCC 2009, Cebu, - - PowerPoint PPT Presentation

Revelations of a QCC Research Survey in Japan

Ichiro Kotsuka Executive Director Union of Japanese Scientists & Engineers ICQCC 2009, Cebu, Philippines October 23, 2009

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QC Circle Headquarters

We began the QC Circle Activities in Japan, in April, 1962. The activities spread rapidly in subsequent years. In Japan, the activities have been practiced throughout many industries from manufacturing to services. Globally, more than 70 countries and regions have introduced and promoted QC Circles. The QC Circle Headquarters of Japan is located within the Union of Japanese Scientists and Engineers (JUSE). There are 9 regional offices throughout Japan as shown on the right, to facilitate and assist QC Circle activities.

QC Circle Headquarters (JUSE) Hokkaido Region Tohoku Region Hokuriku Region Kanto Region Tokai Region Kinki Region Chugoku-Shikoku Region Kyushu Region Okinawa Region

What is the “QCC Research Survey”?

• The QCC Research Survey is a nation-wide

survey of QCC activity status in Japan.

• The survey started in 1979, is conducted

every 4 to 8 years and this is the 7th survey.

• The survey was conducted respectively, to

QCC promoters who help promote QCC activities, and QCC leaders who take charge of actual QCC activities.

Part 1. Promoter Results

• 1. Department/ Section that introduces

small group activities

13% 10% 14% 45% 35% 63% 72% 69% 65% 86% 10% 8% 14% 31% 34% 51% 57% 58% 59% 84%

0% 20% 40% 60% 80% 100% Other Sales Service R&D Marketing Design, technology Maintenance Administrative affairs Materials Manufacturing 2009 2004

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• 2. Participants in small group activities

47% 53% 46% 29% 5% 7% 2% 3% 8%

0% 20% 40% 60% 80% 100% 2004 2009 Full‐time, part‐time, and temp‐workers all participate Full‐time workers all participate Full‐time, part‐time, and temp‐workers voluntarily participate Full‐time workers voluntarily participate Other

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• 3. Promotional body of

small group activities

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• 4. Promotion of e-QCC activities

32% 46% 18% 37% 0% 20% 40% 60% 80% 100% Promotes e‐QCC concious circle activity Promotes circle activity without e‐QCC in mind Not aware of e‐QCC Other

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• 5. Participants in the promotional body
• f QCC activities

64% 52% 71% 84% 75% 50% 24% 57% 53% 60% 78% 70% 48% 23%

0% 20% 40% 60% 80% 100% General staffs Supervisory staffs Chiefs Deputy Managers Managers Executives President 2009 2004

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• 6. Objectives to introduce

small group activities

3% 27% 35% 35% 3% 27% 35% 35% 0% 10% 20% 30% 40%

Other To create fullfiling and cheerful work environment To enhance circle member's skill To contribute to the company's business result

2009 2004

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• 7. Composition of small group activities

4% 24% 33% 32% 96% 3% 23% 33% 40% 89% 0% 20% 40% 60% 80% 100% Other Group includes mamagers Cross‐departmentally organized Organized for specific themes Departmentally organized 2009 2004

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• 8. Meeting time of small group activities

53% 31% 50% 40% 29% 16% 7% 40% 34% 0% 20% 40% 60% 80% 100% 1996 2004 2009 During office hours During Off‐hours Both

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• 9. Allowance for small group activities

70% 70% 69% 66% 47% 57% 18% 13% 27% 29% 31% 34% 30% 20% 2% 1% 5% 10%

0% 20% 40% 60% 80% 100% 1983 1987 1991 1996 2004 2009 No response Not provided Provided depend on the activity Provided

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• 10. System of internal presentation
• pportunity by small group activities

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• 11. Participation of the top management

in internal presentations

92% 94% 93% 90% 90% 91%

5% 3% 4% 6% 6% 6% 2% 2% 3% 4% 2% 2% 1% 1% 1% 2% 1%

0% 20% 40% 60% 80% 100%

1983 1987 1991 1996 2004 2009

Other Participate rarely Participate occasionally Participate

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• 12. Outcome of small group activities

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• 13. Evaluation of small group activities

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• 14. Reward system of

small group activities

89% 82% 8% 13% 3% 6% 0% 20% 40% 60% 80% 100% 2004 2009 Established Not established Unknown

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• 15. Support/ guidance by seniors or

managers for small group activities

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• 16. Problems/ Issues when promoting

small group activities

10% 1% 7% 28% 25% 33% 20% 39% 46% 41% 7% 2% 12% 22% 27% 27% 28% 33% 46% 55%

0% 20% 40% 60%

Other Labor issue Presentation, award, evaluation system Not being able to achieve result Promotion activity Understanding from top/senior managers Training Saving time Fostering a leader Level disparity among small groups

2009 2004

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Part 2: QCC Leader Results

• 17. What are the contents of your

business operation?

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• 18. What are the objectives of practicing

small group activities?

6% 50% 76% 73% 7% 52% 68% 71% 0% 20% 40% 60% 80% 100% Other To create fulfilling workplace To contribute to the company's business performance To enhance the ability of members 2004 2009

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• 19. What motivates you to participate

in small group activities?

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• 20. Who participates in your small

group activities?

58% 34% 4%3% Full‐time, part‐time, and temp‐workers all participate Full‐time workers all participate Full‐time, part‐time, and temp‐workers voluntarily participate Full‐time workers voluntarily participate

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• 21. When are small group activity

meetings held?

37% 52% 29% 22% 34% 26% 0% 20% 40% 60% 80% 100% 2004 2009 During office hours During off‐hours Both

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• 22. How long is the average meeting

time?

1 1 18 20 164 66 11 10

10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160 170

181min.+ 151‐180 min. 121‐150 min. 91‐120 min. 61‐90 min. 31‐60 min. 21‐30 min. 11‐20 min. 0‐10 min. Number of circles

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• 23. How many themes have been solved

in the past one year?

11 85 109 35 21 7 5 3 1 1 5 2 5 3 17 65 81 20 14 5 8 1 1 2 1 1 2 20 40 60 80 100 120 Number of groups Number of themes solved per year 2009 2004

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• 24. How much time is spent to solve
• ne theme in general?

2 8 9 48 45 21 114 1 5 1 10 1 18 2 10 20 30 40 50 60 70 80 90 100 110 120

Less than 1 month 1‐1.9 2‐2.9 3‐3.9 4‐4.9 5‐5.9 6‐6.9 7‐7.9 8‐8.9 9‐9.9 10‐10.9 11‐11.9 12‐12.9 13‐13.9 14‐14.9 15‐15.9 16+

Months Number of circles

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• 25. What is the level of cooperation

provided by your senior/ manager?

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• 26. Are the themes related to

your upper policy?

93% 96% 5% 4% 2% 0% 20% 40% 60% 80% 100% 2004 2009 Related Not related Other

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• 27. How are the themes decided?

4% 7% 3% 30% 46% 40% 5% 1% 1% 60% 45% 51% 0% 20% 40% 60% 80% 100% 1996 2004 2009 Assigned by manager Discussed among managers, staff, leaders Requested from other departments Discussed among members

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• 28. What are the main aims of

setting themes?

2% 2% 3% 5% 2% 8% 6% 14% 16% 30% 2% 3% 3% 3% 4% 4% 5% 12% 17% 29% 0% 10% 20% 30% 40% 50% To enhance management level To enhance working environment To enhance service To improve equipment To avoid mistakes To enhance CS To save cost To enhance efficiency To reduce cost To enhance quality 2009 2004

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• 29. What is the procedure used to

solve themes?

0% 13% 50% 86% 1% 16% 37% 86% 0% 20% 40% 60% 80% 100% Other Measure‐implementing procedure Task‐achieving procedure Problem‐solving procedure 2009 2004

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• 30. Is it useful to listen to presentations by
• ther circles in different organization?

93% 88% 84% 86% 82% 77% 7% 12% 9% 13% 18% 22% 2% 1% 1% 0% 20% 40% 60% 80% 100% 1983 1987 1991 1996 2004 2009 Not useful Neither Useful

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• 31. What are the outcomes by playing

the role of QCC leader?

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• 32. What are the outcomes of small

group activities as a circle?

49% 47% 24% 11% 5% 3% 4% 2% 17% 34% 1% 1% 2% 1% 0% 20% 40% 60% 80% 100% 2004 2009 Raised more awareness toward problems Increased knowledge Higher motivation toward one's work Established better communication Enhanced teamwork Other No specific outcome

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• 33. What are the outcomes of small group activities

for business operation and the environment?

17% 18% 32% 26% 11% 17% 20% 19% 11% 10% 4% 5% 2% 3% 4% 2% 0% 20% 40% 60% 80% 100% 2004 2009

Improved workplace environment Enabled to work smoothly with less burden Enhanced productivity Improved quality Reduced cost Prompted better collaboration with other departments Other No specific outcome

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• 34. Are there any issues/ problems in

promoting small group activities?

82% 82% 86% 79% 77% 74% 18% 17% 14% 21% 23% 26% 0% 20% 40% 60% 80% 100% 1983 1987 1991 1996 2004 2009 There are no issues There are difficulties when promoting activity

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• 35. What external education and training

would you like to attend?

3% 7% 25% 14% 22% 26% 32% 29% 33% 26% 5% 16% 20% 22% 23% 28% 28% 31% 32% 35%

0% 10% 20% 30% 40% 50% Other Safety management Statistical method, DOE Coaching Fundamentals of QM Promotion of small group activity Fundamental of QC tools(e.g.Q7, N7) Task‐achieving Leadership Problem‐solving 2009 2004

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• 36. Do you intend to continue

small group activities?

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Please use the information!

Any information will become meaningful and valuable when reasonable decisions are made based on the information and furthermore implemented. We expect that this presentation will contribute to your sensible decision-making as well as your QCC activities & their promotion next year in 2010.

And… Bring your best achievements to:

Ichiro Kotsuka Executive Director Union of Japanese Scientists & Engineers

ICQCC’11-Yokohama, Japan September 11 to 14, 2011

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