Report it & Website Parish Liaison update 06/03/19 Bath & - - PowerPoint PPT Presentation

Bath & North East Somerset – The place to live, work, and visit

Report it & Website

Parish Liaison update 06/03/19

Background

We needed…

…a quick and easy way for citizens and staff to report issues online …an accurate map based system to help citizens and staff locate the issues …something that could be used on a mobile phone or tablet …to provide better feedback to keep citizens updated

The solution…

Fix My Street – our own customised version, integrated with our back-office systems and processes

Bath & North East Somerset – The place to live, work, and visit

What can be reported?

• Abandoned vehicles
• Dead animals
• Dog fouling
• Fly-tipping
• Littering and bins
• Bus stops
• Flooding & drains
• Road safety

– Grit bins, damaged railings, drains

• Hazard on the road

– Mud, debris, fallen trees, etc.

• Parks

– Safety issues, damaged benches, etc.

• Potholes, damage to roads and

pavements

• Road signs and markings

– Faded, damaged, etc.

• Street light faults
• Trees & woodland issues
• Needles
• Household / business bins left out
• Graffiti

Bath & North East Somerset – The place to live, work, and visit

What has happened

50% 6% 44% Highways Parks & Grounds Waste Cleansing

Over 11,000 reports have been made since the system went live in April 2018

Reports by service area

• Online reporting of highways issues

has increased from 13% to 37%

• Online reporting of parks & grounds

issues has gone from 0% to 18%

• The number of online reports of

cleansing issues hasn’t changed

Bath & North East Somerset – The place to live, work, and visit

Bath & North East Somerset – The place to live, work, and visit

Improving the rest of the website

So that people can more easily:

• Request or apply for services
• Pay for services
• Report things that aren’t on the map based system
• Find information they need and have confidence it is accurate and up to date
• Use it on a mobile phone or tablet

The new website will be:

• Simpler and clearer
• Based on research and testing with our users
• Easier to find your way around
• More interactive (more online forms, automated email responses)
• Based on the principles used on the Gov.uk website (tested and proven)

Bath & North East Somerset – The place to live, work, and visit

What will it look like?

From this to this

Bath & North East Somerset – The place to live, work, and visit

What will it look like?

From this to this

Bath & North East Somerset – The place to live, work, and visit

What will it look like?

From this to this

Bath & North East Somerset – The place to live, work, and visit

Report it options

Report problems with roads, pavements, parks & grounds and cleansing, using the B&NES version of Fix My Street

https://fix.bathnes.gov.uk/

Bookmark / favourite, this address on your desktop computer, laptop, tablet, or mobile phone

(for other problems not covered by Fix My Street, you can still visit www.bathnes.gov.uk/reportit, and in an emergency, always ring Council Connect)