Quality Partnership Council (QPC) Meeting Theme: Transformation - - PowerPoint PPT Presentation
GSA Integrated Workplace Acquisition Center Quality Partnership Council (QPC) Meeting Theme: Transformation Moderator: James Boyle, IWAC Business Development Team November 14, 2019 Philadelphia, PA Quality Partnership Council Welcoming
GSA Integrated Workplace Acquisition Center
Theme: Transformation Moderator: James Boyle, IWAC Business Development Team
November 14, 2019 Philadelphia, PA
Quality Partnership Council
Dena McLaughlin Regional Commissioner Mid-Atlantic Region, Federal Acquisition Service (FAS) Government-Wide Category Manager, Office Management
Quality Partnership Council
Ryan Schrank Director, Integrated Workplace Acquisition Center (IWAC)
–Primarily supported DoD IT initiatives ranging from Software Development programs to Defense Travel System (DTS) –Industry engagement was critical throughout the RFI and Requirements development process
–Supervisory Division Chief of Contract Compliance and Oversight at DLA –Supported as DCSO Ombudsman for any Industry concerns related to fairness in acquisition process
–Contracting Officer for DoD’s Pharm Program with specific focus on Industry Engagement to increase access to Specialty Pharmaceutical Items.
–Supported IWAC as the first Client Advisor working with customers to utilize Schedules effectively and efficiently –Main focus on Schedule 36, CMOP and FSSI Print Management –Engaged with Schedule 36 Industry partners to ensure solutions were meeting Government needs –Supported Industry Partners as IWAC transitioned to ITSS for Projects program
Quality Partnership Council
–Industry has pulse of the marketplace –Support IWAC in expanding solutions and being ahead of trends
–If you see ways to increase efficiency and effectiveness, we want to see them!
–Ensure we are complying with Fair Opportunity process
Quality Partnership Council
10:00 am
Welcoming Remarks
Dena McLaughlin FAS Regional Commissioner 10:10 am
Meet the new IWAC Director
Ryan Schrank, GSA IWAC Director 10:20 am
Trends in Government Space
QPC Industry Board Members 11:15 am
Networking Break
11:30 am
BIFMA Standards and New Registry
Dave Panning, BIFMA Technical Services 12:00 pm
Lunch
1:15 pm
MAS Consolidation Updates
Jeff Calhoun, GSA Program Manager 2:00 pm
Closing Remarks & Breakouts
Ivana Henry, Business Development Director
Quality Partnership Council
Quality Partnership Council
Randa Thayer Shaw Industries, Inc.
We consist of eight floor covering manufactures, nine supplier partners, while supporting seven socioeconomic programs for small businesses.
Broadloom of the past…
…today’s broadloom…
…today’s broadloom.
Carpet tile of the past…
…today’s carpet tile…
…today’s carpet tile…
…today’s carpet tile.
Introducing Resilient…
With visuals you never imagined.
It’s more than just a floor…
Quality Partnership Council
Rhonda Hammack, Kimball Michelle Warren, ESI Ergonomic Solutions Karen Bastian, Knoll
November 2019
> “White Collar Factories” > Why? What drove approach? > Line up in rows (“bull pen”) > Supervision > Repetitive Tasks
> Burolandschaft “Office Landscape” concept originated in Germany > Why? What drove approach?
> Action Office (Herman Miller)
> “Acoustical” Walls > 1” slots for vertical hanging > Surfaces & Storage based on panel width > No power/data capabilities > Simple
> 1968… “panel systems” first introduced > 1970’s – 1980’s…mass adoption of 1st generation > Result of HEAVY marketing by manufacturers > Led to “enhancements” (primarily marketing driven) > Led to mis-use & abuse
> Offices must yield to “behavior settings” tailored to tasks > Small private spaces & shared activity centers > The office is where you are > Different settings for different activities
> 2nd Generation Furnishings & Open Floor Plate Evolves > Technology Accommodation > Off-Module > Stackable > Horizontal Design > Removable Skins
> Individuals, Small Groups and Teams > Natural Materiality > Architectural and Acoustic Harmony > Hospitality Experience > Engaging Technology
> Flexible > Agile > Promote Movement > Postural changes > Moveable
Space Efficiency
> Support personal experience > Support culture, brand, & demographics > Maximize performance
> Address the war for talent > Adaptable to change > Effective and Efficient Space
workers are in open plan environments.
Midmark
Midmark
CHOICE is key Activity Based design provides > Mix of spaces to share > Most “open”, but variety available > Community and collaboration Key benefits when done right: > Improve employee experience and well-being > Enhanced community and collaboration > Increase engagement, presenteeism and reduce absenteeism > Engage the whole person and reduce stress > Inspire positive emotion
“We are no longer designing environments. We are designing the experience.”
Increase our connectivity to Nature
Direct or Indirect Space or Place Appeal to touch Appeal to sight Appeal to Smell
PRODUCT APPLICATIONS
Incorporating home feeling into the work-space
Lighting & Noise Reduction
› Ceiling. High ceiling reverberate acoustics that blur voices in the distance.
Felt hanging baffles, suspended ceiling tile or acoustic foam improve acoustics.
› Floor. Soft carpets dampen noise. › Walls. Acoustical panels on perpendicular walls or angled/curved walls
reduces reverberation..
› Furnishings.
Fabrics and Draperies. Drapery fullness and distance from the window increase sound absorption. Architectural drapery contributes to absorption and offer a softer subdivision of space. Workstation Elements. Sound should be captured as close to the source as possible. Free-standing Vertical Surfaces. Vertical barriers should be located 3 to 7 ft. above the floor, covering a foot below speaking level while sitting and a foot above standing height.
qualities help scatter noise
› Managing place with workplace planning and strategy.
+ Separate front-facing teams with frequent phone interactions from those who spend good portions of the day in focus work. + Divide groups of people into smaller teams separated by barriers. + Reduce the radius from talker to distracted party. + Factor in noise and activity associated with each operation when developing adjacencies. + Create dedicated spaces and breakout rooms that separate loud and quiet. Quiet Spaces. A dedicated zone for heads down, non-collaborative work by multiple user. Loud Spaces. Designate collaborative/social spaces intended for interaction and locate away from quiet areas.
make phone calls without disturbing surrounding workers.
› Sound-masking strategies.
+ “Dead quiet” and create an atmosphere where small noises produce an out-of-proportion disturbance. + Sound can be attenuated with continuous, low-level ambient noise that masks noise, lowering the intelligibility of neighboring conversations by as much as two-thirds. + Voices get lost in the fog of sound masking, you lose intelligibility. + The goal is to create organic sound that people are accustomed to hearing. + High quality headsets with highly directional microphones mute background noise. + Pink noise is smoother and more soothing across all frequencies than white noise
> Mobile > Shared > Flat Screens > Video Conferencing
> Exercise Facilities > Dry Cleaners > Day Care > Outdoor spaces > Gaming spaces
Thank You!
Questions?
Quality Partnership Council
Allyn Richert Trade Products Corporation James Boyle IWAC Business Development
Quality Partnership Council
Concern: Confusion around availability and appropriate use of design services on GSA Schedule Goal: Make it easier for Federal buyers to use Schedule for design services Establish Design Services Working Group
who have an interest and experience around this topic
improvements, resources/tools, training etc.)
Quality Partnership Council
Quality Partnership Council
Dave Panning BIFMA Technical Services
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performance.
and how it applies to the furniture selection process.
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8,700 (46%) involved children, under age 18 years 7,500 (39%) involved adults, ages 18 – 59 years 2,900 (15%) involved seniors, ages 60 years +
Source: US Consumer Product Safety Commission – Oct. 2018
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110 (67%) involved children, victim ages 1 month to 14 years 9 (5%) involved adults, victim ages 28 – 59 years 46 (28%) involved seniors, victims aged 60 years +
Making the case for: SAFETY
Source: US Consumer Product Safety Commission – Oct. 2018
Making the case for: CONFORMANCE
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Overview of our standards and guidelines
ANSI/BIFMA X5.1, X5.4, X5.11 and X6.1 Seating BIFMA X6.4 Occasional Use Seating ANSI/BIFMA X5.5 Desk / Table Products ANSI/BIFMA X5.6 Panel Systems ANSI/BIFMA X5.9 Files and Storage Units ANSI/SOHO S6.5 Small Office / Home Office ANSI/BIFMA M7.1 and X7.1 Emissions ANSI/BIFMA e3 Furniture Sustainability BIFMA G1 Ergonomics for Computer Workstations Note: Those in bold will be in the proposed BIFMA Compliant Program
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“… normally used in an office environment and may include, but are not limited to those seating styles typically referred to as: executive/management, task/secretarial, side/guest chairs, stacking chairs, tablet arm chairs and stools.” In reality, this standard is used for many other types of chairs in addition to those listed above. This is the workhorse of North American seating tests. The 95th percentile male weighs 275 pounds and was used as the basis for the tests along with a 10-year life at single shift usage.
ANSI/BIFMA X5.1-2017 General-Purpose Office Seating
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Similar scope to ANSI/BIFMA X5.1 General-Purpose, except the basis uses a 400 pound male. The seat width must be 22 inches or greater. The tests were developed in conjunction with Mississippi State University.
ANSI/BIFMA X5.11-2015 General-Purpose Large Occupant Seating
“… normally used in indoor public spaces such as waiting, reception, or gathering areas. Lounge and public seating products are generally not adjustable for personal use.” Where a product may be covered by more than one ANSI/BIFMA standard, the manufacturer shall determine which standard provides most appropriate test conditions. The 95th percentile male weighs 253 / 275 pounds and was used as the basis for the tests along with a 10-year life at single shift usage. Note: BIFMA X6.4-2018 Occasional-Use Seating – 5-year life Note: The X5.4 standard is in revision and planning to use the 95th percentile at 275 lbs.
ANSI/BIFMA X5.4-2012 Lounge & Public Seating BIFMA X6.4-2018 Occasional-Use Seating
Pre-school, elementary, middle school, high school, adult education, trade school, and college. Not intended to evaluate products used in living/dorm environments. Includes units with integrated desk or table surfaces. Size A: Seat Height < 13.9 inches / User Weight 74 lbs. (age 6) Size B: Seat Height 13.9-16.7 inches / User Weight 200 lbs. (12) Size C: Seat Height > 16.7 inches / User Weight 275 lbs. (adult)
ANSI/BIFMA X6.1-2018 Educational Seating
Backrest Strength | Drop Test
The chair must withstand a weighted bag dropped into the chair from a height of 6 inches. The chair must withstand a force for one minute.
The chair must withstand a weighted bag set into the center of the seat pan for 100,000 cycles; and again for 20,000 cycles each front corner.
Seating Durability
Numerous disks representing a person leaning back are placed along the
Rear | Front Stability
Test loads representing a person sitting on the front edge are applied very near the front of the seat pan. The chair must not tip over.
60 mm (2.4 in.) from front edge of the load– bearing surface Centerline of seat 20 N (4.5 lbf.) Hold down strap Load applied through fixture (See Figure 12d) 79 kg (175 lb.) See Figure 12d
The chair must withstand a force for one minute in the vertical direction and must withstand a force for one minute in the horizontal direction (shown).
Arm | Leg Strength
13 mm - 38 mm (0.5 in. -1.5 in.) Direction
Side view Per 17.3.1a: Restraining device 11 to 38 mm (0.44 to 1.50 in.) in height
The chair must withstand a force for one minute in the horizontal direction at the front leg. Repeat for a side application.
The chair must withstand a force applied to the seat back for 120,000 cycles. Locations vary depending upon the size of the backrest.
445 N (100 lbf.) 159 kg (350 lb.) Position per 15.3 90°± 10° Direction of force application (backrest in its most rearward position)
Backrest | Armrest Durability
The chair must withstand forces applied to the armrests (each simultaneously) for 60,000 cycles.
Caster Durability | Footrest Test
The chair must withstand cycling a certain distance for 100,000 cycles including a specified number of cycles over obstacles. There are two footrest tests: one for static loading and one for repeated loading.
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This standard tests products such as, panels, screens, panel-supported systems, access doors and various hang-
products. This standard also provides recommendations for acoustical performance of panel systems products, and an Informative Annex that addresses considerations for Full- height Relocatable Wall products.
ANSI/BIFMA X5.6-2016 Panel Systems
Stability Tests
FORCE APPLICATION FROM THE FRONT FRONT VIEW 1372 mm (54 in.) 10° FORCE
203 mm (8 in.) Diameter Disk
10° or 178 N (40 lbf.) SIDE VIEW
There are force and impact stability tests for Panels and Screens. This test is not intended for panels or screens less than 1829 mm (72 in.) in height or less than 0.93 square meters (10 square feet) in area .
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Storage units include, but are not limited to, bookcases, wardrobes, cabinets, wall-mounted or exterior-mounted elements (such as shelf assemblies or paper management accessories), freestanding and mobile pedestals, etc.
ANSI/BIFMA X5.9-2019 Storage Units
Stability | Drawer Cycle Tests
44 N (10 LB) FORCE LOADED LOADED LOADED EXTENDIBLE ELEMENT WITH THE LARGEST CLEAR SPACE LOADED TO 470 kg/m
3 (0.017 lb./in. 3)OF CLEAR SPACE. EXTENDIBLE ELEMENT WITH THE SECOND LARGEST CLEAR SPACE LOADED TO 140 kg/m
3 (0.005 lb./in. 3) OFCLEAR SPACE. 13 mm (0.5 in.)
There are several types of Stability Tests for Storage Units
LOADED
Open and close the drawers for 50,000
The purpose of this test is to evaluate the ability of tall storage products with stacked
components to resist separation due to horizontal impacts.
Separation Test
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ANSI/BIFMA X5.5-2014 Desk / Table Products ANSI/SOHO S6.5-2008 (R2013) Small Office / Home Office
Figure 4a - Stability with Extendible Elements Open Test FRONT VIEW FRONT VIEW ad
Stability Test
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Figure 4a - Stability with Extendible Elements Open Test Figure 4b - Stability Under Vertical Load Test 57 kg (125 lb.) 25 mm (1 in.) 25 mm (1 in.) TOP VIEW SIDE VIEW
PLACE IN LEAST STABLE POSITION ANYWHERE ALONG PERIMETERDISK TOP VIEW SIDE VIEW 57 kg (125 lb.) DISK
PLACE IN LEAST STABLE POSITION ANYWHERE ALONG PERIMETER (Note: FOR TABLES GREATER THAN 1,829 mm (72 in.) IN LENGTH, PLACE TWO LOADS PER 4.3.2. The purpose of these tests is to evaluate the ability of the unit to withstand static loads when loaded to its full capacity.
203 mm (8 in.) centerline
DISTRIBUTED LOAD EXTENDIBLE ELEMENTS LOADED AND EXTENDED (2)
Figure 5e - Distributed Load Tests for Primary Surfaces
Unit Strength | Vertical Adjustment Tests
The purpose of this test is to determine the ability of user adjustable surfaces to be cycled through their range of adjustment under load.
TOP VIEW FRONT VIEW 45 kg (100 lb.) ON DISK 305 mm (12 in.) 305 mm (12 in.) 305 mm (12 in.) 305 mm (12 in.) DIAMETER DISK
75% HEIGHT 50% HEIGHT 25% HEIGHT 0% HEIGHT 100% HEIGHT 2nd Quartile 4th Quartile 3rd Quartile 1st Quartile
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For determining VOC emissions from furniture under environmental and usage conditions that are typical of those found in buildings.
ANSI/BIFMA M7.1-2011(R2016) Furniture Emissions Test Method ANSI/BIFMA X7.1-2011(R2016) Low-emitting Furniture Standard
This standard specifies acceptance levels that define low-emitting furniture (as tested per M7.1).
Sample preparation and timing is very critical. Chamber testing is conducted for 7 days. The standard is very flexible with respect to loading (area) and chamber size.
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Furniture Emission Testing
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The purpose of this voluntary Standard is to provide measurable market-based definitions of progressively more sustainable furniture by establishing performance criteria that address environmental and social aspects throughout the supply chain http://www.levelcertified.org/
ANSI/BIFMA e3-2019 Furniture Sustainability
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Uses principles and design considerations from ISO. Focused on North America with data from the Civilian American and European Surface Anthropometry Resource (CAESAR).
BIFMA G1-2013 Ergonomics Guideline for Furniture Used in Office Work Spaces Designed for Computer Use
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Tenth Rib Midspine, Sitting
Anthropometric Measurements
Hip Breadth, Sitting
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Marek Brabec – Statistician for National Institute of Public Health (2010)
Historical BMI Values & Weights
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Conformance Program for Furniture Tested to BIFMA Standards
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Program Features Agreements
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Program Features Agreements Between BIFMA and Brand 3-years Signed by Brand Executive Annual fee Members and Non-members
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Program Features
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Program Features
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Program Features
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Program Features
Registry will address issues like these
Registry will address issues like these
Product Data Mapping to Public & Private Sector Procurement Standards
BIFMA.ecomedes.com BIFMA Product Standards
Safety Performance Sustainability
Distributors, Dealers, Retailers, E-Commerce
Safety is a client requirement BIFMA standards are the trusted rule set for commercial furniture LEVEL by BIFMA identifies sustainable furniture options BIFMA Compliant will be the reliable way to find tested products
Product Data Mapping to Public & Private Sector Procurement Standards
BIFMA.ecomedes.com BIFMA Product Standards
Safety Performance Sustainability
Distributors, Dealers, Retailers, E-Commerce
Quality Partnership Council
Afternoon session begins at 1:15 pm
Quality Partnership Council
World’s Biggest WAWA Sandwiches, coffee, snacks, salads… Corner of 6th and Chestnut The Bourse Food Hall Open Seating , Variety of Options 5th Street, between Market & Chestnut Luigi’s Pizza grab a quick slice and more 7th & Chestnut El Azteca Sit-down Mexican Between 7th and 8th on Chestnut PJ Clarke’s Sit-down American, pub food 6th and Walnut La Scala’s Sit-down Italian - Full-service dining 7th & Chestnut Streets
Quality Partnership Council
Jeffery Calhoun Program Manager GSA MAS Solicitation Management Office
U.S. General Services Administration
MAS Consolidation Briefing
R3 MAS Solicitation Management Office November 14, 2019
Federal Acquisition Service
➢ MAS Reform Update & Timeline ➢ Overview of New Structure ➢ Major Changes ➢ Available Resources ➢ Questions
Federal Acquisition Service
Federal Acquisition Service
Facilities Furniture and Furnishings Human Capital Industrial Products and Services Information Technology Miscellaneous Professional Services Office Management Scientific Management and Solutions Security and Protection Transportation and Logistics Travel
Federal Acquisition Service
Federal Acquisition Service
One Solicitation 12 Large Category Attachments SIN Spreadsheet
LINK: Solicitation Number: 47QSMD20R0001 New LINK in beta.sam.gov
Federal Acquisition Service
24 Schedules Consolidated Schedule
Individual Schedules organized by GSA Program Offices and Acquisition Centers One Schedule organized by Large categories/subcategories (based on Category Management) which can cross Program Offices and Acquisition Centers SIN numbers random SIN numbers based on NAICS Over 900 SINs across all Schedules Reduced number of SINs – consolidated and streamlined Terms and Conditions varied between individual Schedules. Streamlined Terms and Conditions can be applicable at the Contract, Large Category, SubCategory, and SIN level Various versions of solicitation templates (LOS, Agent Authorization Letter, etc.) One template for MAS solicitation where applicable 24 individual solicitations posted to Federal Business Opportunities website, with Schedule specific attachments. One solicitation posted to Federal Business Opportunities website with links to Category pages for additional requirements.
Federal Acquisition Service
24 Schedules Consolidated Schedule
Vendors may need multiple contracts across several Schedules in order provide their total offerings. Vendor can have one contract that covers multiple program areas to offer a complete catalog and total solutions. Vendors may have to perform the same administrative activities for their multiple contracts (SIP, Sales Reporting, IFF). Under the Consolidated Schedule the vendor may only need to administer one contract. Terms and conditions could vary between one Schedule to the next. One Schedule = one set of terms and conditions. May have to work with different CS/CO with varying styles One contract = one CS/CO = easier.
Federal Acquisition Service
24 Schedules Consolidated Schedule
May require use of multiple Schedule contracts from same vendor to find total solution One Schedule contract for total solution Same product/service found on multiple Schedules/SINs caused confusion Consolidated and streamlined SINs can make it easier to find requirements
Federal Acquisition Service
MAS Quarterly Newsletters for Industry Partners MAS Consolidation Frequently Asked Questions MAS Consolidation Webinar Recording MAS Consolidation Customer Impact Sheet Available Offerings Crosswalk MAS Roadmap
Federal Acquisition Service
Quality Partnership Council
Ivana Henry Business Development Director GSA Integrated Workplace Acquisition Center (IWAC)
The QPC will foster a common understanding between customer, contractor, and GSA through communication, education and collaborative efforts focused on continuous improvement of processes, policies and service to customers and each other.
– Design Services – Furniture Technical and Testing Standards – Flooring Technical Requirements
Quality Partnership Council
FREE for all Government Attendees. 40 agencies, 591 registered as of Oct 31 Industry can register as an exhibiting company and/or a conference participant, for a fee. 44 booths (82%) sold in the Office Management Category. “Being Brilliant at the Basics for Industry Partner” Training Track
Quality Partnership Council
Ivana Henry ivana.henry@gsa.gov Kristine Stein kristine.stein@gsa.gov Jim Boyle james.boyle@gsa.gov Steven Lozada steven.lozada@gsa.gov Kevin Golisano kevin.golisano@gsa.gov iwacbd@gsa.gov qpc@gsa.gov furniture@gsa.gov https://www.linkedin.com/groups/8665061
Quality Partnership Council
Quality Partnership Council
Step 2 – Join your room monitors: Kelly Drive (YOU ARE HERE) : Jim Boyle, Dimitri Mortsakis, Allyn Richert Market: Shaun Kelly and Ivana Henry JFK: Dana Anello, Michelle Warren, and Rhonda Hammack Roosevelt Blvd: Marian Notarfrancesco and Randa Thayer Step 3 – Meet with all four rotating breakout speakers:
Quan Boatman
Jeffery Calhoun
Meg Sutliff
Section 889 , Steven Lozada Step 1 – Find your Room Assignment on your Name Tag
Quality Partnership Council
U.S. General Services Administration Office of Customer and Stakeholder Engagement | 1800 F Street NW, Washington, DC 20405 | www.gsa.gov
Vendor Engagement & Training Division
ENGAGE | TRAIN | PARTNER
Quan Boatman, Director Robin Zickgraf, Program Analyst Vendor Engagement and Training Division November 14, 2019
2
Customer Agency Training
Management
Industry Engagement & Training
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Office of Customer & Stakeholder Engagement (CASE) Vendor Engagement & Training Division
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Customer Loyalty & Supplier Satisfaction Survey Released Annually ○ FY19 Survey closed in May 2019 ○ Results
○ Customer Loyalty Drivers
○ Supplier Satisfaction Drivers
○ Customers and suppliers tell us:
ICYMI: Supplier data in the right systems is critical to ensure we solicit feedback from the right people. 140
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eLibrary, eBuy)
Frequency
Support Services You Receive Training to Administer and Sell Your Products/Services
Join GSA Interact Groups to find Industry Training Events: GSA Interact Site:
https://interact.gsa.gov/
Groups:
Multiple Award Schedules Events & Training
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Partnership! Partnership! Partnership!
Quan Boatman
Director, Vendor Engagement and Training Division quan.boatman@gsa.gov 202-768-1267
Robin Zickgraf
Program Analyst, Vendor Engagement and Training Division robin.zickgraf@gsa.gov (816) 820-4581
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