Quality Partnership Council Meeting November 10, 2016 8:30 10:30 - - PowerPoint PPT Presentation

GSA Integrated Workplace Acquisition Center

Quality Partnership Council Meeting

November 10, 2016 8:30 – 10:30 AM

Agenda

• Opening Remarks
• Introducing the new QPC
• IWAC Organizational Structure
• Short Break
• Contract Compliance
• Closing Remarks
• Networking Session

Quality Partnership Council

Quality Partnership Council

Sara Manzano-Diaz Regional Administrator GSA Mid-Atlantic Region Dena McLaughlin Regional Commissioner FAS Mid-Atlantic Region

Quality Partnership Council

Marian Morley, Allsteel Daniel Peppersack, Pepersack Design LLC Jeffery Calhoun, IWAC MAS Branch Chief Anna Fitzgerald, IWAC Contract Specialist Ivana Henry, IWAC Business Development Director

Industry Board Members

Industry Board Members

GSA Board Members

• communicate key initiatives
• partner to plan educational outreach
• engage internal and external stakeholders as needed to

ensure best possible outcomes to QPC improvement efforts

QPC Communication Problems

• The lost charter
• www.gsa.gov/qpc content static/outdated
• Unreliable membership list and contact info
• Limited communication between meetings, via

email, mostly one way: – Mail spam filter issues – No shared access to documents – Difficult to collaborate via email

• When is the next meeting, where is it?
• Difficult to manage and monitor effectiveness

New Collaborative Channel

• GSA Interact Private Group

– interact.gsa.gov/qpc – Join Interact and email qpc@gsa.gov – It’s Easy! – Opting out is also easy, just leave the group.

• Shared Easy Access to QPC Documents:

– Charter – Board member list with contact information – Meeting minutes, Action Items and Status – Copies of Presentations, Videos – Reports and Updates from Supplier Working

• Events Calendar

New Collaborative Channel

• Discussions/collaboration between meetings:

– Communicate issues and concerns to the board – Updates on supplier working group efforts

• Improved Management

– QPC Coordinator and board members are able to easily access and download a reliable member list that includes email addresses – Google analytics allows tracking of engagement and popular content/posts – Ability to easily “poll” members to capture a larger voice on when meetings should be had, what topics are of most interest etc.

How Interact QPC Works

• Login or Join GSA Interact

How Interact QPC Works

Jane Smith

How Interact QPC Works

• interact.gsa.gov/qpc

(Home Screen)

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Quality Partnership Council

Kate Koch Program Management Analyst Intergrated Workplace Acquisition Center

Center Director Brian Knapp

Schedule 71 Tracie Taylor (CO) Lisa McGehee (CO) Donna Hill (CO) Bridgette Brown Lee Goodwyn (CO) Stan Hutchinson (CO) Portland Jones (CO) Deborah Perkins Thais Midnight (CO) Schedules 36 and 58 I Team Lead Mike McGraw (CO) Anthony Docimo Bob Gever (CO) Penelope Fuller (CO) Tom Slager Nancy Coello (CO) John Giannopoulos Walter Johnson Mike Burrell Shannon Harris Chris Levin Schedules 71, 71IIK, 72, 78 Team Lead Meg Sutliff (CO) Anna Fitzgerald Philip Dolata Marian Notarfrancesco (CO) Mike Jennetta Dana Anello (CO) Shaun Kelly (CO) Melinda Jenkins Matt Cohen Matt Mastronardo Holly Caputo Naomi Olenchyk MAS Branch 1 Branch Chief Joanne Viola Washington, DC Monica Gormley (CO) Kate Koch Steve Gervasi MAS Branch 2 Branch Chief Jeff Calhoun Philadelphia

Solicitation Managers 36-Penny and Tom 58 I-Nancy and Anthony 71-Dana and Marian 71 IIK-Anna and Shaun 72-Jim and Ena 78-Melinda and Dana

Center Director Brian Knapp

Stevie Crum Lela Vandecar Administrative Contracting Officer (ACO) Team Lead Helen Shekter San Francisco Arlena Banks Oliver Chang David Crow Thi Nguyen George Thomas John Woo Assisted Acquisition Team Lead Bob Valente Trish Russo Ashley Cameron Ena Morimoto* Annette Lang Team Lead Andrew Nieradka Meghan Whipkey Laura Taddei Jim Boyle* Joe Richardson Melissa Bossard Henry Kelly National Stock Number (NSN) Team Lead Trista Silver Philadelphia Joanne Scanlon Seth King Kaiti Williams Washington, DC Vanessa Swann Crystal Cook Kelvin Thomas Sharon Wyatt Contract Administration Branch Chief Linda Valdes Washington, DC Client Advisors Rahul Asher, Melissa DiTomaso Steve Lozada Projects Branch Chief John Breen Philadelphia Business Development Director Ivana Henry Philadelphia Kristine Stein 4 Vacant Technical Eleasa Brady Nicole Sebac Carlos Barrera Dawn Lyman Maria Edwards

* Solicitation Managers for Schedule 72

Quick Tips for Finding Your CS, ACO, & IOA

• To quickly identify your Contract Specialist, you can

search by either Contract Number or Name at: http://www.gsaelibrary.gsa.gov/ElibMain/home.do

Quality Partnership Council

Quick Tips for Finding Your CS, ACO, & IOA

• To quickly identify your Administrative

Contracting Officer, you can search at: https://vsc.gsa.gov/tools/aco_ioa.cfm

Quality Partnership Council

Quality Partnership Council

Avoiding Common Compliance Mistakes

Overview of common compliance mistakes found during IOA Contractor Assessments Zach Smith Supervisory Industrial Operations Analyst General Services Administration

Industrial Operations Analyst (IOA)

• Evaluate Multiple Award Schedule

(MAS) contractor compliance to contract terms and conditions by performing Contractor Assessments

• Provides guidance related to

compliance

• IOA contact information can be found

at https://vsc.gsa.gov/tools/aco_ioa.cfm

Compliance Overview

Ordering Agencies:

• Ordering agencies must abide by MAS contract terms &

conditions

• GSA Procurement Contracting Officer (PCO) has ultimate

authority over the MAS contract

Contractors:

• Must be in compliance with MAS contract terms & conditions
• MAS contractor performance can positively and negatively

impact an ordering agency’s experience with your

• rganization and GSA’s MAS program

Assessment Preparation

• Initial phone call or email from IOA
• Pre-visit confirmation email

detailing requirements

• Contact IOA with any questions

Increase in Virtual Assessments

• Conducted over the Internet, web

conferencing, email, and/or telephone

• Topics and documents required are

the same as in-person meetings

• Benefits include potential cost

savings to Government and contractor

Assessment Topics

End of Term Assessments

Sales Tracking Pricing Prompt Payment Discounts Trade Agreements Act Scope of Contract eCommerce Delivery Basis of Award Labor Qualifications

Assessment Topics

Annual Assessments

Sales Tracking Pricing Prompt Payment Discounts Trade Agreements Act

Assessment Topics

On Demand Assessments

Sales Tracking? Pricing? Prompt Payment Discounts? Trade Agreements Act? Scope of Contract? eCommerce? Delivery? Basis of Award? Labor Qualifications?

Common Sales Reporting Problems

Failure to recognize a customer is eligible to purchase from the GSA contract Failure to recognize a customer is ineligible to purchase from the GSA contract

Common Sales Reporting Problems

Failure to report orders placed against Blanket Purchasing Agreement (BPA) when the BPA was awarded against the GSA MAS contract Failure to separate sales of non-contract items from contract items

Common Pricing Problems

Failing to recognize a customer is eligible to receive GSA pricing Contractor starts charging higher GSA pricing when commercial prices increase, but fails to obtain a GSA price increase modification

Common Pricing Problems

New personnel not aware of the GSA pricing or how to determine the GSA pricing Lack of effective controls with dealers and sales reps to ensure GSA pricing is applied to quotes

Common Prompt Payment Discount Problems

Accounting system problems applying the PPD Forgot PPDs were negotiated in the GSA contract Often problems are found with PPD when it is uncommon for the company to offer PPD to commercial clients

Common Trade Agreements Act Problems

No documentation to demonstrate compliance Failure to remove a product from the contract when the country of origin changes to a non-TAA compliant country

Common Delivery Problems

Failure to meet delivery timeframe requirements for limited/specific items on the contract

Common eCommerce problems

Not participating in Advantage! Failure to delete items from Advantage! after a product deletion modification Incorrect country of origin information in Advantage! Failure to update Advantage! after product addition or price change modifications

Common Basis of Award problems

Not knowing your Basis of Award customer or discount relationship Lack of an effective system/process for monitoring the Basis of Award relationship and ensuring the relationship is maintained.

Common Labor Qualifications problems

Individuals working under professional labor rates under the GSA contract do not meet the experience or education minimum qualifications

Educational Resources & References

Read and Understand your Contract (eoffer/eMOD)

http://eoffer.gsa.gov/

GSA’s Vendor Support Center

https://vsc.gsa.gov/

The Steps to Success: Contractor Reference Guide

https://vsc.gsa.gov/stepstosuccess.pdf

GSA Interact

https://interact.gsa.gov/

Educational Resources & References

Multiple Award Schedules (MAS) Desk Reference

http://www.gsa.gov/portal/category/100755

Who Can Order Through GSA Schedules?

http://www.gsa.gov/portal/content/104212

ACO/IOA Locator

https://vsc.gsa.gov/tools/aco_ioa.cfm

Transactional Data Reporting

https://tdr.gsa.gov/

Questions?

Zachary Smith Supervisory Industrial Operations Analyst GSA, Federal Acquisition Service (312) 519-7946 zachary.smith@gsa.gov

Quality Partnership Council

Brian Knapp Director, Integrated Workplace Acquisition Center

Quality Partnership Council