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Putting It All Together: Improving Management Decisions Through The Use of Analytics
Court Solutions Conference Baltimore, Maryland September 10, 2008 Presented by Bob Wessels
Putting It All Together: Improving Management Decisions Through The - - PowerPoint PPT Presentation
Putting It All Together: Improving Management Decisions Through The - - PowerPoint PPT Presentation
Putting It All Together: Improving Management Decisions Through The Use of Analytics Court Solutions Conference Baltimore, Maryland September 10, 2008 Presented by Bob Wessels WWW.CCL.HCTX.NET Axioms of Caseflow Management Early and continuous
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Axioms of Caseflow Management
- Early and continuous control reduces backlog
- Every case on the docket for a day and purpose
certain
- Immediacy of trial disposes of cases
- A court with time available will dispose of more
cases than will a court continuously in trial
- What people count influences human behavior
Ernest Friesen, ICM June, 1975
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- What people count influences human
behavior
- For it to affect human behavior, it has to
be measured, compared and shared
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- You can’t manage a caseload until you can manage
an individual case
- Achieving higher levels of performance begins with
understanding and measuring your performance today
- Higher performance is achieved by creating a culture
that embraces analytics
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Change
Data Information Knowledge Education Change
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View of System in 3 Parts
Intake Adjudication Compliance
Arrest to First Appearance First Appearance to Sentencing Sentencing to Completion
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What do we manage?
- Cases/Events/Settings
- Jail Population/Incarcerated Defendants
- Bonding, Pre Trial Services
- Person Status and Offenders with Special Needs
- Attorney Performance and Fees
1 of 2
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What do we manage?
- Non Arrest Cases/Open Warrants
- Collections and Capias Pro Fines
- Community Supervision and Compliance with Conditions
- Special Caseloads – DWI, Mental Health
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A Single Version of the Truth
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Evolution of Court Management Information
1976
- JIMS
- Lists
- Forms
- Mgt. Reports
- Events & Jail
Status
1986
- PCs
- Graphics
1990
- PCs in courts
- “Deliver &
Navigate”
1995
- Data
extracts
- Analysis
2007
- Court Business
Intelligence
- Automated
- n‐demand
reporting
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Lists & Management Reports
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Forms
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Original Cases Pending Graphic
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Domain Model for Court Business Intelligence
Business Activity Measures Key Performance Indicators
Financial Analysis
Decision Support
Trend Analysis “What if” Analysis Capacity Planning Program Evaluations Exception Reporting Data Quality Impact Studies
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Data Availability
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Data Mart / Star-Schema Cube / Analytics
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Transformation
Data 3 Data 1 Data 2
Detail Data / Staging Area
Cube Building
GP PM CM FACT DIM DIM
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System Overview
TECHNOLOGY: SQL Server 2005 Reporting Services Analysis Services Web Portal written in .Net
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Cases/Events/Settings
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Court Performance Metrics
Business Activity Measures (BAMs)
- Active Cases Pending
- Incoming Cases by Filing Instrument
- Incoming Cases by Offense Category
- New Filings Year to Date
- Disposed Cases by Offense Category
- Activity Summary for Judgments
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Court Performance Metrics
Key Performance Indicators (KPIs)
- Age of Caseload
- Clearance Rate
- Time to Disposition
- Settings to Disposition
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Docket/Calendar Information for Each Case and Person
- Style
- Filing Date
- Offense
- Bond Amount
- _____ Days Old
- Number of Settings
- R/S Requested by ____
- Felony Pending/Court/Setting
Date
- Race/Sex/DOB
- Pre Trial Interview Y/N
- Defense Attorney Name & Phone #
- Mental Health Flag
- Bonding Co. & Phone #
- Days in Jail – This Case
- Days in Jail – Total
Intake
Adjudication
Compliance
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Judge's Docket (JIMS 096)
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Calendar Summary (081)
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Calendar Summary (JIMS 081)
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Age of Case (JIMS 184)
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Master Event Log (JIMS 168)
Event identification and measures
- f time
between events
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Jail Population/Incarcerated Defendants
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Prisoner Index (JIMS 518)
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Prisoner Index (JIMS 518)
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100 200 300 400 500 600 700 800 900 1000 8/19/2002 8/18/2003 8/16/2004 8/15/2005 8/21/2006 8/20/2007 8/20/2008
Detainees with Misdemeanor Charges Only Detainees with Both Misdemeanor and Felony Charges Total Detainees with Cases in the CCL
Pretrial Detention and Defendants with Misdemeanor Cases
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Attorney Performance and Fees
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Attorney Report (JIMS 123)
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Attorney Fee Report
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Special Caseloads: DWI
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Future Cases: Distribution by Age of DWI Defendant
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Future Cases: Probation vs. Conviction 16% 10%
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Court Business Intelligence Screenshots
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Find all DWI cases set for trial in CCL #1
Offense Category Defendant Status & Setting Reason
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“Smart Docket” displays Age of Case and Number of Settings in red when a case exceeds the court’s goal for Time to Disposition (90%/90 days).
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Key Elements of Effective Courts
- Focused
- Flexible
- Friendly
- Fast
- Fiscally and Financially
Responsible
- Fact Anchored
- Future Oriented
- Flat Structured
- First Time Quality
All High Performing Organizations Will Have These Things in Common Ron Stupak ‐ NACM Mid Year, 1996
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Key Elements of Effective Courts
- Leadership
- Goals
- Information
- Communications
- Caseflow Management
Policies
- Commitment
- Staff Involvement
- Education and Training
- Mechanisms for
Accountability
- Backlog Reduction and
Inventory Control Courts that Succeed – Hewitt, Gallas & Mahoney, 1990
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Hallmarks of Courts of the Future
Bob Wessels 2005
- Develop Leadership
- Use Information
- Create Knowledge
- Manage Change
- Monitor
- Evaluate
- Refine
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