Project Management Professionals Hot Topics & Challenges Quality - - PowerPoint PPT Presentation

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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Project Management Professionals Hot Topics & Challenges – Quality Management

Presenter: Sohel Akhter, PMP, CCNA,ISMS PMP Instructor, Netcom Learning Adjunct Professor , MBA program, CUNY

Topic: Seven Basic Quality Management Tools

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

Agenda

• Seven Basic Quality Tools & Techniques
• Control Chart
• Check Sheet
• Scatter Diagram
• Flow Chart
• Cause and Effect Diagram
• Histogram
• Pareto Chart
• Questions?

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Project Management Professionals Hot Topics & Challenges – Quality Management

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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User specified UCL Rule of Seven Process out of control LCL Mean User specified LCL UCL Process out of control

3 or 6 sigma

Project Management Professionals Hot Topics & Challenges – Quality Management

 Control Chart: A tool used to monitor processes and to assure

that they remain "In Control“

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

 Check sheet (Tally sheet): Used as a form for collecting information

about a process in an organized manner through observation and counting

– Provides an easy way to keep track of the frequency of occurrences – Designed to answer the question “How often does this event occur and under what conditions?”

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Reasons Day Sat Sun Mon Tues Wed Thurs Fri Total Info request

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Wrong number

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Senior management

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Support team

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Total

12 12 5 12 19 8 12 80

Telephone interruptions

Project Management Professionals Hot Topics & Challenges – Quality Management

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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 Scatter Diagram: Analyzes two characteristics of a process and see if

there is any interdependency between them

PMP Score Salary 180 $180,000 175 $160,000 167 $185,000 189 $250,000 159 $270,000 174 $100,000 188 $80,000 190 $60,000

PMP Score

200 190 180 170 160 150 140 130 50K 100k 150K 2000K 250K 300 K Salary

Positive correlation Negative correlation No correlation

Project Management Professionals Hot Topics & Challenges – Quality Management

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

 Flowchart: A graphical representation of a process to help

analyze how problems occur

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1. Where things can go wrong? 2. What is out of my control? 3. Where is the bottleneck?

Project Management Professionals Hot Topics & Challenges – Quality Management

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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No access to quality exam bank Using old, obsolete exam simulator Using unauthorized study materials People

No exposure to PM

tools Not allocating enough study time Not having a study plan Lack of real-life PM experience Environment

Lack of support

from family Heavily involved in job assignment Numerous persona issues Material Duration too long and tricky Too many process-related questions Too many mathematical and situational questions Responding based on general experience but not as per PMI’s way Not paying close enough attention to the questions Exam Not practicing enough mock exam questions Not having PM training as per PMI standard Memorizing processes without applying them Method

Failing PMP Exam

Project Management Professionals Hot Topics & Challenges – Quality Management

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Ishikawa diagrams : A tool used for systematically identifying and presenting all the possible causes of a particular problem in graphical format

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

 Histogram: A vertical (or horizontal) bar chart that is used to show

how data is distributed in a given set

Histogram of ticket sales at a movie theater for one week

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Project Management Professionals Hot Topics & Challenges – Quality Management

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

9 Complaint Types in a Hotel

Complaint Type Number of Complaints Cumulative Number Cumulative Percentage Room Service 234 234 40.1% Reservations 113 347 59.5% Bed Linen 80 427 73.2% TV Set 44 471 80.8% Internet 44 515 88.3% Furniture 32 547 93.8% Heating 15 562 96.4% Cleaning 7 569 97.6% Towels 5 574 98.5% Noise 4 578 99.1% Décor 3 581 99.7% Pillows 2 583 100.0% 10 20 30 40 50 60 70 80 90 100 50 100 150 200 250 Number of Complaints Complaint Type

Pareto Chart

Number of Complaints Cumulative Percentaage

Project Management Professionals Hot Topics & Challenges – Quality Management

 Pareto Chart: Illustrates which causes of error are most

serious

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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Reasons Days

Sat Mon Tues Wed Thurs Fri Total Info request || || | ||| |||| | | 15 Service Requested || |||| || | |||| || | 18 Low Pressure |||| | | || |||| | | |||| 21 Discontinue service || || | ||| | || ||| 14 Total 11 10 5 9 17 6 10 68

Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

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Project Management Professionals Hot Topics & Challenges – Quality Management Water Supply Project

PMP Webinar , Netcom Learning, Sohel Akhter (PMP, ISMS, CCNA)

Questions?

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Project Management Professionals Hot Topics & Challenges – Quality Management